Source Courtesy: An Indian Bureaucrat’s Dairy (Binoy Gupta)
Consumer Court
How to prepare and submit a Complaint to a Consumer Forum
Of late, I have appeared before the Consumer Forums in Mumbai on behalf of several consumers.
The procedure is simple, and the decision quite fast.
I have received a few requests to detail the procedure for filing a Complaint.
I am summarizing the procedure: But you can file a complaint before a Consumer Forum, only if you are a consumer.
You cannot not file a Complaint, if the transaction is business related.
First, you must be a consumer.
If you have purchased goods or services for your business, for example for re-selling them, you are not a consumer.
But if you have purchased goods or services, like medicines, computers, mobiles, etc. for your own use, or mediclaim insurance policies, you are certainly a consumer.
Secondly, you must give a notice in writing to the supplier or service provider asking him to rectify the faults, defects, etc.
The notice should be simple, clearly pointing out your grievances, and requesting the supplier or service provider to rectify the faults, defects, etc. or replace the goods.
Normally, you should give a clear one month’s notice.
You should address the notice to the nearest address available, so that if you have to file a Complaint, it will be in the nearest consumer forum.
Thirdly, the Complaint must be filed within 2 years of the cause of action.
If there are reasonable causes for delay in filing the Complaint, you can always request the Consumer Forum to condone the delay.
The Complaint: The following is the procedure for filing a Complaint before the District Forums.
(State Forums and National Forums have their own rules, but they are essentially the same)
Although it is not essential that the Complaint should be typed, it is always better to get it typed, double spaced, with at least 1½ inches of margin space on the left, top and bottom.
The Complaint has to be arranged in the following Order and you have to page number all documents.
1. Index giving the page number(s) of each document.
2. Application for condonation of delay (if there is delay), giving the reasons for the delay, duly affirmed before a notary public.
3. Complaint – containing details of the grievance, preferably arranged in chronological order; briefly giving the ground on which relief is claimed, and the relief (including legal costs, damages and interest) claimed.
The Complaint has to be signed by the Complainant.
4. You can appear before the Consumer Forums in person, or allow a close relative to appear for you.
But if you are engaging an advocate to appear on your behalf, you have to enclose a Vakalatnama, But then, your advocate will be doing all the paper work and attending the hearings.
If you are authorizing, your close relative to appear for you, you have to enclose a letter of authority.
5. Affidavit that the contents of the Complaint are true.
6. Copies of all documents on which you rely upon in support of your Complaint.
No of copies of the Complaint to be filed
You have to submit:
1 Original and 2 xerox copies.
In addition, if the Complaint is admitted, you will have to submit as many more copies as there are parties.
Where to file your Complaint:
The jurisdiction, that is the Consumer Forum, where you should file your Complaint depends on the amount involved.
I am summarizing the provisions below:
Amount Involved Jurisdiction
upto Rs. 20 lakhs District Consumer Forum
Rs. 20 lakhs to Rs. 1 crore State Consumer Forum
More than Rs. 1 crore National Consumer Forum
The Fee:
The fee, which is nominal, depends upon the amount involved. It is as follows:
Before District Forum:
For claims up to Rs. 1 lakh = Rs. 100
For claims from Rs.1 lakh to Rs. 5 lakhs = Rs. 200
For claims from Rs.5 lakh to Rs. 10 lakhs = Rs. 400
For claims from Rs.10 lakh to Rs. 20 lakhs = Rs. 500
Before State Commission: For claims from Rs.20 lakh to Rs. 50 lakhs = Rs. 2000
For claims from Rs.50 lakh to Rs. 1Crore = Rs. 4000
Before National Commission
For claims exceeding Rs. 1crore = Rs. 5000
The fee has to be paid in the form of a demand draft on a nationalized bank in favour of the President of the concerned District Consumer Forum (Registrar of the State or National Commission if the Complaint is filed in these places).
There is no prescribed format for the affidavit. I am giving a simple format which you can modify and use.
Format of Affidavit
Specimen Draft Affidavit to be filed with the Complaint
I,………….. The, COMPLAINANT ABOVE NAMED DO HEREBY SOLEMNLY AFFIRM AND STATE THAT I HAVE FILED THE COMPLAINT HEREIN AND REPEAT, REITERATE, REAFFIRM AND CONFIRM EACH AND EVERY STATEMENT MADE THEREIN AS TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF.
Affirmation
In practice, you can get the affirmation done (or affidavit affirmed) before any notary public, but he will usually charge anything between Rs. 100 to Rs. 200; or you can affirm before the Registrar of the concerned Forum.
Actual Filing of the Complaint
You, or your advocate, will have to personally file the Complaint in the office of the concerned Consumer Forum.
The Consumer Forum’s office will go through the Complaint and point out any deficiencies.
You have to correct them and submit the Complaint again.
The Consumer Forum’s office will give you a short date for admission.
On this date, you or your representative has to appear and explain the Complaint to show that there is a genuine consumer Complaint.
This is a simple process and usually the Forum members are very helpful.
Once the Complaint is admitted, The Consumer Forum will direct you to submit more copies of the complaint (as many as there are respondents). These will be sent to the Respondents along with notice prepared by the Commission’s office.
If you have problems, you can write to:
Binoy Gupta
Consumer Resources 
After receiving the reply of Complainant from Opponent can Complainant mae Amendment APplication in typographical errors and in prayers. Does the Complaiant needs to file another Affidavit in this regard
Typographical errors do not really matter.
But you can not add new prayers under this pretext.
But if you still concerned, submit a simple letter pointing out the errors
To the forum and do what the forum directs you to do.
Binoy Gupta
eleena100@hotmail.com
how to file against broadband serices
It should be ‘ Diary ‘ and not ‘ Dairy !’ ===== Matts’
Sir
I have imported small amount of flexible glass from a German Company for research purpose. But the same is withheld in Mumbai Customs Warehouse from 10.10.2017. I have submitted all my relevant documents to UPS. No action has yet been taken by them either to release the package or to shift the package to Kolkata Customs. Can I go to the Consumer Forum against UPS ?
Regards, Purnendu Laskar Bolpur, WB
I have booked a hotel in advance 2 months in coimbatore for jan 25,2015.Have paid the entire amount for 8 A/C rooms. Amount = 16900. On Jan 19 they informed me to send my account details as they are closing their hotel and my booking is cancelled. I have send the account details for the refund but till 22 Jan they have not paid up the money. Due to which i was not able to book another hotel and i have to cancel my trip. I have repeatedly called upon the manager of the hotel and he told some or other excuses for the refund being delayed. Please suggest me what what to do next.
You can file RTI and take the details from them in written. On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
They will surely help you to resolve matter.
My complaint number. is 19021107351dated 11 the Feb 2019 which is still not closed my Volta’s.
Number of times Im trying to call service center as well as ASM but they even don’t know how to talk with a customer .
Not expecting such kind of service from Volta’s.
Very helpful particularly US those who can file with little technical guidance.
Please provide case laws whereby the condonation of delay was allowed to the consumer in filing of the consumer complaint beyond the period of 2 years.
Condonation of delay is allowed only when the delay can be satsfactorily explained.
Pl. give the reasons for the delay in this case, then I would be in a position to advise.
Binoy Gupta
eleena100@hotmail.com
Hello, Sir. Please share with me if we can raise a complaint online. If so, please let me know if it is better to file a complaint online or in person? Thanks in advance.
Apoorva
Hi
I have send a parcel via Dtdc courier company and they havent yet delivered it to destination.The parcel contained Old Indian currency notes for collection purpose worth Rs.5000/-
Am I supposed to complaint against Dtdc to consumer court in this issue?
Please reply me
To the best of my knowledge, you cannot send currency notes through courier. Please check the consignment note of the courier company, which may have this clearly written in the fine print.
Thanks Mr.Yazdi for the reply.
But I have been sending and also receiving Old Currency notes and old coins through different couriers.Its the first time I came across such a situation.The courier officials were quiet irresponsive about this matter.
What can I finally do in this case?
its very useful to me… good work… 🙂
As per our telecon and with reference to the below trailing mail, we hereby request you to wait for another 8 days & your entire payment will be refunded in cash on next Wednesday i.e. 20/02/2013 @ 05:00 pm.
Thank you for your co-operation & regret the inconvenience caused.
Regards
Gayatri Fernandes
General Manager
Om Sai Honda
— On Wed, 13/2/13, Uddayanand Naik wrote:
From: Uddayanand Naik
Subject: Re: Cheque Bounce
To: “omsai honda”
Date: Wednesday, 13 February, 2013, 10:42 AM
Dear Madam
At what time should i come to collect the cash tommorrow.
Regards
Uddayanand N Naik
On Thu, Feb 7, 2013 at 12:06 PM, omsai honda wrote:
Dear Sir,
As per telecon and with reference to the below trailing mail, we hereby request you to wait for another 8 days & your entire payment will be refunded in cash on next Thursday i.e. 14/02/2013.
Thank you for your co-operation & regret the inconvenience caused.
Regards
Gayatri Fernandes
General Manager
Om Sai Honda
— On Thu, 7/2/13, Uddayanand Naik wrote:
From: Uddayanand Naik
Subject: Cheque Bounce
To: “omsai honda”
Date: Thursday, 7 February, 2013, 11:16 AM
Dear Mrs Gayatri Fernandes
Mr Vijay Pandey and
Mr Akshay
of M/s
OM SAI AUTOWORLD
MALAD [W],
This is in reference to the cheque No 882572 dt 4.2.13 for Rs 58459/- issued by you against cancellation of Honda Activa which got bounced.
i m giving you one day time, if you fail i will lodge Police Complaint.
This you can take as a Notice. for your faster and proper action.
Uddayanand Narayan Naik
till date i have not got the money and they are not bothered
to return back my money
I have purchased a TATA NANO in Hyderabad, A.P. It is now over a year since the day of purchase. From day one of purchase the car has been giving problems. The past six months and more I have been writing emails and making phone calls to the concerned TATA motors staff in Pune, Bangalore and Hyderabad but No one seems interested in responding to my complaints, even after informing them that I will publish my Email correspondence in the News papers and submit the same to the consumer Forum. The only response I get is from the dealer’s workshop in Hyderabad making excuses on behalf of the TATA motors staff.
I have complete Email correspondence proof of over six months which I want to submit to the Consumer Forum.
Please advise me How I should go around filing the same and Please help me with the address of the Consumer Forum in Hyderabad, A.P. so that I can approach them personally.
I thank you in anticipation.
Hi, Can non refund of security deposit by telecom operator towards postpaid connection be filed in consumer court for action against the operator.
I had ordered a mobile phone (Micromax A116 Canvas HD) on naaptol.com on 8th APR. 2013. Order No. 6272211. For some reason it showed that the payment which i did from my credit card is not received by naaptol.com, to which i checked my Credit card details and it showed the payment was done, i confronted then with the screenshot of my statement to which they agree after at-least 10 days, then i requested then that i don’t want the refund give me the product. to which there one executive (Named Saddam) agreed and told me that ill get the product in next 7 to 10 working days. In the mean time on 19th APR. i received two different SMS’s on my mobile one says my product is already dispatched and will reach me in 7 – 10 working days and another saying my refund is being processed. Since the day i ordered this product i am calling them everyday and i get different responses from them. i am so frustrated with this portal. Now i want my money and also compensation for all the stress, trouble and headache i have been put through by Naaptol.com
Hi,
sir i took paid membership in metrmonial site and once they sent 6 profiles but now neither they are sending profiles nor returning back my money. In this situation can i go for consumer forum.
Please guide me.
Depends on the terms of service. Please check if there is any provision for time period or no. of profiles they are supposed to give. If they are not adhering to the terms of service, you can definitely proceed to a Consumer Forum stating the deficiency of service.
Khushi
I have already filed a consumer complaint against a reputed agency in Mumbai.
Pl give some more details……amount paid, etc.
Binoy Gupta
eleena100@hotmail.com
sir,
I have a life insurance policy in birla group since 7 years and i m regularly paying instalment. in dec.14 i got a call and some body asked me that compny have giving me golden customer plan and my agent cide will be deactivated so that the Commission taken by agen will come back to me. He asked for a check of 26000 on the name of BIRLA SUNLIFE INSURANCE Group which i have courrie and after some time i got a new policy on that check payment. in this policy my signatures are being taken digitally and fraudly.
sir please guude me what i can do to recover my hard
sweating money back.
You can file RTI and take the name of that officer which was on duty that time and also you can take copies of rules and regulations and your all policies and accounts details. On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
They will surely help you to resolve matter.
Mr. Yezdi what’s your opinion After receiving the reply of Complainant from Opponent can Complainant mae Amendment APplication in typographical errors and in prayers. Does the Complaiant needs to file another Affidavit in this regard
According to me, typographical errors do not matter, unless it is a material fact which may change the argument altogether !
I’ve sent a courier to Hyderabad through GMS couriers and subsequently that courier has been misplaced/lost during transit. I’ve even complained this to GMS couriers head and in relation to this he has even lodged a Police complaint at jurisdictional Police Station in Hyderabad… Do I have a prima facie case?? Can I file a consumer case?? Pls advice
You do have a good case.
File a complaint in the appropriate cosumer forum.
Binoy Gupta
Respected Sir,
I made 1 year agreement for super stockies of a company named Valka Vasu Energy Pvt Ltd Jaipur in Nov-2013. I made transaction in their account first time of rupees 3,00,000/- and they provided us a material worth it fairly but next time when I made a payment of rupees 1,00,000/- they deceived me. They never sent me a matetial and denying to refund my money as well. If I am calling them then they are neglecting me from past one year.
I have filed a case in consumer forum on 19/03/2015. Forum sent them a notice on 25/03/2015. Now whats the procedure for I have to follow with consumer forum please guide.
Please help me if there any other way to get my money back from them.
Thanks & Regards,
Nazim
9970049143
Sir,
I tired to book tickets online from pvr cinemas portal but was not successful. The money was deducted but no tickets were booked. Later, I received an email stating bad transaction with some ID stating that money would be refunded in 7 days. Now, its more than 7 days but I haven’t got my money back.
The phone number does not work as nobody picks up the phone, also tried by emailing but no replies.
On searching, I found that ‘n’ number of users are suffering from same problem.
Am I eligible to file a complaint against PVR group in consumer court?
thank you.
Yes you can file a case in the consumer forum.
Binoy Gupta
In most of the cases where the query is whether a complaint can be filed in a Consumer Court, we must remember the following :
1. The product or service should be paid for. You cannot take action for free products / services which may be found defective.
2. You should be a consumer – you should be an individual (not a company) and the product / service should not be purchased for trading or commercial purposes
3. You should have full documentation to substantiate your case. Phone calls must be followed up by written confirmations with acknowledgements.
Generally, if the above conditions are satisfied, you are within your rights to file a complaint in the Consumer Court. Please consult your legal advisor before you proceed, in all cases.
Respected Sir,
I made 1 year agreement for super stockies of a company named Valka Vasu Energy Pvt Ltd Jaipur in Nov-2013. I made transaction in their account first time of rupees 3,00,000/- and they provided us a material worth it fairly but next time when I made a payment of rupees 1,00,000/- they deceived me. They never sent me a matetial and denying to refund my money as well. If I am calling them then they are neglecting me from past one year.
I have filed a case in consumer forum on 19/03/2015. Forum sent them a notice on 25/03/2015. Now whats the procedure for I have to follow with consumer forum please guide.
Please help me if there any other way to get my money back from them.
Thanks & Regards,
Nazim
9970049143
Dear Sir
I have filed a ticket refund TDR with irctc some 10 months back and till now not got the refund.Should a file a case in consumer court
Dear Sir,
I and my family members have purchased commercial property in our personal names and for personal use.
There is a delay from the developers end.
Can I file a complaint with the Consumer Dispute Redressal Commission?
Thanking you
Yes, you may proceed to file a complaint
Where are you located.
If you are in Mumbai, I can help you.
Binoy Gupta
Dear Yazdi sir
I had send a parcel via DTDC Courier Service and the parcel included old Indian currnecy notes and I was about to sell it for Rs.15000/- .But unfortunately the parcel was lost in transit I contacted DTDC several times and they are irresponsive in this matter.
Am I able to file case in Consumer court?
Pls reply
Dear Yazdi sir,
On 4th May there was my exam for which I should have received my admit card before 4th May but I did not receive it (even it has not been delivered yet) so I could not appear in exam due to which my money (1100/ rupees) time were wasted. I was waiting for this exam for 2 years. I checked the status of speed post it showed that the item was delivered on 22nd April at head post office but on asking at 27th April the post officer at branch office said that it was not delivered. I again inquired at 2nd May and got same reply. I also register an online complained on 27th Apr at http://www.indiapost.gov.in/ccc/PCStatus.aspx but never got reply. Can I file a case in Consumer court.
Yes you may file a case in Consumer Court against the authority conducting the examination for refund of your fees.
I have purchased a used SLR camera lens from an individual seller on an online forum in India. The age and condition of the lens was not according to the description mentioned in the online ad in the forum. I am currently trying to get in touch with him and try to get a refund. I had made payment in cash and being a used item I dont have any bill/recept.
If we are not able to resolve this to my satisfaction can I go to consumer court against the individual?
Since you do not have any documentary evidence, it sounds difficult. Try and contact the online forum like ebay from where you bought this from. They might help
Hi Mr. Yazdi,
I do not have documentary evidence regarding the payment. But I have emails stating the agreed upon price of the item and confirmation of dispatch of the item by the seller.
Would this work?
regards,
AVG
Sounds difficult in the absence of documentary evidence
Hi
I used SBI credit card ant told to customer care to cancell my credit card. But they have blocked my credit card and I paid all my dues during Feb 2012 and its reflected in statement. But I got SMS from SBI during DEC 2012 to make payment 455. I asked SBI customer care regarding this dispute. And I sent lot of mail and I raised a complaint with RBI. But still now there is no responds and my profile in Cibil so I am not able to take lone. Due to SBI I faced lot of financial problem. Now I diside to file complaint to consumer court to get companzation. Please advice
You may approach the Banking Ombudsman in your area, before you approach the Consumer Court
Dear sir
Please see the below mail came from RBI there no resolution from SBI but they are trying to close my complaint
Dear sir
Please refer to your above complaint. The bank has resolved your complaint. If you have to make any submissions pl do within 2 days from the date of this e-mail. else, the complaint will be trated a s dealt with and settled.
Yours faithfully
p.Banking Ombudsman
Dear Cardholder,
I thank you for writing to me and bringing it to my notice. We will contact you if we need any further details to resolve the matter.
Since this is the Escalation Desk and all cases are investigated in detail, resolution of your concern may take up to 2 weeks.
In case you have a query or writing to us for the first time, please reach our feedback ID feedback@sbicard.com or contact our call center on 1860-180-1290 from BSNL / MTNL Lines and 39 02 02 02 from all other phones.
For faster tracking of your future communication, please do not change the subject line of this email. If you have not provided your SBI Card / Contact Number in your email, please provide the same for faster resolution.
While we work towards providing a resolution, we request you to please bear with us in the interim.
In case you do not get a response within 2 weeks or your concern continues to remain unresolved, you may reach our Customer Service Vice President, Ms. Divya Dhody at Divya.dhody@ge.com
We thank you for giving us this opportunity to serve you.
Warm Regards,
Nodal Officer
Customer Services
SBI Cards
Please note that our email id has changed to Nodalofficer@sbicard.com. For any further correspondence, please write in to this email ID. We request you to add our email id Nodalofficer@sbicard.com to your contacts list to effect priority delivery by your email service provider.
—–Original Message—–
From: balaji7_77@yahoo.co.in [balaji7_77@yahoo.co.in]
Sent: Friday, Mar 1 2013 1:54AM
To: Sbi [ddhody@ge.com]; Sbi [rajalakshmi.vijay@ge.com]; Sbi [Kartik.grover@ge.com]; Sbi [feedback.gesbi@ge.com]; Sbi2 [CustomerServiceHead@sbicard.com]
Cc: Sbi2 [bochennai@rbi.org.in]
Subject: FW:FW:FW:FW:FW:FW:RE:RE: Card no5264685329147647-reminder-5
Dear All
After given lot of complaints and reminder even though I getting sms from sbi for your reference I attached the message. In future communication I don’t want any phone call from sbi. If you want to communicate any thing means communicate via mail or letter
Your Statement Dt 23-FEB-13has been dispatched. Total amt due of Rs 699.62 or Min Amt of Rs 627.01 is payable by 15-MAR-13.- SBI Card. View last 1 yrs statement & manage your account online at http://www.sbicard.com
regards
J Balaji
—–Original Message—–
From: balaji7_77@yahoo.co.in
Sent: Wed Feb 13 20:01:31 UTC 2013
To: Sbi , Sbi , Sbi , Sbi
Subject: FW:FW:FW:FW:FW:RE:RE:’CaseID=006-292-382′ Card no 5264685329147647-reminder-4
—–Original Message—–
From: balaji7_77@yahoo.co.in
Sent: Wed Feb 13 04:16:53 UTC 2013
To: Sbi , Sbi , Sbi , Sbi
Subject: FW:FW:FW:FW:RE:RE:’CaseID=006-292-382′ Card no 5264685329147647-reminder-3
—–Original Message—–
From: balaji7_77@yahoo.co.in
Sent: Sat Feb 09 17:13:00 UTC 2013
To: Sbi , Sbi , Sbi , Sbi
Subject: FW:FW:FW:RE:RE:’CaseID=006-292-382′ Card no 5264685329147647-reminder
—–Original Message—–
From: balaji7_77@yahoo.co.in
Sent: Fri Feb 08 19:52:29 UTC 2013
To: Sbi , Sbi , Sbi , Sbi
Cc: Apex Sathish , Balaji , Gis Jp , Gis Kalai , Gis Sridher , Karthi zone2 , Kotti , Ramesh.BBNL , Saravanan z2 l3 , Santhosh tata , Karthi tata , Vel tata
Subject: FW:FW:RE:RE:’CaseID=006-292-382′ Card no 5264685329147647-reminder
—–Original Message—–
From: balaji7_77@yahoo.co.in
Sent: Tue Feb 05 18:59:56 UTC 2013
To: Sbi , Sbi , Sbi , Sbi
Subject: FW:RE:RE:’CaseID=006-292-382′ Card no 5264685329147647
Hi
1. Tell me the percent status of my credit card.
2. If cancelled or blocked status means tell me date of cancelled or blocked.
3. During credit limit and cash limit are in blocked status any possibility is there to use the credit card.
4. Tell me why I dint received NOC even after cancelled credit card.
5. Still now there is no proper reply from SBI. Regarding my dispute.
6. Are you thinking that customers are mad.
7. I asked you to send the all statement of my credit card.
8. This is the second time I am facing issue.
9. Give me proper justification else I will go for legal
regards
J Balaji
—–Original Message—–
From: balaji7_77@yahoo.co.in
Sent: Thu Jan 31 19:19:24 UTC 2013
To: Ddhody , Sbi , Sbi , Sbi
Subject: RE:RE:’CaseID=006-292-382′ Card no 5264685329147647
Hi
1)one year before itself I cancelled my card.
2)I cleared all the dues.
3)my card was blocked status.
Now give me proper justification how my card was used even after canceled and blocked status even though my card was used. So send me complete card statement to check how many dispute u did during when card was in active. For your reference I attached my card last year statement.
—–Original Message—–
From: Ddhody
Sent: Wed Jan 30 14:02:41 UTC 2013
To: balaji7_77@yahoo.co.in
Subject: RE:’CaseID=006-292-382′ Card no 5264685329147647
Dear Mr. Balaji,
Warm Greetings for the day!
We sincerely regret for the inconvenience caused to you on the matter addressed to us.
We would like to inform you that as requested, we have already cancelled your SBI card account.
We would like to share with you that we have credited Rs.131.49 plus government service tax Rs.16.25 towards the Late Payment Charge and Finance Charge, which would reflect on your statement of account dated 23rd February, 2013.
We wish to inform you that regarding the disputed transaction for Rs.455 dated 31/1/2012 debited on your card account towards BEST WINES, we are enclosing the transaction dispute form.
We would request you to complete the form in all respects and send the duly signed form through either of the below mentioned modes:
1. Scanned image at feedback.gesbi@ge.com or,
2. Fax on 0124-3992476/0124-2567131 or
3. Courier-Chargeback Department, 10th Floor, Tower-C, DLF Infinity Towers, Block-2, Gurgaon-122002
Please note that a charge slip retrieval fee of Rs.225.00 plus government service tax ( as per applicable charges) shall be charged per transaction to your card account, if the case does not get closed in your favor.
We would also request you to provide your complete mailing, non-mailing address and contact numbers (both landline and mobile number) for an early resolution of your query.
Further, we wish to state that the dispute form is readily available on our web site http://www.sbicard.com.
Please feel free to contact us should you require any further assistance or clarification.
Yours sincerely,
Nasreen
from Nodal Desk – SBI Card
—–Original Message—–
From: balaji7_77@yahoo.co.in (balaji7_77@yahoo.co.in)
Date: Saturday, January 26, 2013 11:56 AM
To: feedback.gesbi@ge.com (feedback.gesbi@ge.com)
Cc: ddhody@ge.com (ddhody@ge.com)
Subject: Card no 5264685329147647
Hi I cancelled SBI credit card 1 year before and I paid all the dues moreover I blocked my credit card. But I received SMS from SBI to pay 561 during December 31 my credit card was used in bar at Bangalore. If card blocked status means how its possible. I already given complaint in customer care complaint no 22094147. But even though I am getting sms to pay the amount. Do needful as soon as possible regards J Balaji
SBI bank costumer care helpline number 9733393134 24×7 hours MasterCard Visa card rupay card credit card customer care number 9733393134
Pl address your complaint directly to the Chairman, SBI.
Take his email from the SBI site.
Your grievance will be redressed in no time.
Binoy Gupta
i purchased a HTC One X which got some LCD issues in just two months! when i took it to service center on 16-4-13 they told me it will be repaired and given to you by 20-4-13, whilst stating the expected date of return on 18-04-13. its been like 22 days now and they have not repaired it and are saying that they have shortage of spares.
In the mean while i emailed and complained to the HTC India office directly via email,facebook and phone call on 25-04-13
The called me and took all the information on 26-04-13, then the next day called me up again on 27-04-13 to tell me that my device will be replaced via the service center and not repaired but it will take 10-12 days.
Yesterday (7-4-13) when i call up the service center they tell me that they have got no information and will not replace but repair the phone whenever they get the spares.
So its been like almost a month and i am without a phone. They could not arrange me for a spare phone and are not replacing my phone as well.
would you suggest a consumer forum complaint for my situation? and an appropriate time to complaint.
You seem to have a strong case. Please go ahead, after giving a written warning to HTC
i already emailed them that if they don’t give me the replaced handset or refund my money by Saturday I am filing a complaint in consumer court by Monday.
I have all the emails from them as well as my replies to them along with bill of purchase and job card details of giving it to service centre. I hope these many documents are enough or I need something else as well??
thanks for your guidance
Wish you all the best
hello…the mails that I got from HTC regarding my complaints have the following foot note
“CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation ”
can the copies of these mails be used in the complaint to consumer court??
It does not matter – you may use the mail as evidence in Court.
When ALL disputes between cellular provider and subscriber is to be referred to arbitration, why do cellular companies file a complaint or suit to recover billing dues? Shouldn’t cellular companies too go for arbitration? Subscribers should take this defence before paying any bills..
Dear Mr Yazdi,
i have got one disputed transaction in my credit card account for last 1 year it was acknowlegeded by the bank & assured in writtedn email that it will be refunded soon but for the last several month only assurances come but not the money.
Should i file a complain ,if yes wther it will be accepted as bank companies have big legal system to shield our action.
Banking issues are best taken up with the Banking Ombudsman in your area. If that fails, you may approach the Consumer Forum
I recharged my mobile for Rs.100/- on 23.4.2013, the required amount is deducted from my bank account but when I check my phone no recharge had been […]i already emailed them regarding this they asked some details and bank statements etc. But after making many correspondence through e-mail they are yet to refund the amount to me.
I have all the emails from them as well as my replies to them and the bank statement I hope these many documents are enough or I need something else as well?? please reply.
If you have all the documents, you do have a case. But you will spend much more than the Rs. 100 that you seek to RECOVER. Think about it before you proceed
OK. Thanks. Regards
When ALL disputes between cellular provider and subscriber is to be referred to arbitration, why do cellular companies file a complaint or suit to recover billing dues? Shouldn’t cellular companies too go for arbitration? Subscribers should take this defence before paying any bills..
Hi Binoy just wanted to know what would be the quantum of compensation one can expect on mental agony by any vendor. As one off the packers and movers have damaged my goods (value can be assessed) and moreover the mental disturbance I’ve gone though during last 10 days wrt my belongings and they were quite irresponsible and unresponsive to my calls. I’m planning to file a complaint to get the compensation for damaged goods and mental disturbance during that period.
Get the damages / loss assesses and you would definitely get it from the movers and packages.
You can also claim and get reasonable damages from them.
Binoy Gupta
hi
I am G.Anvesh from andra pradesh i have taken a setup box from the local service provider for 1700 and recently i have gone through a article witch stating that the setup box should not be more than 1200 itsems so i mailed them regarding this issue i dint even got any reply from them so im planing to file in consumer court will that can be filed and what is the procedure to follow
thank you
For going to Consumer Court, you need to demonstrate deficiency of service. You cannot take them to court for giving you a product or service at an agreed price.
sorry can you be more clear ?
Price is something you agree to, when you enter into a contract with the seller. After purchasing you cannot dispute the price. You do not have a case based on an article stating that the price should have been lower
Sir i bought(Online Shopping) watch worth Rs.2000 with 6 months Warranty for the same from Fashionandyou in january,2013 .. But 2 months back, it stopped working.. So, After contacting them they asked me to wait for sometime, then after a week or so.. they asked me to verify the exact problem and so asked me to check this at local vendor.
After exchanging mails couple of times. they finally asked me to get the battery changed at the local vendor when it is the Product Manufacturer’s duty to provide the battery.
They assured me of the money in my Account(Rs.100). But then its been a month . i have not received any amount of money even after reminding them 2-3 times through email and each time they asked me to wait for 2 days…
Can i file a case against them??
I have the Original Invoice, the call details , all emails … everything…
If you have the evidence, you may proceed to the Consumer Court. Remember though that there will be a cost involved, which may well be over Rs. 100
No problem sir.. I will make sure that they will be fined heavily.. According to you how much compensation court will allow keeping in mind the problem, non- helping nature of the company’s executive and the time i have invested in all these things..
The main thing is how much time you think it will take to file the case, hearing and final decision..
It will all depend on how the judge reacts to the merits of the case. Wish you all the best !
Consumer courts do not award exemplary damages,
But only small amounts.
A case normally takes a year or so ….from filing to final order.
Binoy Gupta
Sir,
I had booked a Singapore, Thailand and Malaysia tour with “Sachin Travels Pune” for 23rd december 2012 for 8 days. I had made a full payment of 137477 for it. I received a call on 18th december 2012 that the tour is canceled and my money would be refunded. I got a written letter on their letter head that they would also pay interest @ 9% till the time they refund the money. In february 2013, they gave me a check of full amount. But the check bounced. I gave them a written notice under section 138 to which they have not responded and they do not answer my phone calls.
Can i use the same notice or do i need to give another notice before filing a case in consumer court?
You can use the same notice for filing a complaint in the consumer forum.
Binoy Gupta
Thanks for the response.
Do i need a lawyer to file a case in consumer court in pune or can i file a case myself by following the details above?
With a lawyer, will the process be fast tracked?
What duration can i expect to get a resolution from the time that i file a case in consumer court?
Also, can i claim any compensation for lawyer fee etc. in consumer court?
Apurv
You can file the complaint in person…. You dont need a lawyer, unless you are short of time. A lawyer can not expedite the hearings. The case should take about a year.
You will get the amount paid, interest, some costs and damages.
Binoy Gupta eleena100@hotmail.com
I have applied for premature withdrawl of fixed deposit which was accepted by the company and i received the premature amount by cheque. but premature calculation done by the company is wrong and due to wrong calculation I have to suffer loss of Interest upto Rs 7000/- can I file my complaint in consumer redressal forum against the company
Yes you can file a complaint with the consumer forum.
Binoy Gupta
Sir I live at Mulund Mumbai and I have to file a complaint against the company which is located at kandivali and the registrar of the company who gave wrong calculation is at Bhandup, so where I should file my complaint at consumer redressal forum Thane or Parel ? and I and my wife both are sufferrers so can we file a joint complaint.
Make the Company and Registrar ….opposite parties nos. 1 & 2 or vice versa. The address of the 1st party will determine the jurisdiction of the forum. You and your wife can be complainant nos 1 & 2.
Binoy Gupta
________________________________
sir ,
we have been receiving an unconditional amount of electricity Bills since last yeear. like 50000, 15000, 8000, with an avg. readings. and when we approach to the electricity dept. they ignore us . whilst no doubt somtimes it’s been deducted a bit but we have to visist there all the time . BUT this time we again received a bill amounting 8000. on previous analys as told to us . but we have paid all the billls regularly . and we have all the receipts from the dept. can i file a case against them .
This is a good case for the consumer forum.
Where are you located?
You can get in touch with me.
Binoy Gupta
eleena100@hotmail.com
Hello Sir,
I am suffering delay in order since last 1 month from yepme.com despite making prepaid payment.
The Authorities are very helpless to help me.
Being a consumer i wish to teach them lesson.
For a order of 1000 I had to make calls of more than 1500.
Some times, it is not only the money involved, but the way you are treated which hurts you.
If you feel this way, file a complaint in the Consumer Forum.
Binoy Gupta
eleena100@ hotmail.com
This is a great thing that you are doing for the society!
My query: I am covered under United India Insurance Mediclaim. It is a corporate policy provided by my employer (NIIT Limited). Me and my dependents are covered under the policy. But the company is rejecting claims pertaining to my father’s hospitalization (in Dec 2012) due to CKD (Chronic Kidney Disease) stating that it was a PED (pre-existing disease).
My mediclaim cover started on 03-June-2011 (prior to that covered under same corporate policy and by the same insurer but other policy from 06-Sept-2010) and my father was diagnosed of CKD in August 2011. I have provided all documents pertaining first time detection of disease and doctor’s certificate regarding it but when I asked the insurer ‘how could it be pre-existing?’, the insures states that the patient had BP and Diabetes so, this would be considered a pre-existing disease.
Can you please help letting me know what exactly should I do?
If you are having all the documents in support of your claim, you may proceed to Consumer Court for your claim. In this connection, you may refer to this news article, which may be of interest to you -> http://epaper.timesofindia.com/Default/Scripting/ArticleWin.asp?From=Archive&Source=Page&Skin=MIRRORNEW&BaseHref=MMIR/2013/05/17&PageLabel=8&EntityId=Ar00800&ViewMode=HTML
Thank you very much for your prompt response!
You should file a complaint inthe appropriate cosumer forum.
You can get in touch with me directly.
Binoy Gupta
email. eleena100@hotmail.com
Sir,
I had bought Sony Xperia z mobile 2 months back from authorised Sony centre, as the phone is water resistant up to 1 meter for 30 minutes i washed the screen under the water tap with all the ports closed but somehow water went through ports in the camera lens. when i reached service centre and said about the problem facing my device they checked it and said its water damaged so it doesn’t come under warranty. then i told them to repair the affected parts and i was ready to pay for it but they said to me they wont be able to repair it as the phone is water resistant they could replace it but i’ll have to pay 35000 RS which is the current cost of the cell phone. then i phoned to Xperia support regarding the problem and even they said the same thing.After no. of calls to different person in Sony department they said they’ll talk to Maharashtra head and then they’ll let me know what could be done. When i called Sony centre they said i’ll have to pay 20000 RS approx.
Sir when they sold the mobile they never said that it wont be repaired. if it cant be repaired by Sony they should replace it. The mobile price is 38000 when i bought it.
Please help me regarding the issue and how should i approach the matter in consumer court.
Thanks & Warm Regards,
ShariQ Ansari.
9987744140
Assuming that you have all the documents – Bill / Warranty etc., you can proceed to the Consumer Forum and ask for replacement and damages
When ALL disputes between cellular provider and subscriber is to be referred to arbitration, why do cellular companies file a complaint or suit to recover billing dues? Shouldn’t cellular companies too go for arbitration? Subscribers should take this defence before paying any bills..
Thanks sir for your quick response.
I purchased a scooter Suzuki Access 125 a year back. The dealer has wrongly marked hypothecation when i paid in cash. Till date they have not solved the problem. I am facing lot of problems because my temporary registration got expired and i could not get the permanent number on my vehicle. The police are giving token continuously. They have not given me the manual book and not even a single free service. How can i approach the consumer forum for my grievance redressal. Please advice me.
Please read the material above regarding “How to prepare and submit a complaint to the Consumer Forum”. Wish you all the best !
Hello Yazdi Sir,
I have taken travel currency card from Axis bank.From the day one on words iam not able to withdraw the amount from ATM machine,But able to do swipe operations.I approached to customer care service from the country where iam presently working.There reply is card is working fine.but iam not able to do ATM withdrawal.Surviving with out liquid cash is a horrible situation. Not only mail I called them also but iam getting the same response which not at all helping me. I need ur advice weather can I put a consumer case on Axis bank?. I have proof that when iam trying to withdraw the money from ATM …iam getting a slip saying nil balance.but I have a sufficient balance to withdraw.i have all the ATM slips . Is it helps me as a solid proof?. I want to know whether can I put a case.?how much it costs.
Iam in abroad now.want to file a case when Iam in India.
Kindly advice.
Regards
B.N.B.Gupta.
You certainly have a case, since you have all the evidence. Would suggest you consult a competent Consumer Lawyer to proceed.
You can certainly file a case in the cosumer forum.
If you wish to proceed further, you can contact me directly.
Binoy Gupta
eleena100@hotail.com
Hi Sir,
I had received a call from HDFC Bank Karol Bagh, Delhi by an executive named ANNU (Ph. No. – 09136696514). She told me that they will provide special loan against a policy of 5%of loan amount in the interest rate of 8.5%.
I was requiring a loan of 10lakh thus I gave amount of 50,000/- for policy. The executive from HDFC Life named PRITAM HERKAL came to receive the required document for policy as well as a cheque of 50,000/- as policy amount from me.
After that they dispatched all documents submitted for policy to HDFC Bank executive. On 2nd March,2013 I received my policy papers (Policy No.-15861041).
The executive from HDFC Bank told me that after receiving the policy paper they will process my loan application and I will receive my loan amount on 5th April,2013.
They told me that on 2nd or 3rd April I will be receiving a confirmation call from them and then only they will send me the loan document and reference number of loan.
On 4th April,2013 evening I received a confirmation call from HDFC Bank saying that my loan is rejected but didn’t stated the reason behind the rejection.
But after calling again and again to the HDFC Bank executive she told me that I will be receiving my 50,000/- policy amount after 40 days without any deduction and with 9.5% of interest rate which is approximately 67,800/- as told by them.
Also on 6th April I received a call from HDFC life, they told me that they have received the cancellation letter of policy. And they will provide me policy amount with 9.5% interest.
On 8th April I tried to track the policy through customer care, but they told me that this is a fraud done to me and no such policy has been cancelled.
Please tell me how to file a complaint in consumer court and this will help me or not?
If you have the documents, you may proceed. But most of the communication seems to be on phone. How will you prove anything and whom will you file the case against, if the original cheat is absconding. Maybe you may have to go to the police in such a situation
Help in Mumbai
I live in Mumbai and I can take up consumer cases relating to medical insurance, cases by flat purchasers against builders, cases by flat owners against housing co-operatve societies and cases by other aggrieved consumers.
Dr Binoy Gupta
eleena100@hotmail.com
Hello Mr Binoy,
I bought a Hitachi 1.5 tonne split AC model RAU518ETD from Vijay Sales, Gurgaon. It was delivered to me on 06/05/2013 and installed at my home by Hitachi Engineers on 12/05/2013. But after installation it never started. The engineer told me that there’s problem with the stabilizer.
I called Vijay Sales at the same time and they agreed to replace the stabilizer. I visited the Vijay Sales on 12/05/2013 and got new stabilizer after returning the old one. But the AC still did not work after installing the new stabilizer.
I lodged a complaint to Hitachi customer care on 13/05/2013 that AC is not working. They provided a complaint number for that. Next day on 14/05/2013, the Hitachi engineers visited and after diagnosis they figured out that there’s some problem in the AC itself rather than stabilizer as it was not working even without the stabilizer. They told me that they will open the indoor unit of the AC for repairing it which I refused and I insisted for a replacement.
After lot of arguments, the engineers agreed to replace the AC but now it’s around 10 days nobody is reverting back to me. I called Hitachi customer care around 5-6 times but they just say we are putting your complaint on priority and will resolve soon. As they are not entertaining the customer properly, I want my money back with interest.
Please advise if I can proceed for a consumer court case.
—
Regards,
Ritesh
Send them a notice in writing…..giving the facts. Ask them either to replace the AC or refund the amount paid within 15 days of receipt of the notice, failing which you will complaint before the Cosumer Forum asking for the amount paid, interest, costs and damages, etc.
Wait for about 20 days, if there is no satisfactory reply, you can file the complaint.
Binoy Gupta
sir my problem is related to split a.c, i have purchased videocon a.c (on bajag finance, 4 months down payment paid at the time of buy product, and now 3 months EMI deducted from my salary) , from the day one onwards ac was not working means not giving the cooling coming only air from the unit, i returned the product to retailer and asked him to give another company AC, he gave me LG AC this time, this also not working properly i talk to lg head the accepted the return. i have returned the lg product also, now i don’t want to buy any product from the retailer. i want my money back, retailer says take any product instead of ac. i said i want my money back only, retailer is not ready to give money back, what to do sir, can i proceed through consumer forum. if i go to consumer forum will i get my money back ?
My son has taken Matrix card to be used in USA for 15 Days.However after landing in USA, he found that this card can not be activated. I have reported same matter on cell phone to Matrix’s sales person. He has promised me that he will take necessary action.so that bill will not be raised . However now we have recd bill of Rs.4065 /-When we could not activate that card, how can they charge us for their faulty service.
Pl advice.
Thanks.
Jayendra.
Dont pay the bill.
Send them a strong letter asking them how they can do this.
Ask them to cancel the bill otherwise you will file a complaint in the Consumer forum.
Binoy Gupta
Hi Mr. Binoy,
Can i file a case in consumer forum against a Travel agency
for the following reasons :
1. Booking a AC Sleeper class bus ticket , but due to their
breaking down of bus in between was made to travel in a
non ac non sleeper bus that to standing for 2 hrs.
2. Got unwell, because of this exertion and was unell for a week.
had to spend Rs 1000 on medicines and miss office.
3. Not reaching destination on time because of the delay and
missing my scheduled meeting.
4. Problem started from the start of the journey, when the bus
which was supposed to pick me up at chembur didnt come at all
and i was asked to take a different bus to a destination which was
3 hrs from my original destination. on my protest , had to rush
to ghatkopar from chembur where the bus had a halt.
I went to thr Travel agency for a refund but was denied. I have
already given them a written notice.
Yes…you can.
Binoy Gupta
Hi Sir,
I have buy a Khaitan air cooler 45 Days Back,it is not working now.I have called customer care around 15 Times in 15 Days till now but i am facing bad experience from Khaitan people.Now i want drop a case on could you please help me on this ,and gimme some suggestions i am leaving in HYD.
You should file a complaint in the cosumer forum.
I have given all the required details in the beginning of this blog.
Binoy Gupta
Dear Sir,
i have purchased micromax canvas hd mobile on 2/04/2013.after 20 days its flash light stop working,i went to micromax service center to get it repaired.they submitted it and ask me to come back after 1 week and collect it.its been a month and still its not get repaired.can i file a complaint against them in consumer court and what are the chances.
Give them a notice asking them to replace the mobile within 30 days.
If they dont, file a complaint.
You will win.
Binoy Gupta
eleena100@hotmail.com
i have written them at least 10 email regarding my problem but there reply is same that we are working on it will get back to you shortly.
Give details of all the emails to the consumer forum…….If the last one is within the time limit of 2 years……then they should admit the complaint.
I have invested Rs 10,000/ in manipal finance corporation during 2001 under shreyas certificte. the same is matured during2006.till date they have not returned my money. ifiled acomplaint with consumer forum manglore. now manipal finance is telling it is time barred. can i plead for condonation of delay at this stage telling that the said firm sent a letter the case is in the court and after finalisation they will refund and hence i waited and since no reply came from the firm i filed this case. case is posted for 6th june 2013. there is no lawyer and myself is defending the case in the consumer forum kindly guide me.-p.gopal shastry
Your money became due in 2006.
You have to file a complaint within 2 years…..so it is time barred.
But if you can show any letter or email to show that they gave you assurances,
Then you can request for condonation on that ground.
Binoy Gupta
eleena100@hotmail.com
i have written them at least 10 email regarding my problem but there reply is same that we are working on it will get back to you shortly.
SIR,
i am thankful for your kind reply. my case is posted for 6-6-2013.i am having one letter dt 16-3-2005 by the chairman appointed by the court for the meeting of share holders/debenture holders /subordinated debtholders convening a meeting on 20-4-2005 inwhich it is mentioned the subordinate debt holders shall be settled within 72 months from the effective date.maturity date of my shreyus certificate is 23-11-2006.on 8-3-2011 proforma of consent letter given by the said firm mentioning rs 5000/ill be accepted in final settlement proforma is not signed by any body. will the above letters suffice to plead condonation of delay. kindly reply me for which act of kindnees i am greateful.p.gopal shastry
Yes. This does constitute sufficient reason for condonation of delay.
Prepare an affidavit detailing these reasons.
Binoy Gupta
eleena100@hotmail.com
I HAVE PURCHASED ONE TREAD MILL MACHINE ON 22-5-2012. IT WENT OUT OF ORDER. IN SPITE OF MY TELLING OVER PHONE SENDING E-MAIL MOONS HEALTH &HY GENE DID NOT TURN UP FOR REPAIR. MY REG. LETTER CAME BACK WITH AN ENDORSEMENT REFUSED. I FILED A COMPLAINT WITH CONSUMER FORUM. REG. LETTER SENT BY THE COMPANY TO THE ADDRESS SHOWN IN THE WARRANTY CARD REDIRECTED BY THE POSTAL AUTHORITIES TO SOME OTHER ADDRESS CAME BACK WITH ENDORSEMENT REFUSED. FORUM PROCEEDED EX-PARTY WITH THE CASE AND JUDGEMENT CAME ON 7-5-2013 ORDERING TO REFUND THE AMOUNT OF RS 24,000/ +10,000/ COMPENSATION+RS 2,000/ LITIGATION COSTS.I SENT THE JUDGEMENT TO ITS E-MAIL ADDRESS. FORUM ALSO SENT JUDGEMENT TO THE ADDRESS PROVIDED IN THE WARRANTY CARD.COMPANY SENT E-MAIL REPLY TO ME THAT THEY ARE NOT AWARE OF ANY JUDGEMENT. BUT PROMISED TO REPLACE THE DEFECTIVE MACHINE. SINCE I LOST CONFIDENCE WITH THE COMPANY I WANT REFUND OF AMOUNT AS ORDERED. HOW TO PROCEED TO GET THE AMOUNT REFUNDED AS ORDERED BY FORUM. -PGOPAL SHASTRY
The Consumer Forum must have sent a copy of the order direct to the Opposite party.
Wait till the time for payment given in the order has passed, then file an Execution petition
In the same Consumer Forum.
You will get your money as per the order.
Binoy Gupta
Sir, I am using Vodafone’s Post Paid plan since last two years, In all the bills over last two years I was given free internet usages, but suddenly This month I have been charged Rs 1500 for the internet usages made this month. On contacting the vodafone, they told my plan never had free internet scheme.So the charges are valid. I feel cheated since I was given free internet for last 2years which obviously put me under impression that My plan has free internet. they have no answer for why was it given to me for free for last 24months and all they say is charges are valid as my plan does not have free internet plan. No one is giving me satisfactory answers, can I approach the consumer court??
Yes. You can file a case in Consumer Forum.
This is unfair trade practice.
Binoy Gupta
When ALL disputes between cellular provider and subscriber is to be referred to arbitration, why do cellular companies file a complaint or suit to recover billing dues? Shouldn’t cellular companies too go for arbitration? Subscribers should take this defence before paying any bills..
I purchased my Maruti Ritz on 30th Oct 2011 from S K Wheels, Turbhe, Navi Mumbai
My vehicle has undergone all the 3 free services and other paint and repair jobs also from S K Wheels
Recently (on 19th May 2013) it so happened that I noticed that out of the four tyres mounted on my vehicle, only one of the tyres bears the code – 2511 which was the spare tyre and rest all 4 tyres bears different code which do not match to the pre delivery inspection report.
Another point to be noted is that the code were deliberately hidden on the inner wall of the wheels. All the Mag RIMs carry the same code. I suppose these are original as there is no
mention of the RIM numbers on service booklet or any document provided
to me during delivery. So i still trust that the MAG RIMs are the same
original. Only the tyres have been replaced cleverly.
I did not visited any other place for any sort of maintenance work as its a new car and does not requires any maintenance.
When i visited S K Wheels with my complaint they confirmed that as per their report the tyres which came along with my car was different, but they said that the servicing in which wheel balancing and rotation was done hapenned to be 6 months back, and now, they can maximum do is that they can offer me some discount on purchase of new tyre.
I tried calling and contacting Maruti but, they asked me to resolve with S K Wheels . Now can i go to consumer court as S K WHEELS have theft my tyres during service. I am in very much stress, its my new car …please help.
Give a notice to S K Wheels……they should have pointed out this during the servicings. Mark one copy to Maruti. S K Wheels is their sgent. If the problem is not resolved file a complaint in the Consumer Forum.
Should I send a notice marked the same letter (independently addressed copies) to SK Wheels and Maruti Suzuki, or should i send a notice to SK Wheels with only a CC to Maruti Suzuki for information. I have already raised a complaint with Maruti in this regards.
I have been writing to Mahanagar Gas Ltd for getting exorbitant readings. For the last 11 months I have been requesting to change the gas meter but do not do anything except acknowledging the complaint.
Yes you should file a complaint in the Consumer Forum.
If you need any help, you can contact me…..
Binoy Gupta
eleena100@hotmail.com
I have booked tickets for my Parents for Kedarnath travel through a travel agency in Delhi. I have paid the full amount and in writing they have confirmed for tickets for 29th May ’13.
But on 28th night 11 pm they said tickets are not confirmed and wash off their hands.
My parents suffered a lot and finally went to dharsan by toli.
Travel guys returned my money but for the pain and suffering i want to sue them. i have made more than 60 calls to their office and numbers given by them.
Request you to help me how to file the complaint in consumer forum.
Yes. You can file a complaint.
I have give full details in the beginning of ths blog.
Binoy Gupta
eleena100@hotmail.com
I am using Tata Docomo sim. On 3rd May 2013 , I noticed that my Incoming/Outgoing are blocked . I contacted Tata Docomo Customer Service , They told me that call barring service is activated on my no. The service was not activated by me.I asked them to deactivate the service they told me to enter 4 digit no in call settings . I entered the 4 digit code but it shows “not allowed” message and service is still activated.they told me to insert the sim to different mobile, I did and inserted the sim in different mobile like nokia, sony,micromax but I wasn’t able to deactivate the service as it showed error messages in all mobiles I contacted them through e-mails, they reply same thing again and again i.e “we will solve your problem in 7 days, etc.I contacted the tata docomo appellate officer through mails no satisfactory response from him/her. It’s now 1 month the problem is not solved. I can’t use my number anymore .
Can I file a case for compensation ??
Yes …you can file a complaint in the Consumer Forum.
If you need further assistance, you can contact me.
Binoy Gupta
eleena100@hotmail.com
Hi,
i have a IDEA CELLULAR POSTPAID connection in MUMBAI CIRCLE
my unbilled amount has rised from rs 55 to rs 6655 in a single night.
i asked the service provider to send me the details about the unbilled amount which they refuse to give.
i have the e-mail of my complaint and their response to the same.
can i file a complaint in consumer forum?
if yes, can you please tell me the procedure for the same?
thanks.
-shubham kanojia
Yes..you can file a consumer complaint.
You will find details of the procedure in the beginning of this blog.
Binoy Gupta
When ALL disputes between cellular provider and subscriber is to be referred to arbitration, why do cellular companies file a complaint or suit to recover billing dues? Shouldn’t cellular companies too go for arbitration? Subscribers should take this defence before paying any bills.. Birlas are not as they were few decades back. They are sinking… Idea is making the process speedier.
I purchased a Lenovo tablet last July. A couple of weeks later it stopped working and last Dec 2012 I decided to get it repaired. Till date I havent got a resolution to my complaint. I have been shuttled from one service centre to another and made to speak to several rep explaining my case. I have been following up with emails regularly but all I get is false promises. Lenovo refuses to refund or give me a replacement saying that it doesnt fall under that category. However, every service centre I have been to cite unavailability of spare parts since several months. Now I have been asked to take my tablet to another service centre. Does this make it a fit candidate for a consumer case? I have all receipts and email conversations saved.
Hello Sir,
I had visited one shop in pune to buy a food product “Bakrawadi”. when i entered in shop they gave me some type of big plastic card. then i proceed to counter to take bakrwadi, they packed product and swipe that plastic card, then i proceeded to cash counter given that plastic card to them and put that bag which contains bakrwadi on counter, i gave them my debit card to swap but they told me that facility is not available, then to take cash from my bag i moved a little to make space for others but doesn’t go far away, then i took the money out from my bag and paid the bill, and asked them for my bag which contains product, but in between the other person took my bag and left and this happens before i paid the bill and i was unaware about that and at the same time one security guard and cashier is present at counter. After bill payment when i asked them for my bag they told me that bag was taken by other customer and they blamed me for that and not given me other product and nor returned my money. so can i lodge complaint against the shop and shop owner?
what i want is product else at least my money?
I have receipt and CCTV footage of incidence.
please reply as soon as possoble.
pl.ref. my c omment dt 28-5-2013 and 29-5-2013 and your prompt reply pertaing to the deposit of rs 10,000/ .on 6-6-2013i n Man galore consumer forum, Manipal finance have taken objection for the general power of attorney stating that in the power of attorney executed by my son there is no specific mention of this fix ed deposit in the power of attorney. one sentence mentioning for all lawful acts to defend in the court, this power of attorney executed is there ,in it,and i pleaded this is sufficient to defend in this forum. complaint is posted for 21-6-2013 for maintainability .My son is abroad and for 21st i am unable to produce another power of attorney and even if produced after wards will it be dismissed that i am not the complainnt..In the certificate my name is mentioned as nominee since the said amount is deposited by me while he was minor-kindly advise me before i attend the forum how to proceed to overcome this problem
There is no need to give specific details of each deposit in the Power of Attorney.
You should also argue that the Forum need not be hyper technical and accept such technical submissions.
And in any event, you are the person who paid the money…..
If every thing fails….ask for a short adjournment…..
Binoy Gupta
I want to file a case in consumer court against Public Ltd company Sezal Glass Ltd located at Kandivali Mumbai and its registrar Link Intime Pvt Ltd located at Bhandup Mumbai for violation of company Acceptance rule 1975 for Fixed Deposits. so pls give me address of consumer court to file a case against them in mumbai. I live at Mulund Mumbai so where should I file the case ?
Can you be more specfic?
Some more details.
Binoy Gupta
Link Time India Pvt Ltd the Registrar of Sezal Glass Ltd has given wrong calculation for premature withdrawl of my FD, due to which company Sezal Glass sent me cheque of less amount then actually due, I have given Complain letter to Link Intime & Sezal Glass and even sent the reminder through email and given them the correct calculation but they are not replying and Sezal Glass has said on phone to me they will not repay me the difference amt according to my calculation.and I can go ahead with my legal options.
I had invested on cumulative basis for 36 months @12.5% p.a but opted for premature withdrawl after 33 months, so amount should be calculated @ 1% less for 33 mths i.e @ 11.5% p.a.
According to company acceptance rule 1975 for premature withdrawl, interest should be reduced by one percent from the rate which company would have paid had the deposit been accepted for the period for such deposit had run.The rate of interest for which my deposit has run is 961 days and rate of interest for more then 2yrs was 12.5% P.a but as I have opted for premature withdrawl they should deduct 1% and pay @ 11.5% p.a but as I have invested on cumulative basis they should calculate interest on cumulative basis for premature withdrawl, but they are calculating on simple interest basis due to which I have to suffer a loss of Rs 7125/-
Yes you can file a consumer complaint in person.
You will get what you are seeking, interest on that amount plus token damages.
Binoy Gupta
eleena100@hotmail.com
Sir pls let me know where I should file the complaint against Link Intime Pvt Ltd Bhandup and Sezal Glass Ltd Kandivali , I stay at Mulund Mumbai, so which jurisdiction is applicable to me ?
Make both parties….
Make Sezal Glass Ltd. …Opposite Party No. 1 and
Link Intime Pvt Ltd Bhandup….Opposite Party No. 2.
Most probably you will have to file your complaint in Bandra (near Chetna College).
Binoy Gupta
Hello sir,
I had enrolled as a member for a ‘Gold saving scheme’ with a national repute jeweller. The scheme said 11 premiums of Rs.5000/- must be paid by me and 1 premium will be paid by the jeweller. On the completion of paying my last premium of Rs.5000/- i was told i can place the order on any ornament as it would take 30-40 days to get the ornament. One morning on viewing a state channel, which aired Rs.200/- hike in Gold rate per gram from the very next day. I rushed to the jeweller to place an order as i was eligible. Being a fashion designer and being in the panel of judging a Fashion show, I wanted a south Indian traditional haar. The patern what they had was not appropriate for my religion
hence i asked for their existing patterns, which they told me they have catered designs such as flower, maple leaf and so on…., to their variant customers. I insisted to see the designs before finalizing. The staffer mailed the head office for the catalog as i waited. Even after 1/2 an hour there was no reply, then there was another mail forwarded. That day I visited the showroom 3 times desperately wanting to place the order, last being at 8.15 pm before the close for the day. I also had taken the excessive which i would incur on placing a 60 grams ornament. The jeweler has a rule to pay a 75% of the rate of the ornament to freeze that day’s gold rate. The next day there was that forecast rise in gold rate by Rs.200/-. The Gold rate had shot up from Rs.2283/- to Rs.2483/-. The mail of the design, which the head office sent the branch showroom was forwarded to me for approval. I spoke to them that I would be paying as per the previous day’s price as the negligence was on their part as the excess amount would be huge as Rs. 200 x 60= Rs.12,000/- for no fault of mine. But they wouldn’t budge. I have mailed to them, spoken to the head office and branch managers and waited for 1 year 10 months but nothing has been initiated by them so far. Now i am thinking seriously to take the cause to the consumer forum for remedy. The whole idea was to buy ornaments in a saving scheme and by trusting this jeweler with a national repute with chain of other products, who has made me feel arm-twisted by holding my money and not being answerable to it, feel cheated, deprived of what I love and not getting what I saved for. I have a master’s degree in journalism and I socialize very often and I feel incomplete as this transaction has not come to any logical end. I have gone through trauma because of this experience and feel the sense of loss. And also made to feel like am nobody.
I want to personally attend this case without an advocate. What damages can I sought for in the consumer court? Kindly advise
Regards
Pragabhi
You can certainly claim the difference, that is, the real loss plus Rs 15,000 as damages and expenses.
You may get the loss plus damages between Rs 2,000 and Rs 5,000
Binoy Gupta
Hello sir,
I had enrolled as a member for a ‘Gold saving scheme’ with a national repute jeweller. The scheme said 11 premiums of Rs.5000/- must be paid by me and 1 premium will be paid by the jeweller. On the completion of paying my last premium of Rs.5000/- i was told i can place the order on any ornament as it would take 30-40 days to get the ornament. One morning on viewing a state channel, which aired Rs.200/- hike in Gold rate per gram from the very next day. I rushed to the jeweller to place an order as i was eligible. Being a fashion designer and being in the panel of judging a Fashion show, I wanted a south Indian traditional haar. The patern what they had was not appropriate for my religion
hence i asked for their existing patterns, which they told me they have catered designs such as flower, maple leaf and so on…., to their variant customers. I insisted to see the designs before finalizing. The staffer mailed the head office for the catalog as i waited. Even after 1/2 an hour there was no reply, then there was another mail forwarded. That day I visited the showroom 3 times desperately wanting to place the order, last being at 8.15 pm before the close for the day. I also had taken the excessive which i would incur on placing a 60 grams ornament. The jeweler has a rule to pay a 75% of the rate of the ornament to freeze that day’s gold rate. The next day there was that forecast rise in gold rate by Rs.200/-. The Gold rate had shot up from Rs.2283/- to Rs.2483/-. The mail of the design, which the head office sent the branch showroom was forwarded to me for approval. I spoke to them that I would be paying as per the previous day’s price as the negligence was on their part as the excess amount would be huge as Rs. 200 x 60= Rs.12,000/- for no fault of mine. But they wouldn’t budge. I have mailed to them, spoken to the head office and branch managers and waited for 1 year 10 months but nothing has been initiated by them so far. Now i am thinking seriously to take the cause to the consumer forum for remedy. The whole idea was to buy ornaments in a saving scheme and by trusting this jeweler with a national repute with chain of other products, who has made me feel arm-twisted by holding my money and not being answerable to it, feel cheated, deprived of what I love and not getting what I saved for. I have a master’s degree in journalism and I socialize very often and I feel incomplete as this transaction has not come to any logical end. I have gone through trauma because of this experience and feel the sense of loss. And also made to feel like am nobody.
I want to personally attend this case without an advocate. What damages can I sought for in the consumer court? Kindly advise
Regards
Pragabhi
Sir, i have ordered a mobile pone, Sony Xperia Go via kaunsa.com on 7th june and i havent recieved my order till today. I had paid money using my credit card… i didnt got any confirmation message on my mobile.. i dont even know through which courier centre they are sending my package. I recieved two orders from other sites succesfully and these have been ordered after i ordered my phone. Money is deducted from my accout and i only have their mail stating my order confirmation and amount that has been deducted from my account. Am I eliglible to file complaint againist this? Would i be able to be refunded, if i dont reciecve my order? I am little tensed as i am just a student.. please help me sir..
I have filed a Consumer Complaint against the Society for dereliction , deficiency and negligence in not replying my letters. It is at stage of Amendment Application filed by me and Opponents to reply. The Opponent continue to raise the issue that I have been harassing by writing letters, which is my constitutional right and as per bye-laws NO. 65 I have to communicate in writing and to get acknowledge the letters. The Sec has to reply within one month and final reply within 3 months, which they failed to do for more than a year. They did not give me minutes of MC for more than one and half years. My complaint is regd. not replying letters which has been admitted by consumer court while replying on the judgment of Bhoiwada Society in Mumbai resident got RS 7000/- from Society for not replying letters as Consumer court judgment. The Society is relying and preferring on oral communication which is not admissible in court. What is your suggestion. pl advice Date: Mon, 17 Jun 2013 16:37:16 +0000 To: s_shahbazker@hotmail.com
Your rights are separate from your Society’s grievances.
May be you are harassing them, or they feel you are harassing them, but they have to give you the documents you are entitled to…….
They can not raise the plea or argument of harassment in this complaint case.
They should limit their submissions to why they are not supplying you the documents….
Failure to do so amounts to deficiency in service….and you should get favourable orders.
Binoy Gupta
eleena100@hotmail.com
Hello Sir,
I have ordered some furniture from AP furniture Hyderabad on 11th May. They promised me that they will deliver it in one week by 18th May. However after multiple follow-ups over phone they finally asked me to made full payment on 1st June and promised me to deliver my furniture by 2nd June. They delivered only part of my order that too faulty/unfinished product and again the phone chase began. I asked them to cancel my order after that their assistant manager came on call & apologized me and promised that they will deliver the product to me by 10th June or refund the money. They again failed to deliver the furniture. Now i want to cancel my order and want my money to be refunded. They are unresponsive on phone and claim that you do whatever you want we wont cancel the order. I don’t want to buy the product form them now want my refund. Can i file a complaint in consumer court regarding my refund and compensation for stress they have caused to me. Since all my communication is over telephone, please advice how can my show the proofs for my communications.
Write a detailed letter pointing out your grievances.
Tell them you want your money back within 15 days .
failing which you will file a complaint in the consumer forum.
If you dont receive a reply, or not proper reply, file a complaint in the consumer forum.
Binoy Gupta
Hello Sir,
I’m a student at the Global Institute of Management Science, Mumbai. I have paid Rs. 40,000 for internship in Singapore few months back. After many follow ups they finally told me that my visa is cancelled (as the company doesn’t have any more vacancy). I had later asked for a refund of my money, this was around 2 months back.
Since then only 10%of my calls, emails & messages have been replied to.
I went to the local police station last month and a person from the college promised in front of the police that he will pay me on 5th of June. Later again I gave him some more time as the director of college was not in mumbai (as said by him) and he gave me in writing that he will pay me on 17th june. Yesterday when I called him, he said that you contact the director of college.
I have that letter as a proof, the receipts of the money I paid and also the message conversation is saved in my phone.
Kindly guide me through this. This is a big amount for me. If i apply online on Indian Consumer Complaint forum, will this be addressed and how long will this take to sort and get my money ?
Due to this, I have lost 6 months of my career and also money.
Please help.
Mahesh
Mahesh
You can certainly file a complaint in the Consumer Forum.
Claim the money you paid, interest, and compensation for the loss of one full year.
It should take about a year…..but you have a very good case.
You can write through the Indian Consumer Complaint forum, but I don’t know how effective they are..
You can join the Consumer Education & Research Society in Ahmedabad (membership is nominal) and take up the matter through them. You can find their address through google search.
Binoy Gupta
eleena100@hotmail.com
Hello Sir,
I purchased sandals(with six months warranty) from a shop in bangalore.In two months,the product was totally damaged.I complained to the shop owner reg this,he said he will replace me with new pair,but later he said he cant give new pair instead he wil replace the base part though the sandal was damaged completely.He had replaced base part but not with same model base,instead he had put ordinary base.
Now he is neither giving me new pair of slipper nor returning the money.
Can i file complaint against him.
I think this is too petty a matter to approach the Consumer Forum.
But if you feel, you must fight for your rights, you can file a complaint in the consumer forum.
Binoy Gupta
The complaint regarding Medi-Claim Claim settlement disputes were filed in the office of Insurance Ombudsman in Mumbai has remained unattended for nearly a year as the Seat of Insurance Ombudsman is Vacant since October 2012. Should one go ahead putting up complaint to Consumer forum ALSO. Within what time the complaint has to be registered with Consumer Forum. Can one plead for filing the complaint late to Consumer Forum. Can I also have the address of Consumer Forum offices in Mumbai. Is it necessary to file the complaint to Con. Forum office near to residence of the complainant or any office convenient.
You have to file a consumer complaint within 2 years of rejection.
You have to file the complaint in the forum in whose jurisdiction the opposite party, or the insurance company is located.
Most insurance companies are located in south Mumbai.
The consumer forum for that area is near the ITC Hotel in Parel.
Binoy Gupta
eleena100@hotmail.com
I appointed an immigration consultant to take care of
> the processing of my application for permanent residence in Canada during
> June 2007. Unfortunately the Canadian Government cancelled all the
> applications including me by passing a law and refunded the fee paid to
> them.I paid the the agent a service charge of Rs.38000/-. In the agreement
> they have mentioned that ‘there is no refund policy. Refund if granted on
> humanitarian grounds will be made only after deducting INR 15000 as
> disbursement charges by the approval of board of directors’.
> Can I file a case in the consumer court against them to
> collect the full amount from them as they have not done their services to me
> since the application has been cancelled by the Canadian Govt. with out
> processing it. They may argue in the court that it is not their fault as
> the decision is came from a Govt. authority. Can I succeed in the court?
> On the basis of agreement condition mentioned above, is it possible to collect the full amount paid to them? In the agreement they have also mentioned that the jurisdiction will be in Vancouver, Canada even if they have their head office in Mumbai.
> Please help me in this case.
It may be difficult to get back the full amount.
Because you can not really fault the Immigration Agency.
But there is no harm in trying your luck.
You can argue that no fees can be charged or retained since no services were rendered.
Binoy Gupta
I have received my Hair Transplant surgery 10 months before from a medical clinic. Before the surgery he commited to transplant 3000 grafts which he did not and also he ensured that i would get full growth of transplanted hair in 6-8 months.Although all are verbal commitment and I don’t have any written document for it.his all commitment was false. I have not got expected result. So I want to file a complaint against his medical clinic in consumer forum.But bad news is that unluckily i have lost the bill that i got from them against my payment. So what i have as proof only the bank statement as i made payment via cheque. So please advise will it be possible to file complaint in consumer forum with the help of the bank statement details where clearly mentioned that payment made to the medical clinic via cheque?
Give the medical clinic a notice in writing narrating what they said and what happened.
Ask them to refund the money within 15 days ….if there is no reply, you can file the complaint.
They will not dispute the payment. …..
Binoy Gupta
Thanks for reply. I will give him notice but please suggest if they do not reply can i file the complaint with the help of bank statement as a proof as I have lost the bill provided by them.
I have only bank statement as I made payment via cheque to submit before forum,
You need not file copy of the bank statement….simply give the date and amount.
Binoy Gupta
Hi sir,
As advised by you i gave him a notice to refund the money. He called me to his clinic and promised to give another Hair transplantation at free of cost to rectify their mistake. So, Please suggest should i go ahead and take another hair transplantation session from him or should i lodge complaint in consumer forum to get my money back.
Hey Sir, I took an mobile insurance (Covers Liquid Damage and Breakage too) from GadgetCops. Few days back I was facing problem in its touch. Particular area of the mobile’s touch screen wasn’t working properly. That time the only problem was in phone is touch which needs to be replace only (As per company’s authorized service center). But I gave my phone to Insurance company for repairing so that my mobile will be repair under insurance and I don’t need to pay anything. After few days insurance company says your mobile touch is working fine now however some part of motherboard is not working and due this prob your mobile display is not showing full brightness, which means dim light on screen. I told them the day I gave you mobile there was nothing like that. Now they are saying that this mobile is not repairable because motherboard is very expensive and they can’t replace motherboard. Now I want to file the case against this company so please advice can I do the same.
Dear Naresh
Pl. give a notice asking for reimburse of the amount paid within 15 days.
Then file a complaint in the consumer forum.
You can claim the cost, interest, damages of Rs. 10000 for mental harassment.
Or you can ask the Consumer Education and Research Society, Ahmedabad to take umatter.
You can find their contact details from the net.
Binoy Gupta
eleena100@hotmail.com
Sir/Madam
I bought a Karbonn mobile on 13th Jan 2012 and unfortunately it started to malfunction and on 27 Dec 2012 i gave the same for repair, till today i didnt receive the same when ever contacting the cservice centre they ask me to come back after 3 days and not yet delivered till today 26June2013. How much i can claim for the same and the mobile was under warranty and the worth was around Rs2000
Dear Arul
Pl. give a notice asking for refund of the amount paid within 15 days.
Then file a complaint in the consumer forum.
You can claim the cost, interest, damages of Rs. 10000 for mental harassment.
Or you can ask the Consumer Education and Research Society, Ahmedabad to take umatter.
You can find their contact details from the net.
Binoy Gupta
eleena100@hotmail.com
dear sir
i have received a call from naukri for paid registration and to get batter apportunity for job service. they told me that the registration amount is only RS. 2600 and after paying this amount my call is transfer to another person of that department and they ask more 3500+2300 for additional services and told me ”if u will not pay then i cant activate your service .that is a procedure by company .” at that time i was in tension and paid him that amount and after that my call is again transfer to another person and he was asking approx 14,109 for more services . and he told if i will not pay then i cant activate your service and that is company process so i ask him conformation by mail that ” is it final and last amount to activate service ” and he give it on mail and during telephonic discussion and i have record the the call where that person told me the detail discruption that they will provide after activation of service and told that payment is last and you have to done. so save 8400 i have to pay again 14109.
when i ask for services then they ask 16000 more by the name of company procedure .
all the payment i have done that is online . i have the payment receipt by mail , there mail discussion .
there mails comes from career@cvnaukri.com
and i have done the payment by there provided link and that is Payment Getway Link:- https://api.zaakpay.com/merchant/cvnaukri_payment.html
now that time my service is not active and i want to my money return back .
please help me what should i do /….
Shubham
Pl. give a notice asking for refund of the amount paid within 15 days.
Then file a complaint in the consumer forum.
Or you can ask the Consumer Education and Research Society, Ahmedabad to take up your matter.
You can find their contact details from the net.
Binoy Gupta
eleena100@hotmail.com
Dear Sir,
My father had purchased Colour from Berger Paints for Our home painting, the product was applied in some parts of the house, then the same products were again ordered from the same dealer for more use….surprisingly the colour (Same Brand and Code which was purchased earlier) was giving a different shade, which had made the room colour a very very bad look….My father had brought up the matter to the notice of Berger paints through e-mail and was assured that the matter will be looked up, but their were no action from berger paints. Again a few days later I had given the same complaint in the Facebook page of berger to which assurance was made that the matter will be investigated.
The area manager of Berger called my father and replied that he will send the official representatives for physical verification. A few days later two officials from Berger visited the house and after checking the colour agreed that the colours were different and admitted their mistake and assured us that new paints will be send to us verysoon. But after my father’s followup the official never picked-up the phone again.
Now after more than a month,we are yet to hear anything from Berger. After my repeated requested in Facebook page of berger, their is no response.
Request you to kindly suggest how to proceed with consumer court.
You can certainly file a consumer complaint.
You will find details of the procedure on the top of this blog.
Binoy Gupta
eleena100@hotmail.com
sir i’m a 3rd year medical student studying in BIDAR govt medical collage.
There is a juice center opposite to our govt hospital which costs 5-7rs more than MRP for all soft drinks .
As it is nearest to our hospital people go there and pay extra , most of the patients are poor and daily labourers .
when i asked about this , the owner scolded me and told me to do whatever i can.
sir what should i do now .sir pls give any suggestions. can i file a complaint in consumer forum.
I live at Delhi.
I have purchased one Samsung mobile online from Sulekha.com on 2-4-12 as per bill for Rs. 5990/- but Address is mentioned of office at Noida.
I suffered one problem in Aug-12 that its mike was not working well. I had visited to their Noida service centre but they had not entertained; informed that connection problem is appearing.
Finaly, they had taken the call on 19-9-12 at Noida with similar problem. They had rectified it and given the handset after 9-10 days later but they had given few hard scratches on its screen that had been mentioned on their job sheet. They had never taken any action on this.
After two days, this problem had come again. I had given that set at Krishna Nagar, Delhi on 27-9-12 with similar problem with a complaint of earlier centre for scratches on body as well as telephonic complaint.
I had received the handset in Oct-12 working fine but scratch on body is not yet entertained. Then I had written a mail to customer care for this as well as extention of Warrenty period for that time they had kept the handset with them from complaint period.
In Jan-13, their customer care Ms Shradha has assured verbally for extended period as well as some disturbance of like similar problem as fiund earlier.
In the m/o March-13, I had got the similar problem with lot of disturbance in conectivity. I had got to their Noida centre but they had not entertained and informed as connectivity problem. From June-13, this problem has matured and handset unable to work. After that I have gone to remote location for official work. After coming at Delhi, I have given a mail to customer care and telephonic call.
They are calling that this call will be entertained on paid basis because your hand set has come to now out of Warrenty.
Dear Sir/Madam
I took personal loan for 85K from ICICI bank in 2005. The installments of repayment was 36 months. The bank is coming back to me during late 2012 and 2013 and claim that they have not received last 3 EMIs totalling to INR 7,000. The bank mentions that all remaining 33 EMIs have been paid out but for the last 3 installments. The loan was taken when i was in Chennai. During end of 2007 i moved to New Delhi in connection with my job.
The banker claims that they have send correspondence to my then chennai local address which i am not sure of. But they have never send me any correspondence regarding this to my permanent address of communication or on my email id or my permanent residence telephone number (all these were made available during the loan application) I am not an intentional defaulter. Had it been brought to my notice timely, i would have surely paid the last 3 EMIs to the banker.
Now that the banker is trying to reach me and claiming from me INR 18,000 which includes penalty and other charges. I tried to communicate with them asking why have not they contacted me all these years? for which they do not have a clear answer.
If i ask them for a waiver on penatly they threaten me stating that they would mark the loan account as ‘settled’, hence my CIBIL score would remain low as the banker would reflect the amount waived off as outstanding amount. Also, since my salary account is with ICICI for the past 6 years, they threaten me stating that they would mark ‘lean’ on my account, thereby i cannot make any banking transcation with ICICI until they recover the entire INR 18,000 from my salary account.
Can i approach consumer court for this?
Can i file a case in coimbatore which is my permanent residence or in bangalore which is where i work.? The loan was taken when i was in Chennai.
Need your expert advise please.
Hi yazdi Sir,
Pnb bank new saving account opening form says that the id and address proof need to be attached with the form.and in the address proof document list there was ration card written. When I presented the ration card as address proof the bank refused to accept that as an address proof, replying that the ration card can not accepted because the ration card have a stamp stating that this card cannot be used as national id proof .that caused me to suffer..physically and mentally. My point is that they did not updated that information in the account opening form that is causing people and me ti suffer .I want to complaint in consumer forum.can I do it?
You are not a consumer till your account is opened.
You can file a complaint with the Banking Ombudsman.
Binoy Gupta
eleena100@hotmail.com
I was harrassed by standard charterd bank for more than a month by charging my credit card account for no reason amount involved is Rs 110000. Inspite of following up with custcare multiple times no resolution was given they keep saying its in process. Please advice can i go to court on claiming for the agony, expenses, time involved??
You can and should file a complaint in the Consumer Forum.
Where are you located?
Binoy Gupta
eleena100@hotmail.com
Sir,
I have following questions, kindly resolve them:
1. Can I file a complain on simple typed papers or do I need stamp paper for same.
2. Similarly what about an affidavit
3. Fees to be paid in form of DD only or cash is an option
4. Address/contact details for consumer forum in Delhi
Thanks & Regards,
Gaurav
You can use plain full scap ledger paper which you can purchase from any court vendor.
If you affirm the affidavit in the Consumer Forum, the registrar will do it free.
Otherwise, you can get the affirmation done before any notary public.
Normally, they want the fee in the form of DD from any nationalised bank.
I am giving a link to all the addresses in Delhi
http://delhi.gov.in/wps/wcm/connect/doit_food/Food/Home/Consumer+Affairs/Consumer+Courts+in+Delhi
Binoy Gupta
eleena100@hotmail.com
I purchased i20 in 2011… I asked the dealer to provide us with 2011 model but after registration of my car i came to know that it is 2010 model… Even they charged Rs. 10,000 extra to provide me with 2011 model…
I contacted them but they are refusing to replace the car…
Can u plz help me by providing me a draft notice to be given to the dealer and a complaint format to be given to the consumer court…
Prepare a draft notice giving all the facts and email it to me.
I will go through it.
Thanks
Binoy Gupta
eleena100@hotmail.com
Pl. ref my letter dt 28-5-2013 time 12.10p.m and your prompt reply at 12.33p.m.It is nearly a month passed after my sending the judgement of manglore consumer forum to m/s moons health &hygiene Cochin.Since the address of the company now changed i have sent the copy of judjemmentit to new address and the same is acknowledged.My e-mail is also acknowledged enclosing the judgement.The judgement sent by the consumer forum to the address furnished in the warranty card returned.Now how to file execution petition and whether i can show new addressin the E.P., and whether there is a chance the company deny the serving of notice ,now.
File a EP before the same consumer forum.
They will immediately implement the order.
Give the new address only.
This should do.
Binoy Gupta
eleena100@hotmail.com
Dear Mr. Binoy Gupta,
I had posted this request in March, 2013 and have not received any reply as of today. The problem remains unsolved with my Tata Nano and I have not received any response from Tata Motors to any of my correspondence. Every time I Email to Tata head office, the local dealer calls and not being the manufacturer are unable to resolve my problem which is related to manufacturing defects.
SOS please guide me how to address this issue.
Syed Raza
March 16, 2013 at 7:35 pm
I have purchased a TATA NANO in Hyderabad, A.P. It is now over a year since the day of purchase. From day one of purchase the car has been giving problems. The past six months and more I have been writing emails and making phone calls to the concerned TATA motors staff in Pune, Bangalore and Hyderabad but No one seems interested in responding to my complaints, even after informing them that I will publish my Email correspondence in the News papers and submit the same to the consumer Forum. The only response I get is from the dealer’s workshop in Hyderabad making excuses on behalf of the TATA motors staff.
I have complete Email correspondence proof of over six months which I want to submit to the Consumer Forum.
Please advise me How I should go around filing the same and Please help me with the address of the Consumer Forum in Hyderabad, A.P. so that I can approach them personally.
I thank you in anticipation.
File a Complaint in the Consumer Forum.
I am attaching a web site giving addresses of the Forums in Andhra.
http://www.consumergrievance.com/icrpc.org.AP.htm.
You can telephone and re confirm the address.
Thanks
Binoy Gupta
Dear Mr. BInoy Gupta,
Thank you very much for your prompt and encouraging reply. Sir may I write up a draft and send the same to you for you expert advise before I submit the same to the Consumer Forum? I am based in Hyderabad A.P.
Prepare a draft on the lines given above giving all the facts and email it to me.
I will go through it.
Binoy Gupta
eleena100@hotmail.com
Dear Mr. Binoy Gupta,
As advised by you I am enclosing a Draft of my consumer complaint for your kind review and advise, so that I may amend the same for submission on your expert advise. I thank you for your advise and guidance, which is highly appreciated.
I,………….. The, COMPLAINANT ABOVE NAMED DO HEREBY SOLEMNLY AFFIRM AND STATE THAT I HAVE FILED THE COMPLAINT HEREIN AND REPEAT, REITERATE, REAFFIRM AND CONFIRM EACH AND EVERY STATEMENT MADE THEREIN AS TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF.
I am writing this complaint after patiently writing and reminding the concerned Officers at Tata Nano for a responsible response to my complaints. Unfortunately no one in the company has taken my complaint seriously nor even read through my several Emails. (All copies of correspondence enclosed as proof). It only proves that the company is only interested in falsely advertising their product and selling and there is no after sales response from TATA MOTORS. They do not have one single responsible manager who is willing to reply to my complaints till this date of my writing this complaint.
My Tata Nano does not give me the Mileage of 25KM or any where nears it as advertised. This has been proven by SEVERAL of their own computer checks conducted on my car at their dealers work shop. (Computer printouts enclosed of last 10 driving cycles).
I have been facing problems with my Nano from just a couple of days of purchasing the car. Problems started from day 3 of purchase when the interior plastic window trims on both side of the front V shaped glass fell off and needed a WEEK to fix as the yellow buttons on which it is attached were not available in stock and the ones to which they were attached where broken from day one – Manufacturing defect.
Unfortunately, my Nano stalled on a dark street on road no: 3 Banjara Hills, Hyderabad, at 1.30 am. The car had done only 600KM. Calling the emergency 24/7 telephone number and Malik Motors garage, Two Mechanics drove in an hour later and gave me and my family a ride to my house as there was no Taxi nor Auto in a miles radius in the pitch dark street.
My Nano was taken to the Malik Motors garage.
FIVE days passed with no response from Malik Motors garage. I was forced to call Mr. Sunil Chitti – Mobile No: 9030001501 of Tata Nano regional office, Begumpet, Hyderabad to lodge a telephonic complaint. Action was taken and the next day a Mechanic from Malik Motors brought my car back to my residence. The 1000KM service was done at 600KM. When I inquired as to what the problem was with the car that it was kept in the garage for 5 days. I was mildly informed that it was a battery problem. FOR A MINOR BATTERY PROBLEM AT 600KM THE CAR REMAINED IN THE WORKSHOP FOR FIVE DAYS TO RECTIFY THE SAME. (The Malik Motor workshop staff thought me to be stupid enough to accept this silly excuse) A couple of days later I drove down to the Malik Motors garage and lodged a personal complaint with Mr. Narendra, GM Malik Motors Workshop, who was already aware of the problem through Mr. Sunil Chitti (Manager Tata Motors Begumpet, Hyderabad) based on my complaint with him.
My Nano has after this incidence been several times to the Malik Motors garage with complaints on the petrol consumption and the electronic petrol gauge not showing correctly where by I am forced to carry a Plastic container in the car as I ran out of fuel on crowded streets due to the faulty meter. The petrol tank under the front passenger seat was opened several times to rectify the defect but with no success.
My Nano went in for a second service after purchase at 4565KM on 30/8/2012 as there was NO PICK UP POWER IN THE ENGINE. The following list was provided to the Workshop for detail check up at this service:
• Check and change if necessary Petrol Tank and Float as Petrol meter faulty from day of purchase of car.
• Brake, both hand and foot setting.
• Check clutch as problem driving up hill and sound coming from clutch pedal.
• Fan belts need to check as sound coming from the belts in Idling and driving.
• Sound coming from steering column
• Engine making too much sound an sounds like an Auto Rickshaw
• A/c filter cleaning
• Check front electrical windows as sound coming when razing and lowering.
• Check Fluids – Radiator, Brake and Engine Oil.
• Check undercarriage for Petrol or oil leakage.
• Wheel Alignment and balancing. Inflate tires.
• Check Wiper blades etc. as it was rainy season.
• Install Side View mirrors on both sides of the car as my car came with only one on the right side.
Three days later on 1/9/2012 I picked up my car and was surprised to be informed that the clutch was replaced and I need to pay for the same. I had to visit Mr. Narendra, GM Malik Motors to inform him that I paid for full service and spares coverage warranty for my Nano and the charges were kindly waived. The car I was told was thoroughly checked and every thing were set right.
My complaint of low mileage and petrol consumption was met with an excuse that the petrol stations do not fill the tanks properly. A mechanic of Malik Motors accompanied me to the nearest Petrol station and after PHYSICALLY ROCKING THE CAR FROM SIDE TO SIDE FOR MORE THAN 10 MINUTES AND TO THE AMUSEMENT OF THE STAFF AND OTHERS AT THE PETROL STATION, MANAGED TO GET 17.26 LITERS OF PETROL IN THE CAR. (TATA MOTORS HAVE YET TO CONFIRM THE PETROL TANK CAPACITY OF A NANO).
After driving around for another month – there was no progress in the mileage and petrol consumption which remained at 10KM.
I tried to lodge a complaint to the owners of Malik Motors and their secretary diverted me to Mr. P.V. Krishna Prasad, C.E.O of Malik Cars. I took an appointment and personally met Mr. Krishna Prasad at Malik Motors show room on Banjara Hills, Hyderabad and related to him my problem. I was convinced by him that in a couple of days, he will request a mechanic from Tata Motors head office to check my car. This never happened and even after waiting for over three weeks and reminding him a couple of times.
A couple of weeks and reminders and finally posting my complaint on TATA motors internet site, I was called by Malik Motors workshop to bring in my car. I met Mr. Narendra, GM at the workshop on 16/10/2012 and was finally introduced to a Mechanic and I was informed that he is a specialist trained by Tata motors to handle such complaints.
A few nuts and bolts were tightened on the petrol taken under the front passenger seat at the workshop and with the Mechanic on the Drivers seat we again landed on the Petrol station near to the workshop. As noted by the Mechanic, my car already had 11 liters of petrol in the tank (receipts available as proof and photocopy given to Mr. Narendra). The exercise began once again of rocking the car from side to side for about 10 minutes to get the petrol tank to fill up, much to the amusement of the petrol station staff and the impatient line of cars patiently waiting to fill up. (A PERFECT ADVERTISEMENT FOR A NANO – SHAKE THE CAR VIGOROUSLY TO FILL PETROL TANK AND ACHIEVE 25 KMS). We managed to get this time 10.17 liters added to the already 11 liters in the petrol Tank (21.17liters). (DOES A NANO HAVE A PETROL TANK CAPACITY OF 21.17 LITERS????? ONLY TATA MOTORS CAN CONFIRM AND NO ONE THERE SEEMS INTERESTED IN ADDRESSING THIS ISSUE)
Still the Petrol meter was only showing ¾ full. We drove back to the workshop around the corner and again some nuts and bolts on the petrol tank were tightened claiming leakage which was physically not visible any where. We drove back to the Petrol station once again and again repeating the exercise of rocking the car managed to get 1.37 liters of petrol up to the neck of Tank inlet. The Mechanic was very happy and He drove my car with me on the passenger seat for a test drive around town. On return again we again stopped at the same petrol station from where we had filled earlier and repeating the shaking and rocking exercise we managed to get another 0.56 liters in the petrol tank. According to the Mechanic this exercise proved that we got a mileage of 15KM. I was asked to sign a paper that I was satisfied with the test which I refused and instead I wrote on the paper that Malik Motors should get for me in writing from TATA Motors that the NANO petrol tank has a capacity of – 11 + 10.17 + 1.37 + 0.56 = 23 liters. (Petrol receipts are available to prove this claim).
I Informed Mr. Narendra that I will drive the car personally for some more time and will return for a computer recheck.
I drove my Nano for a couple of months and returned to Malik Motors workshop on 13/12/2012 for a computer check on my last 10 driving cycles. I am enclosing a copy of the computer report for your kind information and best judgment. The average petrol consumption continues to remain 10 KM. My NANO has never made it to the advertised 25KM nor does any where near it.
On 13/02/2013 my Nano again broke down on the road and refused to start (KM reading 6882). Nano emergency road side assistance was called and Malik cars technician came after 3 hours. The car had to be pushed to a safe parking area causing great inconvenience to my family and self and other commuters on the road.
The technicians checked the car and reported that the fuel pump was not working and needs to be replaced. (This was the third incidence when the fuel pump in my Nano was replaced.) The Mechanics took my car to their work shop and returned the same the second day.
After exerting pressure on the Dealer Malik cars and Tata Motors through Emails, I was called by Mr. Narander GM of Malik cars work shop to bring my car to the garage as One Mr. Prasanna from customer care Tata Motors would like to check my car.
I took my Nano to Malik garage on 17/04/2013, THE MILAGE ON THE METER READING: 7000 + km ONLY. Mr. Prasanna after listening to my complaints sat in my car with two mechanics who drove the vehicle on a test drive. Problems were observed and discussed in Telugu which I as a non speaker of the language could not understand.
On reaching the garage I once again pointed out the problems I have been facing with my Nano and I was asked to leave the car in the garage for checkup. I was given a service car to use until my car was checked up and repaired.
On 26/04/2013, TEN days later, I received a call from the workshop that the car was ready and can be collected. When I went to the workshop Mr. Prasanna from Tata who was supposed to be there was not available and his Assistant Mr. Chetan Garg told me to go with the Mechanics for a test drive which I did.
I was informed a complete clutch assembly, cable, bushes etc., were replaced (NOTE: THIS IS THE SECOND TIME THE CLUTCH HAS BEEN REPLACED) on my car, the RACK AND PINION ASSEMBLY on the steering was replaced and the AC CONDENSOR CORE COMPLETE was replaced.
It may be noted that a problem with the Rack and Pinion on the steering assembly is a very serious defect and can cause a major accident. At 7000 KM this can only be a manufacturing defect which was casually attended at the workshop. In fact it is very seldom that the rack and pinion gives any problem and as such these parts are not readily available with workshops. This same thing happened at Malik cars workshop. The rack and pinion was not available and had to be ordered from PUNE.
Apart from the petrol consumption which it seems cannot be resolved; the following complaints still remain in the car:
• Engine still sounds like an Auto rickshaw
• On washing car, water seeps inside the doors and remains inside until the doors are opened and the water allowed draining through the small hole at the bottom of the doors.
• The petrol meter is defective from day one and never shows the correct quantity available in the tank.
• Battery Acid is leaking.
Let me inform you that even after having to face such major problems with my NANO, I have still recommended the Tata Nano to several of my friends and family members who have bought the car and are satisfied customers. This just proves that the NANO is a good car. IT IS JUST UNFORTUNATE THAT THE UNIT I GOT TURNED OUT TO HAVE SOME MANUFACTURING DEFECTS WHICH COULD NOT BE RECTIFIED.
I SINCERELY REQUEST THAT MY CAR IS REPLACED IMMEDIATELY AS I HAVE PERSONALLY GIVEN MY NANO OVER A YEAR (17 months) TO BE RECTIFIED OF ITS DEFECTS AND MISERABLY FAILED. YOU HAVE TO ACCEPT THAT I HAVE PERSONALLY GIVEN MY CAR AND MALIK MOTORS A FAIR CHANCE BEFORE FILING IN THIS WRITTEN COMPLAINT FOR IMMEDIATE REPLACEMENT OF MY DEFECTIVE CAR. IN 17 MONTHS MY CAR HAS DONE ONLY 9000 + KILO METERS AS IT HAS BEEN VERY SPARINGLY USED PERSONALLY BY ME.
AS COMPENSATION TO THE NEGLIGENCE AND INDEFFERENCE SHOWN BY TATA MOTORS STAFF, I REQUEST DAMAGES TO THE TUNE OF IRS. 350,000/- TO COVER THE LOSS ON PETROL, HARDSHIPS, INTEREST ON LOAN BEING PAID AND COSTS INVOLVED.
I would like to add here that I do not have any PERSONAL complaints against the General manager, and Mechanics of Malik Motors workshop. When ever I visited them with a problem, I was always welcomed with a smile, patient hearing of my complaints and their best efforts trying to solve my problems to the best of their ability. I would like to thank Mr. Narendra GM Malik Workshop for doing his best to keep consumers and clients happy contrary to the support he receives from TATA Motors.
While thanking you for your patience in reading through my petition, I request an immediate response and favorable solution to my long and patient suffering and the amount of money I have lost in petrol even after buying the most publicized high mileage car NANO from TATA.
Your draft is not ok.
Pl remind me in a day or two. I will send you an actual complaint.
You can then reword your complaint.
Binoy Gupta
eleena100@hotmail.com
Dear Mr. Binoy Gupta,
Hope and pray this finds you in the best of Health. I am sorry to bother you in your busy schedule. I am writing as per your email request to remind you with regards to my pending consumer complaint draft with you for my Tata Nano car.
My sincere apologies for disturbing your peace.
Best regards,
Syed Raza
On Tue, Jul 23, 2013 at 8:14 PM, Consumer Resources wrote:
> ** > eleena100 commented: “Your draft is not ok. Pl remind me in a day or > two. I will send you an actual complaint. You can then reword your > complaint. Binoy Gupta eleena100@hotmail.com” >
Dear,
Sir/Madam,
I have paid 12000rs fees 1500 Exam fees to Bright carrier shiksha samiti jhajhar Haryana through B.C.M POLYTECHNIC Jhajhar for admission in KSOU in B-TECH But they have not done my admission yet and now i want to refund my fees but they refuses to give my money they tell that they have no record for that. But i have the original slip. Can i file a case against them.
Yes you can file a complaint against them.
Your original slip is sufficient.
Binoy Gupta
eleena100@hotmail.com
sir i got bread from bakery,after eating i came to know that bread smells kerosene and after eating that i got severe stomach pain and irritation in throat night fully i did not sleep and got hyper tension and head ache shall i file compliant on them and can get compensation from them ,sir
sir i need a guidance of do me a favour and reply me
Dear Jeevitha
I would not advise you to file a case in the Consumer Forum.
Firstly, you will have to produce evidence that the bread caused the problems.
Have you kept samples of the bread and sent them to some testing lab?
Secondly, the amount of compensation is too small….unless you can establish damages suffered………
Still if you feel that you should fight for your rights, file a Complaint in the Consumer Forum.
Binoy Gupta
eleena100@hotmail.com
Hi Sir,
I booked a ticket in http://WWW.TNSTC.IN. Yesterday I was trying to cancel the ticket but I could not able to do that because of some error saying server busy.While I called to the customer support they told that you can allowed One hour before the scheduled departure of bus.I tried to cancel the ticket from 6 PM and the departure of bus is 10:45 PM.So I have sent an E-mail to customer support at 9:30 PM saying the above reason to them.Can I complaint against them in Consumer court.
Thanks,
Vijay
Dear concern,
I took admission in IIPM college in may 2010 for mba programme which was a 2 years course.Even after taking the whole fees in 3 months(sum of rs 4lacs) the institute didnt take the final two semester exam(3rd and 4th) till june of 2012,by the time we should have got the degree in our hands.they have declared the result in july 2013(after one year of exam) and it shows that i have failed in two subjects. Now i feel dejected and cheated as i have got no place to go to. i dont know when they will take the exams again and when i will get my two subjects cleared.I am feeling continuous harassment as no company is willing to take me in without my degree. do i have any place to go??please help
Yes you can file a complaint in the Consumer Forum in Chennai.
Binoy Gupta
eleena100@hotmail.com
Yes you can file a complaint in the Consumer Forum in Mumbai and claim
damages for deficiency in services and compensation for the loss of one year earnings.
Binoy Gupta
eleena100@hotmail.com
Am quite impressed with the postings and replies.
My case – I had taken a membership with Sterling Holidays – RED category (at a higher EMI). We could avail of holidays only after payment of 5 installments. Membership rules state that cancellation should be within 7 days to get back entire refund!! Also, in spite of preferred category, at the time of booking we were informed that firstly there is no preferred category and secondly bookings have to be done 3-4 months in advance!! Hence applied for cancellation. Ten people tried to convince us to continue but we realised that it would not work. However, they have refused any refund. Sent them a notice through ICRPC but nothing happened. Those guys are not at all effective, waste of time.
Now need to file my own case in Consumer Court. Could you help me with District Forum addresses please? I stay at Mahim and Sterling Holidays office is at Andheri and Chennai.
Thanks in advance
maya
You can file a Consumer Complaint in Bandra (East).
The Consumer Forum is next to Chetna College.
Binoy Gupta
eleena100@hotmail.com
Thank you.
Dear Sir,
I bought a built-in Hafele HOB from a dealer on 12th June 2013 (Product Name: MINA Built in Hob 538.09.521) for 15000/-. But dealer gave a product that resembles / replicate the product that I have mentioned above and mentioned product item as “MINA Built in Hob 538.09.521” in Bill. But I am facing the serious performance issue with this product. So I have made the number of visits to dealer asking him to correct the product or provide the product mentioned in bill. But dealer denied stating “MINA Built in Hob 538.09.521” costs Rs 45000/- and the product he sold me is “MINA Built in Hob 536.09.521” the amount is right collected for this product ( mentioned its a clerical error while billing). So I offered him to pay the balance amount of 30000/- to provide me the correct product or product mentioned in the invoice. he denied stating goods sold can’t be taken back.
I have written him a mail to replace or correct the product but not yielded any results.
Could you advice me if I can challenge the dealer in consumer court.
Thanks
Swaroop K
9008007972
If you are having problem with the purchased product, you can force him to change it or rectify the problems.
You can approach the Consumer Forum for this.
Binoy Gupta
eleena100@hotmail.com
Hello, This is regarding broadband connection with Tikona, I had this connection for while, now I do not require it any more, I raised a request for disconnection/cancellation of the connection, it has been disconnected but I still face the following problem: They get the money in advance (Advance billing), though I clearly gave the disconnection request with enough time for them to perform the closure procedure, even I got a confirmation over phone that I will not be getting any bill for the next billing cycle, They have billed for the next period as well, for which I have never used the service, and they are also asking me to pay for the entire month for which I had already paid in advance! i.e. for May 2013 and June 2013, May 13th I gave the disconnection request! I have given explanation many times regarding this, but they keep calling me and sending me email for the overdue! But from my end nothing has to be paid! I received an email in which they have mentioned about collection agents/Legal action and etc… Please advise me what should I do?
You can file a complaint in the consumer forum.
Thanks
Binoy Gupta
eleena100@hotmail.com
sir iam vishal i bought phone micromax bolt A27 and after 3 months i submitted it to service center becoz its touch was not working on 23/5/2013 nd i got it back on 01/7/2013 nd after its touch again stop working and on 02/7/2013 but now on 07/7/2013 they give replaced but old phone ninja A27 which is also craked almost at bottom corner when i told it to the seviceman of service centre they said we will correct but now when i go they say “we dont have time you will have to come on another but now i dont want to take this product i just want my money back or a new same model handset so what can i do
You can file co;mplaint in the Consumer Forum.
You will get what you want.
Binoy Gupta
eleena100@hotmail.com
can i file a consumer complaint against a multi car dealer who has promised me delivery of honda amaze by 18th July on mail & now they are saying 23rd July… Also they are not attending my calls …. the case is they called me & promised delivery within a week & I have given them a cheque of Rs. 5 lacs but then they wrote mail that they will deliver on 18th july.
Please suggest
You can certainly file a complaint in the Consumer Forum.
Binoy Gupta
sir i have submitted the handset of micromax in service centre and they told me that it will take approx 30 days to repiar the handset i have approached everyone but no one gave me the mail id of nodal officer . even the tollfree number which is mentioned in the site is not working which is provided by micromax , as this is cheating with consumer as per the law its 420 act , or please provide me the process how to lodge a consumer case against micromax . i would be very thankful to you if you do so ,
Consumer forum is a civil forum.
It can award you compensation and damages, but no relief under the IPC.
Binoy Gupta
eleena100@hotmail.com
I have shifted my household goods on 09-07-13 from MP to Calicut and the company stated that they will deliver it on 16-07-13 but till date it is not delivered and they told that they will deliver it on 22nd July. I have already made the total payment.
How can I sue the company in the consumer court???
You can certainly file a complaint….but you will to submit details of the inconvenience and damage you have suffered….otherwise, you will get only token damages.
Binoy Gupta
Sir, I had invested my 2 lakhs rupees in a company on July,2012 and they had promised us to give 5% interest per month. Company is a member of MCX, ICX and NCDEX and also registered in MCA. But till now they have given only one month’s payout in August,2012 and after that they are neither giving interest nor returning my principal amount till now. I have applyed for the withdrawal of my principal amount of 2lakhs but they are not returning my money. Due to this I have got harressed economically, mentally and physically. My father had got heart attack and doctor has suggested for bypass surgery, but due to money shortage I am unable to do so and my whole family is so much frustrated about this money. Sir please suggest me can I file a complaint in consumer forum regarding this cheating done with me by this company and to recover my money with interest…?
Thanks,
AMIT SAHU
8382069012
mamta.amit29@gmail.com
good evening sir, i had deposited my house electricity bill regularly on time. recently i had deposited on 18 of this month and on the same day in noon a new electric bill of around Rs.21000 was send at my home. and it is mentioned in the bill that we are using overloaded / stealing. bill is of full year and billing is of my mother’s name. officials are not helping even not listening to us. please help me what can i do ? cont. 09685740841
Dear Laxmi
This is a serious issue
You should file a complaint in the Consumer Forum.
Was the seal broken or tampered ?
Have they taken your meter for testing?
Binoy Gupta
eleena100@hotmail.com
Hi
I purchased an Hitachi AC in 2011. I have been facing the problem with the AC right from day 1. First there was a problem of indicator lights not working and then deflectors were not working. subsequently deflectors were changed thrice within 6 months of purchase. After about 2 years (Jun 13), the motor of the AC required replacement (which was paid by me). Within a month, the motor has again gone bad. Now Hitachi engineer says that motor and PCB requires replacement. Alongwith this, the remote has also stopped working within 2 years of purchase (for which I again need to pay). To me, this seem like a manufacturing/quality problem. Can I approach Consumer Court and claim for a replacement as there seem to be clearly a quality issue with the machine. Thanks.
Hi Sir,
I contacted the COX and KING for transferring the amount in euros in my Deutsche bank account. The COX and KING gave me a transfer reciept and claim to transfer the 8558 Euros but only 8533 Euros reached in my account. I am constantly following up with them but they are dealying with the excuse that they are checking at their end.
I have a amount transfer details receipt and follow up chain mail. Please let me know if I can file a complaint on this issue and it can be taken in consumer court.
Thanks,
Mohammad Azeem
Dear Manish
You can and should file a consumer complaint.;
You will get back the price, or replacement, plus some damages.
Binoy Gupta
eleena100@hotmail.com
You can certainly file a consumer complaint.
Binoy Gupta
eleena100@hotmail.com
I am student of MCA at PTU Distance Education Programme at Learning Centre GTE Computer Education Sector 22 C Chandigarh.My result wrongly declered as absent. Inspite of my repeated wrriten request my result was not corrected.Should i go to consumer court.
How to prepare my request letter to the consumer court.
Yes you should go to the Consumer Forum
Binoy Gupta
eleena100@hotmail.com
Hello Sir,
I am a resident of Faridabad,Haryana. The Electricity is supplied by D.H.B.V.N
We had got the Electricity meter replaced almost 1 year back, as the Electricity Board(DHBVN) advised it is end customers responsibility to pay for the replacement. (Meter was although still provided by them)
Post that, today when the Electricity board person came for meter reading, he found meter is faulty again.
This has made us really frustrated. It’s been hardly 1 year and we have to get teh meter replaced again.
Is there any advantage of going to the Consumer Court against the Electricity board for this issue , based on your experience ?
If Yes, what all documents should i have
Appreciate your valuable suggestion.
Brgds, Sachin.
Yes you should go to the Consumer Forum
Binoy Gupta
eleena100@hotmail.com
Sir,
I had purchased a house in Jaipur on July 3rd 2013 and there were some work were pending in house. I purchased and asked them to finish work after purchasing it. I have purchased house but now builder is not completing remaining work and daily giving excuses. Also the quality of accessories he used in house is of very low quality. Even we can see fracture on wall of house. Roof of house is even not flat, Rain water collects in roof after raining. No washbasin in bathroom.
We call him regularly but he is not completing remaining work of home. Because of this, We are getting disturbance in Job and business.
Please suggest what we should do and How we should do it?
Thanks in Advance.
Achal Soni
I had an agreement with a builder to build my house located in Tamil nadu. the agreement signed on May 27 2012 and he agreed to complete construction within 4 to 6 months. he did not. I made payment for more than agreed upon as he gave a few extra item cost while construction is going on…he abandoned my building by withdrawing the security after a month when i paid last payment. after 30 days of his withdrawal put a temporary door . I asked explanation and status report twice but he did not reply. after receiving the second letter he send me a legal notice as if I agreed to give more money and now evade to do so. I did not singed anything otherthan our agreement and did not give any approval to anythin neither he informed me in writing on extra works otherthan agreed upon.
in the legal notice he agreed that he received the amount I have paid. I send himn a reply asking repayment for the remaining work …he did not reply and gave him 15 days time. after that time is over I valued the building with a certified engineer and he gave a report that I made excess payment of 7 lakhs and I need 10lakhs to complete the work.
I would like to know, in such circumstance, can I continue my construction and recover the entire loss through a consumer court
or
can I file a case in consumer court and wait for commission by the court that will take 2 or more months…I need to do somework to safguard my building so contnue the work is essential and I pay around 15000rs as EMI for my housing loan and still live in a rented building with 2 kids
what can I do…pls give me suggestion…
Jeyaselvin
Hi Jeyaselvin,
Hope you resolved the issue.
I am also facing the same issue.
Would like to know if you approached consumer forum and would like to know your experience and how you resolved the issue.
regards
Jagan
i have purchased samsung 29 inch tv in 2009 , i have filed to customer care in april 2013 now after 3 months they are saying we do not have parts available so it will not repair please suggest me proper procedure and the fees of consumer court.
Dear Hemant
Since 4 years are over, I presume the warranty period is also over.
Now you don;t have any case for the consumer forum.
Hello Sir,
I want to file a complaint against Amity Institute of competitive examinations.
I deposited a sum of Rs.17000 to the above institute because they told me that they will give me admission to their institute. i waited for a month a week for their reply but they did not responded at the end i got myself enrolled in some other institute and when i asked for the refund they refused. so please guide can i fill the complaint.
Hi
My name is Vishal Khandelwal
And my reliance data card number is 8443853111.
I don’t know what is happening with me. I have called up the customer care and informed that my data card connection was lost in d 1st month only,
I have called up the customer care number today I.e 180030005555 and they said that they don’t have my details in their system. For them I do not exist.
But I have got orders from civil court and now a lady called up and said that I have got a courier from delhi RCIL which she will deliver at my home. I checked out on internet that a lot of customers have filed complaints about a lady confirming address to send courier which came from RCIL.
I called up customer care in the very first billing month that I have lost it and they said someone from escalation will call up and they have deactivated the connection but they did not. they again send me a mail for next month making the total to rs.2888. I have also come across article on internet where consumers have complaint about reliance’s false bills and hard calling which they do and foul languages they use.
I m sending a copy of this to consumer court forum as well.
Please give a resolution.
Sir, I have upgraded my icici bank debit card on 13th july 2013, bank send my card thru courier on 20th july, but they returned to bank saying unable to locate my address, again bank people sent me the same document putting with the courier cover in new cover through EMS speed post on 1st july 2013. Postman came to my apartment and called the watchman and delivered it to him and took his sign.
From the time of postman coming and stoping and give to watchman all this episode is being watched live by my sister from 3rd floor balcony.
watchman came and kept to the document to my door locking and knocked the door, when i opened the door, watchman showed me the document and left off. after seeing the doc it is seal broken. I immediately complained to postmaster in my concerned post office on postman and chief post master in GPO and copy to Kapil sibal sir, two other state ministers and secretary of india posts thru mail.
To my complaint to postmaster in post office, she replied me that
(with ref to your compalint EMS Speed post article can be delivered to watchman if consignee is absent, and postman acted according to watchman and delivered to watchman.)
I was very much present in my home as well my family when postman came to deliver my EMS article, This shows the negligence and deficiency of the postman. In this regard i lost my valuable time and money.
I do online business for global advertising companies since 2000 and Ex-Manager ABN AMRO Bank. Sir, i was eagerly waiting for my card to do one online transaction to buy 100 threads thru paypal.com attached my icici bank debit card, for which i earn $100 per day in
http://coingeneration.com website. I joined this company in may 2013 and received the payment of $20 on 27th june 2013.. this co. is creating a super power computer for which need the contribution of all cpu usage thread, for which they pay $1 for each thread.
Sir, I got only option to buy this and do my online transaction is icicibank debit card only.
Due to disclosed of my debit card and bank account details, i have apply a new debit card for which i got my time wasted. of 30 days including giving complaint on watchman in police station and on postman in concerned offices.
Sir, I want to can i file a case on postal department for negligence and deficiency of the postman and will full and wantedly intention of delivering my artical to watchman ?
Because he only opened my document and again pasted it.. I have strong proof and evidence of that i did not teared that document. in this way,, i have a good habbit of opening the documents by cutting with scissor neatly,, i got preserved so may covers since 2007 got from various companies. i can show that as proof.
Watchman will not done this mistake because he is illiterate and don’t even have knowledge of the debit card.
Eagerly waiting for your help and reply sir.
Thanking you
John
Yes you can file a complaint againt the Postal Department.
I dont think the Postal people can hand over these documents to the Watchman.
I really need Help i am very thank ful if i got and help from this website
here is my problem
I took admission in one of the private insitute in Mumbai during addmission they have done false promises i have enrolled for 2 couses and they forcefully enroll me and give me quote including 3 courses i agree on that part and said i will not going to do first cource because i have already done it now during second course i came to know that teaching feculty is not so good and i want to refund my money for last cource which i didnt done from there now when i am asking for refund for last cource they are sying that they will not refund my mony as they said they have no refund policy and they said u have signed non refund agreement when u took admission what shoud i do in that case and how much time this process takes because my exam are approching can i got my money refund how much chances i have ?
I issued a cancelled cheque of axis bank to a person on 25/07/13 for application of bank loan. He claimed to be an agent of Kotak bank and even showed me his id when he came to my place to collect documents. With same cheque he has withdrawn 35000 on 03/0813 from my salary a/c. Please help
Dear Somik
If the cheque was cancelled, it could not have been used.
Then the Kotak Bank is liable.
Check up with them first.
Go and ask to see the cheque – whether the cancellation is there, or the fraudster used some sort of vanishing ink.
My wife had ordered a product from Fashion and You on 31.05.13′. For which she had received a reply stating the delivery details. But after a weeks time ; when we tried contacting Fashion & you; they told us that the product has been already delivered to us. When we asked them to produce the POD receipt copy of the courier; they say its going to provide me the details & are not mentioning any timeframe for the same. I have spoken to their customer care on more than 10 occasions. The Courier partners were Beacon Couriers. I am not aware of their existing in our state too. How am I supposed to get the matter resolved.
Please guide.
Thanks & regards;
Atul Harmalkar
You can not file a case against the courier complany for the simple reason the seller has used their services.
But you can certainly file a consumer complaint againt the seller.
If is for them to ensure delivery.
Where are you located.
We are located in Goa.
You should file a complaint in your wife’s name, if she is the purchaser,
in the Consumer Forum in Goa.
Dear sir,
When you say that from 25 Lakhs to 1 Crore rupees settlement, it should go to State court. Does that mean that total value of the service/product should be between to 25-100 Lakhs or only the claim amount should be between 25-100 Lakhs. For example I have a under-construction property of 60 Lakhs, but the claim due to builder’s fault I am expecting around 1 Lakh, which forum should I file the case?
Also is email sent to the builder is enough for sending notice? Or should I send a registered post? Please advise.
Thanks,
Megha
Dear Megha
The jurisdiction is decided by the claim amount.
If you are claiming only Rs. 1 lakh, you have to file the case before
the District Consumer Forum.
Dear Megha
Even though emails are accepted, to avoid any complications in future, Issue notice by Regd. Post with A/D
Binoy Gupta
Dear Sir,
I have submitted my complaint against HCL Service center to the consumer court as it’s been 2 months my tablet is with them and they don’t have the parts with them to get it repair, after giving me in written that i will receive my tablet on 13th july they are unable to repair it, i have done many calls to the service center but just waste more money. On my hearing date Judge told me to make HCL a party, i made HCL service center a party, please guide me what would i do in this case now, i got the hearing date of 30 september 2013 now.
Dear Deepak
In Maharashtra, and several other states, the complaint has to be filed in a proper format.
Has the Consumer Forum numbered your Complaint?
If it has, there is no need to worry.
The Forum will issue notice to HCL, and hopefully your grieance will be redressed.
Binoy Gupta
Thank you Sir,
Yes consumer forum filed the case and i have the case number with me, i was just confused over making HCL a party, don’t i have to submit a notarised request or a letter to make HCL a party?
Details of my case.
To
The President
CDRF-III
Janakpuri
New Delhi – 58
Sub :- COMPLAINT AGAINST HCL Service Centre ‘TOUCH’, JANAKPURI.
Sir
This is regarding my HCL Tablet (Y2), No. 512EDR010775. I had purchased my tablet on 29th July 2012 and on 8th June 2013 , i had submitted my tablet to the HCL service centre ‘TOUCH’ shop no. 5/126 & 5/127 Janakplace, Distt. centre Janakpuri, Delhi because of its booting problem.
Sir, this is to bring to your kind knowledge that, this booting problem of my tablet has been arisen by HCL service centre, itself only. In January 2013, my tablet screen has been broken and we had submitted my tablet to the service centre ‘TOUCH’ Nehru Place on 12-03-2013. They took 2 months to repair it, as per them parts were not available. Our experience remain so bad that after so many attempts and calls to the customer care, they had given our tablet back on 10 May 2013. After receiving tablet back, it start hanging on ‘ME’ logo i.e the booting problem. Then i submitted my tablet again for repairing which was already on the warranty period to HCL service centre ‘TOUCH’ shop no. 5/126 & 5/127 Janakplace, Distt. centre Janakpuri.
But this time its more then worst. First of all they hadn’t written any ‘Expected Delivery Date’ and asked us to come after a week. I asked them to provide me contact number so that i could confirm if my tablet is ready to receive before coming. They undoubtly gave me a number 011- 25615338 and manager, Mr. Umesh no. 8826729888. But they did not picked my phone call even once. Then i myself visited many a times but they said its under process. On 9th July 2013 Mr. Umesh had given me in written that they will give me my tablet back on 13th July 2013 and close the request. But after visiting on the date mentioned they said its parts are not available.
Sir, HCL customer care call charges cost us Rs. 2 per call. They keep me on hold long time which cost approximately Rs. 30 to 40 per call and every time i contact they even not bother to give me proper reply. After this when i try to contact them on email, they also not giving me positive response.
Sir, my tablet’s warranty has already been expired on 28th July 2013 and its on extended warranty for 2 months now and still my tablet is with the service centre. Its been more than 3 and half month that HCL keep my tablet with them ( 2 months before and more then 1 and a half month now). They had totally done a physically, mentally and financially harassment to me. I also don’t know whether my tablet works well after receiving back as its parts are not available as per service center.
Sir, i request you to take a strict action against the service centre and make a refund of my tablet.
Please look into the matter which became a very pathetic part of my life. I am a middle class citizen of India and even Rs. 1 cost valuable to me. After saving a part of my salary i had purchased the tablet and now this tablet cost me more then its original cost because of HCL services.
Kindly do the favour, i will be highly obliged.
Deepak
I do not know whether you have filed the complaint in any format.
You have to file it in a prescribed format in Maharashtra and other places.
You will have to make the Company …Opposite Party No. 1 and the service centre the Opposite Party No. 2.
You can send me the draft complaint on my email.
Binoy Gupta
eleena100@hotmail.com
Hello Sir,
I want to file a complaint against Amity Institute of competitive examinations.
I deposited a sum of Rs.17000 to the above institute because they told me that they will give me admission to their institute. i waited for a month and week for their reply but they did not responded at the end i got myself enrolled in some other institute and when i asked for the refund they refused. so please guide can i fill the complaint.
Mayank
You should file a complaint in the Consumer Forum
Binoy Gupta
eleena100@hotmail.com
respected sir /madam ,
i had purchased a micromax canvas A116 mobile phone on date “15/06/2013″
I started facing problems on this phone since date “23/06/2013″
the next day i visited a service center in bhandup (mumbai ) and they told me it will be repaired in 15 to 20 days .
but since then, i have visited more than 10 times , but haven’t got my phone repaired .
They say that the company (micromax) has stopped sending them the parts of the phone ,and they are saying that the phone will be repaired in the next month .ie september ..
please give me some ideas friends that what should be my next step ?
Is it possible to complain in police against the service center ?
please suggest me some ideas soon ..
thank you
There is no criminal liablility.
You should file a complaint in the Consumer Forum.
Binoy Gupta
eleena100@hotmail.com
Hello sir,
I had purchased an Intel X900 worth Rs. 16,000/- about 8 months ago from a shop in Malad. The representative there assured me a 7-day replacement warranty wherein if any problem occurs the phone will be collected from your doorstep and repaired within 7 days,else it will be replaced.
As soon as I started receiving heating and network problems in my phone I contacted via calls and sms. After many times of trying they would finally reach me and simply ask to restore factory settings (which resulted in loss of all the data) and update my phone( although no update was available online).The problem got worse and more frequent day by day. Then I started e-mailing as phone lines were always busy. After some days, they asked me to submit the phone at one of their 5 pickup points in Mumbai. I did it but even after 15 days their was no proper response as the reply was it will be dispatched after necessary repair.
After several calls and emails, they said that they are unable to repair it and they would like to refund or replacement. But they are just giving some 9,500 back or go for another non-Intel phone.
After reading all comments here, I think I’m allowed to complain. But, I’m just a college student and don’t have any knowledge about these things.
Please help sir.
You should file a complaint in the Consumer Forum
Make the manufacturer the First Party and the dealer the Second Party.
Binoy Gupta
eleena100@hotmail.com
I have registered myself with one of the company based in Delhi to improve my credit rating (similar to somewhat satyam.com) They have taken almost 4500 rs from me in the month of July, for which I have a receipt. Since then no one has reverted to me. I tried calling them up several times but they promise me to come back to me, but no one follows up. Now in fact they have become so rude, that they themselves have told me to file a complaint in the consumer forum.. I am sure I am not the only one, but they must have cheated many others
Please suggest
I think we can write the Affidavit by hand and attach 100/- or above (according to require) postal order that is enough !!
Dear sir kindly pay a short attention on this issue. i have withdrawn money from the atm of bank of baroda and i am an account holder of sbi,,, but sir cash was not dispensed by atm,, i did complain my bank & they assured that the amount will be credited within 7 days but its been more than 2 months the did not credit my account and even bank manager is not co-orating on my isssue and saying that you have withdrawn money…. he is not ready to give me any thing in written.. also when i decided to lodge an fir the cop also denied to help in this matter…. Sir kindly suggest me whether this matter can be refered in consumer court to seek justice and money….
Hi,
I brought a plot from a developer in April 2012, till now they dont get the final layout plan from the govt authorities. When I approached them for cancellation they are saying they will return only 60% of the amount paid , can I approach consumer court to get back my amount? Do I have to send a legal notice first and then wail for 1month to approach consumer court? please help me to get back my money. I have paid 2.5lakhs as booking amount for the plot.
Thanks,
Anil
Binoy, I’m a consumer. One day i went to flipkart.com and see they are giving all purfums for 74 rupees (Ranging from 1000 to 9000) i placed an order for 10 purfums. They immediately took the money and sent me email of payment received and a confirmation email saying it will be delivered on a date. The next day i received a email saying 4 of my items were cancelled. So i thought they were out of stock, Later all my friends orders were cancelled too. We called flipkart and they told us that was by mistake (technical error) and cancelled all the order and the refund to be done within 10 days. Only part of my order was cancelled i still had 4 items not cancelled. I immediately called the media and reported about the same. Next day media spokesperson called me to their studio with few other victims like me with the same reason. I spoke my heart out and also did the others, I also mentioned about the part of my order not cancelled. After few minutes the remaining items also got cancelled. Not to mention the media person called and emailed flipkart to come in to their studio for a discussion but they dint. After the few hours of the 1 hour discussion live on tv. Flipkart attorney email saying flipkart is sorry for the invoicevenice and has cancelled all the order for the manual mistake made. And they by mistake edited 50 rupees for a 4000 rupees perfume…… First of all the price was 74 rupees and secondly not all perfumes were 5000 rupees. Even their attorney were careless about the whole thing. Please advice if i can drag them to court and file for compensation?
Thanks for your help
I am Pravin Joshi, mobile connection user of RELIANCE (ADAG) from last seven years.
From last few days I am facing the problem of unnecessary balance deduction from prepaid account (9321605658).
I have been promised by the service provider to have the facility of having roaming free all over India but, as I cross border of my district the tariff for SMSs and voice calls increases to re.1 per voices call and SMS which more than thrice for my voice calls and for SMSs the normal price is re.1/100 SMS. And today I was in surprise to know that sum of INR 40 is been deducted from my prepaid account which is normally supposed to last for a month and a half.
I tried numerous times to connect to the customer care but failed each time. Although after many attempts when finally I was able to get to one of the costumer care executive that gentleman kept my call on HOLD and I think he forgot to get back to me or was it deliberately that ‘kind’ man only knows that.
I hope you will understand my situation and pay valuable but keen attention on it.
Waiting for your much needed response
PRAVIN JOSHI
I have purchased on 19.12.2009 ICICI Prulife Life Stage Pension plan.Given False explanation by the ICICI bank (Who Is Agent) i was cheated and be on safer side stop the second year premium.In District court the complaint was dismissed on limitation clause.I need to understand that the cause of action time period start from the day of policy issued or i after locating the branch office( which was not disclose and any address given in policy)file written complaint on .9.1.2013.Please give your guidance.
Hi, Can you please tell me that whom to make party in the complaint? I want to file complaint against the Makemy Trip. Against whom to file complaint in Consumer Forum i.e. Makemy Trip director, Trip advisor, or someone else.
Is there any cons of filing the complaint in Consumer Forum?
tikona broadband has made false promises through his sales representive and then they inappropriate bill last year. i terminated the connection and returned their cpe etc. they agreed their fault and false promise at that time and nodded that i dnt have to pay that. now after 1 year they are threatening via e mail to take legal action. if i can file against them in consumer forum against this harassment? how??
Dear Saqib,
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAU0859 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
Dear Saqib,
This is a gentle reminder to follow-up on your concern listed on Aug 17, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKAU0859 in the subject line.
Regards,
Tikona Care
Hi,
I am Somnath, I have purchase Toshiba LED for VIjay sales, in month of July, but in one month has been problem LED, i was complaint but he can not take action, purchase value RS.19000, please advice me
Sir, I bought tikona broadband connection in Jan-2013 and they made nice promises when i purchased it. I paid 1800 INR. However, even if they provided a connection, the broadband was not working at all. I raised a complaint immeidately and they even agreed that the society im staying in does not have the connectivity and that i should never have taken the connection (this was not told to me while the purchase). Its been 8 months now and this matter is still open. I dd not receive my money back. They taken back all the equipemnts from me and adviced me that i will be getting my payments in 14 days.
I raised this issue in consumercourt.in and its been 7 months since then. Still no positive response. Tikona has started threatning me to file a case against me for some unpaid bill amount. They have been doing this since last 3-4 months. Some person identifying as an advocate in delhi high court threatens me about all these. On the other side, when i call service center they say my concern has been sent to the concerned department and that it should be addressed very shortly.
I dont know what to do now. How to get justice? can i file a suit? Is there a solid case here? If yes, can I sue them for the financial and psychological damage? Kindly advice.
Regards
Naveen
Pune
Dear Naveen,
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAU1104 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
Hi,
I purchased Hyundai i20 car in Sep-2012. In Jun-2013 I face some knocking voice then I submitted car in service center. after 2 week, service center person told me that one Vertical lead of 6th gear bearing is missing.(which is manufacturing fault) They replace bearing but still problem is there. After lot or mail and voice conversation with area manger then they replace full 6th gear and problem solved.
But I have raise concern that why this faulty part is assembled in car. still date no one from Hyundai side replied to my mail. due to manufacturing fault I have wast my time as well as they de-assembled my car gear box.
I want to file case in consumer court for compensation. Can I ? Please advice
Prashant
You can cetainly file a complaint in the Consumer Forum.
I do not know where you are located.
Read the procedure on the top of this blog
Binoy Gupta
eleena100@hotmail.com
Im at pune. what do you suggest, should I consult with legal Advisor or I can file complaint it self.
Prashant
I do not know anthing about your background.
You can handle the complaint on your own, if you have the time…….
Otherwise, hire some local advocate who is appearing in Consumer Forums.
Binoy Gupta
eleena100@hotmail.com
I booked flight from Expedia for round trip. Then I enquired about the cancellation of the ticket , the executive told me that Rs. 1000 airline charge and 300 site fees will be levied.
I asked this question so that just in case i have to cancel.
Then later when I called for cancellation of the ticket the Expedia said that the fees is 1500 + 300 site fees, on telling them that this is not what I was told they told me that they will check listen to their call details and return to me but that did not happen.
I have the recording of the call on which i was committed the same.
I want to file the complaint on following grounds.
Please tell me how should I file the compaint. I also have the call reference numbers.
This is too small a matter to file a consumer complaint.
But you can cetainly file a complaint in the Consumer Forum
Read the procedure on the top of this blog
Binoy Gupta
eleena100@hotmail.com
nice
sir i have given my micromax mobile to service ceñter for repair it was in warranty period they told me it will be replace but two months have happen their is no reaponse i have all documents can i file a case against them
Sir
I have a issue with mannapuram gold, I borrwed a loan amount from them ( all detials are mailed )and when I inquired about the amount to close the loan with them 2 days back , they told me , its already auctioned, but I or either of any family member dint received any intimation letter /notice from them.
I have asked them to provide these all letters/copy received by any of my family member with POD .
I want your advise on this issue.This is the below mail ,which I sent to them today with the request of all notice copy with PODs.
Best regds
abhishek
Dear concern person
Good morning
Here is the below mail , regarding the my loan a/c. ( please go through the same )
here by now My request you to please provide me all intimation letters which your karkarduma branch or main branch sent to me , quarterly, half yearly, annually and most IMP 15 days before auction. with POD with phone no of any of my family members., sent by speed post/registered post/or any of your distribution partner courier.
As I and any of my family member dint received any of such letter/information in such regard.
This is very disappointing action from such a established organisation with out information and intimation.
I hope to receive the acknowledgement of this email/communication and a prompt action by you with providing the all above said /sent notices copy with PODs.
I will check if there is mistake from my /my family side or else mannapuram , then I will put an action against this.
Look forawrd for your reply and action on it.
Many thanks
Abhishek shakya
Dear sir
I am still awaiting for the your advise on the above issue.
look forward for your reply, or is there any other process to get your reply, if I am doing any mistake.
thnx
Dear Sir,
This is to inform that ZNET LIVE (ZNETLIVE.COM) is doing fraud with the people.
My name is Charanjeet Singh resident of New Delhi. ZNETLIVE.COM Company is based in Jaipur.
I have taken the services from them to send bulk emails to my clients for my marketing purpose.At that time their sales executive told me that you send 2 lakh emails per day to your client and he agreed with my requirement of 2 Lakh emails.
Later on when I paid Rs 8179 to them on 23rd August 2013, ZENTLIVE.COM support team starting saying the reality of their services. They told me sir you cannot send 2 Lakh email for your marketing work if you send you service will get block which the did not told me before while selling their service to me.
After buying their service they have disturbed me too much and harassed me like anything that I cannot say. This company is befooling innocent people while selling something and giving something else. They may go up to any extent to sell their product and run their company. Be it to cheat any innocent person across the globe.
ZNETLIVE.COM CONTACT NUMBERS: 1-800-102-9638 | +91-141- 4070666
I request you to kindly seal and lock this company forever so that others cannot be cheated again and again and cry over their money invested with them.
For your good knowledge you may search in google about ZNET COMPLAINTS you will come to know about the fact how they deal with their clients.
Awaiting for strict and necessary action against this offensive company.
Thanking you
Charanjeet Singh
+91 9560728263
Vishnu Garden,New Delhi
My loan was rejected. Credit Sudhaar was my choice. Initially they were slow. But their counsellors were able to handle all my queries. I will give Credit Sudhaar a positive review
I got an mail that you have been consolidated for various jobs in the company. For that you have to pay 15,200 for initial payment .
I have paid the money after 1 week no body is responding and not giving any solutions .
Please do something for my money .
Thank you
Please follow the instructions as mentioned in the original post, and the succeeding comments. You will have to work for getting your money back. If you need help, please click on this link https://consumerresources.in/2013/08/13/procedure-for-filing-consumer-complaint-with-icrpc/
Sir,
I recently booked a flat in Gaur city (NE) 16 Avenue, M Block by giving 10 pc of booking amount. And then got the demand for next 30 pc. I paid most part of it, but for rest was dependent on the bank for disbursing the loan. The bank sanctioned my loan, but refused to disburse saying that property was not approved with the bank. On asking further, I have learnt that the builder has increased the number of floors against the approved site plan. The builder now says that it has submitted updated documents to the GNIDA authority for approval and will take another month.
The problem is that my due date for payment of demand letter is already past, and builder is keeping mum on charging me late fees. How can builder charge me late fees when the delay is at his end. Also, how can he sell units and raise demand letters for a property thats not even approved by the authority.
I am sending a registered post to the director of Gaursons to waive off my late fees for now.
What shall I do ??
Where is Gaur City? I presume it is in Gujrat.
What is the total price, and the penal interest the builder is asking ?
Refuse to pay it and file a complaint in the Consumer Forum if required.
Binoy Gupta
eleena100@hotmail.com
Hi,
Thanks for your inputs.
Gaur City is in Noida Extension, UP. Total Property price is approx 46.5 lc. As per the Flexi plan, we are supposed to make payments every 6 months. Out of the current payment, just 3 lakhs are pending, and the builder is asking for 18 pc per annum late payment fees for the same.
I will be visiting the builder to talk face to face to see if things work out.
I had a Vodafone prepaid connection, But then around end of July I ported it to Airtel Postpaid by giving request on Airtel website, then I got a call from Airtel, after which they send their executive to collect the documents and Rs 200 as fees.
The connection was ported successfully within 7 days as they mentioned. But then I got an SMS from Airtel stating that my address verification has failed and they are disconnecting my outgoing calls.
After calling customer care, they re-initiated the verification process, During that period the outgoing calls were allowed.
But then suddenly without any notice, I found that the outgoing calls are not working when I needed them in an urgent situation.
After contacting Customer care again, they informed that Address verification has failed again and asked me to contact Airtel Relationship center, Then I visited Airtel relationship center, There to my surprise the address In their database was wrong and different from the document provided by me.
I told them about that error , but they expressed their helplessness in that and asked me to get a new connection.
After which I wrote to Airtel Nodal office, They sent a reply after 2 days stating that they are investigating, but no reply came after that.
Then I wrote to Airtel Appellate Office, still nothing happened.
That’s number is of immense importance to me and due to Airtel data entry mistake , I am suffering.
I have also got an email from them that a bill of rs 10 has been sent to my address (delivery confirmation), but I haven’t received any. so I requested them to send to my email
(Also I found that the process of Porting was carried out by Airtel agency named Yash Communication)
Please suggest what should I do in this matter.
Sir, I booked a hyundai i10 car from a showroom in Bangalore. There was an excess amount paid to them. I requested them to return. They did not. instead they started telling that I should give my loan account Number to them. i refused. They started contacting the bank and started telling the bank to cancel my loan. They I cancelled the booking of the car and asked to refund the entire money of Rs. 557410/= as I felt I was treated badly by the car dealer. Now the car dealer has refused the make the payment. He is telling that i must get a loan cancellation letter from the bank and then only he will refund the same. I have sent a legal notice and have complained to Hyundai company also. but it is one month up and they have not refunded the same. Can I send one more legal notice and after that go to consumer forum. Since my money is struck with them, I am paying the interest unnecessarily, Is there any other alternative to get my money immediately. How much time it would take from the consumer forum to get my money back. Can I file police complaint etc.
Pls let me know
Prasanna
How decide how much to claim
Hi, i have a micromax funbook which is still under warranty & there is a strange problem of tab getting automatically getting switched off even when the battery is full. So far i have given this tab to their service centre for 5 times in the last 6 months & for the same problem yet the problem exists, I had earlier requested micromax (over email & telephone) to either replace me with new tab or provide refund instead they asked me to hand over the tab to their service centre & they assured the problem will be fixed.
I have finally decided to file a complaint in consumer court seeking damage of Rs.5lacs for all the harrasement i have undergone + refund the amount i spent in purchasing this tab
Pls advice, Do you think this makes a case to approach consumer court.
rgs
TS
Dear Sir,
I travelled from Air India Mumbai to Indore on 16th july 2013.
I had booked 2 seats and had an excess luggage of 39kgs for which i paid cash of Rs.10238/- as a excess luggage fee.
Prior to make payment i tried to make the same payment using my SBI debit card and was told that the payment is declined.
But when i checked with my bank they have already paid Rs. 10,238/- to Air India also i have made the cash payment.
In this way i am charged twice for the same service.
i am continuously in touch with through mails and phone calls with Air India but not getting any satisfactory responce.
The station Manager of indore is forwarding mail to another person since last 15-20 days, but that person is just on responding.
It has been near about 2 months of follow up.
I want to lodge a complaint for same.
Please let me know thw procedure for the same.
File a consumer complaint.
I have given the details on top of this blog.
Binoy Gupta
eleena100@hotmai.com
Hi Mr. Binoy
This is Pawan Kumar from Faridabad, Haryana. Need your help as I want to file a case against a college for misguiding us. The details of the case is hereunder:
My wife had taken admission in a college in faridabad in May-June, 2011 for Ph.D course under Management dept. There were some issues that my faced in last two years like, change of supervisor who was not contactable, misbehavior by the first supervisor, demand of money by the guide, and no proper guidance for doing Ph.D. Then we came to know about one major issue from our internal contacts (which developed during 2 years of term) in the college that this college is not authorized to run any Ph.D program as Ph.D program is not approved by the concerned university to this college.
I wrote a lette to the Chairman of that college mentioning all the issues (Mentioned above) as asked him to refund the complete fee Rs. 160000/- which I paid in two years. College refunded the fee and in the mean time I filed a RTI to the university with the subject “Whether said college is having approval from the univesity or not to run the Ph.D program”
I got the reply after more than a month stated that said college is having approval for B.Tech and M.Tech only. And there is no registration of any candidate for Ph.D program.
Now I just want to know, can I sui that college for fraud, and cheating us, as college wasted our two precious years of career.
I have already sent a (registered) first notice from my side to the Chairman on 3-8-13 for compensation of Rs. 500000/-. He received the notice on 7-8-13 and I have not received any response from his side as I had mentioned a time period of 15 days from the date of receiving of the letter.
I have all the documentary and audio/video proof which I believe are sufficient to make this case strong.
Please guide me what should I do now, and what are the chances of getting compensation.
I personally will follow and want to fight this case on my own.
Thanks & Regards
Pawan Kumar
Go ahead and file a consumer complaint.
Claim Rs. 5 lakshs as damages for the loss or two years earnings and mental agony.
You will definitely get something.
Binoy Gupta
eleena100@hotmail.com
Hi,
I was using Reliance broadband services and i requested them to terminate it from 15-march-2013. They terminated the connection and sent me the final settlement bill.
As per bill, Reliance will pay 400 INR to me withing 90 days. But i have still not received the refund. I have the evidence of the bills and mails communicated with reliance.
I think with these proofs i can lodge complaint in district forum.
I wanted to know that if i won the case then i will get the 400 INR only or i can claim for more money approx. 10000 INR.
I just wanted to know that how much we can request for the claim.
File a complaint in the Consumer Forum.
Claim Rs. 10,000 for mental agony and harassment.
You may get 1 to 2 thousand.
Binoy Gupta
eleena100@hotmail.com
Dear Mr. Binoy,
I was the End User of Vodafone Mobile No.- 9619****** & wished to permanently disconnect my no. on 2nd of July, 2013 (as mail sent by my registered email ID), prior to that I did clear an outstanding amount of 2500/- for the same no. also have a receipt for the same, as per the TRAI under Termination of Service within 7 days clause Regulations 2009 (7 of 2009) dated 20.3.09 ] under Explanatory Memorandum to the “Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations, 2009” (7 of 2009) dated the 20th March, 2009 under section (b) : Closures my request should have been resolved within 7 Working Days by any means which has not & certainly it is not a happy experience at all to receive calls from your departments for payments. below mentioned are the few details of my transactions done with Vodafone.
2nd July 2013- 1366429076 sent a first mail from my registered email address
3rd August 2013- 678424986 walked into a Vodafone gallery given written application duly signed
5th September 2013- 1398670930 walked into a Vodafone gallery & fresh request sent for the same
It’s been post to 60 Days no. is not closed, 2 bills are generated & receiving calls from dept. for payments & as per TRAI, The service provider shall terminate the connection within 7 days. They cannot charge rental or any other charges beyond the period of 7 days of request for closure made by the customer. Further, fresh bills shall be raised only after adjustment of the security deposit. The closure/ termination of service shall not be made conditional upon payment of dues/ bills/settlement of dispute. The outstanding amount of security deposits has to be refunded within 60 days of closure/ termination of service. In case of delay in refund beyond 60 days, a consumer is entitled to interest at the rate of 10% per annum for the number of days refund is delayed beyond 60 days. Now on 5th September, 2013, i have been promised that issue will be resolved within 7 days starting from tomorrow morning & shall be resolved by EOD 12th September 2013, which I agreed for, however I dont think it will be & my beliefs had come true when I recd. a call this morning from the same dept. for a payment, I was in a terrible shock when I recd. that call after sending a mail to all possible mailing address on 5th of September as well, anyways as I am done with them & now want to pull them in Consumer Court, have all possible correspondenec with me, just need guidance as what needs to be done.
my contact details are 9619484883
Aditya Mayekar
File a complaint in the Consumer Forum
How to file are on the top of this blog.
Binoy Gupta
eleena100@hotmail.com
I purchased a necklace n earring worth 135000 n the jeweller cheated me…. Irequested him to pay me bac but he did nt agree… so I want to file a complaint…. wat should I do
Hi Rose
Pl. give me some more details.
What do you mean by cheating
Thanks
Binoy Gupta
eleena100@hotmail.com
Dear Mr Binoy,
I have taken home loan from HDFC and wanted to transfer my loan to other bank. For this i want builder NOC,but builder is not giving me the NOC and telling that he will only issue the NOC once HDFC will issue a no objection letter to builder to which HDFC is not agreeing. For this reason i am not able transfer my home loan. can i file compalint in consumer forum against both HDFC and the builder.
Yes you can file a complaint against the builder.
Make HDFC Bank also a party.
Binoy Gupta
eleena100@hotmail.com
There is no doubt jurisdiction of the consumer forum with regard to mobile complaints: I HAVE HAD PROBLEMS WITH IDEA CELLULAR LIMITED AND THE MATTER IS PENDING BEFORE THE FORUM.
With regard to the jurisdiction of the consumer forum wrt mobile complaints, leading consumer activists in India have said thus:
We find that there is no flaw in the existing laws so far as the consumers are concerned and therefore there is no necessity either to pressurise the government or other ways demand for an amendment of the Consumer Protection Act. The Law is well settled that even in cases where there is an arbitration clause either in the Act or in the contract, the Consumer Fora have jurisdiction by virtue of section (3) of the Act as per the following judgments of the Apex Court:
1. “Fair Air Engineers V. N.K.Modi”, (1996) 6 SCC 385
2. “Skypark Couriers Ltd V. Tata Chemicals Ltd” (2000) SCC 294
3. “Secretary, Thirumurugan Co-operative Agricultural Credit Society V. M.Lalitha” (2004) I SCC 305
The Judgement Nos.1 & 3 cited above are being relied on by the District Consumer Disputes Redressal Forum who hold the view that there is jurisdiction. The decision of the Apex Court in “General Manager, Telecom V. M.Krishnan & Others” relied on by Hon’ble Justice Katju in which a contrary view was taken has been over ruled by the Apex Court in the following judgments:
1. Uttarkhand Power Corporation Ltd and another V. A.S.P Scaling Products Ltd (2009) 9 SCC 701.
2. Trans Mediterranean Airways V. Universal Exports and another (2011) 10 SCC 366
3. The National Seeds Corporation Ltd V . M.Madusudhanan Reddy (2012) 2 SCC 506
This apart, one more latest decision of the Delhi High Court rules that the Consumer forum does have jurisdiction to try mobile complaints.
Jk Mittal vs Union Of India & Ors W.P.(C) 8285/2010 & C.M. No.21319/2010
Regards,
Lakshman Bhakta
Dear Sir,
My name is Charanjeet Singh, I have taken services from HEMSMAIL.COM (a web hosting company) for taking bulk mailing services.
They promised me via phone call that my server or anything related to sending emails will never get block in any way whatever it is , be it a spam or anything related to that. If it happens then we are sitting here to correct the issue. Trusting their words I paid INR 6000/- on 2nd September 2013 to Mr. ACHAL working in Hemsmail.com
Contact person: Mr.Achal
Company details: HEMSMAIL.COM
Phone: 1800-200-4221
09468673014
+91-141-2657805
Email : sales@hemsmail.com
Address:4 Bha 5 Near Unique Arawali ,Jawahar Nagar Jaipur, Rajasthan [India]-302004
After 2nd day itself while sending email to different clients, I came to know that my server is blocked and they cannot do anything in that. I was shocked to know about this and asked them why you did not told it to me before?
I am getting harassed from past 13 days and my work is suffering just because of Hemsmail.com, who will pay for it?
My money is kept with (Mr.Achal) Hemsmail.com, they do not want to refund it back to me. It is a case of fraud with clients.
You can read many complaints of this company over the internet. Still this company is running without fear after doing fraud and cheat with their customers. This company should be banned at the earliest.
Just to sell their service they can do anything, be it a lie or fraud.
Kindly do the justice with me at the earliest.
Regards
Charanjeet Singh
+91 9560728263
Sir,l Supravat Chettri had done by admission in Mayfair business School,E.M.Bye Pass,Kolkata-700107 for MBA in the month of march 2013.l had paid sum of Rs 15,000 as a Provisional Admission,it was consider as Provisional admission as l had not submitted any of my graduation.During that time Mayfair b school was under PTU and it was in the verge of getting change its affilation,so they told me my entire money will be refunded incase its affilation is changed and l wish to cancel my registration.However after few months it got affilated to Annamalai University but when l told them l would like to cancel my registration and told them to refund my money,they did not do.Instead they told me that my registration had already been done for MBA but the fact is thatl have not submitted any of my graduation marksheet.Its not possible to get admission in MBA without submitting graduation Marksheet.Not only have l wasted my precious six months but also l have been tricked and given false information.lts real big same they been doing this for money.
Kindly help me in this matter
Dear Sir,
I had booked a residencial flat with a Builder at Bangalore, for which i paid all the required documents and payments through housing loan by SBI, now the builder asking for a additional amount of rs.851000, more than the agreed amount in Agreement to Sell.
The agrement says , all disputes solve through ARBITRATION, can i file a compaliant in Consumer court.
please guide.
You can still file a complaint in the Consumer Forum
Binoy Gupta
eleena100@hotmail.com
Sir,
I had given my mobile phone for repair purpose for which i have receipt but after lots of harassment my phone was returned to me with no service and when i approached another service center he said me that the phone has been completely damaged due do the negligence of the earlier repairs due to his negligence. Can I file a Complaint for the same deficiency.
Pls. Help….
This is regarding the order which I placed in thesurpriser.com for a cake. I placed a half kg cake order last week ie on 16th September 2013 to be delivered on 21st september 2013 for shirdi location. I called up the cusomer care before placing the order to check if there was any mid night delivery on 20th September and I was told that its not available. The delivery time mentioned by the customer care exeutive(it was always the same lady who picks up the call) is 10am to 6pm. So I placed the order for 21st september 2013 and told that the person to whom the order is supposed to be delivered might not be available all the time as Shirdi is a piligrimage so I asked her to check the convenient time before going for delivery for the delivery to be done smoothly. I was so particular about this and asked her to give a call at aroung 10 in the morning so that they will know well in advance. I also specifically mentioned that I would be out of country on the delivery date so i cannot personally keep pushing you to see the status of delivery.I gave all the details to her gave her the alternate contact details and all the necessary info. She promised me that there wont be any problem during the delivery. TOday evening(21th Sep) when I called my friend after 6pm, I came to know that no cake was delivered yet. I called up the same lady and asked her about the delivery. SHe said its in progress.I waited for some time and checked if the cake was delivered. The cake was still not delivered. I called the lady gain and asked if she checked for the convenient time with my fried for the delivery. SHe said she mentioned it in the order.When I clearly told thesurpriser.com executives that they should to call the person at 10 am and check the convenient time,atleast they should have called by afternoon!!. I spent more than the cake price to make calls to this lady as I was out of country and I told her the same. Then she called my friend and checked the time for delivery. I called her and enquired again and 8pm was the agreed upon time.. We were still fine with this even if the delivery got delayed. It was okay for us because the Aarti was at 10 pm and my friend and his family can finish the birthday celebration and then go for the aarti. My friend was waiting at the room from8 pm till 9.50 pm but the cake was not delivered.He sent his parents at about 9 30 to go inside the mandir and he stayed back to take the delivery. He was about to leave and it was then he revieved the call from the delivery boy at around 9 50 that he is near the bus stand and he would come in 10 pm.. In the mean time i kept calling the lady to take the delivery boy’s number. I called more than 50 times.. The delivey boy reached at 10!!!!! I spent a lot of money on the phone calls, a lot more than what we spent for the cake.More over the surprise was a flop.. The day was entirely spoiled.. Birthday surprise was spoiled …. The aarti darshan time was gone. It was a complete waste of time , money , energy, and the most imp thing was the Big Day!!! The birthday was spoiled. I spoke to the delivery boy details about which bakery the rder was coming from. It was Monginis bakery,shirdi and asked him few details like where is the cake delivered from and the managers details and the shop details so that I would go back and check with the customer care. I asked for a reciept that the cake was delivered at around 10pm. He was not ready to give the details. To my surprise he told us that he came to know that he was supposed to deliver the cake was only at 7pm on 21st september 2013. He said where he recieved the all from.. He told that someone from chennai called us and give the delivery.. I wonder how they operate. The local agent in SHirdi doesnt know who details about thesurpriser.com. He was saying that the order was placed from Chennai and you were not the ppl to whom he was supposed to deliver. There was not proper system at al!!!! I really dont understand how they operate… He said if we wanted the reciept he will take back the cake and give us our money. Had it been the matter of money why would one spend more than 800 rupees on a half kag cake and more than that in making calls. We were not given the delivery boys contact details nor the details of the local dealer who should give the delivery.This is really very very uprofessional and pathetic way of handling the customers. The day was entirely spoiled.. Birthday surprise was spoiled. WE DID NOT TAKE THE CAKE!!! The aarti darshan time was gone.
How can I reach out consumer court to take an action on the so called “THESURPRISER.COM”.
700 rupees for the cake *
Forget this loss.
Its too small to take all the trouble of filing a consumer complaint.
Binoy Gupta
eleena100@hotmail.com
When I submitted my complaint, one paper was not attached by my advocate, probably due to oversight. Also there was some correspondence with tht eooposite party before the court hearing. 1) Is there a procedure to attach the missing paper; 2) Is there a procedure to include the corresspondence ?
Make an application to the Consumer Forum requesting for permission to file the documents and attach them.
There should not be any problem.
Binoy Gupta
eleena100@hotmail.com
Can I lodge complaint against the university which is delaying my result when my all other colleagues have received the same????? And if yes, then what would be the procedure????
Yes. You can file a Consumer Complaint.
Binoy Gupta
eleena100@hotmail.com
Thnks a lot but I would need more guidance as to what would be the first step for the same and what documents and other proofs relating to the same would be needed by me for further process and I would also like to know that if I could do the same by saving my time since I’m working in a department which would not allow me to indulge in time cosuming issues except on saturdays and sundays.
All cases take some time.
I do not know where you are located.
Most consumer forums are open on Saturdays….this varies from state to state.
you can visit the consumer forum nearest to you.
Binoy Gupta
i have made the rate cutter recharge of Rs 35 through the sim card of aircel company during last 1 month. The validity of this offer was of 90 days that the call rate will be as 36 paise per 1 minute on local call in bihar and jharkhand. The call rate is charing as 60 paise per1 minute. I have made my complaint through aircel customer care.they told that my problem will solved within 48 hours but still it has not been solved.
This is too petty a matter to file a comsumer complaint.
But you can certainly file one if you so like.
Binoy Gupta
eleena100@hotmai.com
maya j k
Hello. I have prepared my case papers for filing complaint against sterling holidays. However, the membership is in the name of my husband. Do i need to get a Power of Attorney to attend the case? If yes, on what denomination of stamp paper? Do you have a ready draft please?Also, at the consumer court office, they are non commital. Just to reconfirm, I need to pay Rs. 200/- by court fees as my claim is Rs.3lacs ++. How do i pay this? The Affidavit for confirmation should be on what denomination of stamp paper? Could you share your no. so that i can call up if necessary.
You can prepare a General Power of Attorney on Rs. 100 Stamp Paper.
If you have problem in finding one, I will send you a draft.
Rs. 299 fee has to be paid in the form of Bank Draft on a nationalised bank.
Binoy Gupta
eleen100@hotmail.com
Thank you for your response. I would be grateful if you could share a draft of the general Power of Attorney. Also, would you be able to whet my petition? I would email to you.
I need to know what are my chances of getting my money back.
Checked with an advocate. They charge about 5K per session and draft each. Should i do that?
With kind regards
maya
I am sorry you have to pay only Rs. 200
The affidavit has to be notarised.
Take it to any notary, he will do it for you.
I will send you a draft of the general power of attorney.
Pl. write to me on my personal email.
You can appear in person….
Binoy Gupta
eleena100@hotmail.com
Could you please help me with your personal email id?
My personal email id is eleena100@hotmail.com
Binoy Gupta
sir i purchased a GODREJ REFRIGERATOR 6 years back…… since yhe fridge is 6 years old some of its parts are broken like freezer door bottle shelf etc.
Last month I called to the godrej service centre to register my complain, the technician from the godrej visited my place and took money from me in name of service charge (I also have the receipt of service charge) saying that in a few days he will fix it, and it has been a month now that i am calling them and they are just ignoring my complaints…… and now they have come up with a new excuse saying that your fridge is more than 10 years old and its parts are no longer available and its no longer their responsibility to fix it …….. but i have got the purchase bill which clearly mentions the buying date in 2007……..
So can i complain against them in the consumer forum/court?
Your Refrigerator is six years old and not covered by any sort or warranty or AMC.
You dont have any case for Consumer Forums.
Check up to whom you made the payment and what for….
if it is for service call, forget about it.
If he took the money for repairs, then he should do the repairs.
Binoy Gupta
Sir, I would highly appreciated if you can go through below trail mail, and advise me if I can go further with consumer forum against Dealer or FIAT?
Thank you.
Dear Sir,
@RATHOD MOTORS: I have never given the consent on the said stuff, it was just infomed to me to which I said kindly send me a mail thereto. Further, such option was otherwise open to me, need not to suggest it as i have said earlier in my earlier mail and also written that I have given the car to you so its your responsibility to complete the task.
Firstly, who will bear the cost of travelling and most importantly my one or two working days will be wasted and what is the guarantee that it will be replaced without any hindrances. If locally i am facing so much of the trouble how can i handle the outstation dealer. Surat is 150 kms away one way and further my one working day cost me approx Rs. 5000. Further, as per earlier mail, FIAT has tie up with TATA MOTORS till 30th Sept, 2013 throughout India dealer and I am sorry to say that I can’t visit surat before 30th september under any circumstances as being a practicising Chartered Accountant we are having busy tax audit season which has due date 30/09/2013.
You can send the vehicle at your own cost and risk and i will take the delivery of fully completed vehicle.
@FIAT: If Rathod motors cannot do anything or helpless then I would request FIAT to compensate me all the collateral expenses or else take back the defective car and reimburse me its cost less wdv. because just in a span of 3 year and 15500 kms run I have gone through a lot of issues to which actually such expenses should have been taken place at around 160000 – 180000 kms. Why can’t same thing be worked out at Vapi if it can be done at Surat?
@FIAT: Why FIAT customer care department is silent in this issue since the inception of my complain? I have not heard from them till now. They just send a mail after my mail “thank you for your email we regret for inconvinience” but has failed to resolved the issue. Is this the BRAND FIAT or level of Customer satisfaction they offer??
@RATHOD MOTORS and FIAT : I want the final verdict on my complain by tomorrow evening i.e. 25th Sept, 2013 that what best possible either party can do so as to give me an idea whether this matter should be escalated further or not.
Thank you.
Regards
CA. Nishit Shah
On Tue, Sep 24, 2013 at 7:02 PM, rathod motors wrote:
Dear Sir,
As informed to you today through tele-talk, your vehicle shall be attended by Fiat Authorised Dealer at Surat and for the same you shall also receive a call from Fiat Company Representative.
Regards
Pinakin Rathod
On 24 Sep 2013 15:10, “Nishit Shah” wrote:
Dear Sir,
Kindly update me the status of my complain / query and when shall I expect the delivery of my car fully repaired.
Its been 10 days, still i have not received my car from the service station.
We do own other brand cars, we have never faced such a kind of loose and slow response for any of the issues posed.
I would request the FIAT and Rathod Motors to come to some amicable conclusion and close this issue.
Thank you.
Thanks&
Regards
CA. Nishit Shah
On Sat, Sep 21, 2013 at 7:34 PM, rathod motors wrote:
Dear Sir,
We are trying to discuss the case with Fiat Representative to provide
a solution in this case so as to avoid any inconvenience to you, as it
is difficult for us to procure the spares for your vehicle from our
end as informed earlier to you.
We shall revert back to you once we get a reply from Fiat Company for the same.
Regards
Pinakin Rathod
On Sat, Sep 21, 2013 at 1:42 PM, Nishit Shah wrote:
> Dear Sir,
>
> Thank you for your kind information.
>
> As a customer, I am not concern with the internal management or agreement
> between TATA MOTORS and FIAT, If such was the case then RATHOD MOTORS should
> not have accepted my car for service or while accepting should have informed
> me that if major repairs comes then we will not be responsible for
> replacement.
>
> As the car was accepted for the service having signed the job card, total
> responsibility is bestowed upon RATHOD MOTORS comply with customer
> satisfaction. It cannot take a stand that as few days are left so we will
> not be able to perform the contract because as per INDIAN CONTRACT ACT,
> 1872; “The promisor is not discharged from the contract on the grounds that
> any commercial impossibility or difficulty of performance or default of a
> third party or hardship to the promisor to perform his part of promise. It
> is not regarded as impossibility to perform the contract.” So I don’t care
> what is the position of the terms and conditions between TATA MOTORS and
> FIAT. Once an authorised dealer, which is upto (30/09/2013), has accepted my
> job card to perform the part of service they have to perform.
>
> And your excuse to not perform your contract is totally not tenable /
> acceptable that we don’t have parts, you already had 15 days with you from
> the date you came to know the fault in my car and till your dealership gets
> over within such period you could have ordered the parts appointed the
> surveyor and finished up the task atleast to 90%. I have never shown any
> urgency to pick my car. Further, If you can check the service records
> earlier, I have kept my car under your custody for atleast 7- 10 days till
> the replaced part(GEAR BOX CABLE) was exchanged under warranty was received
> and installed. So why can’t now same analogy is to be applied?
>
> Further, one more query under which clause of extended warranty i am not
> eligible to get my BLUE and Me replaced under extended warranty? As due to
> faulty ODOMETER panel my BLUE and ME go damaged and stopped working also the
> original battery was discharged to which we replaced new battery which also
> got discharged in 2 days. So it is due to internal electric fault my BLUE
> and ME got damaged hence it is has to be replaced under warranty.
>
> Thanks for suggesting to go to Surat or Mumbai, but why should I go there,
> when my car is already in your custody and I am not going to accept the
> partly performed contract i.e. will not take the delivery of the car till my
> all the complain is resolved. I would have happily gone to surat or mumbai
> dealer if you have suggested me before taking the car for the service.
>
> Anticipating a positive solution in above case in way we stay out of any
> legal consequences further as it will be unnecessary wasting our time and
> money.
>
> Thank you for your support and expecting a healthy customer relationship as
> this is not the end of world.
>
> Thanks&
> Regards
> CA. Nishit Shah
>
>
> On Fri, Sep 20, 2013 at 6:56 PM, rathod motors
> wrote:
>>
>> Dear Sir,
>>
>> Sorry for any inconvenience caused to you.
>>
>> I have gone through your mail and had a discussion with our S.A Mr Rahul
>> Patel who is handling your vehicle which was received on 16/09/13. For
>> normal schedule servicing work, suspension and gear hard issue an estimate
>> of Rs.12,000 (approx.) was given and you had also stated 2 more issues in
>> your vehicle one that of Instrument Cluster ‘Light On’ and Blue & Me to be
>> checked and had informed that your vehicle was under extended warranty. The
>> normal scheduled servicing work along with suspension and gear work has been
>> completed on your vehicle. For Instrument Cluster (I.C) and Blue & Me, Rahul
>> had a discussion with our claims manager who inquired with the extended
>> warranty company for the I.C and Blue & Me and were informed that Blue & Me
>> is not covered under extended warranty and for I.C we have to send an
>> approval after which a surveyor would be appointed who shall come and
>> inspect the I.C part and after he sends his report to extended warranty than
>> the extended warranty co can give the approval as it is a high value part
>> and after that only the part could have been replaced on your vehicle.
>>
>> We would like to inform you that Fiat’s tie-up with Tata Motors for Sales
>> & Servicing of their vehicles with Tata Dealers was terminated on 31 March
>> 2013 but because it would take time for new fiat dealership’s to come up and
>> to avoid any inconvenience to its customers there was an understanding
>> between Tata Motors and FIAL to extend service to existing fiat customers at
>> selected Tata Motors dealership’s all over India, we being one of them till
>> 30th September 2013 to continue with servicing of Fiat vehicles and since
>> this being the last month for the same we had kept only normal servicing
>> spares and lubricants with us and have stopped ordering new spares from Fiat
>> and the 2 parts mentioned herewith that of I.C and Blue & Me are not
>> currently available in our stock and so we would not be able to replace the
>> same in your vehicle by 30th September so I would request you to kindly
>> contact Authorized Fiat Dealer either at Mumbai or Surat for attending the
>> same under EW.
>>
>> As mentioned above rest of the work has been done as per your approval and
>> the bill amount for the same is Rs.11,500/- for which you can come tomorrow
>> any time between 10am to 6pm and take the delivery of your vehicle after
>> making the necessary payments.
>>
>> For any queries kindly contact the undersigned.
>>
>> Regards
>>
>> Pinakin Rathod
>>
>>
>>
>> On Fri, Sep 20, 2013 at 5:20 PM, wrote:
>>>
>>> fyi…
>>>
>>> ———- Forwarded message ———-
>>> From: Nishit Shah
>>> Date: Fri, Sep 20, 2013 at 4:45 PM
>>> Subject: Re: Fiat Linea – Status of Service
>>> To: Pinakin Rathod
>>> Cc: service.india@fiat.com, Amit Rathod
>>>
>>>
>>> Dear Sir,
>>>
>>> Firstly, Please let me know that as pointed out in job card are all the
>>> defects are resolved?? then you can say that my car is ready for delivery
>>> and You can check in your CCTV camera I have came to take the delivery of
>>> the car on 16th Evening, I was told that still we are not able to find the
>>> fault so give us one more day. On 17th Sept, 2013 evening, I was told that
>>> we are still finding the fault and late evening Service attendant called me
>>> and told that sir the whole ODOMETER and Blue and Me has to be replaced
>>> which is under extended warranty which can be replaced but first you have to
>>> deposit Rs, 25000/- and then we can proceed further. I was never told that
>>> sir your car is ready and you can take the delivery.
>>>
>>> I again called Mr. Rahul, Service Attendant on 19/09/2013, what is the
>>> status of my car its 3 days? The reply I got was (translated in english)
>>> :”sir you have to say, just pay 25000/- for the change of ODOMETER panel and
>>> Blue& Me, till then we are not able to replace under extended warranty. You
>>> will receive your cashback if your claim is approved and if you are lucky in
>>> 10 months.” I strictly said NO to take the delivery of the car unless my all
>>> the problems pointed out in job card is resolved. he replied: “sir we cannot
>>> do anything, if you want you can talk with Darshanbhai or represent further
>>> you can. I asked him to give the call to Darshan bhai to which he replied he
>>> is busy in meeting.
>>>
>>> I simply requested to Rahulbhai, that just give me in writing showing me
>>> the cause why above said parts are not be able to replaced under extended
>>> warranty by the dealer after that I will take the delivery of the car as is
>>> where is basis. To which I was given negative response.
>>>
>>>
>>> Hence as of date, pl. confirm whether my ALL the problems as specified
>>> under job card has been resolved?? and if yes do i have to pay Rs.11500/- in
>>> total? if you say yes, i can collect the delivery of car within 30 miniutes
>>> (as on 20/09/13 as at 16:45hrs)
>>>
>>> Thank you for your reply and concern. Awaiting for your reply.
>>>
>>>
>>>
>>> Thanks&
>>> Regards
>>> CA. Nishit Shah
>>>
>>>
>>>
>>> On Fri, Sep 20, 2013 at 3:59 PM, Pinakin Rathod
>>> wrote:
>>>>
>>>> Dear Sir,
>>>>
>>>> Greetings from Rathod Motors, Vapi !!!
>>>>
>>>> We would like to inform you that we had received your vehicle on
>>>> 16/09/2013 and the vehicle was serviced and ready for delivery on 17/09/2013
>>>> and we had informed you about the same along with the total bill amount for
>>>> Rs.11,500/-.
>>>>
>>>> We request you to kindly come and take the delivery of your vehicle at
>>>> the earliest.
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Rahul Patel
>>>>
>>>>
>>>> On Fri, Sep 20, 2013 at 2:32 PM, Rathod Motors
>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Sent from Samsung Galaxy Note
>>>>>
>>>>>
>>>>>
>>>>> ——– Original message ——–
>>>>> Subject:
>>>>> Fiat Linea – Status of Service
>>>>> From:Nishit Shah >>>> nsht29@gmail.com>
>>>>> To:rathodmotors@yahoo.com
>>>>> Cc:service.india@fiat.com
>>>>>
>>>>>
>>>>> Dear Sir,
>>>>>
>>>>> I have given my Fiat Linea, vehicle reg no: GJ 15 AD 1723, for paid
>>>>> service at 15500 kms on Monday 16th Sept, 2013.
>>>>>
>>>>> Its past 5 working days, I have still not received any call from your
>>>>> side with respect to completion of the work. How long it takes to repair the
>>>>> said defects.
>>>>>
>>>>> Kindly let me know when can I take the delivery of the car?
>>>>>
>>>>>
>>>>> Thanks&
>>>>> Regards
>>>>> CA. Nishit Shah
>>>>
>>>>
>>>>
>>>>
>>>> —
>>>> Pinakin Rathod
>>>> Rathod Motors
>>>> Vapi.
>>>>
>>>>
>>>> Don’t quit. Look ahead. Stay positive. And do all you can.
>>>
>>>
>>>
>>>
>>>
>>> —
>>> Pinakin Rathod
>>> Rathod Motors
>>> Vapi.
You may like to contact Mr. Binoy Gupta on professional basis and seek his guidance
Sir, I don’t mind contacting Mr. Binoy Gupta but just wanted a guidance that prima facie whether this case is fit of Consumer complain.
thanks.
I have purchased device tab bsnl penta online from snap deal. How do I file complaint for defective piece. After several request they are refusing to refund as well as for replacement.
I stay in Mumbai and snap deal office is near Delhi. (Noida).
Can I file online complaint.
I made a call log to the Lenovo Service centre on 10-9-2013 and the complain no is 7005573367 for repairing my laptop as it is under extended warranty service upto 2015. But till date I don’t get any service from their end. They gave me a telephone no to the respective kolkata service centre, I repeatedly call them but unfortunately they did not pay heed to my request. i am getting frustrated. what should I do. Can I lodge complain against the service centre to the consumer forum?
Before made a complaint you have to take all the things as a documentation.You can file RTI and take all the details from them. On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
They will surely help you to resolve matter.
Mr. Binoy Gupta
I am consumer of TATADCOMO teleservices . On 20th september, 2013, I got the sms from tatadocomo as below.
“Starting today,You can enjoy 3G speed at 2G rates.
Recharge with Rs. 129 and enjoy with 1GB 3G data for 30 days.
Exclusive offer only for you. recharge now! ”
When I recharged with Rs. 129 at that day evening. My main account has been credited with 111.81 instead of getting special offer mentioned in sms.
I contacted to customer care no. of time but there is no solution. After I have written mail to listen@tatadocomo.com about my query. they reply as
“We would like to inform you that as per our records we have found, the
correct benefits of Rs 129 i,e, Rs 111.81 main account talk time has been
already credited in your account. Please make a note the said offer i,e, 1
GB 3G DATA on recharge of RS 129 was not applicable for your number.”
this reply doesn’t make sense if offer was not applicable to my number then why did he send this offer by sms.
Here amount of money is small but I feel that I have been cheated by tatadocomo . so what should i do regarding this query.
The filing of consumer complaint is a complex process.
And unless you can prove you have suffered substantial losses,
not really worth the trouble for such small issues.
Binoy Gupta
Thanks a lot for suggestion
Dear Sir
My Nokia C6-00 (IMEI no.-357901041433317) was creating problem. As this is slide phone, Display was becoming white/sometimes lines where coming while sliding. Same problem was occurred last year also. Last year problem was resolved and services center guys guided me to take extended warranty and I took. Now again same problem came and guys of service center(Y.P. Enterprises, shop no-3, court road, Amritsar) checked my phone by opening all parts and after checking it thoroughly, they told me that they need to send mobile to head office. Job Id was created Job No- 11131 dated 13th Aug-2013. After that no response was given to me from service center side. I checked 3-4 times by doing phone calls and every time they replied that your phone will come today or tomorrow. On 4th Sept-2013 when I visited service center they replied me that due to water/liquid in mobile some part is missing and your phone is returned back by headoffice. But when I checked with Nokia care on 08030303838 Mr. Sourab told me that job id (139433527/130823/21) was created on 23rd Aug-2013. And he raised complaint (I-14628509713). And written complaint was also done 1-14631910048. After waiting for more near about one month, I’ve not got any proper update on complaint and question.
Now my questions to Nokia are:-
1. What services center guys checked for 30 minutes by opening all parts of Mobile?
2. Have they found any liquid/water on that time?
3. Was any part missing on that time?
4. If some part was missing then how mobile was working without opening slide?
5. After checking everything if liquid was there then why they created Job card?
6. Why I was not told same thing on that time?
7. Even after month why no information was given to me by doing phone call extra?
8. I was checking by doing phone call’s (even I can show my Bill details), what are responsibilities of service center? can they show any call done to me?
9. Maximum 10-12 days time was given to me for repair. Why online Job id was created after 10 days?
I am not getting any proper response from Nokia CCare. After one month have got mail saying same thing that warranty is void but not giving any answers regarding my queries.
Can I file case under consumer court ?
Vinod Sharma
9888991743
Dear Sir ,
I have purchase the new phone Nokia Lumia 820 It is now 3 month only & that phone is creating a big problem for me .camera flash is not working also all other apps are not working properly i have already submit that phone to the service center they said it will take 10 days to rectify the mobile if after that also it will not work then i asked them to give me the new phone i have wright the mail also for that once they called me…..but when i said that i want new phone they didn’t called me….there are saying to me u understand the problem .why?should i ????? i am very upset with their service when i called in service center i said i want to talk with the manager they said aapka hi mobile nahi hota or bhi mobile hote hain humare paas what is this ???they don’t have knowledge to talk with the customer……i am very upset with this service also with Nokia company “I WANT NEW MOBILE ONLY NOW” from them .they should apologize for that .pathetic people’s…….
You can file a consumer complaint
Binoy Gupta
eleena100@hotmail.com
I had purchased, Ertiga VXI From your showroom on 5 th of September 2013.
The said vehicle is suffering from the following defects:- Skirting for my brand new Ertiga VXI not at all matching the body color and Teflon coating was not performed. Vehicle left side doors repainted by service center authority due to accident done by Navnit service center. I have reported the above matter to Navnit motors at the day one of the delivery of my vehicle, Later this was undertaken by the service center to repaint the skirting. This took around 3 days for the service center and at the time of delivery the service advisor called me up over the phone asking for a grace period for delivery because of some problem created by the mechanic in the store. But mean while I was on my way to service center and when I reached there no one informed about any incident that took place in the service center with my car, after when they bought the vehicle outside in sunlight I was shocked looking at the left side both doors color as it was not at all matching my other parts of the vehicle. The service executive was fooling us by saying no it’s perfect there is no other problem, later he himself committed his mistake that the vehicle met with an accident by one of the service mechanic. But despite all my pleadings you have not made good the defect in the goods (Other Color particles all over the vehicle and Alloy wheels, which left the entire body with a rough touch) which is indeed regrettable and highly unbusiness like. On account Of your aforesaid dereliction of duty and failure and neglect to rectify the same I have,
Dear Sir
I purchased SONY LCD TV around 4 years back. Within 2 years, the mother board had a problem and was replaced, which I paid fully. Another 2 years passes by and they say panel has to be changed. When I now check with showroom, they are saying that there must be some defect, otherwise Sony LCDs are very robust. 2 problems with 4 years they have never heard of. Hence they have convinced me that it was a defective piece.
I understand that company doesn’t have 100% control on quality, but if one-off problem come due to original / manufacturing defects, company should have a policy to compensate for it.
Also, sales people state that the panel has a life of 60000 hrs. But to my surprise, it’s life is over within 5000 hrs? If I do not use TV enough to start giving trouble in 1 year (warranty period), I should not be penalised to pay 13000 for panel replacement.
While purchasing it was told that nothing happens for 10 years. But today when I interact with customer-service, they say that 4 years is a good enough time for LCDs. Whom to believe? If I go by sales people, the model given to me was defective. If I go by service people, I was misguided and material facts were hidden while buying the TV.
To the above plea, company people are simply saying that its natural that defects do happen over time and since warranty is over, I’ve to pay the full charges.
The whole experience makes me feel that I was cheated & mis-guided and company/authorized show-room should replace the panel at their own cause.
Do you suggest to go to district forum or I do not have any chance against the T&C of the company ?
You have no case.
A Sony TV could last 10 years.
But the normal warranty is only for 1 year.
There may be extended warranty…..which does not appear to be in your case.
Binoy Gupta
Hello Sir,
I sent mobile as a courier though Overnite Express Pvt Ltd on 19-Sep-2013.
But when it reached It was empty. My brother opened packet in front of courier guy so didn’t sign any receipt. I have airway bill no and I am following up with company from last 10 days but I am not getting satisfactory response.
When I asked in detail they are giving reasons that there are some technical problems in your bookings so there is fight between their business agent and company for settlement.
Cost of Mobile is 17500/- they are asking me for 50% of the amout which is not at all acceptable to me. I have mobile bill as well booking receipt and mail communication with company.
So what should be my course of action.
I am getting mentally harassed by non cooperative behavior of company.
Also I am staying near Churchgate,Mumbai.
Please help.
You can file a consumer complaint
Binoy Gupta
eleena100@hotmail.com
My loan was rejected. Credit Sudhaar was my choice. Initially they were slow. But their counsellors were able to handle all my queries. I will give Credit Sudhaar a positive review
HI
sir , i am from bhiwandi, thane,mumbai .sir plz help mi out .i had buy sony xperia sp mobile phone on 15/8/13 .and the phone got fulty in under 7 day. So i had submited my phone to service center in thane (ccom telecomunication) and they told me that they will replace my mobile in 7 days but now its almost 2 month gon (15/10/13) but they not give my mobile and not able to any answer for delay.so can i am able to do case ? If yes then to whom i can make party sony mobile or service center?
I requesting you to plz give me a adv which can fight my case against them in court .
thanks yourfaithfully
siddhesh pathare
Go ahead and file a consumer complaint.
Binoy Gupta
Dear Sir,
I had purchased a karbonn a9+ mobile from online shopping on 31.12.12 .After some time my set is doing more problem.Service center member tell me this problem is manufacturing defect by company and sent my set three times to company for repairing within six months but my problem is not resolve. I am getting mentally harrassed to this product.There is no response to customer care number or e-mail address given from company address .I also send a registerd letter to the company address.
I am staying Kanpur Uttar Pradesh.
Sir please help me
Go ahead and file a consumer complaint.
Binoy Gupta
Deal Sir,
This Regarding my CIBIL status “Post Written Off Settled” against vehicle loan with BAJAJ Finance.
I have taken Vehicle loan in 2008 from Bajaj finance As per this loan account there was some pending amount pending due to last check bounce. and these guys never informed me about this.
But now when i applied for another load, i found this entry in CIBIL.
So in order to remove this. I have paid full pending amount including interest and penalty to Bajaj Finance.
pending amount was 4289/_ but i paid 12805/_ which include everything.
i asked to remove Remark in CIBIL status. but currently it is showing as “Post Written Off Settled”.
With this CIBIL status banks are approving my loan. As per CIBIL rule if someone has paid full pending amount including penalty and interest loan account status should be [Blank] or [Close].
I called many times to Bajaj costumer care and sent mail. every time they say your request is in pending. But now they are saying they will not change status without any reason.
Please suggest if this is a valid Complaint for Consumer forum.
I have all communication mails. account settlement documents and statements as a proof.
Please advise…
Yes you should file a complaint with the Consumer Forum.
Binoy Gupta
Namskar,
I have a complaint against IRCTC, thing is that I have two tickets for same journey one is counter and 2nd one is IRCTC E-ticket. One day before I came to know that my both tickets got confirm and I cancelled my IRCTC ticket, Travelled through COunter ticket.
The IRCTC ia saying you have travelled with this ticket when I asked for return my IRCTC cancellation amount.
Please tell me whether will i go for consumer case or not.
I am having my counter ticket and IRCTC ticket.
Thanks,
Dinesh
You can certainly file a complaint in the Consumer Forum.
Binoy Gupta
Dear Sir/Ma’am
Subject-An application for not pay my Salary from 40 days.
I wish to request you that i was working with Xpedia Infotech, In Chandigarh from last 4 months. Mr. Pradeep S/O Tarsem Lal is Managing Director In Xpedia Infotech
(Permanent Add-H.No-59 RCC,Opp. Civil Hospital, Fathehabad,Haryana-125050, Mob No.+919592926333) and Mr. Vikramjeet (Permanent Add-Jammu, Mob No.- +918699139705,+919592925556) is BDM In Xpedia Infotech but stay in Mansadevi Complex, Chandigarh together.
Its unregistered, fraud & job rockets company in SCO-35, Office no.-108,Second Floor, Sector 7 C, Madhya Marg, Chandigarh-160019, But suddenly they have plan to shift in other place before December 2013 from above address.
They open new companies from different-different locations and names. The current name of Xpedia Infotech belongs to TLC Services in Chandigarh. They always persecute company’s employees and they do lame excuse for terminate their employee after one and two months working day not do not Pay rest salary.
When I request him for rest salary then they do misbehave with me and call that this is my company and there is only my rules and regulations and My company is running according my conditions either it is legal or illegal doesn’t matter. But say to me lefting time that’s your salary will transfer in your account after 2 days and I Didn’t found my pending salary upto this date.
Therefore, I request to you Kindly take an extremely good action against this “Fraud and Job Rockets” company.
I have all company’s documents Like offer letter and joining letter.
Applicant:
Deepesh
+91-8054148917
I am sorry non payment of salary does not come under under thr Consumer Protection Act.
You can try writing to the local Labour Commissioner.
Binoy Gupta
Dear Mr Yazdi
I am receiving a lot of enquiries, or rather complaints, several through your blog, as well as through other references.
I do try to reply to most of them. And I do have visitors in person whom I dont charge any thing. But I do have time constraints.
I have been working on a model where junior advocates will handle consumer cases in Mumbai – State Consumer Commission….and Mumbai from South up to Boriveli….subject to my overall supervision.
But then these advocates would expect payment…..which I would try to keep affordable and transparent.
You can advise your friends and well wishers.
Binoy Gupta
Hello Everyone,
Thank you for your tremendous response to this post. We are now constrained to close this topic for discussion. If you have any queries or problems, you may send them directly to Mr. Binoy Gupta at eleena100@hotmail.com or call him on 98191-16360 and seek his appointment for professional advice. Thanks once again.
I have bought a mobile phone from idea store 20-03-2013 model no Alcatel one touch 985( IDEA AURUS). After five month white line appear at display still I was talking and do all work thorough my phone. I take this handset to alcatel service center. service center told us that handset is water logged therefore it will not cover under warranty. Can we file a complaint in consumer court against service center ? .Does water logged hanset cover under warranty. my handset still working today.
Please read the above comment. You may contact Mr. Binoy Gupta directly in the matter
District consumer forum rejected my complaint since the complaint against manipal finance was filed by me on the strengh of power of attorney executed by my son who is the fixed deposit holder.JUDJE ADVISED ME TO FILE A FRESH COMPLAINT BY MY SON ONLY NOT BY ME ON THE POWER OF ATTORNEY.NOW MY SON FILED IT AND HE HAS GIVEN ME POWER F ATTORNEY.AS PER EARLIER ADVISE COMPLAINT CAN BE FILED ON THE POWER OF ATTORNEY.NOW WHAT CAN I DO FOR THE JUDJEMENT I HAVE TO YET TO GET THE JUDJEMENT. I AM WAITING FOR THE POST. KINDLY ADVISE ME.-P.GOPAL SHASTRY
Since you have filed a fresh complaint signed by your son, forget about the old one.
You dont need that order.
You can appear in all the hearings on the basis of power of attorney.
But the Affidavit of Evidence will have to be signed by your son.
You can sign the written submissions.
Binoy Gupta
Dear Abhishek
You have to file a complaint against the manufacturer…..you can add the service centre as a party.
But what is the reason for the water logging. If it is due to your own fault, then you dont have any chance of winning.
Binoy Gupta
Hello Yazdi Sir,
I had got my Telephone and Internet connection from MTNL. The wifi modem they gave me has a range problem. I complained about it to MTNL customer care, and after that I got a call that instructed me to resolve it doing some changes in “my Admin” (MTNL website for wifi). But it didn’t work. so he asked me to go and change the wifi modem in MTNL exchange office. When I talked in exchange office they said they dont have modem right now, and they would resolve it as soon as they get the modem. After one week I called him and got the answer that we still dont have it. Again after one week I called him and got the same reply. almost one and half month later, again I called to customer care and told the whole story. He told me that he has filed a complaint and my problem will be resolved in 24 hours. But almost one week has past and no response…. There is another story that was going along is- I was not getting my Internet Bill at my home. I had to take the duplicate bill in exchange office only. The first time I paid it but next time when I didn’t get the bill, I went for the duplicate bill but they said “your bill has not been generated yet”. In anger I decided that I would pay the bill until I get the bill. So I didn’t go after that and waited for the bill to come at home. But after One and half month I got a call that I have not paid the bill and pay it in 2-3 days. I thought to pay after few days as I dint have money that time. But They cut my phone and internet after 3 days. And when I talked to the official in office, they said “dont say that you have not got the bill, its all your fault. Why didn’t you paid last month”. I told them the reason but they started talking in anger and told me to go to other person in office. I talked to another and he said “Ok, you will get the bill from the next time, but pay it for now”. And I paid it with penalty . Then someone told me to contact the manager, and I told them the whole story. He said ” why didn’t you come to me before paying the bill, I would have cut the penalty, now I cant do anything. But I will resolve your wifi issue next day”. but again one week past and no response. I am very busy with seeking job for me these day, and use internet a lot. But when I face the wifi problem I get irritated and frustrated. So I decided to stop my job search, and settle this problem first. And I want my issue to be resolved and get a compensation for that trauma. Is it sufficient reason to file the complaint and win it in consumer forum? Please help me out! And how much should I ask for compensation money?
Thank you.
Saurav Sagar
Dear Saurav
You can certainly file a complaint in the Consumer Forum….
But pernaps it may not be really worth the trouble.
If you want to claim damages, you will have to prove how much loss your suffered.
Otherwise, all you get is only token damages.
Binoy Gupta
I will try to find out in a few days.
Binoy Gupta
Thank you for giving your precious time and guiding me sir!
Dear Sir,
Please can you help me in locating a good lawyer in Hyderabad who handles cases at the consumer courts.
I thank you in anticipation.
Syed Raza
sir,i need yr help.i student of daviet daltonganj jharkhand.i belong to st/sc catogary our college approvel held up for two year 2009-10,2010-11,at that time we piple not get scholarship,by state govt. (though post matric),around 1an half lakh.we are final yr student(2009-13)batch,we people are help less.management put press to cleare all the fee. Even we are in 8th semester and we have 4th semester result.even central plain for st/sc and poor student total wever plane but college are not ready to lastain any thing.college get back date approval.but how we piple get back date schcolarship,we are badly treate by our principal.
Dear Ravi
Your case does not under consumer protection act.
But there are other laws which could give you some relief.
I would like to have some more details
1. What were the terms and conditions for your admission.
2. What was the fee structure and who was supposed to pay it.
3. Why did you not receive your scholarship.
4. I am sure there must be other sufferers like you.
I will definitely try to help….and I will not charge anything.
Binoy Gupta
eleena100@hotmail.com
I got call from datawind (manufacturer of akash) to buy a tablet with solar charging facility and having a usb port. Whose mrp is 5999. Which will i get in 5299 and without any shipping charge. And they dint provide me any booking id to track. Wen i got product. Invoice of 4999 with payable 5299. Instead of usb port they gave a connector. Asking for solar charge. They said its a accesory worth 1000Rs which i have to buy if i want. And they are not responding on mails. Customer care says they dnt return. The no. From which i recieved call when i call it. No1 recieve call.
Please avoid oral contracts. Whenever a call comes, ask them to put the offer in writing. If they are honest, they should do so, if not, it is not worth the tempting offer !
HI Sir,
I had purchased Canon DSLR from Croma store and then I had submitted it at Croma store for cleaning purpose. They gave it to Canon service centre with a time gap of 4 days and then they are saying that it is a fall down case and you need to submit Rs 6000 for the damage. I have a document from Croma stating the date and the problem.I got a call from Croma to collect Camera and Lens which is not repaired.Can I lodge a complaint in consumer forum and should I collect CAmera and Lens or should I wait for the judgement.
Thanks
I think you should not collect the camera but file a complaint against Croma….and see their reaction.
Binoy Gupta
Sir,
I have received letter from Croma that Collect your camera within 14 days else no claims will be entertained.
I haven’t filed case with Consumer Forum till now.
Please look into the below mail which I had send to them.
Dear Croma,
This is in regard with the camera which I purchased from Croma store, Bill attached and details are in below mail.
During the time of purchase it was promised by Croma as well as Canon representatives that during the time of warranty I can submit the camera at Croma retail shop of Gurgaon for any kind of defects or problems and servicing.
I along with two other friends purchased three camera in a period of 2 weeks, as I believed in TATA as well as Canon.
I went on many trips and used the camera and it was around six months from the date of purchase, So after the last trip I thought of getting my camera cleaned as it is an Electronic Equipment.
I submitted it to the Croma retail shop on 22/09/13 attached is the gate pass and the problem which was mentioned on the back of the receipt by the Croma representative Mr. Mahesh, both the images are attached. It was specifically mentioned to Mr. Mahesh that only cleaning is required and there are no other issues, as was mentioned by Mr Mahesh that Camera is submitted for Servicing.
During that time it was checked by Mr. Mahesh and he asked to remove the battery and memory card and take the bag back. Camera was functioning perfectly at that time and there were no problem as it was checked by the Crome representative and mentioned on the slip provided by them.
I was not informed about any details of my camera it’s whereabouts and it took a lot of efforts from my side in calling Crome support centre and Canon support centre. Contact number given by Mr. Mahesh was not reachable.
At last I was able to contact somebody from Canon stating that there is a non warranty job card issued against the camera and it requires Rs 1000 for its repair.I objected stating that Camera was in perfect condition when it was submitted and it is under warranty.
After 7-8 days I again got a call from Croma stating that Camera repair requires Rs. 6000 and when I objected stating that camera was in perfect condition and under warranty and why is there a change in estimate I was asked to come to Croma Retail Shop at Gurgaon.
I visited the shop on 19/10/13 and raised my concern about the repair cost when Camera was in perfect condition when it was submitted and it was examined. I was not provided with any solution instead I was asked to go and visit Canon Service centre along with Canon representative. When he contacted service centre it came into knowledge that it is closed and Mr. Mahesh Croma representative assured that they will report to me on Monday with the solution and they will contact Canon Service centre and get the Camera fixed.
It is 23:43 hours 23/10/13 and I have received no response from Croma.
These are my concerns:
1- I have bought this camera for my use not to deposit it in Canon and Croma store, It’s been a month I don’t have my Camera.
2- When Camera was submitted it was in perfect working condition and was examined. Now I am being told that it is a fall down case which can be by the Canon or Croma people but not by me.
3- I didn’t received any updates about the status of my camera and I believe that my camera was misused, mishandled and then broken.
4- Inspite of visiting Croma Store and giving assurance on saturday that I will be updated on Monday I haven’t received any information.
5- I have lost many opportunities where it was required by me to take pictures and use my camera which I will not get again. How is Croma as well as Canon going to compensate for this loss as it is the problem with the processes of Croma and Canon because of which I am suffering.
6- Since it is no fault of mine I am not going to pay for the repair and I want a detail about my camera and the date, time and place when I will receive it.
7- In the job card of Canon when it is a computerized job card why entries are filled with pen? How can I believe that these entries are genuine and are not compromised?
I believe that I will receive a prompt and appropriate reply and my issues and concerns will be taken care by both Croma and Canon as there were Canon representative also present in the Croma retail shop.
Thanks
Purchase Date- 17-02-2013
Submitted Date at Croma- 22-09-13
Delivered to Canon- 26-09-13
Expected Date of Delivery Warranty Case (4 Working Days)
Expected date of Delivery Non Warranty Case (7 Working Days)
My camera was submitted as non warranty case.
Sir Please advise me what steps should I take.
Advocates are asking Rs3000 for filling the case.
Thanks
Sir I send them this mail on November 1. Is this acceptable as a notice.
Dear Croma,
This has been more than month. I have received calls from Croma store that Camera is fine but lens and the problem is not rectified and I will not collect defective piece.
Please consider this as a notice and after a period of 7 days I will be lodging a complaint in Consumer Forum.
Please rectify my problems and issues and the inform me of the way you are going to compensate for the delay in the delivery and the problems that I faced.
I even cannot take pictures in Diwali.
In the telecon with the Canon authority they also agreed that it is a fault of Croma store and a delay of 4 days is unacceptable.
Thanks
Hello,
I had booked tickets on an airline through a reputed online travel agency. I missed the flight and after confirming the NO-SHOW and deducting fare and other relevant charges, the airline initiated a refund of the AIRLINE/AIRPORT Usage taxes. However, since the ticket was booked through the travel agency, the amount has been credited to their account and it is the responsibility of the agency to route it to me.
However, the travel agency is quoting their own charges and reverted back saying these charges amount to more than the refund and hence, there is no refund amount for me in this case.
The agency charges are as follows. Cancellation charges, convenience charges (for online booking) and discount charges.
First, this is not a cancellation but a NO SHOW. So, the claim is false.
Second, the convenience charge has already been pocketed by the agency and is neither claimed by me nor a part of the airline refund.
Finally, discount charges can be claimed if there is a cancellation. But since NO-SHOW is essentially a consumed ticket, there should be no case to charge this.
is this a fit case for a consumer complaint? Any prior cases of the above type you have come across. Here is a related and identical case. Note the responses.
https://pt-pt.facebook.com/Goibibo/posts/10151210256188694?comment_id=25717337&
offset=0&total_comments=8
Thanks.
No show is worse than cancellation. Because this may lead to a seat going empty.
Go through the terms and conditions printed on the ticket and then decide whether they have charged excess……if yes, you can certainly file a complaint in the cosumer forum.
Binoy Gupta
SUROOP CS
CHIRANDASSERI HOUSE
PONNANI PO
MALAPPURAM(DIST)
KERALA-679577
MOB;+919745907625
INVOICE NO:1127
I SUROOP C.S on 3rd september i brought a new laptop of SONY VAIO SVF 15213 NB(Sl.No: 0009620) from SONY VAIO MEERA ELECTRONICS SYSTEM AND SERVICES ,LULU SHOPPING MALL @ EDAPPALLY ,KOCHI – 682024. There was a manuacturing defect on the laptop which i brought, on the right side of the laptop there is a sound when i shaked it.When i told this problem after two days through phone the seller said it is not an issue it is from DVD DRIVE. it happens normally .After my 10 days holiday when i came back the seller directly told go and show this laptop to service center.When i asked for a replacement he rejected it by saying,replacment can only be done within 3 days.Atlast when i go to service center there the operator told replacement can be done within one week.since the laptop have been taken around two weeks it can’t be replaced and inorder to repair it they want to open too.it will take 1 day to get back and plus wastage of my precious time and that to for a new laptop which cost Rs.38,900
when i gone for getting back, again i found the same problem and it extent to one more day to solve the problem.it results in lot of loss for me like my time, money valuable works @ my class etc.. and too I found battery back up got up less and there was scratch after it done with service.I brought this laptop on borrowing money from someone. I am coming from a KERALA SCHEDULE CASTE family and who is pusuing MBA .In any case i need a COMPENSATION for what your company had done on me and that too on a new laptop.
Please help iam poor
Filing a consumer complaint involves time and some money, unless you can file it personally.
Being a scheduled case or a student of MBA does not really matter.
The concept of damages is practically not known in India.
If you want to claim damages, you will have to prove the loss you have suffered, other wise, you get only token damages.
Try to get the lap top repaired.
Binoy Gupta
Hi Sir,
I am using KENT RO last four year and every year i am being taken AMC of this RO system(Charged of AMC Rs 4000/-) from Tuffle appliances.But service provider not provide the services properly , they are not serious and punctual for any complaints are reported by me about RO system.In present time my RO is not working since last 6 days and i am regularly call to the service provider but i am not found their service.
I suggest you talk to Kent helpline and do what they suggest.
Change the AMC provider if possible.
This is too small a matter to file a consumer complaint unless you have a lot of spare time or money to spend.
Binoy Gupta
eleena100@hotmail.com
i have purchased refrigerator of whirlpool one year back. Being in army as i posted in place like Faridkot in punjab my refrigerator stopped working.
Subsequently I approached Consumer care center of Whirlpool for its repair. seven days past now also no one has come for repair,however I received email from whirlpool that engineer will come next day………but no one has come till date.
Filing a consumer complaint is a tedious process.
Talk to the Consumer Care Centre of Whirlpool every day….send them one email every day.
And tell them that if they dont get it repaired immediately, you will file a consumer complaint.
That should work.
Otherwise, You can always file a consumer complaint.
Binoy Gupta
Dear Sir,
I have given one mobile to repair at authorized repair center. It has been more than 10 month now and I haven’t received my mobile back. Whenever I have visited the shop I got assurance that they will give my mobile back in good condition in week time but not received my mobile yet. It has happen 5 times till date.
Please suggest what to do. How do I receive my mobile back? Can I register a case in consumer court?
Regards,
Rohit
Yes you can file a Complaint.
Binoy Gupta
eleena100@hotmail.com
Dear sir
I bought karbonn A25 on 23rd may,2013.In october I started facing problem regarding the touchscreen.soon after, I gave my cell to service center ‘all cell solution,jwala nagar’ 7/274, near mcd school.after 15 days,they fixed the touchscreen and gave it back to me.A little while after receiving the phone,I realised that the ‘lock’ button of my phone is not working properly.when I plugged the phone into charger the charged for a little while and soon after charger also stoped working.since,my phone is in warranty till 22nd may,2014 and the warranty of charger is till 23rd november,2013.i contacted the service center ‘all cell solution,jwala nagar’ for the defective charger,they told me that they are out of stock of charger and told me to go to nirmaan vihar for the same.when I went nirmaan vihar center I was again told the same thing and again told to go to noida service center.This process went on till I’ve spend hundreds of rupees and lot of time in travelling.I also contacted karbonn customer care,and they told me that until service center don’t send request for chargers to the company.Company can not send chargers. I’ve suffered ill-treatment in service centers as the service personnel misbehaved with me every time I went there.A lots of time and money was wasted in trival pursuits of getting my phone fixed up.I am very disappointed with the after sale service of karbonn.
necessary details:-
Bill serial number :- 091 pasi communication M-17/A-3,Dilshad Garden
IMEI number of phone :- 911308400263229
911308400616228
repairing job sheet no :- 2178
Please suggest me what to do? Can I file a case in consumer court?
soon reply will be highly appriciated
contact no. 9953481259
SRS Travels Fraud in Banglore…
I had booked ticket for 15/11/2013 from Bangalore to Hyderabad. My pick point was MARATHALLI but bus didn’t come to pick up point. Your agency (SRS Travels) sent a pick up van (at 9:10 PM) and I went to Anand Rao Circle. I had already boarded the bus after submitting my two carry bags (10:45 PM). I was also carrying two small cartoon of books, so the conductor denied to take it for the journey and suggest to send it through VRL Logistic (another Travels Agency). I had been to VRL logistic to deliver my cartoons and the bus left in 5 mins without informing me by leaving my two carry bags in open. I also asked the person who was the counter-in-charge to return my ticket fair, he too denied to return. Somehow I managed to return to my home at 12:30 in the night.
What kind of service it is?
Where are my carry bags?
If you can’t take me in your bus than why can’t you return my ticket fair?
If you were not ready to carry all my luggage, then why did you pick me up
from Marathalli?
I am frustrated and can go to any extent to get my belongings and ticket
fair. I hope you will take proper care of my horrible experience with you,
otherwise I will go for legal action through proper channels.
Regards,
Pratik Kumar Sarangi,
0879-251-3022.
Sir ,Pls. find below my complaint against HDFC on non disbursment of home loan -Pls. suggest can I go ahead to lodge in consumer court.
Particulars /Details of Complaint application:
We had finalised resale property and applied in HDFC Limited for home loan of Rs.35,00,000/- in April-13 by submitting all required self as well as property documents which HDFC sales representative Mr.Veerprakash asked for. Bank had demanded all property registered documents of first & second owner also which we had submitted to them. When Mr. Veerprakash received property documents ,he told us that there are already two home loans going ON which are approved by HDFC , hence there would be no any issue reg. property to disburse home loan to us on this particular property. After submitting all required documents to bank we have got confirmation of home loan approval on our file no.608305472 and they had confirmed us for going ahead for property registration. Accordingly we have did the aggrement of assignment on 15th June-13with property owner in sub-registrar haveli-IV office by paying required stamp duty rs.2,40,000/- , registration fees of rs.30,420/- , legal fees rs. 15,000/-, bank processing fees rs.11236/- and other charges @rs.10,000/-(Total of @rs.3,15,000/- ).
After then Banks has demanded us original aggrement which we had did with property seller for loan disbursement purpose which we have submitted to them .In receipt of original agreement copy from us ; Mr. Veerprakash has confirmed us and our property seller that HDFC will disburse loan within next ten days. When we had contact Bank after week period , they had told us that loan borrower have to make aggrement with Bank reg. terms & conditions reg.loan repayment etc.by paying stamp duty charges of Rs.7562/- which they have taken us from 13th July-13.However when we have contacted Bank for loan disbursement & signing on bank agreement which they had asked for , we got thier reply that our loan will not get disburse due to some legal reasons. Hence we had approached HDFC ,shivajinagar branch but nobody allowed us to meet related persons. We had again and again tried to meet bank officers but they denied to meet .When after several follow-ups and requests we meet to legal & technical department where we surprisely came to understand that Mr. Veerprakash has not contacted internally them of loan clearance against property selected,before giving confirmation to us for go ahead for registration of property. We have severally contacted HDFC peoples of legal & technical officials for clearing our loan by telling them that we had given 7 lacks rs. advance to property seller on confirmation from HDFC reg.loan clerance and we had spent Rs.3.15 lacks on account of property registration but they refused to hear our request & asked us to contact with HDFC sales dept. only to whom we had in dealing with. We had again and again contacted HDFC sales dept. & requested that already we had paid advance amount of rs. 7,00,000/- to seller which we can’t received back since we confirmed seller that HDFC already given clearance for loan disbursement and accordingly Seller also invested to brought new property. But Sales persons also not listened us & told us that loan disbursement is in hand of legal & technical department, so you need to follow with them only. We are already in financial trouble and due to non disbursement of loan by HDFC ,we had cancelled our purchasing registered aggrement with seller. The whole Cancellation Deed cost also we had paid including all legal ,registration office fees & other documentation charges @10,000/-.In this total procedure from home loan application to Bank till Cancellation Deed we had paid @3,25,000/- as well as we are getting very much mentally penalised and harassed by Bank peoples.During this period we were not in position to made round in Bank for followups since we had given birth to our baby in May-13 ,eventhough to get our money back we had tried to made several followups in that condition also.Actually on the basis of confirmation of loan disbursement from Mr. Veerprakash of sales dept. only we forced to did the aggrement & now we had not getting any support form bank. We would like to request you to please give justice us by arranging to refund us form HDFC bank the loss incurred on account of stamp duty,registration charges, legal fees & Bank fees, Cancellation Deed charges etc in total of@ Rs.3,25,000/- as we spent the same after firm confirmation from HDFC Bank of loan disbursement only.
Yes you can file a Complaint.
A better option would be to engage some Advocate in Mumbai on payment
and let him handle the matter for you.
I could help you find some one.
Binoy Gupta
eleena100@hotmail.com
Thanks Sir….I would like to ask that Bank peoples are saying that as per our loan sanction letter ,Bank reserves the right to non disbursment loan at any time…..But before making registartion aggrement Bank have to inform me so that I could saved my stamp duty & regst. fees paid to Govt , Legal cahrges etc. Rs3.25 lacks.
Pl. phone me or send. email
9819116360
Hello Sir. I am new in the city (Bangalore) and I paid an advance to a sofa maker. He had promised that he will make the sofa within 7 days. It has been over a month and he has still not delivered the sofa. He has now stopped taking our calls and I feel that he doesn’t want to return the advance we had paid to him. Amount is Rs. 10,500 . It would be great if you can advise if I can approach the Consumer Forum for the same.
Thank you.
Yes you can file a Complaint.
Binoy Gupta
eleena100@hotmail.com
Hi all,
I would like to introduce to this Forum a new website in the service of harrowed consumers – http://powertoconsumer.in. Initiated by a well known and experienced legal adviser Mr. Shivesh K Sinha, Advocate, State Consumer Disputes Redressal Commission, Bihar, powertoconsumer.in is the right place to find out how you can claim what is your right against faulty traders and service providers. All you need to do is pose your query in the simple query form, and our legal adviser will review your complaint and suggest you an appropriate solution at the earliest. But that is not all. The website will also guide you on the steps of filing a complaint, plus has an Online Complaint Tool feature to help you get your complaint generated in a format prescribed by the consumer court(s). All this for absolutely no charge.
I will urge everyone on this Forum to take advantage of this initiative and spread the news, far and wide.
Regards,
Power to Consumer
Hi, I have joined for beauty treatment paid 30000 its just less than a month. i have took one session also on the same day of joining. I think they took much amount from me. So I wanted to cancel the treatment as i am not interested, So they are saying that they cannot refund the money as the bill contains the money is not refundable. so can you please suggest how can I get my money back. Is it possible or not?
You can not go to the Consumer Forum, simply because you are not interested in continuing, or because the charges are too high.
You can file a consumer complaint if there is deficiency in services.
Binoy Gupta
hi sir
i have bought a room heater 7 days back of morphy richards.
cost of rs4739.
it is not working properly.
i lodged complaint at service centre and mailed them also.service boy came to house and said its ok without even checking properly.
the problem still persists.
can i go for a complaint.
do i have to complaint against the dealer or the company
You can cerainly file a consumer complaint.
Make both parties……dealer as well as company.
Binoy Gupta
Hi Sir
Based on the information provided by the company’s representative on telephone, I agreed to take policy named -‘Cash Flow Plan’
Though from the beginning I was asking for being very much clear about terms and conditions of the policy I was explained –
1. Premium paying term of 4 years and policy term of 10 years.
2. 1 gm of gold coin offer with policy.
On receiving documents it was observed that –
1. In policy documents (bond) as policy term of 10 years and premium paying term also of 10 years, which not explained earlier.
2. During explaining about policy they promised of 1gm gold coin with policy. After getting
policy documents they did not send gold coin. In policy documents they have clearly mentioned no gifts are offered with the policy.
On repeated inquiry they managed to send one gold coin, on checking it was found that the coin was actually weighing only 0.5 gms and not 1 gram.
3. Contact number printed in the policy documents is wrong.
4. The basic plan mentioned in the policy and quotaion provided by the company doesn’t matches with each other.
5. The work place, height and weight mentioned in policy documents is incorrect, this information was not collected by the company from me.
6. One of the signature in the application form is dummy.
So looking at above misguiding, cheating and forgery in the documentation I submitted application for cancellation of policy. But the company has deducted 2275/- rupees and giving reason of terms and conditions of the policy.
Even after repeated request to refund total amount paid towards premium paid by me, they have not taken any action and finally asked me to contact local Reliance life office. I tried to contact through mail and forwarded my request nobody has responded.
So I want to file a complaint of misguiding, cheating and forgery in documentation and fraud against Reliance Life Insurance Company in consumer court. is It Okay.
Here the fraud was probably committed by some agent.
But go ahead and file a consumer complaint.
Binoy Gupta
Hi. I have booked a residential flat in April 2011 at mira road, mumbai which was under construction that time. After taking 20% of the total amount the builder changed the plan of the site in Nov 2011 and forced us to re-elect the flat and told us that they would get it approved soon and then after registration will be done once the construction will be started. It’s been 2.8 years now but they are still saying that they haven’t got the approval due to which construction is not started. I have been trapped and going through difficulties by paying rents and interests on loans here. Can you please suggest what should i do to come out of this trap.
What is the amount involved.
Contact an advocate and file a complaint in the Consumer Forum.
Binoy Gupta
eleena100@hotmail.com
so far i have paid approx 13 lacs. Can you help in this case ? if yes, kindly give me your office address.
Please prepare a brief summary, like date(s) and amounts of payment, total amount payable, etc. and email it to me.
Then we can talk on the phone and decide the future course of action.
Binoy Gupta
eleena100@hotmail.com
Hello Binoy sir,
Can you please tell me in my case currently builder is charging 1% MVAT on the agreement value, but i think this amount is to be paid by the builder.Please correct me if i am wrong. Also could you please tell me the current stamp duty applicable on properties in Thane (5% or 6%).
VAT is normally payable by the purchaser. But see what the sake agreement says.
I have no idea about the stamp duty and regn. expenses.
The builder’s lawyer should be able to give you these details.
Binoy Gupta
I am being using Tata Photon Plus connection around last 2 years time. Recently from last 4 months time, I am using Rs 400 plan which is expected to give at least 1 MBPS speed for first 1GB surfing. Then it is expected to give me Unlimited Usage at speeds up to 153.6 Kbps. I tried making complaint with tata teleservices that I am not getting even 10 KBPS, but no one is ready to listen to me. Tata Teleservices is not ready to take my complaint. What Nodal Officer said to me is as Company claimed that after usage speed will be from 0 KPBS to 153 KBPS, so even if you are getting 1 or 2 KBPS speed we cant take complaint. As a customer, do we really expect to get 5-10 KBPS when Company is advertising it as upto 153.3 KBPS. Isnt it is a cheating with genuine Customer? May I know to whom I need to contact for resolution. Who will listen to my voice? Tata Teleservice is not ready to take my complaint.
Now I am thinking to close my connection.
This is really too small a matter to file a consumer complaint.
Simply change the service provider.
You have so many.
Binoy Gupta
Hello Sir,I had purchased a Mobile handset of a branded Indian Company in April 2013 in Mumbai with one year warranty.After approximately three and a half months of the purchase in August,2013,various problems started cropping up and in a span of other four and a half months the handset had to be sent to the company’s service centre and it had to be repaired three times.After that again a problem occurred for the fourth time and this time I thought that enough is enough and thereafter sent a mail today to the company asking them to give me a full refund of my purchase price or else I will file a case against them in the consumer court.I received a call from their executive today morning informing me that his company is ready to replace this defective handset with a new one.But when I told him that I will accept the new handset but with a warranty of one year for it,he refused it by saying that he can give warranty as per the old handset’s warranty only,i.e as per the old invoice of the to be replaced handset.I refused his offer saying that when I am entitled to a new handset then I should get it with a new warranty of 1 year as my old handset remained with the service centre for more than three months due to it’s defectiveness.
Now,my question is that according to consumer rights,can I press for a full refund only or is it mandatory/compulsory for a consumer to accept a replacement in lieu of the defective product and not press for a full refund? I actually wanted a full refund because I fear that if the warranty of this handset gets expired in March,2014 and if some problems occur thereafter then what will I do? I don’t want to experience the harrowing experience again that I had with the old defective handset.I don’t have faith in their product now and am worried that if I accept the new handset,the same problems might happen again and now with a new warranty of three months,the matter would get worse.
Please advise me whether I can refuse their replacement with a warranty of only three months and instead press for a full refund of my purchase price of the handset according to consumer law.
Thank you in advance for the answer.
Take the replacement.
If its a new piece, there will not be any problem.
In case of defective pieces, normally, problems start appearing within a month or so.
If there are problems, you can again fight.
Binoy Gupta
eleena100@hotmail.com
Thanks a ton for the reply Binoy Ji but I would like to know from you that as per the consumer rights law,can I refuse the replacement and instead press for a full refund of my purchase price or is it compulsory to accept the replacement? I am afraid that with the three months warranty,I might land in to troubled waters again and I don’t want to take chances.What will happen if the handset starts troubling after three months when the warranty expires? My purchased handset started giving me trouble after three months only as you might have read in my post above and hence I am least interested in taking the replacement with a three month warranty now.Just tell me whether it is in my right as a consumer to refuse the replacement and instead ask for a full refund only? And if the full refund is denied by the company and they only offer replacement then can I take them to consumer court for obtaining my full refund and in such a case what are my chances of winning?
Thank you.
I really do not know the answer to your question.
You will have to file a consumer complaint and see.
Binoy Gupta
Dear Sir
I have a complaint against PNB metlife regarding life insurance policy which was mis-sold to me one year back. I communicated with company several times but the company has not agreed to refund my deposit money. Hence, I have decided to move to consumer court. It would be great help if you could let know me the chances of winning a case in consumer court. I know my complaint is quite strong as company and their agents have cheated me right from the beginning and my signature has also been forged.
Any suggestion from you would be great help to me.
Thank you
Divyanshu Yadav
Go ahead and file your Consumer Complaint.
If your grievance is genuine, you will win.
Binoy Gupta
eleena100@hotmail.com
can we complaint against university or not in consumer form ? i enrolled in rajasthan university in 2004 . in 2006 medical department separetes from this university and a new university named as rajasthan university of health sciences is established in 2006 . they conduct our 2nd year , 3rd year and final year bds exam .and they give provisional degree by using our old enrollment no. now i admission in post graduate courses under the same university (rajsthan university of health sciences ) now they pass a order that enrollment before 2006 are not valid and we should enrolled in university as a new student as a fees of 400 and late fees 1000 rs per month. please reply
You can file a complaint in the Consumer Forum
Binoy Gupta
Hi Binoy,
I just found a live worm in a Cadbury Dairy Milk Crackle packet that I opened. The worm was actually feeding off and living inside the chocolate piece. When I opened the packet, the chocolate had a whitish layer on it, but on the packaging it says, “Temperature and humidity changes may cause product to develop a whitish layer, without affecting its fitness for consumption”. It was when I broke a piece of it, that I noticed something move, and realized it was a worm. I have wrapped up the rest of the chcolate bar & kept it with me now, as I’m sure there might be more inside it. I also have pictures of the worm as proof.
The chocolate pkg date is 01/2013. Best before 12 months from packaging.
I wish to sue Cadbury for this. Please suggest how do I go about addressing it.
I do not know where you are located.
You can certainly sue Cadbury….
But remember, they will engage senior lawyers to fight their case.
If you wish to go ahead, send the Chocolate to a reputed laboratory and obtain a test report first.
Binoy Gupta
Thanks for this great article. For business related transaction what is the procedure to file a complaint or get compensation? Thanks.
The Consumer Protection Act is essentially for consumers.
Would you give more details of the transactions you have in mind?
The normal legal procedure for business related transactions is to file a case in the Civil Court.
Binoy Gupta
DEAR SIR, I purchase agoods fm maya life style,ranchi amt. 2000rs.by my sbi credit card.i have been chargedtwice for the same amount on 01/08/2013.my dispute amount is2000rs.the merchant told me that your dispute amount is return in your credit account.on same day i contact asbi card coustmer care and told him for my dispute ammount. he suggest me i have to filled a dispute form with tranction charge slip.i did same and send form with tranction slip and send it his email id.on dated 15/12/2013 on my monthly statement of mr credit card i found the amount of2000 rs is charged by me .when i querries about this amount sbi card custmer care told me that this dispute ammount has been deposited by yoy .then i said why he said on lodge dispute complaint by you is veriy bysbi found on dated by your card amount of 2000 rstwice tranction at mayalife style,ranchi.but it is fact on this dated i purchase only 2000.rs. please suggest me what to do……
The simplest way of redressal is to find out the email id of the Chairman SBI from the SBI’s web site.and send him your complaint.
Your complaint will be resolved immediately.
Binoy Gupta
eleena100@hotmail.com
Dear Sir,
I bought hyundai i20 CRDI Sportz car in July 2012 from day one itself there are issue showing up due to falulty assembly, spares etc. In last 18 months major components replaced are, steering assembly ( within 5 month of purchase), sensors, brake rotor and brake vacum pump ( within one year), wind shield , i visited many times for various issues to the Hyundai service centre regarding dash board noise , door issues, etc. Problems are repeating very often. I am scared to drive this as major componants are failing one after the other. They are replacing everything under warranty, but i donot when and what fail next time. Before replacement of brake disk, there were frequent brake failures. Could you please guide me will this stand in consumer court if i ask for the replacement or compensation for selling a car which has a history of failure of major components.
Regards
Kiran
I do not know where you are located and where is the office of Hyundai Service Centre.
You should consult a competent lawyer and file a complaint in the Consumer Forum.
There is no point in owning such a defective car.
Binoy Gupta
eleena100@hotmail.com
Thanks for the advice, I am basically working in Bangalore and i used to service my car at Advaith Hyundai, mission road, bangalore.
regards,
Kiran
Consult some one in Bangalore and file a consumer complaint there.
Binoy Gupta
i have purchased one flate from avolon residency bhiwadi. builder is late to give possesion of flate by 1 .5 year .builder is demanding interest of late payment during booking without agreement during booking pls, suggest
Please give more details with the relevent dates.
Date of booking, date(s) of payment, amounts, etc.
Binoy Gupta
i bought a new karbonn tablet through snapdeal.com.It started hanging on 6.11.2013.so i gave it to the nearest service center (mobile gallery,137a. 1st floor,north veli street ,opp.sulthan hotel,madurai-625001) ph-0452-4371292.i gave it to service before almost two months .when ever i ask them they are saying it is in new delhi head office for service.for furthur query i contacted the toll free no .they told we cant track your service because we cant track u through this IMEI- (ST80413002007).it is invalid so they asked me to ask the service center for full job sheet no.but when ever i called them for asking full job sheet no.they are not telling me the full jobs sheet no.first time i called they said no electricity,second time i called they said system problem,next time i called they are saying he is out of service we cant tell your jobsheet no right now we will tell one week later.they are keeps on saying like this.can i file a consumer complaint
Hi,
I had purchased nokia lumia 925 in campus sale with a discount of around 10%. After 5 days of purchase i noticed that the panel was damaged. When i went to Nokia care center (VCare mobile solutions, Bangalore) i dint get a responsible reply from them so i had to write an email to customer care regarding the same.When Customer care representative informed nokia care center(NCC) people to take action they serviced my phone. But later on within a month another problem arised with my phone’s audio jack. I had to go to the NCC twice for the same problem.But in the process of servicing they damaged my phone’s panel very badly even though the problem with my phone’s audio jack was not working at all. When i observed it I demanded for a replacement. They said the phone will be sent to Head Office where the phone will be examined and the further action will be taken. But after few weeks I’m getting a registered post from NCC telling me to collect the serviced phone.
I bought my phone on OCT 30th 2013 and within a span of 2 months i had to face so many problems in my phone. I’m demanding for the replacement but they are not ready for that either.
Even now i’m writing continuous mails to Customer Care to which they are replying in a diplomatic way saying nothing clearly. Even though my phone is serviced i’m not ready to take the same since i had demanded for the replacement.
Now i want to file a case demanding for the refund of the money. I’m also planning to ask for the compensation. What amount will i be eligible to ask as a compensation… I bought the phone for 29k.. Kindly reply..
You can file a Consumer complaint and and claim the refund. But in India, consumer forums give only nominal damages unless you can prove the loss.
The approx. amount you can expect is about Rs. 5000.
Binoy Gupta
eleena100@hotmail.com
Dear sir,
I had invested 1Lakh rupees in a Pvt Ltd. company on August, 2012, Company had promised to give me 5% return every month. But company had given return only for one month and after that they are making me fool and till date neither returns nor priciple amount had been given to me. They had given me a PDC Cheque of 1 Lakh of my principle amount, but cheque got bounced. After that I sent a legal notice to compny regarding the bounced cheque, but I did not get any response, because office was closed and notice was returned due to office closed. Then I came to know that the MD of this company had been arrested on behalf of some more FIRs lodged for cheating cases, that is why, the office was closed. Then I filed a case in court on behalf of that returned legal notice.
Then now I want to know what will happen on this my case filed in court, if accused had allready been arrested in Lucknow jail on some other’s complains before my case was filed. Will I be able to recover my amount of bounced cheque in this condition as accused is allready in Jail….? Will I be eligible to get just double amount of bounced cheque…?
Please tell me how will my case be effected by the arresting of accused before my case was filed, will it be in my favour or not…?
Thanks & regards,
AMIT SAHU
mamta.amit29@gmail.com
Dear sir,
I have booked open plot in Karvy Nova Extension for whoich I have poaid 4.5 lacs. The comapny has promised that the layout gets approval and will be registered but there is no demand from the company to pay the balance amount as tehy dont get Govt approval for the layout. Can I get refund the advance amount I paid?
l presume your plot in Hyderabad.
Why don’t you address a letter to the seller asking about the project and when they will start?
Then you can decide your future course of action.
Binoy Gupta
eleena100@hotmail.com
Hi
I have ordered a laptop from flipkart.com. After receiving the laptop i found it was faulty with many problems. Then i raised a complain with flipkart customer care guys. Then they assured me that they will do something on this matter. Then after my repeated calls to them no solutions yet , this is the 10th day. So shall i go to consumer forum or i will wait for some more time. But their 10day assurance is over today.
At its best, the Consumer Forum takes several months to give its decision.
Flipkart customer care is very good and responsive.
I suggest you follow up with them. 10 days is not too much.
Binoy Gupta
eleena100@hotmail.com
Sir,
I am a senior citizen, I had filed a complaint in District Consumer Forum against a builder for having allotted a smaller space than assured in the document. The District Forum dismissed my complaint without referring to catena of judgments and evidences in my favour. I have now filed an appeal in Maharashtra State Commission against the order of the District Forum. The State Commission has refused to accept a carpet area certificate issued by the Municipal Corporation and has asked me to submit a certificate from an architect. I am arranging for a certificate of an architect, my query is: how do I submit this certificate, do I hand it over to the Hon. State Commission at the appointed date or do I have to prepare some affidavit to be submitted with the certificate. I also want to draw the attention of the State Commission to the judgments and evidences that I had submitted to the District Forum.
I shall thank you for the advice.
Regards,
Kishor Mehta
Dear Kishor
I do not know what your stakes are…..
Whatever the reasons are, the fact remains you have lost in the District Forum.
Every thing will depend on the Forum’s order and also the State Commissions order.
If you do not have an advocate….consult and engage someone …..of course, if the amount involved justifies this.
Its not only about how to submit the documents….but the contents …or drafting of the contents.
Binoy Gupta
Good Evening
CELKON MOBILE A-58
IMEI 1:911310650154827
IMEI 2:911310650154835
Issue of Mobile: Automatically restarting
Sub: Issue is not solving from last four months.
I buy CELKON A-58 mobile for Rs.3949/- on 08-07-2013 from BIG-C (Invoice no.SI/HYMT/4909), and I am facing so many problem with CELKON mobile.
1) After 15 days from date of purchase the mobile speaker was not working and head phone also not working. As per your suggestion I approach to TIMELINE MOBILES service centre,chirag-ali, raghava ratna towers,abids,Hyderabad. they kept it one day with them and solved mobile speaker issue. I asked about head phone speaker, they said they don’t have stock and come after one week for exchange the speaker as per warranty.
2) After two months I faced one more big issue that is my mobile was automatically restarting frequently.
3.I again approach to TIMELINE MOBILE service centre on 25/10/2013, and they kept the mobile with them from morning to evening and return to me. But problem was not solved. Mobile was automatically restarting.
4.I again submitted to the Timelinemobile service centre on 26/10/2013, they return to me same day without solving issue. And they said mobile has to sent to L3 for resolve the issue and it takes 20-25days for resolve.
5.I again Hand over mobile on 1/11/2013 and collected on 25/11/2013. After half an hour the problem was repeated.
6.I call to celkon customer care 9052345678 regarding the issue. They advice to approach MOBILE 9 service centre, dilsuknagar, hyderabad.
7. As per the advice of customer care representative, i hand over mobile to MOBILE 9 service centre on 01/12/2013. And they said it will take 20 days of time. I collected on 21/12/2013. But problem was not solved. Mobile was restarting again and again.
8. Immediatly (21/12/2013) i again handover my mobile to them same day (work order no.CM13C04115968 ).They said again it has to send to L3 support and it takes 15-20 days time.
9. Today I collected mobile from MOBILE 9 service centre. But problem has been repeated again, my mobile auto restarting.
10. My issue is not solving from last 4 months. I purchased on 8 jul 2013(6 months back) and almost 5 months it kept in service centers only. And I roam to service centers nearly 10 times (each time I spend Rs.40 to Rs.50 travelling charges). I wasted my valuable time, and money (Product cost, travelling Expenses) for MOBILE.
It’s very difficult to me managing myself without mobile phone from last four months. I am temporary adjusting with my family and friends mobile.
11. And also I am sending so many mails to servicesupport@celkonmobiles.com, but am not getting any reply from them.
12. Today I called to customer care 9052345678 and spoke to your representative LAXMI regarding the issue and I ask why you are not replying my mails.
She told that “call tomorrow after 1PM”.
I get such an irresponsible answer from your representative.
And very difficulty managing myself without mobile phone from last four months. Money and Time is very valuable to me. Please help me to solve the issue.
r
This forum can not solve your grievances.
You can file a Consumer Complaint and get relief.
Binoy Gupta
I have purchased a whirlpool Fully automatic washing machine on 03rd july, 2013.
It stopped working from 15th December, 2013. A complaint was filed on 17th December ( complaint number: 3PT1213003330; they mentioned a wrong machine, which doesn’t belong to me, in complaint)
Again while follow up I come to know, they mentioned a wrong machine. again a fresh complaint was filed PT1213006578 on 25th December.
No action taken by service provider…….
Again they closed the both complaints without rectifying it.
Again a fresh complaint filed on 7th January,2014 ( complaint No. PT0114001190)
No action taken by concern department till time….
Now tell me what to do…… Its more than a month.
my laundry bill came around 5000,
I have to give a written notice to Whirlpool?
or
I can approach to consumer forum according to same reference as I stated…….
You can file. A complaint in the Consumer Forum straight way.
Binoy Gupta
Sir,
I had purchased a max new york life insurance life time policy in 2004. they had promised a lot of things in that, like the value of the policy would gradually increase over the time and bonus would be given and others in written. but the policy has not done well so far. i have paid 1,50,000 over the past 10 years and now when i approach the company for surrender or cancellation of the policy they keep asking me to continue the policy.
the surrender value offered by them is merely 39000, i am shocked.
what steps should i take now pl suggest.
Please consult a lawyer and file a complaint in the Consumer Court provided you have all the paper work in place
Dear Mr Yazdi,
my father purchased a HDFC LIfe Click 2 protect term plan for himself, basically this plan was of 10 years with the annual Installment of Rs- 7101 & sum assured f RS- 10 Lakhs, in this plan if my father got expired within 10 years then the company will pay me the sum assured amount, in this policy all the papers were filled by me with the help of HDFC Life customer care executive & they instruct me to fill detail about my father health with no, it means that my father dont have any physical issue, but honestly he had, & i did the same with no, & now my father got expired on 23- 08-2013, & submit the claim with all necessary document in the nearest branch of the company, investigation was done after 15 days of the submission of the claim form, in investigation i submit the medical Report of Year 2012, hence the policy was taken in 2013, after 3 months company rejected my claim with the reason that i did not mention the health detail of my father in the policy paper, so kindly tell me that what should i do now bcoz this claim amount means for my family a lot & i fill the form according to hte instruction of their company executive
Thanku sir for your help regarding filing a case … Bt m still confused of wt evidences will i need …
I have bought a bsnl tablet last year in april. Nd since den its nt working i had it just for a month in my hand..it is in d service centre..dey deliever it to me after a 5-6 weeks nd evrytym its nt working again..nw dey r saying that dey cannot help further … Its warrenty is till april dis year …i want to ask wt all things will i need to file a case..i will obliged if u help me asap..
Thank for this post. Very Helpful!
I have received a inoperative product from shopclues and am preparing to file a complaint in consumer court. They advertise full refund within 10 days of purchase but have not adhered to it. I have a few questions:
1. Can the notice be sent by email?
2. I live in Bangalore and the address of shopclues is new delhi. Can i file in Bangalore counsumer court?
3.How much compensation can I claim? I know this is subjective but what are the typicla figures for anguish, delays and other intangible costs of a deficient product
4.Can I ask that misleading ‘buyer protection program’ contents on their website be altered or removed. It would be a shame if they could continue to mislead customers
Many thanks once again
Hello sir,
I need your opinion of taking action against Karbonn mobiles . I bought a smart phone through online on May 4th 2013 with in 2 months of usage i realised it is a defective peace and submitted the same in
service center on 4th December 2013 and was given with a job sheet number. I was also informed that my problem will be resolved with 45 days from the date of complaint. Now it is almost 60 days neither service provider is responding nor the service manager not even a single official from karbonn. I am vexed off to reach customer care as it always rings but none of the executive answers, this is a daily routine for the past few weeks.Finally i dropped a mail to support team requesting the status of my mobile service, all i get is an automated mail stating my complaint is under process and we require some more time. No where they stated the status and how long they need as i already awaiting since 60 days.
So i thought of approaching consumer forum , request your support in this regard.
ACCORDING TO YOUR ADVISE ON5-07-2013 I FILED E.P. NUMBERED AS 60/93 BEFORE THE D.K.FORUM MANGLORE AGAINST MOONS HEALTH &HYGENE COCHIN. FOR THE ORDER DT 7-5-2013 DIRECTING TO PAY RS 36,000/
THE E.P.PETION WAS NOT SEVED BY ERNAKULAM POLICE AND RETURNED WITH A NOTE THAT THE ACCUSED LEFT CHINA AS PER THE STATEMENT OBTAINED BY THE COLLEGUES. SIR I FILED RTI APPLICATION SEEKING THE INFORMATION ABOUT THE ACTION ON THE WARRANT AGAINST ACCUSED. POLICE REPLIED THAT ACCUSED ABSOCONDING. ON RESERVAL OF ARREST WARRANT POLICE INFORMED THATNO SUCH PERSON AVALABLE. ALL CONTRADICTORY STATEMENT BY POLICE.CONSUMER COURT ASKED ME IF IAM PREAPRED TO TAKE THE WARRANT BY PERSON. FEARING SOME SORT OF HARRASSMENT BY COCHIN POLICEW TO ME I REPLIED NOT GOING IN PERSON. AGAIN WARRANT SENT YESTERDAY CAN I PROCCED AGINST THE POLICE IN THE CONSUMER FORUM FOR MISGUIDING THE FORUM AGAINST POLICE ITSELF. KINDLY ADVISE ME SIR.-P.GOPAL SHASTRY
Hi, I have purchase charger from one of india leading online retailers before one months. I found that Company logo is not on it. So, it may be duplicate one. I wrote online review for that also in retailer website. After some time, Due to this duplicate charger, my laptop burnt and dammage fully. Please,As this online retailers claim about only genuine product. Give advice, how to file aginst them and get refund for charger and as well as laptop
Good Day Sir/Mam,
On 28 Jan 2014, I had given my Micromax, android super canvas phone A100 model to Micromax service station at Eternity Mall Thane (w). which is not under warrenty. I had given it to remove 1. Little dust under the display. (2) A message pops up as “Android phone.com stopped working” and (3) photos taken are stored upside down in the gallery. The service station called me next day and gives me the estimate of Rs 9000 saying there is board issue. I told them there was no issue with the board. I told them that “in that amount of 9000, I can buy a new phone”. so don’t do anything. Next day when I went to collect the phone, I found out the display was in the dirty condition as if cleaned with dirty cloth, completely stained, and a scratch mark by the camera. and the person says me that they cannot clean the display. I told him that you already have tried to clean it, the dust has gone but it is not cleaned properly. Then I noticed the phone was not getting on at all and understood that the service center has damaged my phone. I again gave my phone back and told them to give me my phone in the same condition as I had given it to them. After two three days when I went, the display screen was able to get on but was not working. The touch screen was not working properly and was jumping, some application would come repeatedly. Nos would come continuously. Finally the service people are not agreeing on that they have damaged my phone Micromax A100. Can you please help me to get my phone back in good working condition as it was before? The phone was in good working condition. I mainly wanted to have only the dust removed from the screen.
Please help me get my phone back . Do you think I can put a case in consumer court. I have complained to Micromax Gurgaon main office, Delhi as well. even they say that you will have to pay the amount in lieu to get the phone repaired. I tried with Akosha and even they could not help me.
I have hopes that if only I file a complaint through consumer court, I might be able to get some help.
Hi,
I had purchased a flat in Feb’12. As per agreement he should have handed over my flat by Aug’13. Failing which he would pay 6.5/Sq.feet as compensation. Till now he has not handed over it. Every three months he keeps extending the schedule by another 3 months and doesn’t say any reason for the rescheduling. Can i file a case asking when it would be completed and an increased compensation (say 15/Sq.Feet)?
i have the agreement copy and the mails he had sent extending the schedule.
I have purchased a product from snap deal. The product was damaged at the time of delivery. I maid several phone calls requesting for a reverse pick no one has turned up yet. I wrote to snapdeal but no response. Now, I want to file a case in Consumer court.
I would like to know that Snapdeal is located in gurgaon and I’m in hyderabad. So, can I file a case in Hyderabad consumer court?
I have purchased country club vacations in India. Its been 8 months and I took it on EMI making payment through credit card. But 2 months back i got call from country club asking for full payment so that the membership cards will be dispatched immediately and start using vacation. I am residing in Dubai I still did not get my membership cards from them which was supposed to deliver in 1 week as they promised. Its been more than 2.5 months. I did not use my vacation till now. I have formal mail conversation with the employee of country club. Can i file a case without coming back to India. Will i be able to get my amount back. 1.1 Lakhs i have paid towards membership.Please suggest.
Hi Sir, did you get your money back, let me know, i am also victim one of you, and its been only 6 days happen to my membership, now they are telling me that, its not possible to cancel my membership, let me know, my email id is kalyan499@gmail.com from Bangalore
I G.Arun prakash, Booked a e-ticket for kesineni travels on 24th January 2014 for the date of journey 31st January 2014 from Hyderabad to Cuddalore. But unfortunately bus has been cancelled on that day and kesineni executives informed me collect the ticket amount from any of our branches. so i went to Pondichery branch on 2nd February but they told me collect the amount from Hyderabad office because of insufficient cash. 15th February my co-passenger went to gachibowli branch office they told for your ticket somebody collected the money on the same day with some pan card in the name of arun prakash ch. after that we called kesineni regional office on 26th February they told us come to gachibowli branch office and make a call from there, so we went gachibowli office and called kesineni regional office finally those peoples agreed with in 48 hours your money will be deposit on your account, based on that conversation gachibowli branch office incharge given acknowledgement by hand written. but still money is not deposited on my account, so what is the solution for this issue? or else i will go to consumer court? please reply your valuable feedback
regards,
G.Arun prakash
I Ashwin, booked a renault duster (INR 13,30,3000/-)from a dealer in Mysore on 28.12.2013, and on the delivery date (26.01.2014) i found out the vehicle they were trying to give me was of very old make of may 2013 which has been verified by decoding the VIN number also ac was not working, there were scratches and some visible parts were worn out. Had refused the delivery stating the same and asked for replacement of new vehicle on make 2014. The dealer initially refused but on complaint to renault customer care he agreed to deliver new vehicle of make 2014 within a weeks time. But since then i have been visiting the dealer every week, he makes false promises and is intentionally delaying the delivery. Its been 40 days since he promised me for a new vehicle.
Also have taken a loan from IOB for 11,50,000/- for the same and they have released the entire amount to the dealer on 18.01.2014 and i am incurring interest since then
I am fed up with the dealer and have asked for refund of money along with interest and compensation, but the dealer is so negligent he is not responding. Also have given him a hand written letter stating all the same and as a token of receipt have got the letter signed by the dealer with the dealers seal.
how should i take this up with the consumer court and what are all the compensation i can ask the dealer to pay for.
Please lend me your valuable feedback on this.
Thanks,
Ashwin Hebbal
Hi Sir
I have moved to consumer court regarding my case against PNB but I have been asked to move to Lok Adalat which I am not able to understand.
Is the procedure of filing a case in Lok Adalat is same as filing a case in consumer court? Request you to advice me on the same.
dear sir,
maine ek shop se 4500 ki shopping ki through debit card of pnb.jab shopkeeper ne card ko 1st time swipe kiya to machine ne declined transaction show kiya..fir shopkeeper ne jaldi se second time card ko swipe kiya..aur jaise hi card swipe hua..mob. me update aaya ki 4500 double time deduct ho gya hai account se..matlab 4500/- +4500/-..lekin shopkeeper ne extra paesa lautane se mana kar diya…..uska kahna tha ki uske acc me sirf 4500 hi credit hua hai……next day maine bank ki passbook update karayi..jisme mony deduction 2 baar tha…..mai passbook leke fir shop keeper ke paas gyi…….lekin usne ye accept hi nahi kiya ki paisa uske acc me aya hai………main bahut helpless ho gyi hoon.kya karoon………please kuch suggest kariye….main shopkeeper k against action lena chahti hoon……..aur saath hi apna paesa bhi wapas chahti hoon…………pls meri help kijiye sir…….
Sir,
I have bought Lemon mobile for basic use for sms for Rs. 1000. But this phone has issue since first day I.e massage does not open unless you switch off the phone and turn it switch on.
I went two time lemon care after 2 days of purchase and told them the issue and they had sent my mobile for repairing . Now after 16 days a got my phone repaired but latter on when SMS came there was same hanging problem. No rectification, no solution of the problem.
I called lemon care and ask them what you have done in 16 days so far ?
I approached them to initiate a replacement or repair this mobile but they told me that “your mobile cannot be repaired and we advise you to call customer care and ask them what to do” .
I have tried al toll free numbers and other office no. Of LEMON MOBILE but none of them is active and not reachable.
I have also mailed to helpline@lemonmobile.com stating the problem and intimation for complaint in consumer fourm but no replay till the date I have received.
How poor their service is. There is No way to contact them .
Now I want to file a complaint even though considering the fact that my mobile is only Rs. 1000.
I have only invoice of purchase. Can I file complaint. Please tell me about written notice can be sent via mail?
Very poor service from lenovo
Hi,
I had bought lenovo laptop around 9-10 months back.
Since then I am facing probem in audio system.
After trying reinstallation of drivers and factory resetting as suggested by your service executive on chat support, things are not improved.
Since then I am chasing them and no positive reply.
After my post on lenovo page on facebook, I am being contacted by lenovo executive that too on facebook private message.
After multiple chasers got Service Request:8002340372.
Last week I had received a call from lenovo and got the commitment that a senior technical officer will give me a call at 10am on Saturday I.e.29 mar 2014 and will resolve my issue.
But, didn’t got any call.
Really… I could not expect such service from a global brand.
Hi,
Can any one share me the format (soft copy) of the Complaint to be filed to the Consumer Court.
It would be great help on your side.
Kindly ring at 9560509830 so that we can exchange our mail ID.
Dear sir,
i bought the D2H service of videocon, since the day it was installed the set-top box was defectie and i was not able to avail the services, the same has been intimated to the customer care executives through phone. after incessant calls and follow up the problem was resolved in 20 days. I asked them to refund my money of 20 days, or else add in my account which they agreed on. but now they have teerminated my services and want me to reecharge my set top box again. I gave a call to their call centre again and they are saying your problem will be resolved. can i register a case ? if yes, How??
Regards
Sir, My purchased car in Apr 2011 from dealer. In Dec 2013 car dealer staff fraudulently withdrawn 300000/-amount from our bank account and same amount refunded by dealer. But while investigating this 30000/-fraud I came to know that in 2011 dealer overcharged more than 1 lakh rupees through fake bills and vouchers. Now I want to know is condonation is required to fight in consumer forum ? If yes than pls tell me what to write and how to write this condonation
My sallery did not give me by company and he does not given proper response so what should i do plz suggest me..
Hi Yazdi sir
I have purchased a 1.5 ton ETA General split AC on 10th feb 14. While purchasing I was told that they are the authorised dealers. However now it has come to my notice that actually they are not the authoised dealer. I have started facing problem with the machine and i doubt that they will give me better service. I want to case on grounds of misrepresentation for refund.
Evidences:
Bill
A recording where he says thait he is the authorised dealer.
Warranty card.
Will the case be in my favour?
Hoping to be obliged at the earliest
Dear Mr Gupta,
Hats off for your “do it yourself for filing an application to the consumer forum and which is indeed very handy guide. I have two questions:
1) I live in Faridabad where as the company against whom I have to file the case is based out of Bombay – so where am I supposed to file my application of the grievance.
2) I and my wife are the joint owners of the property in question – will the application be made in the joint names or the first named person in the agreement.
3) If there are two issues that need to be addressed, will a single application suffice or two separate applications needed.
Cheers and thanks in advance of your continued guidance.
Onkar Chadha
Request reply to my above queries.
We cannot handle individual queries. The method of taking up the queries is already given. You will need to consult an appropriate lawyer to take up individual cases
Good day sir, i booked Ford Ecosports in October ’13. I was told that it will be delivered in month of March ’14 or earlier if there will be cancellation.
In feb i got call from ford that vehicle had been alloted to me and delivered by end of february, never got.when I called customer care i was told that it was their mistake, the vehicle was meant for someone else, they mistakenly called me.
When i asked the time of delivery, they said another 6 months. I got angry and warned them to complain to higher level. Then the guy talked to someone and told me that it will be delivered by march end. Again not delivered. Now they are saying for delivery in month of may.
I don’t trust them.
Can i file a case in consumer court for compensation for the mental agony they cause and made me wait for last 2 months by lying to me continiously along with the booking amount.
Thanks.
Govind kumar.
Hi,
I made a booking with a real estate organisation named maxworth reality in Bangalore in dec 2012. Till date no registrations happened and in Jan 2014 maxworth reality and I made an agreement to cancel booking and to refund the whole amount on 1st March 2014. Till date they have not refunded any money and are making excuses. Going by there policy it states all refunds are processed with in 30 days and no interest paid during this time. But since they are holding my money outside of agreement date , are they eligible to pay me interest rates? I have mail communications from there organisation with the dates and I started to record our conversations after there manager asked if I have any evidenc of call recording.
Since I have already informed them in Jan 2014 for refund, should I still give them one more month notice? Is it possible to file a case online? I heard judgement from consumer courts are generally slow and will take years to complete?
Any help in this regard is highly appreciated
Thanks,
Hi
I want to file a complaint against body grace parlour…
they have done a froud with us…took 28000 from us for weight reduction service but result was zero…now they are not giving our money back…
kindly help if anyone can guide me how can I get my money back…
Hi
I have sent a courier through Indian speed post on 08/05/2014 from Delhi to Chennai but it passed 15 days and still not delivered when I called to Post Office one of officer said my Parcel has misplaced and when they found they will send. I registered a online complain but still didn’t get any answer.
Kindly help me out should i need to go to consumer court?
I want compensation because they lost my parcel and couldn’t sent my item on time.
Hello sir ,
I have purchaced micromax canvas hd mobile which costs 14000 , for 8 months my mobile worked very well . It had got one prblm so i given to the micromax service center they said it will gake arround1 week i agree with them after 1week i went tl recieve my mobile . They changed all my mobile parts screen ,motherboard and they are saying we Are not ressponsible for that they cheated me and given me faulty mlbile what should i do now 😦
Respected Sir,
Few days back my child was admitted in a hospital and at that time what ever medicine were purchased from hospital medical store are sold me on MRP which is written on the medicine box. But the same medicine I was bought from other store which costs me less than half price of MRP with same company, batch no and with bill and store was also reputed store so that I inquired about price for the same medicine to one of my regular chemist and he also replied the same price(less than half price of MRP) which I got from the other store so is there any law or way to file a complain against such a medicine manufacturer and medical store. Because now a days majority hospitals are asking customers directly or indirectly to take medicine from hospital’s medical store only to make easy money from the customers. The medicine purchased was injectable antibiotic and very costly could you please let me know antibiotic drugs are fall under a life saver drug. I just want to make aware others that they are not become a victim like me. I was also visited that hospital medical store afterwards and showed original bill for the same medicine at that time he told me that what ever you want to do you can. So I would like to taught a lesson to that store owner and manufacturer of that medicine for printing this kind of MRP to cheat the customer. You are requested to kindly give your valuable suggestions on my email ID hp.patel82@gmail.com at earliest.
Regards,
Hardik Patel
Sir I have purchased LG ac 1 year ago , but now its not working properly , I complained so many times in Lg customer care , but I’m not receiving any satisfactive reply , engineers of lg visits 3-4 times at my home and charged me for that without resolving problem , where and how can I register a complain against them ???
Sir, I had book d2h Videocon connection and install it on 1/06/2014 but till the date I am not getting my connection which has to be done on 24 hrs. I had call many times to dealer and costumer care but I didn’t get positive response. Sir what should I do and where should I complaint for it?
Hello Sir,
I have Onida LED TV purchased 3 years ago and now its out of warranty. From the last month its not working. We approached their service center to solve the issue. Their technician visited and told us that the defective part has to be replaced. As our product is out of warranty we agreed to pay them service charges+cost of the new part (i.e Rs.1200). Even after 2 weeks nobody visited, also they closed my complaint without giving any intimation to me. i again registered complaint, but nobody visited. After 1 month passed away i decided to approach consumer court and send them prior notice, their manager replied me that the company had stopped the manufacturing of that model so their will be delay in service.
I am totally disappointed with their reply and their behavior against us.
Should i approach consumer court and appeal for compensation?
Thank You.
Dear sir,
I purchased a bus ticket for my yesterdays travel to mumbai from hyderabad from REDBUS .The ticket was purchased on COD.Yesterday I recived a message around 2.15p.m saying that we have tried reaching you over phone and unabie to reach yoy which they actually.didn’t do.The message was that the operator has cancelled the bus please call our Phone number with in 30 minutes or my ticket will be cancelled.In panic I called there call center,the person was offering a non AC bus instead of AC bus.when I instisted for AC bus the person said I need to pay extra amount which I denied at the same time the bus what they were offering was starting late from hyderabad and would drop me at mumbai at 1 o’clock in the afternoon.The person said that he will arrange a call from his supervisor in 30 minutes.But,mean while I recived a message on my mobile saying that “on my request my ticket has been cancelled and refund has been arranged”which I never did
Immedietly I called there call center to enquire regarding the message,they said that that was an automated message which would be sent automatically.Same time I insisted them to send me a corrected message which they didn’t.Actually I had to be there by 10 o’clock so I postpone my shedule to next day lacking confidence in these people I had to book a flight ticket for tuesday instead of monday as the price was not affordale for mondays ticket.
I was actually ready to leave my place to catch my bus
In this case can I approach consumer forum
Hi,
I have complaint regarding the overcharging by the PWD on the water bill for a premises that we have rented out.
The PWD charged us Rs. 4000 per bill for 4 bills (ie. 8 months) citing that the meter could not be read due to overgrown weed near the meter box. And we were asked by the Assistant Engineer to get the weed cleared so that the actual reading can be taken. After doing as instructed and showing the AE the actual reading we asked him to sort out the bill issue. But now he says tha once the bill is issued it cannot be taken back.
I wanted to know if I can file a complaint in the Consumer court in this regard.
Regards,
Saiyed Sabahat
Hello Sir,
i have purchased floor glazed tiles 1 year back now i found cracks are developing in many tiles,
can i file a case against the Supplier.
Sir,
I had a order, by State Consumer forum, in my favour against the appellant, where i was awarded with a sum of Rs. /- as for harrasing me, but since then, it is not not complied by the appellant till yet. So, what is the option left to me, in order to take actions against such appellant for such non-compliance of order & hw can i get my awarded sum from him.
PLEASE HELP………..
Hi..
i have purchase a zolo Q700 mobile in January. But before some pehle i have faced touch problem in my phone so i gave my phone for service at zolo care on 4th june 2014. But till now they are not return my phone. And when i call to zolo help line no. they only say that your mobile is under repair and i also mail him. but till now they are not give my phone back.
and i also warned him if they are not give my phone back i am going to consumer court.
please help me how can i complain in consumer court .
please help me.
Hi Sir,
I have purchased Invertor for home use and the party delivered, with different product than that of in quotation. More over UPS does not have the serial number, upon asking him, he said it will corrected with one week. Since two weeks no news from him and while calling he is disconnecting the call and he is not responding for the service calls also. Is there any thing I can do?
Thanks,
Vincent
sir,i am running a bakery for rent ,the owner of the building ask me how much you can give me the rent as the previous bakery they gave me 20,000 rupees rent .for my survvival i told him i will give you 13000 .but in the agreement he mentioned the rent is only 8000 . when i signed i saw the rent .i asked him but he told me for income tax problem i mentioned like that .but the rent i am paying is very high for me icould not be able to pay that rent .can u suggest me for my problem
Dear Sir,
I purchased Micromax Canvas 4 A210 in Nov 2013. Since the time I faced many issue with this handset. Now issue became a big problem mobile not charging and camera is not working (Photo looks like whitish) from 2nd Mar 2014 onwards. I have moved to Noida and I dont find any service center of Micromax over there and finally I gave it to service center in Chennai on 17th May 2014. Service center peoples are said it is motherboard problem and I deposited my headset over there and they took one and half month repair.
Today i have received my product back from service center but the problem is not get resolved still product having same issue what I mentioned before. The service center people asking to deposit product again. after 2 months I got my product today but that people asking to deposit again.
Now I am depressed and frosted with the dealing. please suggest me how I can get it resolved.
Thanks
Murali
HI….
I dont understand what government people are doing …when some one is constructing 300% Deviation in apartments in bangalore
details are below….my fried bought a flat in Keerthana kings place….from keerthana developers…Reg: 2555/2006-07….he is facing lot of problem to et katha converted due to this deviation….will some one help us…thanks
Hi,
I have paid Rs 35000 towards country vacations on Feb. 8th and they promised me to give me country club life time membership cards and other benefits with in a month. But so far I didn’t get anything. I went to their office multiple number of times and called them also multiple number of times for this but I haven’t got anything. Can you help me with this.
I purchased a tablet worth Rs.4999/- on Aug. 14, 2013 from M/s. Datawind (Akaash Tablet). I faced problems frequently while using the Tab and finally when the logo dead problem faced I handed over to their service Centre at Coimbatore (T.N) on 9th May 2014. But till now it has not been returned and absolutely no proper response for my repeated phone calls to the service centre as well as their customer service. Now almost 50 days passed. How can I proceed with an action to this issue. By August 13, 2014 the warranty period expires. Can I move this issue through Consumer forum ? Please suggest me a suitable action to claim my rights. Thanks.
I used transportation/packers company (DRS Dilip Roadlines Pvt Ltd) for moving my house hold items. Some of the items are damaged during transport. I have paid 8,600/- as insurance, but company is only giving 4k as repairing cost whereas repairing cost is around 10k.
Even after lot of conversation, customer service is not willing to increase the repairing cost.
Can I move this issue through consumer forum. Please suggest me a suitable action to claim my rights. Thanks.
respected sir,
i was having some problem with my phone micro max canvas hd A 116i
on April 15 2014 i i submitted my phone to service center of micromax . service center
people told me that i will get my phone back in 20-25 working days and
still i haven’t got my phone back its all most 75 day . whenever i
call at service station they always tells to call again in 2-3 days i
m really fed up with micromax
i need my phone soon plz help me
ROASHAN KUMAR ,
DEHRADUN -248001
CONTACT NO – 918439357485
DATE OF MOBILE SUBMISSION IN SERVICE STATION – 15.04.2014
ITEAM NAME /MODEL NO/ IEMI NO – A116i / SERMOBO385 / 911353300548782 ,
911353300752780
JOBSHEET / REQUEST NO – E070092-04149152552 / R1404FUTT9197334
PHONE SUBMITTED TO M/S R K MOBILE SERVICES
DEHRADUN – 248001
I have given a xolo phone for repair to the nearest service center but already 70 days has passed still i could not get my phone,when i am calling them then only one answer getting that “the phone is under repair” i gave the phone on 12/5/14 to the nearest service center but when i am calling to the xolo care they are saying in 30/5/14 your phone has submitted, so that mean the nearest care took 19 days to send my phone to their Delhi noida center and after reaching the Noida xolo care has already taken upto today,I have already mailed and given feedback in his website stil one result i am getting that wait some days.so in this case can i case against the company or not.
Has there any contact no to know or to talk about my problem.
I am a resident of Gurgaon and today I went to the local consumer court – Gurgaon District Consumer Disputes Redressal Forum, Vikas Sadan Gurgaon – 122002. But instead of filing the case there judge just discarded my case.
I went to place a complaint against infibeam.com. I bought a printer from the website but when I received it the company seal was broken.I contacted infibeam through email and they replied that I should keep the printer as such and they asked for its images.I sent them all the images of the box to which infibeam replied that they themselves opened the box to check whether the contents in the box were complete our not and told me that the printer is brand new. But I did not want to accept it and asked then to refund my money. But they refused to do so and instead were offering Rs500 for keeping the printer. Also the bill they gave me mentioned that this printer is being sent as a gift and is not for sale. I have not opened the printer until now and it has been kept as such since it was delivered.
I suffered a lot gathering and preparing for all the documents required for filling the complaint.I paid a challan fee too. But the judge discarded my file saying why did you accept the printer when it was delivered at your home. I told him my mother accepted it when I was not home. He again refused saying this case has nothing in it. I said I have all the proofs in form of emails. He still refused.
Sir/madam I request you for your kind help. Thank you
Please try and contact Consumer Education and Research Center, Ahmedabad, and see if then can help.
Hi madam,
There was an company named SR Technologies,no.602 b wing 2nd floor,parsnmanere building gemini fly over mount road,near to PARK HOTEL Chennai called me and told me they can arrange an interview in MNC and they have asked me to pay 3300.00. But there was no proper response from them. They are not picking up the phone. Kindly help me to log a complain against them. They are cheating like this for several people.here name soundarya.please take action return my amount ….
Regards
sarika
Hi dear,
I have a complaint on Vodafone mobile network service, on June I have recharged one net pack worth of Rs199/-. Actually in this pack they mentioned its a fast up pack it gives 40kbps speed up to 2 GB after 2 GB it will automatically run with low speed 10kbps. But after recharging of the same same pack I didn’t get the maximum speed which was they said before, I was called to customer care. They asked me all the details like they asked me how much speed your getting now I told them now I am getting only 7kbps. They asked me which area you are living and working etc. I am living in chennai city centre only. Finally they told me ok we will short out the problem with in one week, after one week I got message from their end we sorted out the problem. After that again I checked the speed its still n the same low speed only. After that I tried to call vodafone customer care but they are not responding. Finally I switched to another network. They wasted of my money and time. Its not only money matter they should stand by their own t&c.
I hope you people understand my problem in this issue. I want to go to consumer court. Even those who are continuing in the Vodafone service they it self get net speed as per their package after my case got success.
Well done guys.You give helpful suggestion & help people in their problems.Good job keep it up.http://www.complaintcourt.com
I have given Karbonn s2 phone for repair to the nearest service center (Noida)but already 3 Month has passed still i could not get my phone,when i am calling them then only one answer getting that “the phone is under repair” i gave the phone on 05/5/14 to the nearest service center but when i am calling to the xolo care they are saying your phone has submitted, so that mean the nearest care took 20 days to send my phone to their Delhi noida center and after reaching the Noida Karobonn care has already taken upto today,I have already mailed and given feedback in his website still one result i am getting that wait some in this case can i case against the company or not.
3rd Class Company, 3rd Class Service.
I had purchased a Vego air cooler from StarCJ an online shopping website. According to them the cooler has an airthrow of upto 12ft and that it cools a room of upto 120sqft. But unfortunately, the air throw is not more than 1ft. and as far as cooling goes it is nil. I had made complaints and had Vego’s service guy coming over to check the product. The person informed me that the product does not have a air throw of 12 ft. and that should be another product. Now they tell me it is a personal cooler and it will not cool the room. My problem is that they have given false information to sell the product online. The online website should check the information before putting it on their website. I do not wantt the product I have got the product replaced but to no effect. I have made innumerable complaints to star cj, but they do not seem to be bothered. kindly guide me of what can i do about this.
Please look up above for the procedure of making a consumer complaint
Hello sir, for the past three months my mobile balance has been deducting with some or other packs without my consent, some time when there is an urgency to call there will be no balance available in my mobile. I have taken the issue with the BSNL customer care, each and every time they listen my problem and assure me that it will attended in 2-7 days. Every time they ask me the complaint number check for a while but the response will be the same. They neither refund money nor deactivate that particular packs. Can I get justice in this matter. If so how to proceed. Sir this is the most common problem of many customers
Please go through the procedure mentioned above and file a case in the Consumer Court
Hello Sir,
I have done excess payment in my sbi credit card(2lakhs)
my card limit is 74000,S0 to utilize high credit limit i have done that.
Because of i made excess payment,they have blocked my card.
now they are telling that they will refund my money back to my account but till now no resolution. card has been blocked 37 days back.
From past 37 days iam calling everyday and sending mails.Iam getting different responses.
Can i approach consumer forum
Regards,
Taheseen.
Yes, you can approach the Consumer Court
We have purchase one flat at Nalasopara (E) area. This house is located at 4th floor & top of on it there is terrace. While purchasing this flat builder confirmed that he will be competing pending work of terrace like placing proper tiles on it. So that there would not be leakage problem. Based on given commitment, we were planning to shift there in next two – three months and accordingly did primary work like painting (done by builder), then some electric work like fitting of fan and tube lights. However when rain has started its started leaking & in last week when there was heavy rain it was literally started falling down the drop from terrace in room whole ceiling, all walls are wet and layer of colour has also fell down. The floor of the room is also completely wet and sum amount of water was also there. After observing this we have approach to builder yesterday again and said to complete the work of terrace at the earliest. He has committed that work will be done in next 2-3 days. But the condition of whole house is very bad now due to water drops all over from the ceiling. Kindly suggest what to do in this case.
gireeja.chavan@rediffmail.com
Hi friends,
I am a student. I am currently studying in germany. I booked ticket both way using makemytrip on 25june2014. When i was doing final payment, i saw a option of payback card. I used my payback no and clicked to next button for payment. That time website shown reduced amount to 34…k. original price for flight was 49…k. I thought that it is offer due to payback no. I did not noticed and proceed to payment. I got confirmation email with confirmed flight details. Day before my departure, i saw that ticket is cancelled. I called makemytrip regarding issue, they said that ticket is cancelled due to unpaid due amount. I was not aware that it was a partial payment.
Now my issue are
1) i was not looking for partial payment option, it was given default by website during transaction process.
2) they had put me on hold for hours
3) They did email about refund stated ” amount INR 15188 will be paid” of 34….k
4) They again email me that nothing will be return because ticket was non refundable.
5)i have been contacting with them to explain but still no response and today clearly they stated that nothing will be paid.
6) Now i have to go back Germany on 5 Aug. I am not aware that how can i file a complaint or where should i. I went to local consumer court, they said that i need to file complaint where head office is situated.
Sorry for my bed English. Please suggest me how should i proceed.
Regards
Puneet kaushik
I purchased online return ticket from Qatar Airways to travel from New Delhi to London via Doha and vice-versa on 17.06.2014. The flight was scheduled to depart from Indira Gandhi International Airport, New Delhi at 9.20am on dated 21.07.2014. I reached IGI Airport, New Delhi to board Qatar Airways flight at around 5.00am dated 21.07.2014. After completing all the formalities I proceeded to Qatar Airways counter for boarding pass.
In-spite of having arrangements for accommodation in London with my relatives during the conference, I was denied the boarding pass by Qatar Airways Officials for the same reason. I tried hard to convince the Qatar Airways Officials for all the essentials they were demanding (e.g I was having valid British Visa, return ticket, invitation letter from the Middlesex University, London UK etc.)
I was requesting again and again for refusal in written but they denied. They off loaded me without issuing the boarding pass. I want to know that on what basis I was denied boarding by Qatar Airways despite having all the above mentioned documents. Further, they said that the air ticket is non-refundable because of online booking.
Can i approach consumer forum??
Davinder Singh
Hello sir,
i am vodafone user my balance has been deducted with Rs. 35/- when i called talked to vodafone executives they are saying i have downloaded wallpaper which i haven;t done, this has happen several times before also with me can i complain int this regards to consumer forum?
Anup Kar
Jodhpur (Raj.)
Hi All,
I had in 2012, booked a flat with one of the builder in Bangalore. Now the possession date as mentioned in the MOU and the Sale Agreement has lapsed and still the construction work has not gone above basement level. Now the builder is asking me 5-10% money for every agreement and if we deny is sending termination notice… After having further discussions, it has come into notice that they have also started asking for additional money and if not given they mention that the flat rates will also be increased by 15-20%….Also while checking with banks they say that they would not finance any projects done this by builder.
Hello Sir,
I purchased a “Headphone with 6 months Warranty” Online from a renowed Website. The product delivered to me was defective, so I was provided with another one which was also defective as well came in some other brands box, had dirt accumulation over the headphone & wasn’t seal packed either. I again complained, got another headphone and this time too it wasn’t seal-packed as well the inside box was torn,had dirt accumulation over the headphone but by this time I had also realised that there was “No Company” by the name Advertised on the website i.e. I searched online as well on the headphone box but there was no Company details(Company name,Email,Phone No., etc.) mentioned on it neither on the Headphone. So, again I complained to the Online Website and they are asking me to return all the 3 defective headphones which were delivered to me.
But, I’m thinking of filing a consumer forum complaint as well would like to bring the illicit activity to the notice of the Tax department because the online website is selling products in the name of a company which doesn’t exist thereby evading Govt. Taxes. I have all the documentary proof of the emails exchanged,etc..
So, I wanted to know if just in case I happen to provide/return them all the 3 Defective headphones (i.e. would loose physical proof of the claim) would my case against them & there illicit activities get weak. So, please suggest me the next course of action.
Thanks & Regards,
Joojo.
Please get a good lawyer and proceed with your complaint.
Thanks a lot for your Quick & Responsive reply Sir, really appreciate it. But, just wanted some more clarification in this reagrd Sir as such because as you know the Complaint Redressal process is pretty slow in India so I was wondering If I just happen to return all the 3 defective Headphones(i.e. would loose the physical proof of the claim) back to them at the 1st place & ask them for a redressal of the complaint/compensation would this make my case against them weak if I decide to file a complaint against them later on. Sir, could you please as well suggest me a good lawyer(by the way i’m from Delhi Sir) as well the approximate amount i can claim as compensation.
Thanks & Regards,
Joojo.
Sir, i have purchased MICROMAX CANVAS A116 mobile on 04-09-2013, I have faced some display and touch problem and gave it to MICROMAX authorized service center (CHANDRIKA ELECTRONICS, BELLARY, KARNATAKA TEL:”083922267329) on 21-04-2014, After one week i received my handset with the same problem. And service center people told that, it has a problem with BOARD and it has to be sent to Bangalore. After one month i received my handset with the same problem in front of service center people only, and the service center people told that, handset will be sent to DELHI. Sir again after one month i received the handset with same problem .Again service center people hand over the handset to me after replacing someone mobile PCB. Next day again i faced the problem, screen was not unlocking . Again i informed the same problem to service center people and customer care also . Both peoples are telling me to wait for again 20 more days. Sir almost from4 months i am not using mobile. sir, please tell me what i have to do? . I really fed with this MICROMAX and its service.Being an Idian we are supporting Indian companies. So many times i called to customer care , they are irresponsibly behaving. Even i did talk with Delhi peoples also. IMEI NO:911304251623470/911304251776476 RECENT JOB SHEET NO:N030067081411408208 . MY EMAIL ID: mahesha.bl@gmail.com mobile:09480830356
Please file a complaint in a Consumer Court within your jurisdiction, in consultation with a good local lawyer.
Hi my name is akshay I booked a cab with mega cabs pvt.ltd delhi on 14th aug2014 at 11pm and at that time they confirmed my bookin for 5:30 am and they mentioned I will get the cab details 30 mins before my departure time and I had my train at 6:40 but and I confirmed the same 3 times and then when I called them in the morning they saod I will get thecab at 5:40 then I gt the cab details then 5:30 nd then I called thedriver and he said he cant reach on time due to which I had to run so that I can reach stationon time so can I file a case in consumer court for compensation for evrything that happend
I have purchased the watch from Snapdeal.com & the merchant belongs to Karnal who delivered that watch. So do i need to file the case from his jurisdiction i.e Karnal OR if it is ok if i will file the case at Pune consumer court
Please check this recent judgement which will give you an indication http://timesofindia.indiatimes.com/city/mumbai/Ruling-widens-forums-territorial-jurisdiction/articleshow/40352095.cms
I have purchased a Red Sterling Membership (1209665) in March\’13 by paying a down payment of Rs.36383 and balance in 12 EMI\’s of Rs.27287. I have not availed a single day holiday as of now, wanted to know what is the process to surrender the membership and get my refund as when I enquired with Sterling they bluntly denied that you cannot surrender or get refund. Is there any process through consumer redressal or consumer court to get the refund by surrendering teh membership as I am not satisfied with teh services and dont want to continue with the membership. PLEASE HELP ME IN THIS
PLEASE GIVE ME FORMAT OF REQUEST LETTER FOR AMENDMENT IN ORIGINAL COMPLAINT. (I.E.- I have mentioned respondent name together instead of separately required and my complaint paragraphs are not numbered.) THIS IS FOR CONSUMER COURT
Hi,
I booked One Home Theatre 5.1 from Yes Mart in Hyderabad. they told it will be delivered in 1 day. Next day when i made a call and i asked them i dint received my Home Theatre. they told it will be deliver by today evening 8.00 PM. When i called them at 8.30 PM they answered me auto problem so we will deliver you next day by afternoon 1.00 PM. again i follow up with them at 1.30 PM they answered me it went to deliver and i will reach your home in next 1 hr. but i dint received and i called the customer support evening and they answered No Stock and i will get the Home Theatre in 2-3 days and they told me you can go legally if you can but we will deliver after 2 -3 days. So Please advise me what to do in such cases and i can go consumer court on Yes mart.
Dear Sir,
I have purchased Refrigerator from Croma Store, Thane of Croma Company. Within a month of Purchase the Refrigerator stop giving cooling, and so I made a complaint to Croma Customer Support and they sent a technician who checked the refrigerator and advised to replace one of the parts. As he had committed he will come with new part after 3 days and replace the same. But nobody turned up even after 10 Days and no update were given to me. When I repeatedly follow up with them I got response that since the part is not available is taking time to repair it.
After 1 Month Croma technician came and replaced the part, but even after that the problem persists so again I made a complaint with Croma Customer Care. They sent their technician and he checked once again and told to change some other part this time.
But this time I refused to repair him any further as it was only one month old purchase which was needed to repair multiple time with a span of one month and asked for replacement for my manufacturing faulty model which started giving problem within 1 month of Purchase. The Croma technician noted down my request and ever since it’s been 4 Months I have been constantly following on phone and emails with Croma support team but they did not provide any response but every time raised new complain number.
Four days before (after following with them for 4 months) I got following mail from Croma team:
“Dear Customer,
Greetings from Croma!
Thank you for writing to us, as per your enquiry we would like to inform you that the product can only be serviced. Kindly confirm on the same, so that we can arrange a technician to rectify the problem.”
Dear Sir, Please advise me what should I do in this case. Can I file consumer complaint and can ask for replacement for my faulty model?
Will be highly obliged for your valuable reply.
In my opinion, you can file a complaint and pursue to the logical end. Please consult a good lawyer who can guide you in the matter
Hello Sir,
I was working with one small software company based in Pune and its been 26 days now but he is not giving me my July month salary and even he is not giving me my releiving letter as well. He is not replying for my email/messages. I have got his offer letter. can I file a complaint against him in consumer forum.
In my opinion, you are not a consumer as defined by the Act. Please consult a lawyer on the course of action to be taken.
Thank you Sir for the quick reply…..
Bought a designer sari from a renowed shop in chennai on 28th june 2014. They advised me to give it for dryclean only . It is pink sari with blue border.
Now all the border color r there in the sari n cannot wear it.The drycleaning guys refuse to accept the mistake n blames the sari shop for using cheap colors. Now I want to complain in the consumer court n want either of them to replace me with a new sari.I paid Rs. 11,100 for the sari. I have both the bills with me. Pls help me to get justices n how do I spproach yhe consumer court for the above.Thsnjs
Please follow the process mentioned earlier in the post
Dear Sir,
Pls find my issue i have written to HTC .
I had purchased HTC Desire 816 (White) from Vijay sales ,Ghodbunder Road on 1st of July 2014. On 16th of August , phone suddenly developed an issue and refused to start. I took it to your nearest Authorised Service Centre (Ccom Telecommunications Pvt. Ltd. Mumbai ) in Eternity Mall , Thane.
First of all , I am shocked with your Pathetic Service. I had to sit there for almost 5 hours for my turn to submit my phone. I just don’t understand that same service centre is taking complaints for HTC as well as for Blackberry. My whole impression of HTC being one of the premium phone manufacturer was shattered. I wasted my whole day in submitting my phone.
Everytime I gave a call to your so called Authorised Service Centre from 21st August-28th August,2014 line was busy. Even On 20th August, lot of customers were furious for the same thing that there was no Contact wherein they can have their Mobile status. Since I am also from Sales-Service Department , I can understand that Phone line can be busy but this cant happen 24X7.
I finally decided to visit Service centre today i.e 28th August, to my surprise , your service centre people argued with me and told me to track my phone status online. After a heated discussion for almost half an hour, Service centre guys informed me that they will not be in a position to give me phone before 13th of September,2014.
In today’s age , when other manufacturers replace the handset for even minor issues, such a timeline given by you is shocking to say the least !! I expected a much better response from company like HTC.
I expect a quick response from your side since I am using a different Sim (816 uses a Micro – Sim) and phone for last 8 days.
HTC being known as a customer centric company worldwide , I would expect a replacement for my faulty handset at the earliest. Attached is my bill for your reference.
Compalint Details :
Ticket number : 14INA340008690
Job Number : BOM016-0008092
Service Centre Details.
Ccom Telecommunication Pvt. Ltd. (Mumbai),F-11 First floor, Eternity mall. Teen haath Naka, Thane west , Mumbai, Maharashtra-400601. Contact Number – 022-40242604/ 9167203572.
After following up so much , they have refused to replace my phone and told me to wait till 13th September.
Can i file a case against them.
I feel that you have a good case to file for deficiency in service
Dear Sir,
I had joined in a company which provides data entry offline work. I signed on an agreement and paid Rs.3000 which is refundable after TWO successful works. According to the agreement, I will get Rs.8500 if it gets completed successfully within the time frame.
I completed the work within the time line but got rejected with reasons which are not available in the agreement. I lost Rs.3000 and 10 man days and some hidden expenditure.
Can I file a case against them in consumer court?
Please suggest.
Madhu. B
Dear Sir,
I have presented RTI before municipal corporation ( public information officer) on 14/07/2014 to get access to information regarding public interest projects of our town Ballarpur(M.S) but it’s been 45 days more now and they have not responded to my application till date. neither they have rejected or directed to some other concern authority. As per the sec 19 of the RTI provision, i have approached to appellate authority of Municipal Corporation but he too did not responded to my satisfaction. Now, I have decided to move to the consumer forum seeking compensation, as RTI provides remedy under section 23. Henceforth the only option left with me to move to the national commission redresal forum and state commission of RTI.
1. Whether I can move to court on the ground that they are not providing information which is related to public interest
2. Can we bind them to appear before the court and judicially to hold them as an accused for harming the dignity of RTI?
Please advice my POA for the below grievance
Divyansh Gupta commented on a channel on YouTube.
Shared publicly – 3:15 PM
We all must have come across the VIbes discount voucher at the famous moview theatres and shopping malls, and it was the same voucher with’services worth INR 15,000/ FREE’ jingle which prompted me to visit the Vibes Banjara Hills branch for a hair cut, facial etc.
THe Sales Rep of the Branch Namely Mona, introduced herself as a consultant and suggested Stem Cell treatment for my hairloss. I did share that I am undergoing treatment from RIchfeel already and it has helped me for preventing further hair loss.
She Promised a fuller head of hair within 8 sessions of stem cells at INR 35,000
Payment was asked to be made 100% at the same time
I told Mona very specifically that I have already suffered disappointments at other famour reclaimed hair clinics and this time I will not tolerate false promises, to which she replied that the results will be visible by the 2nd session itself, also I made very clear that I do not use any steriods or alopathy eg: Minoxidil and Finorp etc as they have side effects. Alternately I am using richfeel DHT blockers orally. They were okay with this fact and enrolled me to the program with promise of’Guaranteed results’ as shown on the brouchers found in the malls.
After every session, I question the results and reminded them of results promised. 8 sessions got over eventually and as expected with no improvement at all. They extended the number of sessions to 20-25 and included PRP sessions aswell but to no results.
Apart from the PAIN of taking the injection on your head, you waste your time here for thorough unproffesional behaviour. THey have a standard phraseology to reply to your complaint by saying that 99% patients have got positive results and it is only YOU who is an exception. I came across about 6-7 patients who were also undergoing these treatments and shared a similar feedback of ZERO results. THe only difference they show to these people is by making them use Minoxidl solution which has temporary effects.
From Day- 1, I had been requesting for a printed bill. Till Date I have not received the bills despite 22 reminders. On my last visit in June 2014, I was told by the HOD that the bills cannot be given now as the financial year is over( made no sense to me!), also when I requested for a redressal for my complaint, she said nothing can be done apart from giving more sessions.
I have my picture records and hair count records with both Vibes and myself, on day-1, after every session in May 2014 and preparing to file a complaint in Consumer forum. Others effected can join me in a joint complaint and PIL etc and write to divyanshsar@gmail.com
Hi,
I called the customercare of a telecom company on 29th April 2014 and requested them to activate internet on my mobile. They didn’t activated it at that time but i received configuration settings on my mobile and started using internet on my mobile.I paid all the bills before last date. Now this month, they sent me a bill of 9000 rs which includes approx 8000 rs for data usage. When I called to check with them, they said that internet has been activated few days back and this amount includes the data usage before activation of internet. Now after receiving the bill, I check old bills also found out that they didn’t charged me for the internet usage in earlier bills. Also I didn’t called them the day they have activated the internet pack. What should I do?
I am a passenger from vijayawada to Kadapa
In apsrtc bus service no 6056 and bus no – ap29z 1029.the bus driver was talking unparlamentary language.so can i prosied to consumer side
My case is admitted. the oppsite party has also given reply. now the consumer forum has asked me to submit evidence. Is it mandatory to get the evidence under affidavit notarised by notary public? How many copies of evidence under affidavit do i need to submit?
Sir I brought a Mobile phone from flip-kart the phone which they give me is completed one i request them to give me bake my money but now they are not responding to me. the problem is that
1, phone is completed one
2 they give me invoice is not validated one
3, the mobile phone have one SIM card that is missing in their product
please help me
i am enrolled in a course by a private college , but at the time of the addmission for 4 year btech course, they had shown me the fee structure for my course, but now every semester they ask to pay more than we were told at the time of addmission, its a private institute , so i am afraid if this right could have its application in my case, on the behalf of my batch. please help!! guide me through
Dear Sir,
Background of my case
I purchased mobile handset from UMI mobile by making full payment. Payment was made on 8th March 2013 and I got the handset only in August 2013 after filing complaint with Core Centre. As a response to Core Center Mail, UMI mobile agreed to deliver the hand set and hand set was delivered in first week of August 2013.
In March 2014 Handset screen got damaged by my fault. I sent mail to UMI for getting it repairs. UMI informed that cost of repairs would be RS8000/-. I agreed to pay the cost but the company informed that spares are not available and shall communicate once spares are in stock. After this I followed up with them multiple times and till date company failed to provide repairs services.
Thus from the date of booking the phone i.e. 8th march 2013 to till datei.e. 12th Sept 2014 I could use this handset only for 7 months out of 18 months (as on date)
Due this, as a stopgap arrangement I purchased standby handset at 8500/- somewhere in April end.
Based on the above, I have sent mails and registered letter claiming cost of my phone + cost of standby handset purchased as company failed to provide repairs services.
Can my case stand in consumer court.
subject– i want to file a writ in consumer forum against district medical commissioner delhi ESI dispensary
respected sir, i am working in a private company in AGRA. and i am insured person under ESI. i have a child aged 19 months, and he is suffering from heart disease. he have a hole in his heart by birth known as ASD LARGE and doctor advise me for surgery. i am taking regular consultation and treatment from MAX HOSPITAL DELHI by myself. i have done 3 times ECHO of my son. and the 2 out of 3 times of ECHO have done in MAX HOSPITAL DELHI, where i want to go for surgery and the MAX HOSPITAL DELHI comes in under panel of ESI services. when i went to esi hospital agra they did fully support me and they reffered me to MAX HOSPITAL DELHI. but the problem is that before admit in hospital we should take permission from DISTRICT MEDICAL COMMISSIONER, ESI DISPENSARY, TILAK VIHAR DELHI, when i went to there for first time they told me to complete my paper work and then come back. after few days when i complete my papers and went to there second time, they told me that they should not give permission to me because every report of earlier of my son done by myself and they can’t recognized and approve that reports. they told me that if i want to go MAX HOSPITAL DELHI, they can give me permission only for consultation for this time, after consultation they give me permission for surgery. after 2 day i went to MAX HOSPITAL and got a complete consultation from doctor and doctor gave me a OPD CARD and a LATTER. and the doctor define a complete problem in the OPD CARD and LATTER. after taking a proper consultation when i went to DISTRICT MEDICAL COMMISSIONER, ESI DISPENSARY, TILAK VIHAR DELHI for third time they told me that they need a proper prescription of a doctor from the ESI HOSPITAL agra. they told me that go back to ESI HOSPITAL AGRA and get the proper prescription latter from the doctor of ESI HOSPITAL agra. and in the prescription, doctor should write a proper disease problem, behalf of new and current ECHO report.
SIR, now i want to take a further step against them because they cant understand my problems, plz advise me what should i do ? should i go to consumer forum against them or what can i do for get out of this problem.
help me
Sir, I purchased mobile Sony Xperia Z1 on 26/08/2014,from sony smartphone lounge magneto mall raipur(c.g.) but i faced the display problem on so i went to your service center star customer care in Raipur, C.G. But they( Mr. Pradeep Rajput and his colleague) are saying the problem cannot be solved and mobile needs to be replacement and they are saying that they will not provide seal pack mobile to me.some time he is also said to me,if your mobile purchase date is not more than 90 days our company provide you new handset but it is not seal packed but i requested him for new seal packed hand set and also call on sony customer care toll free, they are also requested but Mr.pradeep Rajput was not agreed for that.please help me.can i file acomplain about both sony smart lounge and star customer care. please provide me guidence.
Regards
JITENDRA BANCHHOR
Email id; banchhorjitendra46@gmail.com
Dear sir,
I Atul Verma staying at RZ-40,Gali No.1 Roshan Garden,Najafgarh,New Delhi having phone number 09871342332, submitted my nokia lumia 1520 (RED COLOR) to authorised nokia care service centre (SS enterprise Dwarka sector 12 ) owned by Mr Honey Sehgal regarding my problem for hanging,call drop,no service,nokia mix radio not opening,charging issue and battery issue initially when i submitted on 19 august with its charger as it had problem regarding charging,they said they would swap my charger and give me new one in 10 days but they did not give me my charger till 11th sep almost after one month.My phone they returned back to me after a week on 26th August with my phone tray ejector lost and my phone invoice bill lost by customer care gaurav and they just updated the software and gave it back to me after so many days,then i submitted the phone again after facing same problems and meanwhile contacted nokia customer care 01130303838 almost everyday since my first submission and when on 10th day after my second submission i contacted nokia customer care they said that your phone has no fault found as told to them by service centre as nokia customer care department said that service centre examined your handset properly this time using it for 5 days,so i called service centre regarding status of my phone and service centre asked me the password of my cellphone ,then i was shocked how can they examine my handset for 5 days and how can they say to customer care that no fault has been found when they dont even have password of my handset ,that means for 10 days my phone was unchecked as it is and on 11th day they asked me password,then they gave me my handset back second time still with no charger and both the times no backup phone was provided to me and even after pick and drop facility for this high end phone no proper pickup and drop to me .after they gave me phone second time around 8th september they gave it with empty battery so i could not check it properly and their executive pawan said this problem cant be sorted out from our nokia service centre dwarka so just sign the recieving of you handset and then so you better contact nokia customer care and ask them to swap your phone rather than submitting it to service centre again third time.phone was not getting on after they gave me my phone second time and was having no sim error this time.so i told this matter to them and also complaint repeatedly about my delayed replacement charger then they gave me same charger which i submitted after 30 days on 11th september after pressure from nokia customer care as it was scratched not new.so due to all these problems i sumbitted my handset again on 11th september after two days because wednesday was their weekly off and tuesday was so late to be sumbitted.i refused to sumbit my phone third time and asked for replacement but on 11th september but after repeated calls through ravinder of backend team of nokia customer care and his repeated requests to get my phone examined once again at nokia service centre i wen there on 11th september and found same problems with no sim error and when their engineer rafique opened my phone completetly including sim jack tray everything and checked thouroughly and said to ravinder of nokia customer care backend team that all 6 pins of sim are alright but still there is no sim and no service error they submitted my phone and sent to main head office for repair or replacement as i dint want to submit there again after there carelessness and not working or not giving attention to my phone,so my phone was sent to head office on 11th september and reached there then i called them around 16th sep they said they received my handset and everything i under observation and repair and head team is deciding to repair it or replace it then i called them today almost after 8 days today on 19thsep then all of sudden they said my phone is declared out of warranty by head ofiice of nokia as sim pins are broken and i have to bear the cost of repair also my phone would be out of warranty for future and they are dispathing my phone today afternoon through courier to service centre dwarka unrepaired declaring it out of warranty.when they could not help or solve my problem after more than 60 times calls and complaints to nokia customer care they did this to my phone with no solution declaring it out of warranty.i had all screenshots of problems in my phone while hanging battery backup issue and everything and have those pictures as proof still in my memory card which i showed to nokia service centre too many times but to no help in end.i still have the recieving job sheet of my phone after submitting it on 11th september for third time which has written on it in warranty and also if my phone pin would have been broken already then why would nokia service centre dwarka would have sent it to head office after examining properly and opening the phone completetly and giving me “in warranty” certificate and they even called and informed ravinder of backend team of nokia customer support about the same that all 6 pins are alright completely in place.i dont know what happened betweeen dwarka service centre and nokia customer support team and head office weather they purposely or accidently damaged it while opening my sim tray,jack or phone to get rid of my repeated complaints and demanding replacement handset.or is the sim pin still allright and they declared it directly out of warranty to get rid of me and my complaints once for all for entire future as i gave bad feedback everytime on nokia customer care survey after every call to nokia customer care team as after so much efforts and complaints my issues wasnt solved,i had to facelots of harrassment by nokia as i had to take leave from office in order to repeatedly visit nokia service centre and repeatedly calling them for so many hours i lost lots of money and precious time and my energy.so finally i want nokia to either give me a replacement handset for my handset or give me complete refund of my money.i even have proof of their service centre backend team babli malhotra saying that your handset was not examined by pawan of same nokia service centre dwarka even after babli told her many times to examine my phone properly,he never checked it and directly declared no fault found after second time submission as he is very lazy (this babli malhotra said)so my complaint is against entire nokia company (ravindra backend team to name a few) to whomsoever it may concern and honey sehgal owner of nokia service centre dwarka.its on them to decide among themselves and pay for my loss.if my phone would have been out of warranty then would not have been sent to nokia head office for repair or replacement after thorough examination by nokia service centre dwarka and i would not have been given in warranty certificate in my job sheet having ASC Code 3782 of sumbitting my handset submitted third time on 11th sep 2014 and imei number of my nokia lumia 1520 is 358342051062648.which is my biggest proof against them.kindly look into this matter and provide necessary solution asap as i am filing complaint even to consumer forum in consumer court.i want proper resolution in refund of my money of replacement of my handset as your refused to repair it and declared it warranty void by ROE department and ravinde of backend team of nokia customer supoort care line who is handling my complaint.i already lost one of my nokia lumia white color due to its touch cracked even if display was ok nokia service centre dwarka asked me 21000 for its repair which was about 16500 as told by other nokia service centres in delhi.now this is my second handset nokia lumia 1520 red color and this also is made disaster case by nokia and in such situations repeatedly who would buy nokia?or even trust them even for top most high end phone if such is case of service,
Regards
atul verma
9871342332
8800765100
Sir
My name is Laxman Raju. I am using a number of Vodafone (9052366466) since 2008. On June 27 2014 I had paid my total bill amount and made a request of convert to post paid to pre paid. The lady who has called me for the payment as given me the assurances that she ill do my request after paying the total bill amount and I had paid the total amount. After that she had not lifted my calls. Than I had got a doubt and I mailed the issue to the company on the same day and next day also for the 4 times. I had mailed and mentioned that I am not going to pay my new bills. After that I had not received any calls form the company members.
From august month I am getting calls to pay the bill amount which I had not been using from 27/06/2014 and now thay are forcing me to pay.
The issue as done by the company person so I am not going to pay the bill and I want my number back sir.
Hi.
Sir,
I have subscribed for internet services from tikona. I have subscribed for 2mbps plan for first 50 Gb. Which I have never got. The mxinum speed was 1 Mbps.I have called number of times. Every time they say please wait for 24 hours.I do have complaint numbers.Even the network stops working some times. When I ask for waiver and service disconnect they said you can only avail waiver if you continue servies with us. And waiver will not be provided for slow speed. You have used the internet means No waiver.My main concern is if I am paying 3000 for 2 Mbps speed and getting onky 512 or 1 Mbps. Am I not eligible for waiver? Then there is no need of paying high money if you still get it at low cost. Please advice can I file complaint?
Dear Chanchal,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE2628 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
Dear Chanchal,
This is a gentle reminder to follow-up on your concern listed on Sept 23, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKSE2628 in the subject line.
Regards,
Tikona Care
Dear Chanchal,
Gentle reminder # 2
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
Employee of Vodafone her designation is customer care service using abusive word to me what kind of step taken by me please advice me…
Dear Anil
We are really sorry that we were not able to help you with your complaint against Micromax. We get most of the complaints resolved, but there are a few which we are not able to. This post will be able to explain our situation better to you: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answer/Ankur-Singla-8. We are trying our best to make our processes better so that we can help more people in the future, but that is happening gradually.
We hope that you will understand.
Warm regards
Online Team
Akosha
The post was really helpful! Would you mind helping me with my current situation? I had bought a cellphone online via homeshop18 last year. Due to technical faults i did ask for replacement and the phone was submitted to the cellphone company. But instead for replacing the phone, the company did nothing. In fact it hasn’t responded even responded to the complaint request we sent earlier. Do tell how i should proceed!
You may go ahead and file a complaint as mentioned in the post.
i bought a sony xperia zr in 15/2/14 which is so called water resistent phone till 5 ft yesterday it fell into a bucket full of water which is hardly 2 ft and the phone got spoiled now the sony care(service center) people says i have to pay 22 thousand to repair the phone although it is under waranty that is one year and its been only 7 months or so from the date of purchase they say .,that falling in the water does not come under warranty .,if it is so why is this phone called water resistent? why is sony misleading the customers if they themselves do not have faith in their product. they say it i mentioned in the warranty that the phone will not be replaced if damaged by liquid.,dosen’t people bye waterproof phone so that it do not get spoiled by liquid,i would like to complain against sony mobile for misleading me by telling me that the phoe was water resistent till 5 ft for 30 minutes which got spoiled in a bucket full of water hardly 2litres and hardly five minutes
Hi, I have problem with vodafone service since last two months. I have mailed them many time and also talk to their regional executive. While answering they are very arrogant. I wan to file complain against them. Please guide me.
What exact problem with vodafone is –
I am using vodafone and getting extra bills under data usage option. After my inquire to costumer care unit and on phone number 020 71718181, I learnt that this extra bill is against download for the data i.e. advertisements or apps which are chargeable. Also it was mentioned by vodafone that these charges are paid to third party.
I have not given them any type of authority to pay any amount to third party without my consent or without prior notice. I don’t know on what basis they paid the amount to third party and charge it from me.
I even asked them following questions through mail and asekd to l stop such type of charging in future but couldn’t get any reply.
1. Who give you an authority to pay directly for his use of other’s service? If he is downloading something chargeable from any website, I can pay on his won. He has not asked you to pay for this. On what basis you pay without his consent directly, which looks to be fraud.
2. He has not asked you to pay if he downloads something which is chargeable, then why should he pay you that amount?
3. According to consumer court’s rule, if you are going to charge for something, you should inform customer. Without any information, one what basis are you charging?
4. If you said these are hidden charges; according to rules you should inform customer (my client) what make you to not inform him earlier.
Almost an year ago u naught intex speakers. But since then there’s been problem in them. I have visited the service center 4-5 times. That also doesn’t helped out at all. I have also written an email to intex but they won’t respond. How can I file a complain for it.
Hello sir,
My name is Deepak.I booked the Cab with OLA cabs pune on 15th Oct’14 at 9:35 pm and at that time i received the confirmation mail and message as well at 9:38pm that my booking from my Home area to Pune Station for 4:45 am has been confirmed.I had a talk with one of the customer Executive and he said i will receive the cab details 30 min before the departure time,I had my train at 5:50 am.I received the cab details in the morning at 3:36 am and when I was waiting for the cab,so i called OLA CAB executive and he said me that your booking has been cancelled.I received the same msg also stating that my booking has been cancelled on my request and they cant do anything now.Then I told them that if i had cancelled my booking then how come I received the Cab details.They have no answers and said me that sorry,we are helpless and you find some other alternative and go to station.,Because of this i had to run here and there in the dark with two bags so that i can reach station on time as the station is 17 kms from my place .This gave me lots of mental harassment and stress in the early morning and in a hurry i also fell down and hurt my self.So sir please suggest me now what should I do ,whether i should file a complain in the consumer district court,pune for everything that happened.I am also having the mails and messages which they send me.
Waiting for ur reply.
Thanking You,
Deepak Kumar
9021988761
sir/mam i use the airtel operator since 8/10 month. I had an offer that rs8=25 paise/min all std mobile for three month. and i did recharged on 24 Aug and i used this service till 2 month But suddnly it stoped before 3 month. I had complain about this 2 to 3 time but they reply me we will provide call back for shortout your problem bt they never do. Now what i do tell me. Plzzz
I took admission in foundation course in Rao’s jaipur institute for RAS exam praparation. I deposited 20000 as 1st installment . My pre exam date would be going to declare aprox. In 2 month. They told me than they will complete all course before exam but they failed to do so and now they asking me for second installment.. when I asked them to deduct money as pre course and return remaining money , they refus do so. Even they did’nt provide reciept of my installment, when I asked for that again and again then they told me to give me 12.5% extra as service tax which was not mentioned duriadmission.. what should I do yazdi? Plz help .. and plz guide me to fill comlaint at consumer court
Please check the instructions in the original post above
Dear sir
As I told you I am aspirant of ras exam. So should I proceed for complaint as I don’t want any negative effect on my career. Can they also file any case against me??.. I really want to do complaint but I m confused.. plz suggest what should I do.
Plz rply sir asap. Thanks
dear sir,
i need your opinion whether i can file a case or not. and what compensation can i expect.
i submitted my micromax a63 phone to its authorised servicer centre in nagpur on september 27 2014 as its touch was not working. it is in warranty. when i submitted they provided me with a jobsheet and said that in 15 days my phone will get repaired. and they provided me with a customer care number 18605008286 and asked me to enquire about my phone’s status by calling this number. when i called on 8th october they said they will need more 20 days and that will be the maximum and they repeatedly said that i will get my phone back in this time.i agreed
i again called on 28th oct. they said they will require 7 days and that will be maximum time and within this i will surely get my phone back.
yesterday also they said the same thing .
but today i received a call from them saying it will require them 20 more days. again they are saying it will be maximum duration.
please tell me what to do.
You should immediately file a case under the Consumer Forum and either you should get a working phone back or request for a refund of the entire amount. Best Wishes.
Thankyu sir for such prompt reply… I called the national helpline people … they asked me to write to micromax and the authorised service centre people and wait for their reply. But sir if during this process the phones warranty gets expired then what will happen. Will my case be still strong enough.
There should be no problem with the warranty, as long as the complaint is for an incident which occurred during the warranty period.
Sir,
I have just finished my dinner in a AC restaurant. The authority has billed Rs. 40 against the water bottle of MRP Rs. 20 (1 liter Bisleri), In addition they add the taxes to it. Is it legal? Can I go to Consumer Court?
Moreover, what is the difference between consumer court and consumer forum?
You can definitely take it up. But the value is so small that it may not be worth the time and effort. That is what these people take advantage of.
A Consumer Court is a legal body, which can give a decision in the matter. A consumer forum is just a group of like-minded individuals who help each other to reach their goals.
for mobile lost i m applied last 60 days back for insurance claim to samsung mobile brokers but they are not responding to calls. and not give any confirmation so i want to consullt consumer court so plz help me..
how to apply and which form me have to taken(7500rs my mobile cost).
and where did the get that application plz reply
In Consumer Forum I want to submit addition documents to defend the Proof of Afidavit submitted by Opposite parties. Kindly provide the Draft format for filing Petition and with Affidavit format and format for Typed set of documents.
I hve purchased slice cool drinks 200ml while drinking i found small worms in my mouth and found a small black bug and worms in the bottel I have preserved the bottel .Can i file complaint before consumer court. against whom i should file complaint.pls advice me sir
If the bottle is opened, you may have difficulty in proving your case. You may file a complaint against the retailer who sold you (do you have a bill?) and also the manufacturer
Dear Sir,
I registered one complain agains SBI in RBI ombudsman in 4 July 2014 regarding ATM transaction Fraud which happened on 23 May 2014 in SBI – Dehri-on-son branch(Bihar) and my family is there in CG.
But I want to represent on behalf of my Father in consumer forum and My location is Bangalore .
RBI ombudsman closed the case citing article 13 c) of RBI ombudsman .
so My first question is
1)Should I mention the RBI cluse through which they closed the case.
my second question is which district forum should I approach.
also should the complain against Base branch where account is there or the branch where fraud has happened
Hi,
I bought moto g2 2 weeks back. When i inserted the sim, it stuck inside. so i went egmore, chennai service center. the guy who tried to take the sim broken my glass. and they say now whole display has to be changed. And its been 15 days still they didnt repair. Daily am calling them but they say the same that they will deliver in 2-3 days. And today they are telling it will take one more week. Its a new mobile which is 12000 bucks.
can i raise a complaint? If yes, pls provide me the steps.
i am aritel prepaid costumer till 15/oct then. one day from airtel someone call me to migarate my airtel number from prepaid to post paid. at that time i think its okay so i said send your agent i will migrate from prepaid to postpaid. in post paid plan was 800 minute call.
now problem is when i was register he said 800minute will divided into 400 local call and 400 minute national calling, but today when bill came they dont divide call and gave me 800minute only local calling, and i have more calling on national, when i ask they say sir its your falut in paper we right only 800 minute call and you sign it.
now what i do should sign complain in consumer or case for 420, why their agent came and said 400-400 call divided..
please reply urgent help ….
my email : jackissam03@gmail.com
Hello Sir,
I m checking about how to file complaint to the consumer forum and its a best post about that on internet. Sir Actually I was using reliance broadband internet. But that stops working on May 8 2014 and after that i registered several complaint about it but no one replies only the call coming from there end to pay bill. Its a advanced rental plan so i already paid bill upto 27 May 2014. After that for next billing cycle i was called to pay bill so that they can activate the service and my payment is adjusted in future bill i did that but still internet doesn’t work. After that i put termination request on 26-July-2014 But they terminated my connection on 03-Sept-2014 after more than a month where normal time is mentioned with in 7 days by them
Also i have returned all there equipments and other things but they have given me final bill of 450 Rs Instead of refunding my extra payment of 800 Rs.
Note: My internet never works after 8 May 2014 and i have large list of complaint IDs. So can you please guide me what can i do?
Thanks
Mohit
Hi Sir ,
I had booked a hotel room with makemytrip.. But the room which is provided to me doesnt have the same facilities which are mentioned on makemytrip site. I talked to the manager and he told me that this is the most they can provide in this room and rest of the facilities are mistakenly mentioned on makemytrip site. As i was tired from journey thats why I dont want to look for a new hotel. So i stayed in the hotel.. But then the Manager that he will try his best to provide me most of the facilities mentioned on the voucher.. But he didnt.. Later As clearly mentioned on Makemytrip voucher Terms And Conditions.. I was eligible for the full amount refund in form of Makemytrio vouchers..i.e. Vouchers worth Rs.3600. I requested and claimed my vouchers within 24 hours of check-out time as clearly mentioned on there Terms and conditions..
Now firstly they kept me waiting.. After a long communication they got ready to refund rs.500, again when i rejected that they increase the amount to 1000 rs.. And now they came to 1500..
But my claim is worth Rs.3600. Why should I settle for less..
And after I told them I am not ready to accept 1500 and I want full refund..
They initiated the refund without my consent..
Now please guide me how can I file a case against these people..
The main issue is not regarding money.. Its about how can they lie like that in the face of customer..
And why they wrote Terms And Conditions when they all are a lie..
Please help me Videv.. Its almost a month and they are really giving me a hard time..
Shweta
i deposited 40000 cash in canara bank kurla branch mumbai on 27/10/2014 and today is 12/10/2014 still amt is not reflecting in my account according to customer care executive of canara bank,40000 is not deposited and not reflecting in there system i have cash receipt with signature of canara bank employee i dont have time to visit branch kindly suggest me what action should i take for this kindly reply
Your first step should be to seek explanation from the Branch. Maybe it is a genuine error and can be rectified in a couple of minutes. If they don’t, you should write to them and give them reasonable time to respond. If they don’t, you can take up the matter in a consumer forum
DEAR SIR / MADAM
Dear sir I am Vamshi Munasu from Nalgonda ,
Telangana Pin 508001.
1. I had visited a diagnostic centre in Nalgonda
in July 2014 and i was tested FNAC and the report was given to me in
24 hours. They only charged 500 INR for the test.
2. I had lost that report when i was travelling
from Nalgonda to Hyderabad.
3. I visited DBR diagnostics in hyderabad for
the same FNAC test there i was guided to FNAC test by DOCTOR and they
charged 1000 INR ,though it is a metro politian city they failed to
give report even in 3 WEEKS. I called them every day it cost me my
mobile balance.
at last they said to collect my reports i was
shocked by seeing the reports. It was a blank report, and they
mentioned to do the FNAC TEST AGAIN.
Dear sir, in thios process i had lost my MONEY,TIME,MOBILE BALANCE &
finally I was given an empty report. They are demanding Fees for the
RE-TEST.
It was the minimum responsibility for any company not
to charge for the re test … as it was the mistake of them please
help me and i hope you will do justice to me. i got cheated by them
DBR Diagnostics Dilshuknagar HYDERABAD
You may take up the matter with the Consumer Court as mentioned in the above post
[…] How to prepare and submit a Complaint to a Consumer Forum … […]
Dear sir,
We ordered a 50 inches TV online through Snapdeal.com and made payment the same day. Order was placed on 16 Oct. The este delivery date provided was 23. We called on 24 to know that the delivery would be on 29 and finally on 4 nov stating that it is on hold with the courier. We cancelled the order on 6 nov and was informed that the refund will be initiated within 72 hours. Did not hear from them. When called they informed that the refund will be initiated after 7 days after they receive the product from the courier. They do not have any estimate as to how long it might take for them to receive the product from the courier. How do we proceed. Pls suggest sir.
Please give them reasonable time before initiating action.
Dear Sir,
I am a comuter dealer. We ordered laptops from another dealer which he failed to deliver in time so we cancelled the order for which he also agreed. But now he is delaying our refund of advance paid to him.
can we go to consumer court for refund and interest on it.
shirish bandarkar
No, you are a dealer and not a consumer, in my opinion
So what next I should do for recovery of my funds please guide us.
You may need to file a civil case in the appropriate court
hello sir,
3days back i order tablet from flipkart 3999rs. at that time offer was if i order that tablet from mobile phone i got 3G dongle free which is cost of 1799rs. so i download app of flipkart in mobile and order this tablet, today i got tablet but that 3Gdongle i dont got. now should i file complian aganist thm or not. at order time i save there webpage image where they said about offer so i have offer proof image…
plss sir reply what i do , my email : jackissam03@gmail.com
Please check with them first. Sometimes, special offers are shipped later, separately
Hi sir
I purchased a house 5 mths back. The property was registered on my name as semi finished house and i took home loan from sbi. The builder told me he wll complete my house after registration. But still he did not complete it. He trickily got entire amount from me. Now he is niether completeing my house nor refunding me amt of pending wrks. Actually he made two agreements while selling those are agrment of sale and agreement of construction. The sale deed was exeuted on the amt mentioned in sale deed.
In const agreement the total specifications of wrk are mentioned out of which 10 lac wrk still pending.
I paid sm amt in cash for which he given xerox of receipts not original.
Can i apply in consumer court for compansation.
He is terrifying tht he only ll file case on me if i ask for money. Is there any chance for him to really file case on me.
I tried to convince him by ways of some senoir person bthe did not listen.
Or can i complete my house and ask for compansation of the wrk which was done by myself . please give me ur valuable advice
Sir,
Chandigarh based finance company cheating with me. I have applied for project loan. They asked me to pay file charges, after paying they asked me agreement charges, after paying agreement charges again they are asking Insurance charges. I feel doubt about the finance company. Initially they asked file charges only.I dont want to pay insurance charges. what can i do in this matter. Pl advise
Hello sir,
I have bought shoe from Jabong on 11th Nov’2014 and it was received by me on 14th Nov’2014 ..i wear that shoe on 15th and 19th..i noticed that sole of shoe is coming out,i complained to jabong and clearly told them i had wear shoe for two days and sole is coming out..they said ok it has also 3 months manufacturer warranty..after 2 days i receive call that sole is not coming and we are sending shoe back to you.i said no it is coming than they asked me to click picture and send to us after receiving shoe..i received shoe and mailed them picture of shoe clearly pointing where sole is coming but they are not replying or taking any further remedial action..pls guide what i should do…and also my question is who is responsible for warranty in case of defect …seller or manufacturere ? means against whom i wil go to court…?
Regarding Mobile is outof order Mocromax Canvas. With in one year warranty period.
ida mobile nerworking doing frod with me, i have received the message from idea company, play free no this number and win the prizes but they have charged 2rs for per answer i want to return my money, please advice if possible.
I have vodafone service postpaid connection which was disconnected due to over billing. which i didnt use. they said i have downloaded applications using (internet) data services. i talked to them on phone with so many executives of vodafone as they say, everybody asks me the same thing, i have to explain them everything from the begining, but they have the details of the previous call/ chat/ store. every body says that they have escalated the issue and give me reference number and told me that the amount (download charges ) will be deducted in 24 hrs. but they didnt. Inspite of all this, i have talked to their manager Mr.Pavan, who told me to wait another 24 hrs for last time once on 3rd dec 2014, and yet till today, he is not lifting my calls and put me in black list and disconnected my incoming also. they say they dont have information about my bill plan they have given to me in the beginning, i see that they have changed my bill plan without my knowledge. i dont receive any paper bill to email also. they are harassing me to pay the bill and when i ask for a manager they keep on saying samething again again until i cut the phone call. i would like to complaint against vodafone for their wrongful service and disconnecting my phone. 9866567927
Tikona worst company ever.
I am pasting the chat here, please advice.
Aniket (09:54:32) : Good Morning! This is Aniket from Tikona Live Chat Helpdesk.
manjeet (10:10:39) : HAHAHAHAHAHAHA
Aniket (09:55:13) : How may I assist you?
manjeet (10:11:27) : STATUS OF TICKET
manjeet (10:11:59) : FORGET IT I NEED RISHI
manjeet (10:12:06) : YOUR SUPERVISOR
Aniket (09:56:41) : The status of the request is Closed
manjeet (10:12:37) : YESH SO I NEED SEROULTION
Aniket (09:57:01) : Sorry to inform you as of now Rishi Sir is busy on another chat
manjeet (10:12:53) : I NEED SUPERVISOR
manjeet (10:12:56) : RIGHT NOW
manjeet (10:13:51) : YOU THERE??/
manjeet (10:13:55) : THERE??
manjeet (10:13:56) : ??
manjeet (10:13:59) : ?????????????//
manjeet (10:14:00) : ?????
manjeet (10:14:02) : ???
manjeet (10:14:03) : ???
Aniket (09:58:26) : As m checking your A/c details that you had made the payment of Rs.1500 on 5th Nov so accordingly the payment of Rs.456 is updated on 8th Nov and the remaining payment of Rs.1050 is updated on 9th Dec
Aniket (09:58:37) : so overall payment of Rs.1500 is updated in your A/c
manjeet (10:14:42) : FOR YOUR INFORMATION I HAVE MADE PAYMENT OF 1111 ON 9TH DEC
Aniket (09:59:15) : You can confirm the payment details by visiting to Self-Care Portal by visiting to the link, https://selfcare.tikona.in/ and select option Billing > Payment History
manjeet (10:14:55) : THIS ONE GOT UPDATED NOT PREVIOUS ONE
manjeet (10:15:03) : I DONT NEED LINK
Aniket (09:59:30) : May I know how you had made the payment?
manjeet (10:15:11) : RESOLUTION
Aniket (10:00:02) : As if you have to make the payment through Collection Executive so you have to contact us and you have to place the request for the same
manjeet (10:15:46) : DONT ASK STUPID QUESTION
manjeet (10:16:20) : THEN WHY DO YOU GUYS VISITED MY HOME???
Aniket (10:00:54) : As m asking the questions as per process and related to your query
Aniket (10:01:23) : As m informing for your security that if you want to make the payment so you have to place the request for the same
manjeet (10:17:38) : I NEED MONEY POSTED NOW
manjeet (10:17:46) : YOU ARE GETTING ME
manjeet (10:18:03) : I NEED SUPERVISOR NOW
Aniket (10:03:12) : Sorry to inform you as per the company policy you dont placed any request for In-person collection and the payment which you had made is updated in your A/c as per the complaint raised by you
manjeet (10:18:55) : Can you help me what exactly is written on the ticket resolution and complaint?
Aniket (10:03:41) : Sorry to inform you as the chat cannot be transferred now because he s busy on another chat
Aniket (10:03:46) : Sure
manjeet (10:19:48) : please provide me every detail.
Aniket (10:04:32) : The resolution mentioned in the request is : Please note As per executive customer as paid 1050 and that is uploaded in customer account on 9 dec-14
manjeet (10:20:13) : And please provide me detail of previous complaints regarding waiver too.
manjeet (10:20:47) : Okay what is mention on the ticket, when ticket was raised?
Aniket (10:06:19) : The details are mentioned are the name of the executive, his contact number, payment date and payment made by you
manjeet (10:22:15) : Please provide me the details.
Aniket (10:07:10) : Payment date : 5th Nov
Aniket (10:07:13) : Amount Paid : 1500
Aniket (10:07:23) : Executive Name : Ramvir
Aniket (10:07:33) : Executive Contact No. :9654451974
manjeet (10:23:46) : nothing else?
manjeet (10:24:43) : Okay, can you explain me if you guys have done any thing to get my payment posted? as you are saying that after a month payment got updated automatically.
manjeet (10:24:52) : that’s miracle isnt it?
Aniket (10:09:54) : As after a investigation the payment of Rs.1050 has updated
manjeet (10:25:31) : this happen because I have made other payment on dec 9 because you guys keep calling me and visiting my place for money
manjeet (10:25:49) : oh my god what investigation have you done?
manjeet (10:26:12) : are your IB, CID or RAW?
Aniket (10:10:51) : Its dont by our team and after that the payment of Rs.1050 has updated in your A.c
manjeet (10:26:49) : okay for once I am agree with you.
manjeet (10:27:13) : then where is my 1111 money I have made payment on 9th dec?
Aniket (10:11:46) : and already the remaining payment has updated on 8th Nov of Rs.456
Aniket (10:12:03) : May I know did you placed any request that you want to make the payment
Aniket (10:12:38) : as you didn’t placed any request so we cannot trace our that you had made the payment
manjeet (10:28:17) : I have not placed any request, but you guys keep visiting my house with my every account detail.
manjeet (10:28:36) : If you did not sent guy from where he got all informations?
manjeet (10:28:49) : are you guys selling customers information??
Aniket (10:13:20) : No
manjeet (10:29:05) : and earning money by making spam??
manjeet (10:29:27) : guy will visit customer place and ask for payment, with all details.
Aniket (10:14:10) : As you had made the payment of Rs.1111 so accordingly the payment will get updated
manjeet (10:29:54) : and when customer contact customer service,you will say we did not sent any one.
manjeet (10:30:16) : then from where he got all my info?
Aniket (10:14:39) : But from next time make sure you will place the request before you make the payment to the executive
manjeet (10:30:29) : I am going to consumer fourm.
manjeet (10:31:05) : Okay, If I request for payment pick up do you guys provide recipt?
Aniket (10:15:46) : As the executives visit at your premises from our collection team
manjeet (10:32:10) : why my account sent to collection, and for your information,I got call from collection in the night too.
Aniket (10:16:57) : No we dont provide any receipt but if you place the request and if the payment will not get updated so we will have the track record with us that you had placed the request and accordingly we will get the payment updated from our end
manjeet (10:32:35) : If guy was from collection they would know that I have made payment, right?
manjeet (10:33:21) : then answer me why do you provide details to collection to whom you cant track??
Aniket (10:17:59) : Yes but as just for your security that you have to place the request
manjeet (10:33:53) : how will customer come to know about he is from tikona.
manjeet (10:34:04) : 3 rd time I need supervisor.
Aniket (10:19:42) : Shall I arrange a callback from our supervisor
manjeet (10:35:30) : no i need supervisor right now.
Aniket (10:20:30) : I request you to be online
manjeet (10:36:36) : yesh, before tranfer wait.
manjeet (10:36:46) : trasnfer*
manjeet (10:37:02) : what about my previous ticket about waiver?
manjeet (10:38:47) : are you there?
Aniket (10:24:04) : Please wait m transferring this hat to our supervisor
manjeet (10:40:21) : did you read my last message?
Aniket (10:25:18) : May I know when you had placed the request for waiver?
manjeet (10:41:26) : your system would have the date and ticket.
Aniket (10:26:10) : Shall I transfer your chat so all the details will be informed by our supervisor
manjeet (10:41:57) : yeah
Transferring chat to Rishi.
Connecting…
Rishi has joined the chat.
Rishi (10:26:57) : Good Morning! This is Rishi from Tikona Live Chat Helpdesk.
manjeet (10:42:36) : welcome back
manjeet (10:43:00) : I told you not to close the chat remember?
Rishi (10:28:25) : I am not closing this chat..
Rishi (10:28:34) : Please tell what’s your concern
manjeet (10:44:46) : did not your agent transferred you the information?
Rishi (10:29:28) : Yes its available Mr.Manjeet
manjeet (10:46:21) : then what is the resolution?
Rishi (10:30:54) : As i am checking from the above transcripts you had with Mr.Aniket You informed that you have made the payment to one of our executive.
manjeet (10:47:31) : oh great you accept that he was your executive.
Rishi (10:32:17) : As i am checking in the system you have not given any In person collection request then can you confirm to whom you have made this payment!
manjeet (10:48:20) : I have provided all the details earlier.
Rishi (10:32:46) : Because as per our process no executive is to visit the customer’s place without any Customer’s Request.
manjeet (10:48:30) : I believe you know it.
Rishi (10:33:06) : Yes Mr.Manjeet.
manjeet (10:48:58) : then why did your executive visited my place.
Rishi (10:33:35) : Give me 24hrs time let me investigate this issue and will ensure to get this issue resolved.
manjeet (10:49:17) : with all my information.
manjeet (10:49:23) : my all phone numbers.
manjeet (10:49:28) : my house adddress.
manjeet (10:49:38) : you guys are selling information.
Rishi (10:34:41) : I really understand your concern,but its a humble request to you from my side without giving IPC request from next time please do not handover any cash to any of the executive.
manjeet (10:50:19) : And FYI I have posted previous and this chat on https://www.facebook.com/TikonaIndia with very good review.
manjeet (10:50:36) : oh please do not tell me this.
manjeet (10:50:48) : i need resolution now.
manjeet (10:51:00) : I will chat whole day.
Rishi (10:35:26) : Will also ensure from my side that the executive will not visist your premises without request being placed with us.
manjeet (10:51:39) : I need resolution now.
Rishi (10:36:05) : Mr.Manjeet please be rest assured from my side that this will get resolved in 24hrs time.
manjeet (10:51:55) : no i am not assured.
Rishi (10:36:22) : Since you have kept faith on me i will not let you down.
manjeet (10:52:18) : I will not wait as I have told you, do what ever you want to do now.
Rishi (10:36:57) : Please give me a chance to serve you the best.
manjeet (10:52:41) : I have kept faith on many executives.
manjeet (10:52:58) : 7827843563 3202178435
1-3202178435 1-3203407031 1-3204755521 ratan..
1-3214668594
1-3302535631 12/8/14
manjeet (10:53:12) : these are couple of tickets i have kept faith on.
Rishi (10:37:44) : I can understand Mr.Manjeet But give me one chance since earlier in the past i have resolved all your queries in a timely manner
Rishi (10:38:01) : this time your issue will get resolved on timely basis.
manjeet (10:53:45) : you guys close tickets for no reason without concerning customer.
manjeet (10:53:54) : i am posting this chat line by line.
manjeet (10:54:03) : I need resolution now.
manjeet (10:54:13) : if you understand english.
manjeet (10:54:29) : I have told you, I will stay online whole day.
Rishi (10:38:58) : Kindly note request id:-1-3304713519 is created and this tome without informing to you this request will not be closed.
manjeet (10:54:44) : no thank you.
Rishi (10:39:10) : I will personally call you and will update the status to you.
manjeet (10:54:55) : i need resolution now.
manjeet (10:55:02) : i dont need call.
manjeet (10:55:11) : i need resolution now.
Rishi (10:39:52) : Then Mr.Manjeet right now it is not possible to provide the resolution because i need to follow up with my field team then only i can update you the status
manjeet (10:55:46) : then follow up now, i am online
manjeet (10:55:52) : go take your time.
manjeet (10:56:03) : bt i need resolution now.
Rishi (10:40:38) : Already iits been done simulatenously i cannot do two work at a same time
manjeet (10:56:26) : or tomorrow I would be in consumre fourm.
manjeet (10:56:41) : with all tikets and your previous and this chat transcript.
manjeet (10:56:58) : I have more than 20 ticket unresolved, and closed.
manjeet (10:57:08) : i have all numbers.
manjeet (10:57:19) : this time no wait.
manjeet (10:57:25) : i need resolution.
Rishi (10:41:58) : Hence i am informing you to give me give me 24hr time to solve this issue amicably
manjeet (10:57:39) : nooooo
manjeet (10:57:52) : do you understand the meaning of no?
Rishi (10:42:17) : Then please sty in the line…
manjeet (10:57:59) : I need resolution now.
Rishi (10:42:25) : I can understand bettre
manjeet (10:58:13) : Yeah you better be.
Rishi (10:42:44) : Thanks…
manjeet (10:58:51) : If this chat get closed, I will sue you, for sure.
Rishi (10:43:29) : No Problem
manjeet (11:03:08) : whats going on?
manjeet (11:04:53) : are you still there?
manjeet (11:07:01) : heloooo
manjeet (11:08:19) : I am getting reply on facebook too
manjeet (11:08:30) : you guys are screwed now.
Rishi (10:53:05) : Yes I am Online
manjeet (11:09:34) : what is the status??
Rishi (10:55:00) : Further investigation is going on.Please stay online
manjeet (11:10:56) : okay.
manjeet (11:14:36) : Please do the investigation, I need resolution now and today itself, I hope you understand. money does not grow on trees.
Rishi (11:02:39) : I can understand Mr.Manjeet.
manjeet (11:18:31) : my account still showing: Your Tikona wi-Bro service bill for Rs.2222.45 is due on 11-Dec-14. Please pay by due date to avoid late payment fees.
manjeet (11:18:41) : It should be 00000
Rishi (11:04:13) : Mr.Manjeet till the payment is uploaded you will be getting this message Once the payment is uploaded the figures changes.
manjeet (11:20:37) : okay, as per you payment of 1050 is updated then why not showing on my side?
manjeet (11:20:52) : and why I am still getting calls from collections??
Rishi (11:06:18) : As per Our system your total O/s is Rs.1172.45/-
manjeet (11:22:26) : yes and it should be zero by today itself.
Rishi (11:07:05) : The payment of Rs.1050/- has been uploaded in the system on 09th Dec 2014.
manjeet (11:22:53) : then why m i getting calls?
manjeet (11:23:10) : and where is my other amount of 1050.
manjeet (11:23:14) : ????
Rishi (11:08:54) : Mr.Majeet you can check the payment status in your Self Care Portal where you will be able to see the paymentof Rs.1050/- uploaded.
manjeet (11:25:39) : I need payment of 2100 posted to my account.
manjeet (11:25:44) : not 1050
Rishi (11:11:21) : Sinvce your Rs.1050/- has been uploaded post investiaton the payment of Rs.1111 will also be uploaded.
manjeet (11:28:36) : Why are you not understanding, listen the 1050 is not updated because of your investigation. It is because your other executive took money from me and he uploaded it.
manjeet (11:29:06) : I HAVE Confirmation number for this payment.
manjeet (11:29:20) : he took 1111 from me and posted only 1050.
manjeet (11:29:39) : the other guy last month took 1500 from me and posted only 450.
manjeet (11:30:17) : so i need that 1050 and ticket was for that amount.
manjeet (11:30:45) : so whats the status?
Rishi (11:15:38) : Is it the Same executive Mr.Ranvir who took Rs.1500/- from you and had uploaded Rs.450/-!
manjeet (11:31:53) : No this month sandeep came for payment.
manjeet (11:32:35) : and he confirmed that there is a person named Ramvir in company who use to take payments.
Rishi (11:17:42) : Can you please tell who was the executive who cam to your place and took Rs.1500/-
manjeet (11:33:50) : I have provided all details earlier.
manjeet (11:34:01) : his name was Ramvir.
manjeet (11:34:29) : since you guys do not provide recipts, how a customer will come to know.
Rishi (11:18:58) : His Mobile Number please
manjeet (11:34:45) : you have it in the ticket.
manjeet (11:37:32) : look you guys have disconnected the internet
Rishi (11:19:56) : Mr.Manjeet please remember we do not porvide receipts for the payment made but inturn the executive has Voucher which he upload in the system
Rishi (11:20:48) : Please ensure next time when you make any Cash payment without fail please collect the voucher numbers for the payment you make.
Dear Chanchal,
Gentle reminder # 2
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
they took payment from me and did not posted it to my account, now they are saying they dont know who took the payment. And we do not provide recipts for payment ,then how a customer will track. please advice. I have called number of time however no resolution.
i hv renewed car insurance third time through same insurance company i hv transferred money through neft funds r succesfully transferrd to company account i hv not gotc confirmation till now i hv contact branch and customer care given detailes of payment but they r not responding my vehicle is uncovered
now i m frustated with all efforts and want compensation for all covers like owner damage car value , third party cover and my persnol cover with mental harrasment and lost due to absence in my work pls guide me
You have to file RTI and take the details of your payments with name of said officers. On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
they will surely help you to resolve matter.
Sir, How can we file a case in consumer forum for Ramprastha builders in Gurgaon. We had booked a flat in Aug 2010 and possession was due in Aug 2012. However Ramprastha staff has just been playing with words, giving false promises to all his customers ever since they crossed the possession date. We have been paying huge EMI for the loan on this flat and also paying rent forr the house we are staying in. Ths builders are just not bothered and no one is even willing to put some light on delay compensation amount or percentage yet. They have not even committed a fixed date of possession in the builder buyer agreement. What best can be done in this case and how, kindly advise. Thanks so much.
KM
I am the chairman of the housing society
one of our society member makes frequent functions having crowd making loud noses we have made two managing committee meeting and took decision to take a apology letter but the said member not even submit the apology letter so as a chairman what action can I take against him. Please advise.
thanks
You may take a decision in the next AGM for fine or penalty after putting it properly on the Agenda. The AGM decision will be binding on all members who cause inconvenience or nuisance to others.
HELLO SIR,
I want to complaint against a fake job portal naukri2jobs/naukriprofile they take money in the name of providing job to unemployed candidates and they do not provide any job to anyone.
When we ask them for refund amount of money what we made they refuse from refunding and they switch off there numbers & do not answer our calls.
There office is located in delhi or noida they do not provide proper address detail
there website is naukri2jobs.com now they changed it to naukri2job.com & THIS IS THE EMAIL ID of one of the employee of naukri team shubham.t8821@gmail.com .
there email id is naukri2jobs@outlook.com there contact details are as follows-
09212300513 , 09212311513, 09212227737, 09212311352, 01206474521, +911204385350, +911206444521, 09540383563, 08285339274 & 0928999903
They have taken tremendous amount of rupees from various candidates from the different parts of the cities and states in India in the name of providing job in Multinational companies like IBM, Hcl, Wipro, Tcs and many more.
I have already complaint on line and many other places regarding the same but no action is taken against them and also we have not got our amount what we have paid.
There account no are HDFC–50200006454794
& SBI account–33674365198
I have been in a contact with this fraudsters from last 3 months and by that time I have came in a contact of many candidates from different parts of the India who have been trapped in these fraud scam of naukri2jobs.
There are the contact details of other candidates—
ANIL – 08937821552
YOGENDRA – 09096205466
SHAILESH- 08898445373
SHUBHAM – 08109272514
SAFY – 09029318147
ARIF – 08269388231
KAPIL -08952030821
SANJAY- 07879612012
VAIBHAV-9867722977
7508305533
9710721278
8767272745
For any queries or confirmation you can contact anyone of them to take some necessary action against this fraudsters in the city .
There all the numbers are switched off and even there website is also not working , I have already complained many times but still there is no action taken by anyone against them & they have not even refunded the amount taken by them in the name of job.
I request the cyber crime department to take some necessary action against these fraudsters.
Thanks for sharing your knowledge.
I have a complaint against SBI and I want to file a consumer complaint in a District Forum in Odisha.
I have taken an educational loan from SBI which was mottgaged against our house. Due to delay in repayment they have initiated SARFAESI proceedings against us and subsequently we repaid the loan fully. Just to give you some more clarity, we have already repaid the loan fully and the SARFAESI is over now.
My point is law is equal for everybody and as it was their right to initiate SARFAESI proceeding we have also the right to initiate consumer case after repayment for all the injustice done to us.
Now I want to make a consumer complaint against them as there were many defeciency in service and unfair trade practice they did. a few of them are as follows:
1) They sent me many statements and notices which was full of errors. When I pointed those errors they sent me another calculation sheet and said the all the earlier statements and notices were wrong.
2) They also mentioned this error was on bank part at the time of migrating my account from one system to another system.
3) They have sent me a notice on my wedding day 13-02-2013 where it was mentioned that the loan was NPA by around Rs.1.25 lakhs and subsequently by June 2013 we repad much around double the NPA amount quoted in this notice but they said it was an error the entire amount was due to be paid as the tenure is already expired.
4) When I sent query mails to the branch, in one of the query mail the branch manager mentioned that I have sent virus without any proof or investigation at their end.
With regards to visiting on my wedding day, I have a written communication from branch where it was mentioned that they visited our home but I and my father (also the co-borrower) was busy with my wedding ceremony. So, it will not be very hard to prove that they have intentionally come to my home on that day to serve the notice. Moreove, after repaying the NPA amount as per the notice received they said the amount mentioned was wrong and proceeded with the SARFAESI proceedings which is clearly not a fair trade practice.
Also as I read on the BCSBI fair practice code, banks should double check the amount before sending any recovery notice.
Based on these facts I want to file a consumer case in the district forum.
I have all these information in written mail correspondence.
I wanted your advise on how to proceed on this case. Any tips from your end would be very helpful.
hi,
sir
i purchased mobile phone Rs. 23999/- from Snapdeal company on 17th October 2014 on base of Cash on Delivery. i got mobile phone vai Blue dart Currier service on 25th Oct 2014 then i paid cash to the same. after two days i know the mobile is damage. so i complaint on snapdeal’s customer service No. 09212692126 and request to repayment (do not want product) to the same then after some days Blue dart Currier service’s person come to my step and collect the same. then call i received call from snapdeal company and say to send my Bank account details and i send the correct details of my account and they replay that I got
after that some days i got massage for account details. then i call on customer case number but they say send mail from registered Email ID.
THEN I UNDERSTAND THE MISTAKE. At that time I order the same I rote my email bhattaman@gmail.com instead of bhattaman409@gmail.com.
further i contact snapdeal and prove that the mistake and send him my photo Id, address proof and alternate Email ID(sagvekarbharat@yahoo.in) then they promise to release my payment but after few days again they mail me that send your account details.
this kind of procedure i do nearly 25 times but they didn’t refund my money till date
pls help me give advise or can i fine in consumer forum
I had visit vashi to bankode by best bus mh.01.
LA.6583 , my fare was 11 rupees. That time I don’t have one rupee . I gave 20 rupees to that conductor he ask me for 1rupee. I said I don’t have 1 rupee . he replyed me he doesn’t have 9 rupees . and he doesn’t refund me a single rupees. Its really a terrable case in navimumbai.
I have aircel connection. They have activated ‘video talkies 50 at RS 30’ service automatically and deducted 30 rupees from my account. When I talked their representative he said we can’t back your money. Now how can I file complaint against them.
I need to complaint about TIKONA…. People are calling me and my family are giving ‘THREATHING US OF BEATING’ and ABUSING MY FAMILY… Can i lodge a complaint against them..
Please do let me know…
Dear Nishit,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJA2265 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
Dear Nishit,
This is a gentle reminder to follow-up on your concern listed on Jan 29, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKJA2265 in the subject line.
Regards,
Tikona Care
Hi, i got a call regarding personal loan from Flutron india and I signed the blank paper. amount credit with in 2 days in my account, when I asked regarding the documents , I was told that with in few days i will get. after 1 month I got the call from customer care and those people confirmed the EMI, rate of interest and tenure , So I immediately told them that I was cheated and do not want to continue.I received the docs on 29 jan 2015 and amount credited in dec 2014. I visit the branch and have written many emails to them, they people are threatening about the cibil score and want that I continue six EMI after that they will closed the loan by BT from others banks.
Please help me out- can I go in consumer court.
Hello,
I have paid to an online reputed matrimonial site for a six month service. I have paid it by mistake. When I spoke to the customer care to refund my amount, they are saying that the amount cannot be refunded as I have already used their services by viewing profiles of few people. I have started asking them for refund since the day of my payment. I have even asked them to downgrade my package to 3 months and refund the rest of the money. I have paid Rs. 5083.00 for 6 months.
Now, they are not even responding to the tickets I open on their web site. It’s been a month I paid for the service.
Can I file a case in consumer forum against them?
Thanks in advance,
Satya
Hi,
I had booked cab of a reputed company through mobile for travel to railway station the next day. This was a mini cab and hence the rate per km was lower. Further, there was also a discount for booking done through web application on mobile. I received a sms confirmation that the driver details will be communicated before 20 min of the pick up time. The next day when I called the call center to check about the driver details, it was communicated that the driver would be calling me. However, no one called me and I kept on waiting. After the pick up timing expired, I called the customer care to check about the status of the cab. To my utter dismay, I was told that the cab has broken down and cannot come. They told me that no other mini cab was available and offered me a sedan cab the cost of which was almost twice the fare of the booked mini cab. I asked them to charge the same price at which I had booked the mini cab, but they refused. When I requested the call center representative to talk to his senior, he said he would arrange for a call back, however, no once called. I then had to book another cab and paid higher price to it.
My question to you is that can I file a compliant in the consumer forum for the loss and harassment to me?
I Ankit Goyal bought my HTC Desire 816 on 23/09/2014 from Agagrwal Communication, International Market, Siliguri and from the very next day of purchasing the phone i am facing severe problems relating to the phone.
That is why finally i decided to get my phone checked in the service centre. So, i submitted my phone at Subham Computers, Bidhan Road, Siliguri on 20th of January 2015.
It has been neary 24 days and i am getting no ffedback from the company nor my phone is getting repaired for such manifacturing defects.
I therefore ruquest a credit note or a new phone as compensation as wating for months for a phone with a warranty for a year and such a harrasing treatment from customer centre is not torerable.
plz tale me what I can do.
mo no-9832872876
i have applied for mtnl landline connection and paid registration fee and they had given me acknowledgement slip for registration on which customer account no is written but after one day staff of mtnl called me on my number and told me that their is already and old connection in any other name on the same address of installation and bill is pending on that connection…….so they told me to pay that bill otherwise mtnl will not install telephone
My father has a truck, which has been forcefully taken from the road and showing the cause of failing the installment payment. But there was not the reason we have not miss it up, after we tried in court but it doesn’t give the justice. Can I get any help from consumer forum???? Plz reply. Thanking you. My no is 09474794302.
hi, I am a retailer from Jharkhand. a few months ago I purchased clothes worth rupees 30000 from a wholesaler in Ludhiana. and assigned a transport company to deliver my consignment from Ludhiana to Deoghar( Jharkhand ). when the consignment arrived I found some sets of clothes missing. how can i complaint against the transport company in consumer court? p.s.- i had sent a complaint letter to the transport company but no heeds were paid to my complaints.
Consumer Court and Consumer Law is available only for Consumers and not for traders and businesses. You may have to go through the normal legal process in your case
Maine Ludhiana se ek peti mal Suraj transport ko Deoghar Jharkhand ke liye book karbaya. Lekin bill se maal kam nikala. Transport apni jimewari nahi le raha. kaya main dukandar hone par bhi consumer court main compl
ain ker sakta hoon .
sir
i am using a reliance internate data card and i have suffering a network issue continue i do more complaints every month but the problem continue very month now i am not paid there bill amount so they told me sir i resolve your problem on urgent basis when i pay their bill but now i see there is not a network and when i call to costumer care they dont take my complaint i have some complaint no. and one email in which i told them if my problem not solve then i will not paying ur bill but but my problem not solve and i have all call recordings of me and costumer care pls sir give me a suggestion what can i do against him’
thank you
SIR
I have taken admission in mba in 2013 from scholarship. Management told me that you will not have to pay any charges (college fees and hostel fees).due to some reason my scholarship was not sectioned from my state. the general management quota fees is RS 27000/-.But they demanding to us more then 100000.can I complain against them in consumer court. please help me .
…………………………………………….thank you…………………………
consumer forum process is too lengthy its time consuming as well as patience checking…can you low down years.
In the mean time You can file RTI and take the details of your scholarship . On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
They will surely help you to resolve matter.
I have recharge 200rs MTNL trump mobile on 31st jan 2015 from a shop but smhow rechagre ws not done it was continuosly failed, that time i was in hurry i told that shopperson please return back my money i am going native place my train is on time..but shop person refuse to give money back and trying to recharge again again..he promise me you go to your native place i’ll recharge you cell, but then to my mobile is not get any recharge amount. After coming back from hometown i went to that shopkeeper and ask regarding balance but he told me the recharge is sucessfull & he shows me Sucessfull recharge message also, But I havn’t receive any balance till date. He told me call to MTNL servie centre they are responsible , i call to MTNL servie centre many times very diplomatic ans i got from there side. No one accepting their mistakes..MTNL as well as shopperson has raised there hands. where my 200Rs balance gone??? At the last after 20 days of my continous follow up MTNL dy manager has helped me in this regards, He has given me balance sheet of that Shop person Demo No.(The Phone no. by which my trump mobile is recharge). In that balance sheet it was clearly mentioned the topup done on 31st Jan 2015 was cancelled by shopperson after several times. I show that balance sheet to shopperson but still he is not ready to accept their mistakes. He told me i’ll call to there owner who is giving this recharges coupan to their shop and also their balance sheet of demo no.
What can i do in this situation??? Almost one month is going to completed tomorrow.
Where Should i complaint regarding this???
I can’t wait for Two years by giving notice to shop person or MTNL office.
Is any less time consuming process for this case.
Kindly Help me in this Regards.
Thanking You
Manisha.
My self Chethan Manohar working with IBM India Bangalore location.
Couple of guys had come near my IBM office and collected all documents and opened my Salary account with Kotak Mahindra Bank. They had told me there wont be any charges and its zero balance account. ” I clearly mentioned the person that I cant change my Salary account as if now as I have taken some Personal Loan and would be able to shift my salary account to Kotak after 5 months or so. He told nothing to worry you can shift when ever you wish. But after a month they have deducted 700rs form my account. Mentioning Salary is still not getting credited and minimum balance not maintained. I have tired all kinds of escalation but nothing worked out, They are saying first shift your salary account to Kotak Mahindra bank and after 3 months we will think of reverting back the money. This is clear case of cheating by the agents to get account opened to meet there targets. Will there be any possible ways to file a case agents this fake promises done by bankers and deducting money always.
Dear sir
I had send a parcel through on dot courier Service to Mumbai Vide AWB no. 814895140 dated 29/01/2015 but parcel not reached to mumbai under my Invoice no. RI/2014-2015/75 dated 29/01/2015 but parcel not reach till now we have many time contact to the on dot courier Kirti Nagar Delhi -110015 but not response till now
Pls reply
Capital radio Co.
B6/4, OIA, Phase II,
New Delhi-110020
Ph 26388196
My car (vw Vento ) is with service station and identified faulty engine supplied by company and related wiring too. Company just want to replace engine and wiring but I asked full replacement. Can I fight in CC?
Dear Sir,
Please guide me through this issue.
My cousin studying in junior college(that is residential college), unfortunately he met an accident when he is going back to college from home after his holidays, he broke the leg which leaded to major surgery.
After the successful surgery doctor suggested him complete bed rest about 4 months.
so he didnt go to college about 4 months. after 4 months we sent him to college.
But the college management demanding to pay the total fee, we paid some amount at that time, and requested them to deduct some money as he is not even attended a single class from last 4months and we are already had the expensive surgery.but the management denied.
So i can file a complaint about this issue :
Total College fee is 80k(for 1year(practically there are 10months only))
60k paid so far(that is residential college).
Thank you sir.
Hi Sir,
I am facing the issue with State Cargo transport –(Delhi) company as I received the quotation of 24000 rs and I get the invoice of 44000 rs.
When I had discussion with them , they are not replying me and told me that this much amount I need to pay to bring mu logistics from Gurgaon to Pune, the company is so rude and unprofessional.
Total Charges -16000/- for House Hold (Including Bike +Activa)
Total Charges -8000/- for my Maruti Wagon R Lxi car
Total Insurance Value for House Hold – 1Lakh -3% -3000/-
Total Insurance Car is -1,36000/-Insurance @ 1% – 1336/-
Total Amount is -28336 /- as per my calculation.
Now look at the below figure on Invoice received from State Cargo.
State tax for House Hold -1900/-as the house hold passes from 5 states – 3*350 –
State Tax for car -1900/-
State Tax for Bike and Activa – 1900/-
Total State Tax amount is -5700/-
Octoria – 4725/-
Service Tax- 4794 /-
Docket Charges – 1140 /-
Total Invoice Amount is – 44721 which is 2 times of my quotation received from the State Transport.
Kindly revert will the amount they are putting is legal or not, if not what should I do to get the return of money.
Appreciate your quick response.
Best Regards,
Neelesh jain
What can be the outcomes of the complaints submitted? Can I charge the vendor for the mental harassment caused by him in addition to getting the refund?
I bought Flat at Alandi area n got possession but 1 year passed away still our amenities not completed by builder. Please guide us
Hi my wife is a Vodafone Customer she got a bill of 10K where they say the usage of net is high. My wife always used wifi and we never got a bill of more than 3 to 4K in total including calls.. Vodafone stopped our services stating that your credit limit is exceeded first make the payment and then we will start the services. Now i am complaining to them over an email but not been getting a satisfactory response. I want my 10K back because they asking me to trust them on their system generated bill but they are not willing to trust me. Please help me how do i go about on the same.
I purchased mobile Samsung Grand2 mobile from Spice Retail Ltd. Shop No-84,Khana Market, Lodhi Road ,New Delhi on 6/7/2014, Inv No 109740470 worth Rs 19900. On the recommendation of sales executive their Insured mobile with GadgetCop after paying insurance amount, which covers up to extent of physical damage. During February my mobile got damaged and screen cracked however phone was working absolutely fine and using it hassle free.I sent my Samsung Grand2 for screen breakage repairs on 5th February, 2015 policy No -HS1641155 through company (Gadget Cops) representative namely Balram. I was assured by the Executive who picked up the phone to return it on Monday i.e. 9th February. I was calling every day since 9th February to know the status of my mobile but no one was able to give me factual position and every time buy time on the pretext they shall call back with latest updates. on 11th Feb I was told that my mobile will be ready on 14th and shall be dispatched soon. On calling them on 14th, on my request informed that needs more time, how much no one could tell. Women responding to my call replied in such a manner forced me to request for return my mobile unrepaired. On 15th they returned my mobile without the repair cost which I don’t accepted and returned back. In the mean time I spoke to senior executive Mr. Ajay in the company and assured me to get my mobile repaired by 18th February. Since then they are buying more time, again I requested senior executive he replied that there is some problem in touch pad and mobile shall be ready by 21stFebruary.Later he had stopped responding to my calls. It was so painful for me to live without my phone over a month. On 2nd March I requested to send my phone without repair as I could no longer wait for repair, on 3rd I got a call to wait for another two days I kept on reporting this matter to company through email but no reply received. On 1st March onward requested many time to senior Company executive Mr. Ashok Sharma for the needful. On 5th Ashok Sharma conveyed me that phone shall take few more days and promised to return my mobile at the earliest, finally on 7th I got my mobile with big surprise at 1330 hrs received back mobile through courier un repaired and further damaged. When phone was handed over to company representative for repairs it was working absolutely fine but now damaged further screen assembled in reverse order, not getting started, the whole screen shattered, touch pad not working on seeing seems hell has fallen on me. I am working in an organisation where each penny is earned after putting life in risk of bullets and Rs 20000 is a huge amount for me. Mobile appearance itself showing that phone has been mishandled and returned after over one month. Rs 1500 hundred were given to the company representatives who have not returned along with the mobile. On seeing the condition of mobile reported the matter to Spice Retail Ltd. Shop No-84,Khana Market, Lodhi Road ,New Delhi from whom i have purchased mobile. They promised to repair the mobile through insurer , but when contacted on 15th march they said insurer have refused to repair the said mobile.
I bought a phone Sony xperia zr in June 2013.now some problems are coming with this phone,and when I visited Sony service centre to repair it they told me this phone is not repairable and giving me a offer to replace with it’s higher version and I have to pay the 50% of current cost of this model plus the difference price of current model and the higher version model.there is around Rs.20000.
How we could give them that amount because I am not able to pay this amount.
Please help me for that.
Sir,
I have taken a internet connection from beam telecom by paying 1200 rs for installation charges. suddenly we have been moved to new house after 20 days of internet usage. Now i asked them to shift the connection to my new house. And the technical or Backup team called me and they are saying that the server is full with connections in that area we need to setup a new box for your connection and it will take time 2 to 3 months.
I asked them to refund my amount and disconnect.I told them will go for alternative. now they are saying those are service charges will not refund. And they asking me to pay 400rs for 20 days of internet usage. And saying wait for 2 to 3 months to give the connection.
So I paid 1200 rs for 20 days. What I should i do now. Can i file a case in consumer forum regarding this issue.
Thanks,
Raghu
I have complained in consumer forum telephonically.
What is the role of consumer forum in this matter.I have booked a complained for the first time.
Have purchased brand new car Ertiga VDI from mandovi motors mangalore on march 28, 2014, but company has deliverd one year old car (i.e manufature date 2013). I got to know about this when i checked the chasis number which has 21 st digit as ‘D’ instead of ‘E’. This is purely cheating and not intimated while purchasing the vehicle.
When contacted company they are just showing the manufacture date printed in RC which is Jan 2014(not sure how this is possible, when the chase number clearly shows it is a 2013 manufactured vehicle.
I need 2014 manufactured vehicle as purchased in 2014 march.. I dont want to use old vehicle at the price of new vehicle.. Dealer is trying to give me 50k and close the matter. But I don’t want to settle for this amount.
Currently, I’m not getting any response either from Maruti or Any consumer forums(Including National consumer forum). hence, have desided to file a complaint in consumer court. Please suggest.
Reg number: KA19, ME 1431
dealer: Mandovi Motors, Balmatta Road, hampankatta, Mangalore
Sir, I buy from Flipkart digiflip tablet – 4000rs ( basic model) – nov2014, it will one day at night i will switch OFF my tablet next morning when i ON it will not ON again. then i call flipkart coz it is on grantee they say send to service center, i went there and show my tablet they say “honestly speaking sir, flipkart not send part to repair but i wrote you complain but nothing happen, coz last 10 complain still here but nothing happen” and now my tablet is 1 month not working and flipkart not answering me….
sir what i do —->> email id : upsc20156@gmail.com
I purchases a plot situated near jaipur from a developer in Delhi. The registry is also provided with a clause that possession is handed over.but actual possession is not yet given as it is not yet develoved as per clause in brochure that plot will be handed over with in 2 years after booking. The time is exhausted but developer has not yet informed or handed over possession.
Pl. Advise if I can file case in consumer Forum?
You can file RTI and take the copies of possession from him. On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
they will surely help you to resolve matter.
sir I use idea sim I dial idea toll free no offer related 12111 so get the ivr I have offered 35 to 35 balance
but I am not getting so what can I do i have tired idea service i want to case consumer court .
Sir
I had booked a new flat in a building which was under construction.
At the time of booking the builder tolf that there wil be agarden in front of building.but now he is making anew building at that place .He had showed the plan in which the garden was shown and the free spaces.but now he is making a new building at that place.as we have booked a flat with a garden facing.we have complained him for that.but now he say that there is change in plan and there will not n agarden.he also mention that he have the full authority to change plan at any time and it is mentioned in the agreement.what we can do now?
Please show us the way…
Thanks
Deepak
9960873940
Hi There,
My tata sky Id no. 1095033534 from 21-APR-15 I have not getting signal on TataSky. When I call and approach for the same they told me that our engineer will reach you shortly. Till date no body come for rectification. Please tell me how many days I will wait. Further without watching any channel daily charges for tata sky deducted my acount why? Today from last 10 days I have not seen any channel you reply what I will do. will you reimbursement for these 10 days?
Thanks,
Paresh
I am purchase the goggle amt 500rs from ask mi bazar .com but they deliverd me watch 150rs bau am paid 500.they gave mi the bill sunglasse rs 500. After that i am calling custermer care is was told me you return to you r paarcel than after 15 days my amt. Will be deposit in my bank. But why they use my mony to 15 days . Plz adv me
I purchased a power bank from paytm which was found physically damaged and duplicate at the time of delivery.
Now there is nobody in customer care end to receive my call .Its been around 20days and im still trying and am literally harassed and pissed off. So i thought of taking the help of consumer forum.I really wish complain against these bunch of frauds.
please help me out somebody. i have never filed a complaint in forum. i am from bangalore.
my no. is 9742379826.
thanks,
Regards,
Zeeshan
I doing online data entry work. But they did not give me my payment it is any consumer act then I case on that company.
First of all take all the proofs by filing RTI from them and On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
they will surely help you to resolve matter.
Dear Sir,
In Dec 2014, I received the call from online shopping company, Delhi, for purchasing the I phone for selecting my number in lucky draw.
I fill the online form on company website and payment made through debit card. Representative of company has told me that you can convert this payment in EMI facility for that you have provide the details of your credit card.
I give the card details which have not to give this information to him at that time.
representative of company was used my card. fraudulently transfer my money of rs. 77,000/- from my a/c to company a/c (online purchasing company).
I have contacting a lots of time to company & their representative but the are not responding me. They committed fraud with me.
Now I want my money back. What can I do.
I have register the complaint to police (application to police) but as since 4 months no any progress in the application.
I need the help.
sir in my sbi dist cons case i am struggling of limitation actually the limitation is start from the date of the reply notice na sir?
I was not allowed to board the flight.
My flight timing was 7:25 am. I reached the counter at 6:25 am. There they informed me that the flight timing was preponded to 6:55 am. I did not get any calls or SMS regarding this change of time. I requested them to let board as there was 30 minutes left for departure. I have my university exam day after tomorrow. They still did not even try to make any arrangement for me. I was mentally harassed as I have to reach Bangalore before 16th. They lied that they had called; emailed; and had send a text. Now I have to pay triple the amount to go back to Bangalore. For all this harassment I want my money to be refunded. I would like to request you to take some actions. Thank you.
Not allowing me to board the spicejet flight.
Dear sir/ madam
My name is Reecha Saha. I had a flight in the morning from Kolkata to Bangalore it was shiduled at 7:25 am and arrival time is 9:55 am. The PNR no is QYDG4A. And the amount of the ticket is 2600(approximately). I reached inside the airport at 6:25 am and asked for boarding and on that time they informed me that the flight time had been preponed and became at 6:55 am. On that time I told them that I had not got any information on new schedule. They told me that they have message d and called but I haven’t received any. I request them to let me board as their was 30 minutes left for flight take over. As I have university final exam starting from 16th may 2015 so I have to be their on 15 th may 2015. After so much of request and my mental harassment they didn’t make any arrangements and did not let me board the flight. After that I had to book a ticker for the next day spicejet flight on 15 th may 2015. I had to pay Rs 8799 for the flight PNR E38747. departure time is at 6:55 am and arrival time is at 9:35 am. After so much of trouble from the company spicejet airlines. I want my ticket amount to be refunded for unnecessary harassment and for not informing the customer of the rescheduled flight. I will kindly request you to look after this matter.
Thank you.
Reecha Saha.
08861178448
reechasaha@yahoo.in
Please write to the company a couple of times. If they do not respond, please take up the matter in the appropriate Consumer Forum
Respected sir/madem,
Before saying to u one thing I wan ask some thing,
How people does crime and criminal .if person does sincerly
Is work and they be quite for them only comes troubling .
Before taking any product we ask to they shop keeper how to utilized this and say them that how much we need that much we will pay ,he say yaa but one company Vodafone company has cheated with me before taking the postpaid plan i have cleared to them that I need only out going calls only ,in my plan completely remove the data plane after that also data plane actived to me every month my bill comes around 350 or 450 but this time I have got excess bill ,I have gone to Vodafone store and I have told him that why bill has increased this time this company has guidance me wrong I have told them this regular what bill was coming to me I will pay that much only then I missed to pay that bill amount like that they have increase my bill in Rs 2254/- why sir , for one month dealy bill I have got big gift , ihave requested them that please submit me detail of bill he is no responding to me he is saying me that we will meet u in court
sir,i am sudent of ME i handover all my orignal document to college and security deposited Rs.5000 but some finacial problem am not join college and requist for cance my admission but now college demanding Rs.45000/- for returing my documents i follw up from 01 year for document please advise
College cannot hold your documents. Write to them 3 times, create evidence and if they do not respond, please approach Consumer Court
You can file RTI and take all the file details of yours from the college and alsoo you can take copies of rules and regulations followed by them. On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
they will surely help you to resolve matter.
I am one of another victims of Tikona. Got a connection in 2012 and had been feeling depressed since then. But after almost Two years. I got it disconnected after a month of listening to their non sense. I never used their Internet since. Even the customer care personnel had confirmed it and told me that I had no dues . They had at the time of connection, promised to refund INR 1500/- after disconnection. But They were refusing to refund. So I didn’t let them grab the modem. After that I got several mails and Calls. Now today. May 18, 2015. Someone called me declaring herself’Manisha singh’ a lawyer from Tis Hazari Court. And told me to settle the dispute pay the bills. Otherwise Tikona is filing a case in the Court today. I am in the middle of my 1st year exams of Us. and They are torturing me mentally. At the time of disconnection I was writing my half yearly exams and did bad due to their mental Harrasment. Please help me. And provide me your no. If possible so I can Directly Consult you coz this is a mere extracts of my experiences with Tikona. And I can’t describe in writing the whole torturing process practiced by Tikona?
Please help and feel Free to Call me 09716893227
My user id is 1107241986
Regards
Tabish
Can I opt for Civil as well as consumer Court? And Demand for the compensation as I have gone through a lot of tention and pressure because of them
Dear Tabish,
Greetings from Tikona.
Please be assured that your concern listed May 19, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Dear Mr. Jamal,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in
Regards,
Tikona Care
How would I know status of my complain which I made on 19/03/2015 in consumer court.
Defaulter company: Valka Vasu Energy pvt ltd Jaipur (Rajasthan)
as I was distributor of this company I transfered money Rs.1,00,000/- in this company on Apr-2014 for purchase a material of CFL light but they did not provide material nor they refunding money.
Please let me how to know the status of my complain in consumer forum.
Thanks and regards,
Aqueel shaikh
9960290308
Aurangabad (maharashtra)
I have purchased a phone from amazon.in and due to some defects I had returned the product and they had promised to send me the money to my bank account but it still hasn’t come.
It’s been already about 20 days now But they are still telling me that the initial refund was cancelled and they have processed it again A few days back but whenever I call them they tell me that by tomorrow it will be confirmed by tomorrow and they keep extending the dates . now I amthinking of moving to the consumer forum for help as it seems to be a fraud.
Sir; i have purchased a windoe ac last year on 12 may 2014 of voltas company but after three days of the purchase it started doing troubles.it does not cool the room temperature n does not work properly…after dat we contact to company to come n chek the ac they came n done service of the ac but again the situation remains same ….after dat we again call them n they came to check the ac again but still it is not working till now.its warrant priod has also finished ..plz help use what can we do to file a complaint to replace the ac ..actually w r not having any proof against the company ..do suggest
You should write to the company with full details of dates of visit and work done / not done. This can later be used as evidence when you lodge a complaint in the Consumer Court
I found all clarifications on filing with consumer court in your site. I am going to file against Reliance Communication for very deficient service i Consumer court. If orders passed are in my favour do such big corporates pay up or they just delay or use some loop hole and big legal machinery to wriggle out..I just want from your experience whether corporates honour the verdicts or it is just a futile exercise. Please reply
Ashok
All concerned are bound by the decision of the Consumer Court. They may prefer an appeal in certain cases which you may have to go through. But if you have a well documented clear case, they are bound to comply. Best Wishes
Hi,
I had sought my kid’s admission in Velammal Vidhyashram at Mambakkam, kancheepuram Dt in month of Feb -14 (After visiting 3/4 times, my son got selected and i have been asked to pay the fees. I have paid the below fees as per the advice in a month or so..Facility Fee -12500,I term Fee – 7500,Book fees – 3025,Admission Fee – 12500) and subsequently asked for cancellation of admission in month of March (before they close the admission for academic year 14-15).
Then the game started, called so many times, visited to office 5 times and sent many E-mails, i got the refund of 12500 after an year (March -2015)
Now, they are saying the remaining amount (Rs 23,025) can’t be refunded .
As stated, I had cancelled the admission well before start of their academic session (in April/May). My child did not even attend the orientation session or any class.
Is..there.,any..way..i..can..get..my..money..back?
Regards,
Dhinesh
plese suggest me
You can file RTI and take the details of your fees from them and you have to take copies of rules and regulations regarding refund policy. On the basis of documentation you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
They will surely help you to resolve matter.
hi,
i have booked packer and movers (ARYAWATS PARCKER AND MOVERS) for shifting my house hold and on 9th May 2015 loading has been done.
It had to reach by 13-14th may at my new location i.e Calcutta but i received the same on 23-may-2015.
it was a door to door delivery. but the packer had made it a sharing delivery . i have paid for full and deal was to send the same truck to my location.
during this shifting they have used 3 trucks and my luggage was loaded-unloaded three times.I have the pictures of all the three trucks.
By playing a trick i got it from them, I told them i am not convinced that my luggage is in transit.
I told them that you have stolen the entire goods and saled the same. After that they have sent the pic for laugage.
almost all the furniture is in damaged condition. my 42” sony LED approx 75K they have not delivered. They have misplaced the same . My music system approx 18K and new purchased clothes approx 25k is not delivered.
Earlier the transporter was saying it was not loaded from my house, fortunately there was CCTV at my home. I have sent the video clip for loading of LED.
now there is no response from their side.
many things are in damage condition.
Pl guide what to do.
Respected sir,
I MD Aziz residents of Asif nagar hyderabad.
Sir 10 days back I has buy bajaj pulsar rs200 new byk price 138000/..on the day of buying byk it was already run up to 25 km..when I ask the salesman he told Byk is coming from the go down the distance is 25 km. Then after taking Byk from the showroom on the way the noises from the engine and front visor started..
And sir the SRI VINAYAKA BAJAJ SHOWROOM BEGUMPET CHEATINGLY SOLD ME THE DEFECTIVE BYK…
SIR I KINDLY REQUEST U TO TAKE THE ACTION AGAINST THE SAID COMPANY AND PLZ ALLOW ME A NEW BYK
sir,
I have a life insurance policy in birla group since 7 years and i m regularly paying instalment. in dec.14 i got a call and some body asked me that compny have giving me Tabdeeli jab bhi aati hai mausam ki adaao me,
kisi ka yu hi badal jana bahut yaad aata hai. customer plan and my agent cide will be deactivated so that the Commission taken by agen will come back to me. He asked for a check of 26000 on the name of BIRLA SUNLIFE Tabdeeli jab bhi aati hai mausam ki adaao me,
kisi ka yu hi badal jana bahut yaad aata hai. Group which i have courrie and after some time i got a new policy on that check payment. in this policy my signatures are being taken digitally and fraudly.
sir please guude me what i can do to recover my hard
sweating money back.
Biased Recruitment
I want to compalint against Maharishi Markandeshwar University Sadopur (Ambala) Haryana Established under Haryana Govt. Act No. 29 of 2010 and approved by the UGC vide letter No. F.8-8/2011 (CPP-1/PU) dated 8 July 2011 about biased recruitment in Dec 2014 FOR (Jan 2015 to May 2015 session).
A large no of candidates come to give interview in ECE Deptt but all of them were not interviewed and i was one of them. Some candidates were interviewed and were recruited.
It was a biased act from the concerned authority who were not able to interview all candidates.
Kindly take strict action against the responsible authorities. So that in future this may not happen again.
Thankyou
HARDEEP SINGH DHILLON
A.P ECE Department
ece.hardeep@gmail.com
Dear sir,
I have been tortured and harassed by a guy from HDFC bank,his name is vinay,He calls me and harass me for my Brother-in -law debts which I am not involved or aware about.He keeps calling to office also very often, he is torturing me mentally, I have given all the details of my brother-in-law but still instead of contacting them, he keeps contacting me.. I am really worried.Could you please advice me how to tackle this issue?
hi
i have purchased laptop from sony company on 24-sep.- 2014 for my study purpose. Since now, i have repaired it for 2-3 times from the sony head office (Delhi) due to some problm in motherboard…nd during the repairing period, the laptop had been under survilience for repairing, we had requested many times during the repair but they return us after 1 month (approx.) but still the problem is not solved, whenevr we reqst thm for servicing they simply said that, the faulty part of ur laptop is not available to us. We hav also requested them for refund but no action takes place. I have spend Rs. 39, 000 (cash) while purchasing. Now i want to register cosumer complaint against them because of this entire inconvinience. Plz suggest me the best solution so tht i can get out from this prblm.
Thank u
Dear Sir,
Please guide me through the following issue.
My name is Rajagopal S. Iam from Kerala. I have purchased Nissan Sunny XL (Diesel) 2014 Model from M/s. EVM Automotive India Pvt Ltd on 25.03.2014. When the registration certificate was delivered by SRTO in our locality, i was surprised to know that vehicle manufacturing date was printed as 2013 on RC. Immediately i went to Dealer branch and talked to them about the same. They told me that your vehicle is 2014. You can verify by checking VIN (Vehicle Identification Number) printed on RC and by checking Engine Chasis number. I understood that the vehicle is 2014. Dealer told me that since my vehicle was delivered before March 31, 2014 as per RTO Rules they will need a certificate from the transport commissioner, Kerala approving the chasis number as printed on my RC and on my engine. Despite repeated requests to the dealer, the dealer havent so far given me the transport commissioner letter. They are not responding properly. I have decided to move to consumer district redressal forum.
I will be grateful if you could guide me on the amount of compensation to be claimed.
Looking for an earlier reply from your side.
Thanks and Regards,
Rajagopal S
r4rajagopal@gmail.com
9809205424
You have to file RTI by which you will get status of transport commissioner letter on a single request.They will be compel to issue your letter by see the RTI . On the basis of documentation if needed you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
they will surely help you to resolve matter.
Hello sir, on april 11 2015 , I have registered a complaint to reliance broadband customer care regarding no connectivity and I have got a conplaint number . Till the date they havent repaired my connectivity issue and thrs no proper response from them . I have called them lot of times n sent lot of emails mentioning that I am going to consumer court and to terminate my services. But instead of terminating now they r raising bills .
Kindly help me and tell me what should I do ?
Thanks
kapil gupta ..
Hi, I have a complaint against a dental laboratory at Mumbai for providing an unethical service in the form of manufacturing crowns & delivering them to Bhubaneswar Dental clinic, but used by my patient. I have all the necessary documented e mail communications which clearly establishes beyond doube the unfair practices followed by the laboratory. The amount I am supposed to be refunded is Rs.8000 only.I am not a consumer per se. I need to know if my case comes under district consumer protection?
Hi! I have a complaint against hotel at BASAR near saraswati devi temple, Telangana.I had purchase 2 litre bisleri bottle.MRP written on bottle was Rs.30 and owner of hotel unfairly demanded Rs.35 for the same bottle.Then what is the meaning of MRP??when such type of unfair practices will stop.
महोदय, मेरे एक दोस्त की विधवा बहन की स्व. रेलकर्मी की विधवा पुत्री को देय परिवार पेंशन रेल प्रशासन द्वारा स्वीकृत करके परिवार पेंशन शुरु करने के लिये पीपीओ भारतीय स्टेट बैंक प्रधान कार्यालय, जयपुर को मार्च 2014 में भेजा था । बैंक की लापरवाही से उस विधवा महिला का पीपीओ बैंक में अन्य कागजों में खो गया । महिला ने बैंकिंग लोकपाल, जयपुर में शिकायत करी । लेकिन उसके बाद भी कार्यवाही नहीं हुई तो पुन: स्मरण पत्र दिया लेकिन फिर भी कार्यवाही नहीं हुई । जबकि रेलवे बैंक को पेंशन भुगतान करने के बदले प्रति माह लगभग अस्सी रूपये बैंक को सेवा शुल्क का भुगतान करता है ।कृपया मेरा मार्गदर्शन करे कि कंजूमर कोर्ट में उस महिला को मुझे न्याय मिल सकता है या नहीं । तो
Dear Moti Singh You can file RTI and take the details of PPO from the bank. They have to answer your queries and applications under RTI act. They have to tell the status of your PPO. On the basis of documentation if needed you can make suit against them. You can file RTI via this portal online.
http://www.rtionlineservices.com
They will surely help you to resolve matter.
Sir, I have booked a Datawind Tab 7CZ 3G tab online on 24.03.2015 ( Booking ID PM471B5). the tab was not deleverd yet. after several inquiry through mails and phone calls, no response from the personnel. I have lost my 4499/ Rupees through this fraud company.I have asked them to send the money instead but the same was not responding.
The fraud team includes Mr Punit Bedi,Ajay Kalra, R Kochar, Lata, Bhawana Joshi, Yogesh, Jaswal, Neeraj Pandey, Amarjeet Kaur etc. All the persons are jointly involved in Datawind Scam to fool people through the online marketing network. It is my earnest request to all citizens not to get trapped with these persons or Avoid purchasing Datawind Tab in near future. There are lot of tab available in market with good specification, The low cost of datawind tab have its own risk of fraud as well as device performance.
If any person wants to know the Details of my foolishness, i can provide all voice correspondence of the concerned persons requesting me to buy(Trap) in this scam and screen shots of my transaction.My Mail-bijayraj at gmail dot com. Mob-09437145810
Meri sister ne court mein DV case register kia hai judge meri sister ko ulta fire karte hai interim relief bhi abhi tak chalu nhi kiya upperse unka saath dete hai na maintenance na koi sunvayi or na koi support meri sister ne unko light bill bharne ko kaha to bji dhyaan nhi de rahe hai or misconduct bhi hamein kya karna chahiye ab aap hi batayeh
Dear Sir,
I paid to a person an amount of Rs 3 Lakhs in advance to install solar panel at my home. Due to my duty timings and also my late son not being well, I could not follow up with the person on regular basis. But he still kept making commitments saying he will install it soon, and since he is going through bad phase he is not able to finish the installation. Whereas he was continuing providing installations to others.
After around 8 months; Initially he was providing me borg solar instrument and EMVEE solar panel but since he delayed so much, he promised to give everything made from borg company.
After one year, he said he is loosing money, people are not paying him back, then after a few more months he gave me a part of the solar equipment (that is borg instrument machine)
This way he has taken around 1 year and 2 months and still counting.
Should I approach consumer court ? What justice will I get if I raise complaint (since he is saying he is not having money) ? What is your suggestion ?
I have purchased cadbury silk product but the same was rotten and i found some web like thing and few worms as well. What action do you think i should take. I have also raised the issue to the cadbury via mail but after several commitments nobody turned up.
Dear sir,
Recently I have taken a holiday service from Vacations Gateway company.
I have paid INR 8559, after they have suppose to send me the document, but as on today I have not received anything.
I have contacted them, but they are not responding now
I am staying in pune and the company is from Noida
I paid money by debit cards
Can I file complaint against them in pune
I’ve booked a plot in 2012 by booking advance of 1 lakh rupees, but till today the layout didn’t get approval. last year the developer called and asked to consider the plots in some other layouts of them and there they are quoting more and more or less i’m not interetd in that location. Now I’m chasing them to get back my booking amount from last 6 months, initially they used to tell they will refund in 2 months , after that they stopeed reponding to my emails and calls, one day my brother visisted to their ofice as i’m not in the country and they gave one fake transaction letter saying we have deposited the money to your brothers account, but they didnt deposit any money. I called them and they said they will give in few days, now again they stopped reponsding my calls and emails.. Can i file a case againest them in consumer court, please advise.
HI I had purchased a solar water geyser on March 2015 and moved to my new house on June 2015 and had a problem of getting hot water every week i keep calling the solar person he just does not come and solve the issue he was ready to refund my amt back but from 1 month he is just not reply to my emails or answer my calls kindly help me
My brother ordered a Samsung galaxy core prime mobile in Lazada.com.ph . Then I cancelled it because I am in need of those money. They have deducted my money. Now they are saying they didn’t. My order no is 304771343. I am unable to take admission because I need the money. Please sir look in to the matter and please take some action. I will be waiting for your reply.
Please file a complaint, based on the instructions given above. Find a good consumer court lawyer, but it may take time to get a refund
Hi
I bought a newly launched mobile phone from flipcart on 8th July I paid by credit card I got the reply saying it will be delivered on 11th July bt on 11th July when I was checking the status of my delivery it has been delayed on 13th as I dint like that I asked for refund bt the same day it got delivered bt I found out that the piece is defective I request for replacement they called me and asked me perform some task on phone but still it’s not working they promised me that they will replaced it but from the next day they are saying that the piece they delived is OK n now I should go to service center but flipcart has 30days replace or refund policy I went to arrive center they told me its mic problem n flipcart must replace it now I m so frustrated I want a new piece or my money back but flipcart is nt bothered so I want to file a case in consumer court and want 10lacks compensation for my frustration and exitment kill.
Plz reply me am I right?
Dear sir,
SUBJECT : – Complaint against private class institude.
NAME :- SIDDHESH ZELE (WE- IT PVT INSTITUDE)
ADD :- 302, PARANJAPE UDYOG BHAVAN, ABV KHANDELWAL SWEETS, NR THANE RAILWAY STATION (W).
CONTACT NO :- 8097071144/8097071155
I want to inform you i got admissin at WE IT institude of IT field to get extra knowladge from Private class to pass sybsc it.
I payed 14000 rs for sybsc it year 2014-2015 but sir sidhesh zele have been not getting lectures for complete the total portions and i was many times forced him for took lectures to complete portion hence i can able to pass sybsc it year 2014-2015.
when class was started that time he was started well to complete portion and then after sometime till sem 3 many student was left from class becouse many condition was created as class lectures or portion not completed etc.
After diwali vacation he took only java and qt lectures as per I forced to him but qt class teacher was left from class at 4 january and remaining subjects portion not completed by class even sem 3 subject also. Till 3 feb QT, Java complete portion covered for mid term exam of sem 4 and remaining subject portion not covered till final exam of sem 4.
{
Portion completed by We-IT class institude for SYBSC IT as per follows :-
Semister 3:-
P1 – Logic And Descrete Mathamatics :- ( 3 unit completed \ 6 unit ) [ RD 700 \ 1400]
P2 :- Computer Graphic :- (4 unit completed \ 6 unit ) [ RD 400 \ 1400]
P3 :- Advance SQL : – ( 1 weak ago before Exam from Collage NoteBook, What collage Professore was covered (UNITS)to us from Mumbai university portion\ 6 unit)
[ RD 1200 \ 1400]
P4 :- Object oriented programming with C++ :-
(1 weak ago before Exam from Collage NoteBook, What collage Professore was covered (UNITS)to us from Mumbai university portion\ 6 unit)
[ RD 700 \ 1400]
P5 :- MOS :- ( 2 units \ 6 units )
[ RD 800 \ 1400]
Semister 4:-
P6 : – Software Enginearing (No lecture started coz Madhura mam left \ 6 units)
[ RD 1400 \ 1400]
P7 :- Multimedia ( 2 Lesson (1 unit ) \ 6 unit) [ RD 1000 \ 1400]
P8 :- Java & Data structure (3 unit\ 6 unit) [ RD 700 \ 1400]
P9 :- Quantitative Techniques ( 5 unit \ 6 unit) [ RD 200 \ 1400]
P10 :- Embedded system (1 unit\ 6 unit) [ RD 1200 \ 1400]
}
Per subject 1400 rs and above RD is (Have to refund)
Professores for lecture of class :-
1 :- Sidhesh Zele for P3, P4, P8.
2 :- Madhura for P2, P6, P9.
3 :- Vidya for P5, P7, P10.
4 :- For P1 professore completed 3 Unit \ 7 unit.
Now i aspecting from you, Should help me to take a fees refund.
[ 14000 for 10 subject and 1400 per Subject,
As my ideally I able to get refund Rs. 8300. ]
Amit Ankush Mahadik
[ Sectore 14, plot no-27,
Room no-204, Koperkhairane,
Navi Mumbai- 709 ]
Want to complaint against aakrutipackers, want to claim for my damaged goods because of the neglicence from aakrutipackers.
Below is my complaint:-
My journey starts on 3rd of July when I got the number of your company from one of my friend who is working in Reliance, I spoke with one of your executive who said that he will send one of your person to my place to see the things which needs to be shifted from Mumbai to Mangalore and to share the quotation. Next morning one of your representative came and saw the things and gave the quotation. Without negotiating and thing with him have asked him to send your team to pack the things on 6th of July. He did the same and your team reached the place as per the promise given. Really awesome and liked the services till that time. They packed and load the thing in Tata ace. They packed everything except my bike( Pulser) when I told them to pack they said they will do it in godown/Warehouse as they are in short with the packaging. I believed them and gave them the green signal to leave.
Next day my room mate called you and asked for the consignment, you said that we dispatched your things to mangalore and asking for the payments which was pending from my end. Great service till now.
Had called you for my consignment on 10th July and asked for the updates on the delivery, shocked when I came to know that u kept my goods in ur warehouse as the payments was not paid. When I said that u told my colleague that you told him that you dispatched the things to mangalore then how come the things are still lying in your warehouse. You replied saying because of payments we dint send the consignment and asked for extra 1500 for keeping my goods in the warehouse. Thank god I called and asked for the consignment or else You would have charged extra extra and extra money. Still understood and paid the money in the account through online on the same date i.e. 11th July.
After the transaction was done, have taken the confirmation and told him to dispatch ASAP as I m staying in hotel and once I will get my things which shift to my permanent accommodation. From Mumbai to Mangalore you guys took 7 days to deliver. I got the exact details from Mr Singh in mangalore saying they send the consignment on 16th evening from Mumbai from Mangalore, WOW service Mukesh. You guys also lies to ur customers and take extra money. I spend 10 thousand in hotel because of your negligence.
Finally got a call from you Driver saying I am standing at the bus stop near to your place, come and collect your goods as I won’t be able to deliver the things at your place. When I told him to the reason he replied I am alone and don’t want to take the risk to go in. The road has slop down and he was not confident to take it back. Requested him and of course you but no help was given from your end.
Then arranged a Vehicle in 1000 bucks, asked the driver to un-load the things, first he was alone and me and my colleagues helped him to un-load, though I paid the company for un-loading the things. Secondly MY BIKE WAS NOT PACKED BY YOUR COMPANY. When called and ask you said I told them to packed, Did they packed or not. This question was asked by you to me. “AWESOME”
I am sharing the pics of my bike where you will find the dents and while in the bike. Who will take the responsibility now. I need you guys to compensate the same.
Then you said send me the pics on what’s up, will send you the number in a minute.( this was the conversation did by you)
Waited for 10 minutes, no message was sent by you. Tried your number and the same was kept switched off.
Following things are not received/Damaged in the consignment :-
Helmet – 300/-
Video-con entina – 500/-
One Rod from Zym table – 1000/-
Broken Bike( not packed from Mumbai) – 8000/- to get the same repaired.
Need an revert from your company to compensate ASAP.
Need a reply by tomorrow 1st half.
Thx
Kunal
Sent from my iPhone
i have a ordered a Samsung galaxy E7 mobile in PAYTH. Payth have deducted my money in my Bank Account. Now they are saying they didn’t. My order no is 1076655976. 9th july 2015 deduct money and send mail to me 3 to 10 day refund in your account but today 28th july no any refund in my account. I need the money. Please sir look in to the matter and please take some action. I will be waiting for your reply.
Hi,
I am Mr.Neeraj. I was working with an organization and relieved from there, but I did not get my amount which they need to give me. How can I get the money its almost 60,000/- and its almost 2.3Years from relieving. Can I file a case on Organization. If yes, How.
Can someone help me on this please…
Dear sir / madam
i have purchased a land 5 years back and paid all amount . More than 250 people have bought the land to same landlord . On pretext of giving building he avoid and i fear that he ran away.
please help me what should i do .? Can i complain in consumer court. Kindly revert me as soon as possible .
Best regards
Sanjay gaur
9930022558
I am a freelance trainer . i had this project wherein I was working in an I.T company through a consultant . I quit the job on April 17th ( that being my lasy day of work ), after serving hte on month notice period as required .. However I am yet to be paid for the month of April. Inspite of multiple calls and mails the consultant have not yet paid up ,, has only been dilly-dallying the payment , making excuses and most of the time noone answers the phone !!!. kindly suggest wht can i do to get my hard earned money .
Thanks and Regards
Brian
Dear Sir,
I had purchased a samsung led TV two years back, one year samsung warranty and one year extended warranty from dealer(reliance digital) side. After six month we had an issue with video card which was solved by samsung within two days which was in samsung warranty period.Hereafter on 24/7/15 again we find issue with video card so we called up dealer(reliance digital) as samsung company warranty got expired. Dealer confirmed us it would get clear in 2 days but they came checked TV and said parts has to be ordered from samsung side it would take a week. Now its been above week they are still telling us it would get cleared in 5 days but my problem is that the warranty that i had extended from dealer side is going to get expired on 11/8/15. They also mentioned if the TV got repaired after 11/8/15 then it wont be considered under warranty u have to pay the charges.
Kindly suggest me what can i do.
Thanks and regards,
Sandeep
Please keep a written record of all your complaints and their replies. Let them also know that you are keeping a record. You may have to use it, in case you need to go to Consumer Court at a later stage.
Dear Sandeep Adhal,
Sincere apologies for the inconvenience caused. Request you to share your contact details at – http://goo.gl/forms/rS4fu6L2AA. We will get back to you and provide necessary assistance.
Warm Regards,
Reliance Digital
I have brought the karbonn mobile and then it is having problem I goes to servc. Center after 10 days. than it takes 1 month and after it I was run for taking my cellphone. Then I play it 1 month in manyproblems. Then I go to care than it takes 1 month again and service center is misbehave. Now I going to court it is kepted in service center. And called me that phone is take out by company…. What should I do yazdi sir tell me m..I m waiting for your suggestions……..please mail me at sandchitti@gmail.com.I m requesting all readers
Respected sir,
While buying the car in 2012, I also paid additional amount of 3200 towards AMC (annual maintenance charges) for 20000 KMS / 4 years which is earlier, my car has only run for 3800 KMS and its 3 year old now, when I went to service center they denied providing free service under AMC stating its valid only for 2 years and that 4 years written in AMC may be human error.
Pls tell me sir, can I file case in consumer court.
If your paper work is in place, please go ahead and file a case in the Consumer Court
I applied for Singapore work permit through Chandigarh based consultancy. Initially they take 20000 and 6500 for medical and told me to wait for 45-60 days. After 10 days they called me that they have new requirements in which they will provide me S pass within 10 and for that I have to pay them half payment. I.e. 2 lac. Remaining 1.80 lac have to pay at the time I get my work permit. Total payment was 4 lac for this service. After 10 days they start putting me on wait 2 days 4 days with 2-3 week passes and then they said they are not able to send me singapore at this time and ask me to wait for one more month or instead of waiting they advise me that they will provide me Macau work permit. I decided to wait but result for nothing then I ask them to process for Macau they provide me an offer letter and ask to deposit rest of the amount and said after payment we will fly you to macau within 10 days. After I made full payment they start ignoring my call and then I visited there office and question them. They said your job offer for Macau has expired we don’t have vacancy there now. We will send you to China within a week. Then they put me on waiting again and take 2 months again in this. Now they provided me a tourist visa for China which I refuse to go. Now I ask them to refund my money and passport and the person running consultancy is threatening to beat me and fire my passport. I have taken my passport with difficulties but payment is still stuck with them. They are asking to pay after deduction and also not giving the time. I am suffering from past 6 months in this. Please help me how to file a complaint against them. In proof I have 20000 receipt , 2 lac rtgs slip and 1.70 lac pdc check given by them but that checks date has expired now.
Please advise me how to deal with this.
Hi, I have purchased a jacket from a reputed online website for 1399 on discounted sale. However on receiving the product it had a tag of 1199 only. I feel cheated. What should I do?
Sir,i baught a match box packet of Rs 5 in which there are 6 match boxes. On each box it is maintioned that there was 50 sticks of mrp Rs 1(i.a.t) but when i counted it was only 40 sticks in 3 box, 42 in 2 box,and 42 and one very thin in one box.So the problem is that if we buy the whole packet i.e. in 5 rupees there should be 250 sticks total(50*5=250)assumed because in reality there are 6 boxes in a packet i.e. aprox 245 sticks(40*6=240+2+2+1=245).So there is loss of only 5 sticks so it doesn’t matter but if we buy only 1 match box then there is loss of 10 sticks(40 in Rs 1 less then as specified on box ). Its all above like maths reasoning and confusing so IN SURE SHOT IF WE BUY 1 MATCH BOX AT RS 1 (specified 50 sticks) there is loss of 10 sticks per box(actually 40 sticks).Can i raise the complaine to consumer forum i don’t have any bill or avidance only i have the broken sealed packet but i observ it for 3 to 4 packet.Looking for positive reply pls reply as early as possible.
Sir,i baught a match box at Rs 1 specified 50 sticks at Mrp 1(i.a.t) but when i counted there is only 40 sticks i.e. loss of 10 sticks.Can i raise this to consumer forum i don’t have any bill or reciept i only have broken seal match box but i observ it for 7 to 8 times for same brand match box. Looking for positive reply pls reply as fast as and valuable suggetions thanks in advance.
Next time, buy with a bill. Then you could go to Consumer Court. The cost of the litigation will be far more than the amount you lose – that is why these low value item manufacturers, continue cheating the public
sir,i have purchased a apartment ,2 yrs back.and got possession to,but the builder is not completing the basic formalities like[house tax,society,elevator]for which i have paid
what should i do
I had brought Murphy Richard Food Processor on 22nd March 2014 and just 3 months later it stop working i had called Customer care and a man came and repaired it but every two months it stop working as it is in warrenty i asked them to replace the food processor body they refused it noe every two or three months i am facing problem with it.what to do
Pehli bar coment ker raha hu jaldi reply dena taki me form bhar saku ,mene pichli bar jab vidhyalaya sahayak in raj.(30000 post) ka form bhara to eligibility +2 thi or expierance ke no. they vary 5 to 30 shayad but kisi vajah se cancel ho gai ya rok lag gayi thi ab vapas nikli hey toh pehle bhara unki fees vapas nahi lag rahi hey achi bat hey per 1 year expierance compulsary ker diya hey ab ya to pehle bhara tha jinko expierance me chut deni chahiye(i have no expierance) ya hamari fee vapas kerna chahiye isme me kya karu pls sugest me muje koi expierance nahi hey kya isme bhi consumer case banta hey.plg reply
Thank you for such valuable and fast reply
I have purchased soemething from a site, and it came out to be defective. I tried to contact them via email and calls but they are not responding, However amount is not too high, just 380 rs…but still I want to take some action against them. What to do, help me out.
Thanks in advance 🙂
Hi I had purchased Lenovo Laptop, It is in warranty Period. Due to some faulty parts of my laptop it is in service center, They had changed its mother board 7 times in a month, the issues are resolved till yet, it has been more than one month they could not fix the issue. I have mailed to Lenovo and make many calls but they are not working on that in this situation what should i do?
Hi sir,
I found insects in one of the items that I purchased for consumption, which is from a very reputed brand. Though I spotted the insects before using the product, it left me disgusted and I would want to file a complaint in the consumer forum.
My question is, can a complaint be filed without actual damage suffered? Should I just ask for punitive damages, or can I ask for compensatory damages as well.
What should I write in the legal notice to the company, because I don’t want a replacement of the product, but a substantial amount of compensation/damages.
Please respond.
Respected sir / Madam,
I placed a order of 100 kg bodymaxx home gym set of price ₹6259(including shipping charge) on Shopclues.com on 12th August. I paid the above amount using my debit card on the same day and payment was successful. My order of the above product was confirmed on the same day and shipping was done with safexpress courier on 14th August. My scheduled delivery date was 22 nd August. But till now I didn’t received the product and I am also not able to track it. I called safexpress many time they tell the waybill number is incorrect and talk to ShopClues regarding the same. I also called and complaint many time to ShopClues but every time they tell we have raised your complaint and it will be resolved within 48 hours. But till now 16 days have been passed and I didn’t got the delivery of my order neither I’m able to track it with the waybill provided by shopclues. The shopclues customer care is very irritating they do not help the customers but always create a new problem. Please help me I saved money from a long time to buy this product. It was my life Time ambition and shopclues just ruined it and I’m helpless. Please help me to get my product delivered to me. Thank you in advance
Sir,
My self Mr Ramsingh Tanwar. I am living in Akurdi Pune. As I mentioned above subject, Actually I purchased a new cell phone, Panasonic P41-HD model. Now cell phone has giving problem & that is in under warranty. So I had given to Reliable enterprises, Panasonic service center on 01.08.2015. Job sheet no:KJASPMH296815PI14733. Issue was phones mic not working.. From today it’s 29th day, still my problem is unsolved. They telling, call after 5 days on every call. Today also I called, same thing repeated. So what can I do sir????
Please feel my problem. Actually there is no time limit for rectification from them. One mic replacement takes whole month.. Then what about remaining things… I totally disappointed with service team of Panasonic. I hope u understand my problem. Please help me.. Thank you..
Regards
Ramsingh Tanwar
Hello Sir,
i purchased a mobile on installments through Home Credit India as their policy they keep orignial invoice bill for sequrity purposes so now on my installments has completed 2 months ago also they sent my bill but it has not delivered and it has lost my speed post .so i need my original invoice copy but they can’t provide it.it was their responsibility to deliver my document right? after lots of call and email they are making excuses and i am frustrated .what should i do now ???????
I bought redmi note 4g handset on 6th Aug 15 from shopclues.On same day I raise complain of handset and wanted return.I mail almost 30 times and reply on every mail is they want 3 to 4 days to revert.Nothing happened yet and the defective handset is still there with me.
I have also mailed to admin four times for the same issue. Please arrange to lodge a complaint for the same.
Order no 63503249
Regards,
B K TIWARI
i wanna clam on lenovo,
coz i bought lenovo 6000 & found that it was the worst mobile i have ever seen.
n now service centre told me that it has a manufacturing defect.
now what should i do?
hi
i sent a courier from first flight but this was delayed more than 1 week as there was some urgent document now should i file a complain in the consumer court
Sir they didn’t repair my laptop and they forced me to sale me your laptop less then half amount of purchasing price where my laptop warranty date is due ..plz help me sir
i have purchased intex mobile before4month. but now its battery are fulli.then i visited custemer care thay told me we will give new batter after 8-10 days but till they not giving me new battery . and my mobile worth rs 8000 can i fill complaint in consumer court.
I want comlaint opp to just dail
They are draw few amount from my account
Can i regesterd complaint or not.
In consumer court please sugest me
Delay in construction, delay in deciding the final cost, increase in final cost amount by more than 60% – Builder A.P.Housing Baord (Government body) – Gruhakalpa – KPHB Phase 15 , Venture 3,(Sampoorna)….we paid initial 10% amount in 2010, we received Drawl of flats notice letter for 23rd Sep 2015…with increased final cost by 60%….I have been paying my Housing loan EMI starting from mid 2012…
Initial Estimated cost : 30,80,000 INR
Final cost : 47,85,000 INR + additional 3.5 Lakhs
Initial date for completion of project by 2012 end.
Kindly advice
From: Rama Krishna
To: “jeevan@kopran.com”
Cc: “sameesh@kopran.com” ; “rupesh_kumar2503@yahoo.in”
Sent: Thursday, May 21, 2015 10:32 PM
Subject: salary request …………………………S.RAMAKRISHNA
I am SANGASHETTY RAMAKRISHNA, has started work at 22/12/2014 as a sales officer in hyderabad. I hav got an appointment letter from KOPRAM LIMITED (SPARKLE) on 06/01/2015. From the past 4 months of my work at kopram ltd even though i have submited all the reports & expence statements without any delay there was no salary paid to me. If you have discharged me from the job i request you to pay the pending amount of salary for the 4 months which i have worked.
totaly 4 months – 10.000rs salary 40,000rs
da .ta .150 * 86=12.900rs
52.900rs
what should we do in salary problem
I have purchased Pureit ultima 5 months back it is installed. It should give 8000 liters of pure water per germ kill kit. It is completed just less than 3000 liters.
Sir, I am using Airtel number and have got it ported from idea. While using this I realised that otp messages is not getting received on this. I have enabled gmail through 2 step verification and its otp is not coming on my mobile and I am facing a lot of problem. Initially I think this is problem of phone and I tried my sim in a lot of phones but the same problem persisted. I called on their customer care and they are saying there is no problem from their side. But I did all possible steps to ensure that it is the problem of service provider,Airtel. Should I file a case in consumer and will I be benefitted?
सर हमने ऑनलाइन शॉपिंग की वेबसाइट shopping2cart.com से ऑनलाइन शॉपिंग की ऑनलाइन पेमेंट से फिर हमारा आर्डर बहुत दिनों तक आया नही हमने आर्डर कैंसिल करा दिए बट अभी तक वो हमारा पेमेंट रिफंड नही कर रहे हे
My Name- M.sofin my num 9509534519
Website Info..
Address :-H.N. 13 Gijhor Sector 53
Noida UP 201301
Mobile No:- +91 9873046292
Phone No:- +91 120 6999132
support@shopping2cart.com
I went to a restaurant and had my dinner and the paid my bill. Later after coming home i checked my bill and found that RS.3000/- of extra amount was charged in the bill.I called them and told them about this incident. they asked me to come to their restaurant.After a week I went to that restaurant and showed the bill and they accepted their mistake and told me that they will transfer my amount to my credit card.Even after 2 weeks they did not transfer the amount.I am calling them almost every week and they asked me to give my bank account number and said that they will transfer amount to my account.Its almost 1 month now their is no response from them.Now they don’t even bother to pick the phone or respond my message.
Can you suggest me what should I do.
Thanks
I had filed case against Sour Urja Abhiyan Sanstha,Satara for payment of subsidy on solar equipment.The Consumer court has now settled the case in my favour . As 45 days have been expired ,I have to proceed in the matter to receive the claim settled from company. Please guide.
Dear Sir
This is to inform you that there is a online site http://www.comparedth.com from where I had purchased a dth(Dishtv) connection on 05/09/2015 at 16:36:35 paying money by credit card. Initially I told them to give me connection that very day and after 1 day I will be out of station. They agreed to my point and told me to pay the money and they will provide connection on that very day. But that day they failed to provide though I made several calls to do it immediately. Even next day I was totally in home and called them several times but they were reluctant and they doesnot privide me even on 06/09/2015. On 07/09/2015 I gone for out of station and right now I at out of station. I even called them several times, mailed them but no response. Only 1 person called me after 10 days and told me they will refund me full amount but it is still to be reflected in my account. I have all my email details saved. They called me 7-8 times to take the connection right now and disturbed me and every time I told them that I am out of station and dont know when I will be back there and also told them to refund my money. But they are very very very reluctant. I am a patient of high blood pressure and feeling disturbed all the time thinking about my money. Please do take an action so that I can get back my money from that cheaters.
Koushik Dutta.
N.B. : Connection taken for my home at Durgapur and right now I am in Kolkata(180Kms away from Durgapur) for my job.
The details of transaction is:
Merchant Website : comparedth.com
Date : 2015-09-05 16:36:35
Merchant Reference Number : CDT1441450745
EBS Payment ID : 41958195
Payment Mode : MasterCard
Amount : 1399.00
Customer Name : Koushik Dutta
Customer Email : koushik_dutta@rediffmail.com
Status : SUCCESS
i purchased micro-max tab P362,at reliance store and i took extended warranty for 1 year,i given for repair at reliance under resqu plane the complaint is
‘battery holding capacity is less but it will be 30 minutes if i use continuously ‘the they repaired but the tab is un able switch ON.then i raised objection then they said it irreparable it is not passable to repair’you should take compensation,with my objection and i agreed for 50%compensation,finall after one they have given 38% compensation sir now what shall i do,sir i have given my tab with working condition now they did like this,
I have a india vista.(National Autowheels,Hadapsar) The battery is faulty. I already submit a battery in tata workshop before 17 days they are unable to give me quick service within 1 weak which they have been promised me. Exide is also unable to give me quick service.
Hi,
I bought gift vouchers from one of the online website. But it has been 3 months and delivery is not done yet. I have written several emails to its customer care mail address but I didn’t get delivery. Then I escalated the issue and sent mail to the escalation point of contact given in the order details but still I didn’t get any response. Can we use emails as proof of Notice given to seller?
Dear Sir, please tell me how much fee will be paid to advocate and how much time will take consumer court to resolve my case. Thank you Kamlesh
I am working with a private firm since 6 mnths but I didn’t get salary of 3 mnths ….on asking to our owners they gave reason that there is delay in payment from client, they are making us fool by saying today, tomorrow and all ……I want to know as an employee can I file case against that client as I am not the owner of the firm
sir, i purchased car in hyderabad 5 months back but still now my car didnt got registered and they made me signed on false aggrement such that it has taken by own risk.so, plz guide me how can i get out of my problem
I have been convinced by priority International members to take their membership, that they will provide so many facilities as a scheme for a membership of 30years. for that i have to pay them Rs80000/-. they have taken Rs40000/- from me. and once i enquired from sources about them so many were telling that they all are victims of priority international. they have promised for 5star accommidation but not providing.and so many others also with me. they were not informed me that the money paid by me is non refundable. now i dont dont want their tourist scheme. i just want my money back. if required they can take some service charge.
Hi Sir,
I have buy a Samsung fridge ice door accessories (which is use to cover the ice box cabin of single door fridge ) from the local electronic shop, and I also got the bill of amount 450/- on 3rd Oct 2015.
Now, while order he asked for advanced money from us of Rs.200/- so that he can order from company and later on 6th Oct he had taken full amoungt of rs.450/- and given the product but when we came home.. we found that the cover was not the same size as we want and we had gone to exchange or refund the money or money he said .. I cant refund your money I will fit that same cover in your fridge with some Adjustment..
But since it was not the same product it couldn’t fitted and till now whenver I go and ask for refund or exchange..he says kal pakka lakar deta hu,,,
Please advise me what should I do now?? Appreciate your feedback here!!
Regards,
Akhilesh Singh
9773747807
I have flat in mira road. I want sell my flat but secretary of society do not give NOC for sell flat.
Even other committee member also support him. He not ready to give in writing reason of rejection NOC. My buyer’s bank want NOC, otherwise they reject housing loan.
please tell me solution?
please tell me solution?
I have sent a used Samsung Galaxy mobile phone with a dress through professional courier to my family on 28/09/15 from Bangalore to Jagadhri. While tracking the courier, on 9th Oct realised that courier is lost in the transit. Now when I am claiming for the loss, the courier company is denying to pay for the goods or compensate any amount.
I purchased 2 invertor battries which costed Rs.30,000 with 3 years replacement warranty. before 6 months battries stop working. shopkeeper replace those battries with old battries. I inquired in company about those battries with serial no. company told me that I got new battries against my battries. I told that the shopkeeper or distributor . He said , do whatever you want to do he is not going to give me new battries. I went few police stations also to take help. but they are not interested to helping me get out of this. What can I do?
I have orderd a 4pairs of puma slippers from shopclus.com but i got all four fack peace in it can i sue a case againest the shopclus.com plz tel me
i am using reliance gsm sim ,i saw offer reliance website that if you recharge with 1298rs then i ll be getting unlimited 3g for a month,but i am only able to use that service for 5 days.then i complained in customer care & reliance store but they are not able to able to resolve my problem.plz help what i have to do against them.
Hello Sir,
I want to complain about Airtel. It’s been more than a year I have been regularly complaining to Airtel about network Issue. I started complaining from May 2014. After that when I didn’t get resolution for my problem I started writing to Airtel Nodal Officer from 24th June 2014 onwards. I complained almost 10 times to Airtel nodal officer. But every time I get excuse which has no sense. Around 4 months ago they agreed to send their engineer to check availability of network in my area. Their engineer said there is no network coverage in my area. There are 4 network towers in my area out of them none of them working properly. So they will install new sites in my area & it will take maximum 90 days. Meanwhile I agreed to pay them & hoping well from their side. I have 5 active Airtel Connection registered with my name. It’s been more than a month passed after 90 days’ time period which is given by them. But still I didn’t see any progress. My problem is same as before. I mailed them regularly as I am facing lots of problem. I can’t make call in emergency and not able to receive calls when I am in home. I called their customer care (121), Customer complaint (198), Nodal officer (+918800288002) & Appellate Authority (appellate.del@in.airtel.com). But still my complaint not resolved. Every time they give me a new excuse.I am totally disturbed & feel embarrassed sometimes. Their enterprise department replied “Network enhancement involves clearance and approvals from local authorities and owing to some external factors it may not be possible to provide you a specific time frame for resolving your specific concern” I don’t want to hear more excuse. I want strict action against them.
Please suggest me what to do and where I file my complaint state or national consumer forum.
Thanking You,
Bhuwesh
Dear Sir,
I purchased mobile on 4.8.2014 with that also purchased Insurance pack from them of PICK ME India Solutions Pvt. Ltd. In that if you damaged your mobile or lost it they give free service pick up and delivered. I had damaged my mobile of 1st week of July 2015 and submitted with 14 July 2015. form that day they just give fake promises and assurance that you will have your mobile in 1 week or 3-4 days every time I called them. However I told them please give my mobile as it is though they delayed to give me back. Pls suggest what I do. I have jobsheet with me when I submitted my mobile to them.
Dear Sir,
I have purchased a bike(Pulsar AS 150) in May 2015. Bike started engine oil leakage within 1 week but i didn’t notice and thought its dust and water till my bike goes to service center for first servicing.After that in every month bike started oil leakage and every month i have to submit my bike to service center.Till now they are not able to make my bike oil leakage free.I didn’t mate with any accident also.I have talked to service center manager and every time he said it will not occur next time but it happens.i have also talked to showroom person but they said i cant do anything.In every month service center took nearly 2 week to complete their service.I have submitted my bike till now is 5 times.So what to do now?Shall i file a case against company in consumer court for providing me fault item.Please reply me fast.Its urgent.My bike is from BAJAJ company and i am leaving in Thane.Thanks
Hi Binoy,
I purchased an apple iPhone 5s from http://www.dhamakadeal.in, Mumbai based however it was a fake phone with just the cover of iPhone 5s, it was cash on delivery when I paid blue dart opened the pack found it to be not Wat I ordered for. Blue dart ask me to follow the procedure for returns and they cud not take it back, since last few days I’m mailing the website on dhamakadealinfo@Gmail.com, website says 30 days returns … Also calling the number on the website but no one answers that phone or reply me on the mail that m sending.. Wat do I do go to the police can u please help
Hi Sir,
I recently (October 7,2015) purchased a sim card of AIRTEL from a local AIRTEL authorised service centre cum dealer in Calcutta. (104/B, Raja SC Mullick Road, Kolkata-47).
The cost of the sim card was Rs 150 and the offers they provided was:
Talktime of Rs 131
All local and STD calls at 25p/min for 3 months
However, when the sim was activated the call charges were 35 and 40p for local and STD calls respectively.
So when I called the dealer again to enquire on this they said yes it’s 25p/min and there must be a mistake so please contact the AIRTEL customer care.
Today I called the customer care and they said that it is because the dealer did an SRC of Rs 3 instead of Rs 7. So it’s a mistake from the dealers end and not from AIRTEL.
Hence for obvious reasons I called AIRTEL dealer right after that to inform on the same and now they are saying that we haven’t said 25p/min and a customer service agent named TUMPA practically stopped short of calling me a liar to which I have taken offence.
My query is why should I pay more for 3 months if they misinformed me? There were other local dealers in the market who were offering cheaper offers. But I chose to go with authorised AIRTEL dealer. Guess I was wrong. Please suggest what action I can take against these people? Can I take them to consumer court? If yes, how? Please help. Thanks in anticipation.
hello Sir
i am purchase Lenovo brand mobile by online but after 2 month some problem so i am send to service center but when it repaired by service center then i am check the configuration this configuration is different than my old phone when asking to service center & Lenovo customer care both not provide any solution . he change the RAM & ROM i.e. my phone have 2 GB RAM & 16 GB ROM when he repaired then 1 gb RAM & 8 GB ROM
Respected Sir, Iam vithalachari purchased Titan Watch for Rs. 5000/-from Mumbai on 27/02/2014 after that iam transfered from mumbai to visakhapatnam. due to strip broken i visited titan care centre at Dwarakanagar at visakhapatnam on 29/06/2015. after few days titan care service engineer called me and informed that strip is not available instead that you may get coupon after deduction of 40-50% value of actual value (approximately Rs 2500-3000/-) and iam agreed for that . But still now not received any coupon, after complaining to call centre (complaint No-951451), one of the service engg. name Mr. Raja sekhar called me and said that “your watch value is only Rs. 800/- and you will get only Rs 400/- coupon ” iam shocked and i dont know how to react, If really the value of watch is Rs 800/- then how the shop keeper billed Rs. 5000/-, may be the shopper keeper cheated me, Titan Company is very trusted company, have to take action on the jay time, titan watch show room at Mumbai and stop the Titan products sales through the cheating shop jay times, mumbai, bill No .16629, dt-27/02/2014, shop address- 2C, kitab mahal, opp central camera, DN road, fort, mumbai-400 001, ph no-22074497, 22079770 ( sir pls send any valuable information to my email id vithalvinjarapu@gmail.com, ph no 9966341382)
CAN I FILE CASE OR NOT, IF YES TO WHOM I HAVE TO FILE CASE TOWARDS TITAN COMPANY OR THE SHOP KEEPER WHERE I PURCHESED THE WATCH, AND WHERE I HAVE TO FILE THE CASE AT VIZAG OR AT VISAKHAPATNAM
Hi,
I had brought a Transcend External Hard Disk 1 year back with 3 year warranty, but within 2 year its not working i went to Service Center they told me it takes 8 – 9 months to get warranty claim settled.
can i lodge a complain against Transcend Co. for delayed warranty service
Plz Reply
Thanks & Regards
Satish
I had recharge of airtel 3g with 2 months validity but company gave me only 28 days validity. I also complaint to customer care and to the reatiler and also mail to customer care. But there is no response so please suggest me what to do for this.
Sir,
I have filed a ticket refund TDR on 2nd August 2015 through IRCTC portal and I got a reply from IRCTC this issue should be addressed to Zonal Railways and I forwarded my complaint to Southern Railways, till date I did not get any updates.
Shall I go and complaint with Consumer forum?
Also how do I get a genuine lawyer to attend on behalf of me?
I hv taken a Tata docomo dongle from hyderabad with 1000 Rs plan which said all INdia coverage.. When my father took it for usage in Maharashtra ( our native place) it did not work. For initial few months I paid unnecessary 1000 rs every month, I tried converting the same to pre paid for which the Store guys would say that it has to be done via customer care and the customer care used to say it will be done via store. in the meanwhile they sent me a wrong bill for which I dropped them a complaint in May 2015 which they always responded that we’re looking in these but never resolved, Now they have sent me legal notice for non payment of bills ( for closed dongle) Do let me know how can I proceed here
Dear Respected Sir,
I had subscribed an internet connection from Hathway on 20th June 2015. And the connection provided to me was on 20th July 2015. Though i had paid and advance of three months. And there was a very poor response from the helpline meanwhile, later the delay was mutually agreed and the payments adjusted due to the delay of a month.
Again there was a call from Hathway for the extension of the plan and i paid an advance on 16th October 2015, for the next three months as per the benefit in the scheme and to continue the service. Since then my internet is disconnected and almost everyday the response from the helpline department is very poor and always they have false commitments by saying “connection will take 4 hours to start or a days time, due to server error.” I have a several complaint numbers in message box record.
On 2nd November 2015 i met the nodal officer in their head office an raised the same complaint, where he also committed that the problem will be resolved in a days time, and he refused to give a complaint number for the same. Since then he only reeived my call on next day and said te problem is getting resolved and within same day your connection will be started. Since then there is no response from him even.
Kindly advice in this case and how to file a complaint against this issue.
Thanks
Dear sir/madam,
This is Abdul sulaiman, 24th october I have booked 2 tickets for
Tirunelveli to Chennai through redbus but it was cancelled.
They told to refund amount 1780 will be transferred to your card/bank
Within 24 hrs and bank will be processed in 7 working days.
But still I am not getting any amount from bank or redbus only one rupee credited from redbus.
I called to redbus they gave one ref no: 53809676 for transaction then I inform
to hdfc bank they told redbus didn’t initiated. only one rupee only processed from redbus.
And this is the following message from redbus: Your ticket for Tirunelveli to Chennai on Sunday 25 October 2015 for Seat Number 18 and 17 with BETHEL BUSES has been cancelled.The refund amount of Rs. 1780.2 will be sent to your bank within 24 hours.Please note that the bank may take up to 7 working days to credit the money in your account – redBus.in
And also attached hdfc statement for your reference..
then pls let me know what can i do to proceed..
We are given gold to gold shop to make a neklace but he did not give our gold after 4months he told me gold kept in gold loan shop and he told u take out that gold i will give you money we take out that gold by 50,000 rupees but he didn’t give money till now .
2nd Feb 2013 we gave gold after 3days again i gave ear rings to make new gold that gold shop owner didn’t give our gold & money till now that shop is in kalyan but we are shifted from kalyan to ghatkopar we are staying in ghatkopar now his shop in kalyan .
Please give me any suggestions to me. What we have to do now. We are thinking to go to consumer court but how to approach we don’t know please give reply .
Dear Sir,
My smartphone Google nexus 5 has some technical problem so i visited nearer LG service centre after their checking up they told me the payment and afterthat i move to my hometown and again i visit my nearer service centre and when they checked it they told me that protected cover is not their with PCB as its cost me much higher than earlier price and it is skipped where your phone is open.I just call them and now they were telling they dont have protected cover.Please tell me what can i do now its only the first time the phone is open.
Dear Sir,
I had booked a parcel from Calcutta weighing 8 kgs for Patna on 2 November 2015 through GATI KWE and the docket number being 438892210 and was assured delivery on 7 November 2015. But on 8 November 2015, my customer calls me up from Patna and informs me that he still have not received the parcel. I contacted both Calcutta office and as well as GATI Patna and I was told that on 9 November 2015, Monday the parcel would be delivered. But to our dismay and disbelief, my customer has still not received the parcel till date and we are kept in the dark about the whereabouts of the parcel.
Can I file a case against GATI KWE as they have misled us and given false commitments which has resulted in tremendous losses for my business and face value in the market.
Please advise.
Thanks & regards,
Soumitra Datta
I ordered a water purifier from a dealer in Delhi. I deposited 8k in hi account but he never couriered me the water purifier.I live in Pune. So can i file a case in consumer court in Pune? or do i need to file it in Delhi?.
Pls assist.
I had purchased a bike from bajaj after i drove 150-200km i came to know that there is some issue like shaky effect so i went to the service centre where i bought it the did some settings & it was ok then after 4-5 days again same issue so i went to service centre again the person said that setting problem he did something and done this isssue i am still facing its been a year now they did everything they replaced the clutch assembly but after 2-3 months same issue the bajaj service manager said sir all bikes are has same feature i said its not a feature its a issue or defect and asked them for the replacement which they denied
please help me what to do
Croma — Croma – A worst and humiliation customer care with fraud sales strategy:
Dear sir, I am a victim of Croma humiliation. I purchased a Microwave Oven from its Pimpri Branch. I had to call entire day to customer care for product delivery. I got it delivered when I went to its branch at the night. At the time of product selling, they confirm that their representative will come for a demo within 48 hours of product delivery. I called Croma customer care 50 times and wait for more then a week for demo but nothing work. Everytime they say that our people will come in 24 hours. Later on they started closing my tickets with the comment that your issue is resolved. After a week I wrote their customer care an email with all details and subsequent follow up email. Every time they reply with recorded message, I asked to return my product and refund but no body is taking care. Can you please help me to get it done. I am still waiting for my refund, product is kept at my home as it is.
Here is the email detail sent on Nov 21, I used to follow up:
Hello,
Invoice No : SLF02A038010067296.
Purchase date : 03-11-2015
Delivery date : 09-11-2015.
Product Samsung Microwave Oven
Purchased from : Pimpri Pune.
Dear Sir,
At the time of purchase, I was intimated that product demo will be happen within 48 hours of delivery. I have called customer care more then 15 times, requesting for the demo. Every time your representative say sorry and assure that it will happen within 24 hours. Today I got one SMS from your side that one of my demo request ticket (Service Request – 15111500526) is closed. I called customer care and got the same reply that Sorry and logged another ticket 4205117495.
Similar kind of incident happen at the time of product delivery. It was scheduled at 9.15 AM on 1-11-2015. We had to wait entire day, we called many times to your customer care and got the same reply that our person will reach your home soon. I went to your outlet at evening and then they called the delivery boy and finally we got product delivered at 7 PM.
Now I want my money back without any deduction and you take your product from my home immediately. I don’t want any demo further. Your product is kept at same place where your delivery boy left.
Waiting for your reply immediately.
Thanks,
Anuj
+91-986-048-5754
I almost sending emails to customer care in every 2-3 days but get same recorded reply. Here is the recorded reply:
Dear Customer,
Greetings from Croma!
Thank you for writing to us, we regret for the inconvenience caused to you. Please be informed that we have forwarded your complaint to the concerned team and we are in the follow up regarding the same and we will prioritize the issue from our end to resolve the issue at the earliest.
For any further details please call 7207-666-000.
Regards,
Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact: 7207-666-000
Email: customersupport@croma.com| Shop at: http://www.cromaretail.com
Sir.
10000 rupess have been deducted from my vijya bank account and i make a complaint but even afttr one months amount is not refunded…can i make complaint agaisnt bank authority…what is procedure for that and what documents required
I am resident of Kabra Galaxy on first floor the master bathroom – having big issue. Whenever anyone from 2nd florr flat flush in bathroom, The water sparking or sprinkling in my commode with huge noise . I have requested to society and they were asking this is personal issue. Please help me how to complain against society
Helo sir
I have gone for Pro keratin hair therapy in Schwarzkopf salon Bathinda city..They did rebonding due to this my hairs got frizzy and they shortened my hair length n said after this your hairs become gud….But after 2 nd wash same result occurs my hairs got frizzy. …They took 5000 rs…what can I do now? I have receipt of 5000 and Pro keratin is written ovr it
Dear sir,
I am the umpteenth customer of ONIDA who purchased a LED 32 DHR in METRO HYDERABAD. I think it is an old damaged stock it look good out side but inside got some problem. in 8 september 2013 i bought that tv since the second week the picture is not coming I registered complaint on 21-9-13 and complaint no is 13030706381816, next complaint dated 28-9-13 complaint no 13090706381204, next complaint dated 6-3-14 comp no 14030706380249, next complaint dated 15-3-14 comp no 14030706380645 next complaint dated 21-3-14 comp no 14030706380838 next complaint dated 28-3-14 comp no 14030706381106, , every time the service guy comes and open tv he romoves some pins and cleaned and does some refixing . it works for some days and now two years later in November 2015, the screen faded to black. The sound still works and the images can be seen on the screen.
ONIDA LEO 32 DHR led tv is a Fail model
Onida TV is unable to give service in warranty period they will wait for the expiry date of the tv and then proceed after the warrenty date has finished.
As of 29september 2013, the picture is not showing. I’ve called onoda service they repaired the tv. A year later television is no good, Now again the Issue got started picture is not comming display became white some times blue. we are able to hear only the sound not able to see the picture, it’s unfair and I don’t understand how these television are only good for a year. And ONIDA service is very bad.
Please take back ur TV and return back my money.
sreekanth
8331892884.
Hi,
I’ve purchased a tata photon on 21nov paying advance rental for 6 months. The alloted data usage is 7 GB per month. But to date i was able to use only 148 mb due to very poor speed.
After complaining they have registered a service request on 1dec and assured to attend it by 2dec. I called them 3 times between 1 dec and 10 dec but they say the same everytime “We will resolve your issue in 24 hours”.
I’m a bit frustrated now and want to log a complaint.
Please guide.
Thanks.
SK.
Very nice information. Thanks for putting it on the web..
Hi
I bought a tablet and got it insured from appsdaily. It broke down. I informed it to them for claim. They asked me to fill several documents including estimate amount from service centre in part breakup format. Service centre issued me the document in lum sum amount but not in part breakup format as mentioned by insurance company. On the other hand insurance company refused to pass claim without it. I made several request to service centre for it to change format of estimate amount but they also refused it. Kindly advice me what to do next?
Dear Sir,
I saw an advertisement on newspaper for part time home base job. They ask me to give the registration fee Rs.2250 n I give that and thy have to give me a laptop and a mobile, So they told me that they will give me money Rs. 81000 for this and I have to show them bills. Then they call me to say that my account is saving account so I have to give panelty of Rs.5650 and then they can send me money and my panelty charges will be returned by bank and I send them for panelty. And now they are asking me to deposit Rs.8250 to clear the check. I give them total 7900 rupees and now they are talking to me rudely like I take their money. Is there any conclusion to get my money back. I have the receipt of Rs 5650 but not of Rs.2250 and when i got doubted I recorded their calls. Please tell me the conclusion. I borrowed 6000 from that 7900 and i dont get the job. Please tell me the conclusion.
Dear Sir,
I saw an advertisement on newspaper for part time home base job. They ask me to give the registration fee Rs. 2250 n I give that and thy have to give me a laptop and a mobile, So they told me that they will give me money Rs. 81000 for this and I have to show them bills. Then they call me to say that my account is saving account so I have to give panelty of Rs. 5650 and then they can send me money and my panelty charges will be returned by bank and I send them for panelty. And now they are asking me to deposit Rs. 8250 to clear the check. I give them total 7900 rupees and now they are talking to me rudely like I take their money. Is there any conclusion to get my money back. I have the receipt of Rs 5650 but not of 2250 and when i got doubted I recorded their calls. Please tell me the conclusion. I borrowed 6000 from that 7900 and i dont get the job. Please tell me the conclusion.
hi
i bought a mobile phone this year in march it was working well till 27 Nov 2015 .my phone suddenly stops working after that i give my phone to service center they told me that motherboard need replacement and i have to left my phone for 10 days as my phone was under warranty so i request them to change the motherboard of phone. On 12 DEC 2015 they gave back my phone with replaced motherboard after using for 2 days i found that the phone was not working properly and then after 2 days i went to service center again to inform them the problem but they told me to go another service center. when i complaint the second service center they called me after checking the phone that my touchscreen of phone is not genuine and they can not replace the screen. please tell me what should i do …
thanks 😦
Sir,
on 10th Dec’15, I purchased some gift items from a Toy store in Bangalore and paid the amount by means of my credit card.
Though the merchant provided me with the credit card payment slip, he did not issue a bill even after demanding for it. He said, the credit card payment slip was sufficient.
Now after 2 days I went back to report a fault with an item, he is extremely rude to me and even started abusing me and my family.
He said such equipments are factory tested, and I would have damaged the equipment. Moreover, without a bill it cannot be taken forward.
Will I be able to complain on the iiregularity of the merchant in failing to provide with a bill? How do I also account for the replacement of items and the expenses and difficulty faced to follow up on the matter?
It is clear that he want to save on Taxes, and stay away from any responsibility of owning up a transaction!
kindly help and guide here.
thank you
You can write to icrpc.india@gmail.com to get procedure for filing consumer complaint. Visit website http://www.icrpc.org.
yes, i am chandra babu i am using idea sim and my mobile number is 9710862715. i had a offers in my mobile and i clike *121# that shows 40=40 full talk time than i recharged(19-12-2015 time is 9:21 PM) with 40 but i got only 28 what is the reason i didn’t get full talk time and why? but i am waiting for the my Rs 12. please be providing my talktime.
Hello,
I am using a HP laptop from past 3 years. It had a warranty period till 16 th of Oct. on 6th of Oct i called customer care to report issues which my laptops was having. After the first visit of the customer care representative , he resolved the logged issue partially. So i again asked for the support and in the second visit the issue was resolved.
But then i came to know that a new issue has been introduced i.e. now laptop keyboard was not functioning. Then again i asked for the support . During next visit the keyboard issue was then resolved.
Then i found that touch pad is not working. So again i called them for service and the service guy came to diagnose the issue. After having a look , he reported back to his office and i got a mail that the touch pad was already damaged due to faulty usage , it has a water spot in it . It does not come under warranty so i would need to pay almost 18000 to get it repair.
On 4th of Dec , i asked them to send service representative to check the issue again. After checking the laptop , it was observed that the touch pad is not working because of the cable issue. Cable which is connected from touch pad to motherboard has been damaged due to faulty handling. This improper handling was done during last service by the representative. And till now they were deviating the root cause. Because of their faulty service i am facing inconvenience from last three months.
I need suggestion, what can i do in this case ?
Thank you
I had applied for an admission in an institution. I had paid rs.3000/- through net banking. They had given prospectus, approval for admission through mail. I had applied for an admission through their website (online). Now I marked a mail to them that I don’t want to learn in your institute coz as I am working I can’t go through in your time limitation. Before applying for an admission they have not mentioned in their website about time limitation to submit post dated cheque. They replied me that once you fill the form of apply for an admission through our website, it’s consider as an admission. If you want to cancel it then send cancellation letter with I’d proof and signature proof by post/courier. Then we will refund your money by deducting of rs.900/- as our cancellation charge.
I mean it’s totally unfair to me . When I asked them Why will i send you cancellation letter and id proof and signature proof by post / courier? You had sent all the details in my mail. You accepted an admission online and you took money through net banking, so you should accept my cancellation for an admission also on mail. But they are not refunding my money.
Give me the solution please.
Dear Sir,
My self Sangam kori residing in Mumbai. I have booked a flat in load bearing building at the cost of Rs. 8.45 Lcs in Nalasopara east .according to our mutual understanding I have Paid Rs. 200000 to the builder Name Sai Gaurav (Gaude Tai) by cheque and she promised me that she will allot me the flat within 6 months after I have Paid Rs.100000 more and Balance she will recover by Loan for which she will responsible to arrange the loan for me. I am agree to pay the balance 100000 as per the commitment but now she denying.
After 2 yrs. she told me that loan is not possible because of load bearing building so she promise me to return the amount which i have paid with in one month but she still not return the amount and always extending the date to pay. Now it complete one more year but she still not returned the money. Now I am helpless Kindly suggest what can I do to recover my money because it huge money for me
Kindly suggest.
I have placed an order for memory card 16 GB in flipkart two months ago. paid the amount by debit card. Flipkart sent me a used and second hand memory card. Noticing them they have replaced again with a send hand memory card. I have purchased the card on december 2015 . but picture pre- uploaded in november 2015. omce again complaining they apologized and assured to sending a new replacement. Now certainly they have cancelled my order and wishes to refund my money after handing over the same to them. I’ve refused to return the same and planning to lodge complain th consumer forum. Please help me can I do so ?? how??
Dear sir my mobile p41 is not working when I came to cool area in zero degrees what is the reason for that tell me please.
We have purchased a resale flat recently, just last month which is a resale flat from an individual seller. After moving to the flat we found that the toilets are dysfunctional and unusable and there were other major issues which was not disclosed before purchase of the property.
Please let me know whether I can file a case in consumer court against this seller and ask for refund and compensation.
Dear Mr.Binoy Gupta,
Am Manikandan, from chennai. I need a suggestion from you for the below mentioned issue.
As i booked an internet connection with Raajnet in chennai in my name at september 24th and i had given the payment as cheque for the amount of Rs. 1069. On that time the executive promissed me that they aill give connection in 15 days, but still now i didn’t get it. Even i tried to call that executive many time and he is not answering.
I searched in website for their office address and other numbers. I got their VP’s number and i called him more then 10 times. Every time i called him he will give the phone to someone and that person will answer me that he will call me in another 2 hrs. Then no calls will come. I requested them to cancell my order and refund my money. But still now no reply from them.
In this case what can i do? Even its a small amount these company peoples are cheating many peoples same like this.
Plz give me a suggestion regarding this. And how can i complaint against them?
With thanks and regards,
S.Manikandan
psmraja@gmail.com
08220117466
I responded to an advertisement in Quikr for purchase of Nikon camera kit on 23/12/2015. The price was finalised as Rs.18500 for the agreed kit. The supplier asked to deposit Rs.5500/- in their bank, stating that the balance Rs. 13000 to be paid during delivery, which I did via netbanking on 24/12/2015. Later their representative/principal called and demanded Rs.6500/- for shipping/forwarding. After many phone calls and assurance that it is required and I should pay it and only the balance Rs.6500/- to be paid on delivery. This amount also I paid on 26/12/2015. On 27/12/2015, I again received an SMS from them saying that I need to pay Rs.10499/- for import duty charges, GIT and yellow tag. Since the total amount was way above the original agreed price, the supplier agreed to include an additional lens with the kit and asked me to pay the amount demanded. At this time I have paid in total Rs. 22500/- against the original agreed price of Rs. 18500/-. On top of this, they have made a fresh demand for Rs. 7500/- for anti terrorist and drugs certificate, with no assurance of delivery of the goods. I have asked them to refund me the entire amount paid until now but they are still insisting that the only option available now is for me to make the payment, with no mention of refund of the excess amount. They have sent me a shipment airway bill and written that the order is currently in the cargo section of Delhi International Airport waiting to be cleared and be delivered to my location.
I have already paid way above the agreed price and still not received my goods. I have all the correspondence in email and SMS in my phone. I would prefer to have the goods and refund of the excess amount rather than cancel the order and refund the entire amount. Please advise me urgently.
Further to the above email, the amount figures are not printed. I have paid total Rs. 30000 (Thirty Thousand Rupees) uptill now against the original agreed price of Rs. 18500 (Eighteen Thousand Five Hundred Rupees). Today again they have demanded Rs 6500 (Six Thousand Five Hundred) more. I have requested cancellation of the order and refund of the entire amount, but they are not responding. Please help.
With regard to my above query, I have the following questions:
1) I have paid money for which I have not received services within the time promised. Does this qualify for Consumer court case?
2) All the correspondence is in email and SMS on my iPhone. Can this be used as evidence? I have taken screen shots of all the SMS as I do not know how to print them. Is this admissible?
Please reply soon.
Hi Binoy
Thanks for details on consumer forum. I have taken membership of Club Mahindra and have paid over Rs 3 lacs through EMIs but found that getting the resort is very difficult unless one plans 4-5 months in advance. Having realized that have requested for cancellation of the membership but their office is not responding to mails and calls despite multiple reminders. I have stopped paying further EMIs but shamelessly they are sending me reminders for EMIs but
not paying heed to my request for cancellation and refund. I want to hire a lawyer who can help and fight on my behalf
Sir I had purchase YU yureka Mobile after 4 month than I has touch problem than the company exchange the transreciver than after one month that phone is dead I complain the service centre but there is alwaz saying that “sorry we have some technical issue so we will help u soon ” this reply is from two month n also they not reply my email. What I have to do.
Requesting your response at the earliest.!!!!
Hi,.
I have purchased a mobile and as it was drenched in water, it did not worked and i have submitted it in the service center. It has been four months nearly, since i have submitted my mobile in the service center. They have charged me Rs.4,500 for repair even though it is in the warranty period. I agreed to pay the amount. Still, I have not received my mobile. I don’t think it would take four months to repair a mobile in any context. Hence, I would like to file a complaint against the company and the service center as well.
Please comment whether can i file a complaint in this case.!!
Thanks in advance.!!
dear sir/madam
still now we didn’t receive pongal goods.when i am ask for ration store he told u r number is last so we will give on jan 14.but that time we are going to my native that time we can’t able to receive.i ask to the ration store incharge after 17 can you give the goods.but he is not accept.pls resolve the issue.and how to get the goods
Visit website http://www.consumergrievance.com to file your consumer complaint and to know the consumer court procedure.
My email Id is rishumaurya15@gmail. com. I recently purchased a 64gb memory card whose order no is 080467735038086 and name nitin kumar maurya.I paid 498today.kindly return my product give me refund or original product
Mujhe local product mila h
Hello,
My issue is related to the duty of Goods Seller. I have purchased a new bike in ahmedabad on address of G’nagar which need to be registered with G’nagar RTO and this all procedures and papers are submitted by dealer to the concerned RTO and finally customer receive a call or appointment time from RTO for receiving the Permanent registration number but in my case papers were not submitted or dont know actually what happened but i have never received a call. I have been in frequent touch with Dealer and his agent but there is no information on how and when my bike will be registered even after 6 months of purchase.
very recently i have been informed by Dealer’s agent that i need to pay rs 3000 to resubmit the papers in RTO or late fee but why should i bear this fee when this is a responsibility of dealer. I could only approach RTO when my papers will be available with them but in my case these weren’t.
I want to check if i could file a case after sending a notice to concerned Dealer or Bajaj as whole because i have tried calling and dropping numerous mails to Bajaj customer contact also along with following up with dealer parallely but no body turned up with helping hands and dealer see this as an opportunity to make money.
Visit website http://www.consumergrievance.com to file consumer complaint and to know the consumer court procedure.
SIR, MY OPEN HEART SURGERY EXPENSES REJECTED BY INSURANCE COMPANY ON THE PRETEXT OF PRE-EXISTING DISEASE. INSURANCE OMBUDSMAN ALSO REJECTED
MY CLAIM.
INSURANCE OMBUDSMAN IS EXTENDED ARM OF INSURANCE COMPANY.
.
SIR, CAN I APPROACH DIST FORUM FOR JUSTICE WITH RELEVANT CASE RULINGS..
PL ADVISE
Visit http://www.consumergrievance.com to file your consumer complaint and to know the consumer court procedure
Sir,
I lived in Chennai till Dec 2015. While leaving chennai, I booked one transport service to transit my REFRIGERATOR to my home town in the month of september/october 2015.I didn’t received my parcel till the end of December 2015. I’ve contacted the service team several times. But they says that the delivery will be delayed as there is no vehicle reaching destiny address currently.
After some time they said your product was damaged during the floods and we will pay for that.
They took Rs. 2300/- for transportation. My refrigerator costs: Rs.12500/-. But they paid only Rs.6500/- but I am not satisfied with that amount which they have paid. My refrigerator is just 2 years old and works good
Can I approach Consumer Forum now?
If yes, Where should I file a case on them? (I stay in Nellore, Andhra Pradesh. Service booked at Chennai Tamilnadu. Service booked to Tenali, Andhra Pradesh)
I had a income tax return of the sum of Rs-54072 assesment year 2014-15 for the account number- 20137720004, IFSC code -SBIN0002544 , PAN No- CIQPP3844K,Named – Yougal Chandra Pandey,DOB-02/05/1991.when I checked my status in Income tax department site it is showing that the return had been refunded to my account number on April2015.But I hadn’t received any refund to my account number yet..when I checked the account number and IFSC code on which the site is showing that the refund had been created I came to know that account number and IFSC code belongs to any HDFC bank of account number same to me.Its IFSC code is HDFC0000116.
Dear Sir, I have purchased membership of Sterling Holidays package for amounting to Rs. 301050/- against said amount I have paid Rs. 27105/- on 22/11/2015, but within 23 days we have decided to cancelled the same due to some unavoidable circumstances & applied for refund of deposited money Rs. 27105/- from the said company through mail dtd 15th Dec 2015 & also personal visit /request to their official but they didn’t responded .
However, on going through their Terms & conditions as reflected over the Membership form, they were mentioned that on taking membership within 10 days cancellation you can entitle to get refund 100% of deposits. And on expiry of 10 days of registration & apply for cancellation with 60 days you shall liable to deduct 25% of deposited amount, hence on the said basis am I approaching for the said refund but they denied sofar.
Now expending more than one month period the inform me through the mail that
“” We regret to inform you that as per the terms of your membership there would be no refund towards cancellation of your membership.”
You are requested to suggest me what steps should have to take for refund of my money since I have not avail any facility from their company till today.
Looking forward with positive revert. Thanking you in anticipation.- Regards- Prakash A
Visit http://www.consumergrievance.com to file your consumer complaint and to know the consumer court procedure.
I have purchased 4 computers 6 months back, on that time the seller told me that it will support Photoshop, autocard etc..but it won’t support them. Can I go for a complaint after 6 months, I don’t have bill. But am having whatsapp history about the details we talked before purchase. Please give a reply soon.
JOB SHEET NO 2122046121520649159
MICROMAX COMPLAINT NO.. MMX0401162146489
MODEL NO A311
PHONE SUBMISSION DATE IN SERVICE CENTRE JALANDHAR 5 DEC 2015
CALLED CUSTOMER CARE IN GURGAON ABOUT 10 TIMES
RESPONSE I GET EVERYDAY THAT UR PHONE IS IN GURGAON.JALANDHAR SERVICE CENTRE STAFF IS SO ARROGANT AND MISBEHAVING…THEY SAY THAT U R IDIOT AS U HAVE BOUGHT MICROMAX INDIAN COMPANY PHONE …HAHAHA…FURTHER THEY SAY THAT U MUST HV PURCHASED SAMSUNG OR APPLE…they r such IRRESPONSIBLE FELLOWS…AND TODAY ONE OF THE FELLOWS MR. CHANDER BHANU DOGRA OF SEHAJ TELECARE (JALANDHAR MICROMAX SERVICE CENTRE) said what can you do else more than going to CONSUMER COURT if we dont return ur phone, it might take 3-4 more months..their staff needs personal behaviour management classes also.WORST EXPERIENCE OF MY LIFE BUYING MICROMAX PHONE
Recently I was in Hyderabad & visited Pizza hut inside Hyderabad central mal. We were charged Rs.1444/-. This include actual amount Rs.1091/-, on this service charge 10% I.e Rs.109/-, on this total vat 14.5% I.e 174.01, Sr tax 5.60%, SB cess 0.2% Rs.2.40.
My query is- Why service charge & service tax
All tax has been charged on actual bill amount + service charge
Pl clarify this doubt, is it a correct bill.
When I asked manager, he said it is same in Hyderabad every where.
I will be leaving back to Chandigarh on Saturday.
Dear Sir,
I have purchased a new flat at wadala. The building constructed on the land of slum. The slum dwellers allocated flat by builder as per SRA scheme. Total 2 buildings constructed one of 7 (A wing) floors and another of 15 floor (B & C wing). Slum dwellers are accommodated in 7 floor and 15 floor (B wing) and C wing is for private sale of builder. Building have only one open space where 3 open parking are there out of which one is allocated to me. Now SRA flat owners are claiming rights on the open space. Kindly let me know whether they have any right on open space? also parking is legal when builder provided open parking allotment letter?
We wanted to buy a food processor (preferably Greenline). We approched Laxmi Steel in ABC, Pune. As he didn’t have greenline he insisted us to purchase morphy richards food processor and pointed out its advantages over greenline. We succumed to his marketing tactics and bought morphy richards food processor on 15/11/2015.
Problem started from day one. The couplers of the mixer-grinder & motor were constntly getting jammed. Their technician had to be called 3-4 times to resolve this problem. We talked with the company’s are manager but now he has refused to shoulder the responsibility and told us settle our problem with the dealer. Now I want refund. How should I go about?
Please guide us.
Thanking you in anticipation
Regards- Dr. Rashmi Chaturvedi
I have a network issue with reliance since last 2 months. OUt of 24 hours the network only works for only 2 to 3 hours. I am suffering a lot.
Lots of emil complain given. no reply
Can I file a complain against reliance.
hello I paid Rupees 5000 to the quikr the executive is too worst in providing the wrong information even the manager is same well as When i posted some adds the page till to the date there is no Single Lead is generated and also As they said that is a premium package where we will get a lots of Leads but it was about 45 days no Single LEAD generated …. They said many words but no response …
I have purchased ration from big bazaar, n i m member of profit club. Yesturday they offer me some discount so i hav plan to go there, but during payment time they said the net link is fail so they not give me discount as well as profit club advantages. And i hav done purchasing on cash payment. My home distance os 45 km from the said mall. Petrol and time wastage extra. Please suggest wat i can do.
My Reliance no. has been blocked suddenly without any notice. It was in roaming. I called the customer care and they are saying that in west Bengal the 2G service is stopped. But they are not giving a new sim with the same no. What should I do? That mobile no. Is very important as it is linked with aadhar, bank account etc.
Sir I recently purchased breakable glass items from a shop at siliguri which was delivered via transport agency. I paid for the articles in cash full amount but later when I came to collect the items I found they were all broken into pieces. The transport agency as well as the shop from where i bought them are not willing to make any refund. So can u advise me on this? These items cost me near about 20000 rupees.
My complaint is regarding medical negligence by an urologist of Apollo Hospital, Greams Road, Chennai. During September 2013, I had some urinary problem. Local urologist at Guwahati advised me for an ultra scan. Scan report revealed growth of some nodes at the abdomen. The urologist referred me to Apollo Hospital, Chennai for better management. Accordingly, I had a consultation with Dr. K. Ramesh, urologist and detailed the problem faced by me. Also, I repeatedly enquired whether there is any probability of suffering from cancer as – the Guwahati doctor had inferred. He performed some minor procedures at Apollo Day Care hospital and at Apollo Hospital (Greams Road) for the removal of a small calculi. He assured me verbally, mail and smses that I am not malignant and need not worry. Later on during the month of December 2013, again I faced some problem for which I consulted the Guwahati urologist. He advised me immediately to consult a gastroenterologist. the gastroenterologist advised me to perform biopsy – which confirmed that I am suffering from follicular lymphoma (a kind of cancer) at its 4th stage.
Immediately I rushed to the Health Care Global Hospital, Bangalore for treating the same. Since that period till today I am under their treatment facing tremendous loss to my health as well as money. Had Dr. K. Ramesh of Apollo Hospital, Chennai advised me properly initially, I would not have suffered this huge damage. Sir, you will understand better the trauma that I and my family members are suffering now. Due to my physical condition, I could not report it earlier. Please advise me if there is a point of lodging complaint at consumer court. If so where and how ?
hello sir,
i have mtnl broadband connection
the service is very poor and my internet stops working 10-15 times a day
and this has been happening for past 1 and half years.
i complain this to mtnl almost everyday
do you think i can file a case against them in consumer forum
Sure. Please build up a case with proper records of your complaints and data regarding the speeds.
Hello Sir,
I have booked Agarwal packers and Movers ( DRC Group ) to shift my household goods form pune to Bangalore on 29th Dec 2015. I received the load at bangalore on 21st Jan 2016 but half of the load only. The other half i recieved it after a week that too after calling number of time and threatening alot. when i received other half many things were damaged alot. My 1) 6 feet * 5 feet wooden wardrobe fully damaged 2) Kitchen Cabinet Damaged, 3) Bed got damaged 4) T-Table broken 5) New Bike ( Pleasure ) got damaged 6) Old Bike Hero Honda got damaged very much, all fiber body parts are broken. I have paid them around 40,000 with insurance coverage of 4 lacs which is 12000 insurance amount for this transportation of household goods. When iam asking them for the compensation of these damages they are not responding properly. They even says do wot ever you want some time and sometimes other person lifts the call and says sir is not available now call later. From past 45 days am keep on trying but no use. Right now am in bangalore and wanted to complaint against them who are residing in pune. When i asked to Bangalore team they says we are not responsible please speak to the person whom i paid But they are in pune and not responding well. Please help me how can i proceed further.
Send request to icrpc.india@gmail.com to receive procedure for filing your consumer complaint. Visit http://www.icrpc.org
Hello sir,
I am getting threatening calls & mails from HDFC after loan disbursement regarding the completion of IGR process.
There are multiple issues here:
1) I am not informed about the IGR charges and ownership till the loan has been disbursed & first EMI has been deducted so as per banking ombudsman guidelines, with prior information no process & charges can be imposed on customer.
2) I have the mails from HDFC Ltd where it’s stated that no other charges are involved after the loan approval since I have loan approvals from multiple banks like ICICI & HSBC
& wanted to go with the bank having minimal charges involved.
I have been clearly told there are no other process/charges involved & with that confirmation only I went ahead with loan disbursement from HDFC.
Now after loan disbursement, I have been told about the IGR process.
I am getting threatening mails now to get that process completed else 30k penalty will be applied.
In order to get rid of threatening calls & mails from hdfc executive, I paid the required amount for IGR but that was not the end of harassment.
Now they are asking me to go to registrar office & get the loan registered with hdfc which I have no idea.
I am facing unnecessary harassment from hdfc officials, have raised the issue to higher officials but did not get any reply since 20 days.
Can you please suggest the way out.
Please send email to icrpc.india@gmail.com to receive procedure for filing consumer complaint.
Visit http://www.icrpc.org
My car had an accident with two wheeler. My driver was driving the car. FIR was filed by other party on my driver as two wheeler people had an injury. He was arrested and was released on bail later. I submitted all car documents to insurance company which are valid. After around 15 days insurance company asking me driver’ s statement. But driver is not traceble and he left the job immediately after this mishap. Nobody from insurance contacted me by email or letter. Only telephonic conversation and no reply to my complaint through customer care. Now they are asking me copy of charge sheet which is not yet filed by police. So they are denying cashless claim and not even given estimate. So shall I approach consumer forum for the same.
Hello sir,
This is Manoranjan Mahapatra, i’m taking personal loan from kotak mahindra bank form last one year & paying EMI every month in time but form last 3 month i’m paying litile bit delay with let payment nut they are telling i’m not paying my list 2 EMI but i have all those payment prove, & they are tacking money by force & using slang language.
What i’ll do please help me
dear sir,
I had an internet connection from a company Tikona for 4 months for which I paid a monthly fees in ADVANCE for every bill cycle. I requested disconnection as i was not satisfied with services. I even got an acknowledging response from them. But they continued to send me bill for the next six months.
And further correspondences revealed that according to them, such a request had never been made by me. And now after all this time I am getting phone calls from someone claiming to be a public lawyer with Patiala House court saying that i have a case against me and I have to come to court on Monday (called on thursday).
And this is despite the fact that i have already deposited Rs.164 extra for the ongoing bill cycle when the disconnection request was made.
I have not been using the services since then.
Is such a case liable for harassment? Even if the amount in question is Rs. 1500? I just want this to be over but also don’t want to pay what I don’t owe.
Also upon reading various forums on this topic I found out that this company has a history of such harassment issues where threatening calls were made to people after 6 months of disconnection.
Dear Aashish,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMR2643 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
Dear Ashish,
This is a gentle reminder to follow-up on your concern listed on Mar 18, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKMR2643 in the subject line.
Regards,
Tikona Care
Hello Sir.
I had purchased a Chinese item from a vendor on OLX. The payment was made via NEFT. However, I have not received any invoice copy or warranty card. The Chinese electronic item stopped working in a week. The seller has provided me a service center number but are not ready to borne the repair charges. I have no other proof except courier receipt and NEFT statement. Do I stand a chance against the seller?
P.S: It was a new item and not second hand. Again, I dont have any proof of the same.
Request you to please reply at the earliest. The item is worth Rs. 15,000
Please send email to icrpc.india@gmail.com to receive procedure for filing consumer complaint.
Visit http://www.icrpc.org
Sir,
I have been using MTNL broadband connection till 12th feb 2016 and on the same day I requested the closure of the broadband service and done all the formalities. Still they have levied charges for broadband in current bill. The actual amount after disconnection of broadband should be around 200 RS but MTNL has sent bill of 1027.When consulted they said though the mistake is from our end that we did not close the work order ,you have to pay the bill in full and we will adjust the same in next bill which will take 3 to 4 months. When requested for revised bill they denied it and threatened to disconnect the phone line also.
Request to suggest the way out Why would i pay for the service which i haven’t used and what guarantee that they will adjust it in subsequent bills.
Also advise if i can seek consumer courts help.
Dear Aashish,
Gentle reminder # 2
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
Dear sir,
I am one of residents of indore,mp, working with a private company, and taking care of my family.
I sincerely wish to state that i have booked a flat in sep 2010 built bu a builder but due to some technical problem in the property(flats built on land purchased for self use),loan application was kept on hold by the bank and some documents
were required by the builder, which he was unable to present. I had already paid him 3.5 lacs( rs 50000 cash,3lacs by cheque). builder assured me verbally that he will return the amount very soon.Since, then, he has been delaying the return of amount to me, i visited his office number of times,but he kept assuring me that amount is safe and will be returned.i have not received the money,inspite regular follow ups.
Its been 5 years,i havent received the money yet and i feel deeply stressed due to it,I sincerely request you to please guide me. request you to please help me in filing a civil and criminal case against him for recovery of prinicpal +interest amount
Sincere request to you to help me out
Thanking you in anticipation
i bought a 2 bhk flat from a Builder. Building has 12 floor and mine is on 11th. My apartment is adjoined to lift and lift engine room is at Roof. Lift is making so much loud sound and the loud sound is coming inside the aprtment, it can be heard from any part of my apartment. In night i becomes horrible. I made oral complaint with Maintenance Office but they did not pay heed to my request and they told me to contact the builder as the same cannot be solved. I have written to the builder but received no reply and they did not solve the problem.
I want to file a consumer complaint against the builder and Maintenance office of the building. can i file the same.
Send blank email to icrpc.india@gmail.com to receive procedure for filing consumer complaint.
Regarding my complaint filed before district consumer forum, arguments from both sides was over and the case was posted for orders. But instead of issuing orders the judge has again posted the case for arguments without any request for the same from both sides. Thus the case is prolonging. I request you to guide me for further course of action.
I have submitted my yu yuhoria handset YU5010 at care centre on 22/02/2016. It was delivered at warehouse on 26/02/2016. Since then I was only given time about 10 to 20 working days. Its now 2 months to complete they haven’t returned my phone. Kindly look forward for this problem. I want my phone back as soon as possible as i am facing a lot of problem regarding this. Sir please suggest me what to do. Job sheet no.N030129021622042916
Contact no. 9758430350
Dear Mr Mahendra, You can send me a mail at aashish@consumeruno.com. We would be glad to help 🙂
SIr Can i file case regarding fraudulent epf payment in consumer forum.
Hello! Thank you for the information!
I would like a clarification. I joined a learning course at a coaching institute last year. However, for some reason, I had to dropout. I discussed this with the faculty and he allowed me to resume my association with the course this year. I got his permission on a signed application where he signed & wrote “May be considered subject to availability of seats.”
Now when I called him this year, he has walked back on his permission citing lack of availability of seats. However, I have confirmed with the students attending the course this year that many seats are lying vacant in the classrooms.
In this situation, can I approach a District Consumer Forum? Will the consumer forum rule only in monetary terms (by making provision of compensations), or, can the consumer forum order the coaching institute to permit me into the classes?
Hello Sir,
I’ve bought Laptop of HP (model HP AB 522 TX) on February 2016, The laptop comes with Backlit keyboard (i.e. laptop has lights in keyboard) i specifically choose this laptop as Research Scholar and it will be helpful to me when i work in nights.
The issue is the light of the keyboard is not working correctly as in the light of the spacebar key is not working and key ‘C’ and ‘V’ are also seems to have half blown or fading.
That i’ve reported the same issue to hp and their support technician has visited my home on 1st april and and tried fixing the issue but the issue has not been solved, later on 7th april I contacted my self about the issue to hp asking them to update me about its status that i’ve they asked to share screen shot of the keyboard and run diagnostic software. also emailed them the same as they asked still no reply from them and service center. on 11th april i contacted them again and was asked again to do the same as on 7 th april but still no reply every time I contact them they keep saying they will contact me back in 24-48 hours but still no reply. Every time technician visit my house he run recovery erasing all the data in the harddisk and say nothing about the issue and say you will be informed in 24-48 hours and leave. they make it a habbit and need less to say this recovery has been done several times on my laptop whenever asked why recovery is done on my system when the problem is from hardware not from software he keep saying the company say whenever I call them just go and recover pc nothing else. They are harashing me in this way so that i stop complaining.
I request you to please guide me on my next step should be what and how to approach them in Consumer Forum.
Thank You
Viresh Srivastava
Mr Viresh, I understand your problem. I can help you through this problem. Please send me a mail at aashish@consumeruno.com. We would be glad to help 🙂
Hello sir, My brother have purchased LG single door refrigerator from a retailer before 2weeks and they have delivered us the display piece which have scratches on the door .The next day we asked the retailer to replace it but he refused and ask us to make a complain in LG customer support . LG launched a complain and said that we will replace the door but it will take some time.After a week when we called them to ask within how many days the door will be replace they said that our request has been cancelled. neither the retailer nor the LG company is ready to do any thing .so sir please suggest what can I do .
Rashmi, please submit a complaint here – http://www.consumeruno.com. We would be happy to help 🙂
Purchased a I phone 6 from croma and had the same insured by gizmo insurance .my daughter slipped in bathroom and mobile fell in water now gizmo refuses to settle claim stating tat telephonically we nvr mentioned she slipped and gave in writingshe slipped
The gizmo rep nvr mentioned tat voice recording is a proof as we were so shocked therefore nvr mentioned the word slipped as they go clearly mentioned tat written request is proof
No one ix foolish to drop a cell withing a month of buying .
Appreciate if you could guide us on tis as it is was bought on emi which I am still paying it’s hard earned money
hi sir good evning . i hav small shop in villege aria iam purchesing britaniya company prodacts in rgularly in from 10years . but destibuter is not delevery to me any products ….. iam paid to amount in cash by hand but same time paymant is late .. other wise iam payid to all amount .. than i can complet to agenst distibuter ?
Hi,
I have a furniture store and i have sent a bed through DTDC, the bed reached damaged to the customer. Let alone insurance they are not even ready to return the damage goods to me at their cost. I was wondering if i could file a complaint as it is a service provided for my business but I as a consumer have faced a very very bad time.
Awaiting your reply.
Thanks
Generally, protection is available only to end-users and not to businesses. But in certain cases, for a propritary, small business, Consumer Courts are lenient in the matter. Please consult a good consumer lawyer and proceed
Dear Mr. Yazdi,
Thank you so much for your prompt response.
Regards.
SIR/MADAM, PL. SHARE ALL THE CHINESE MOBILE SUPPLIERS : AS I WANT TO BOOK THE COMPLAINT AGAINST CHINESE MOBILE SUPPLIER. SIR, MY NAME IS UDAYBHASKAR .KODAMARTY, PROP. OF M/s ARROW AQUA SOLUTIONS , ADD : # 15-8-1/4, KALPANA-CENTER , EAST GODAVARI – DIST., KAKINADA , PIN – 533001. ANDHRA PRADESH, INDIA . AS PER SOME CHINESE ARE SENDING ME QUOTATIONS & PROFORMA INVOICE TO ME FOR APPLE MOBILE MODEL 6S PLUS – 4G X 128 GB @ 208 $ , AFTER SOME MAIL TRANSACTIONS THEY AGREE TO SUPPLY AT INDIA WITH DOOR DELIVERY . I HAD PAID FULL AMOUNT AS PAYMENT SLIP SCAN COPY ,I AM SENDING TO YOUR ORG. AFTER THEY RECEIVED THE AMOUNT THEY HAD GIVEN ME THE WRONG DHL SHIPPING TRACKING NUMBER . WHEN I CONFORM TO THEM THEY ARE CLOSED THE CORRESPONDENCE. CHINA MOBILE SUPPLIER NAME ADD. & DETAILS ARE FOLLOWING : Banking detial:
Account Name: Xianfu Li
Account Number: 6217 9064 0001 3656 815
Bank Name: Bank of China Fujian Branch
Swift Code: BKCH CN BJ 720
Bank Address: 136 Wusi Road, Fuzhou 350003, Fujian Prov., China
Telephone (optional): 0086-1865-0275-296
Kate
TEL: 0086-1865-0275-296
ADDR: Shenzhen city Futian district Zhonghang Road Duhui110 Tower Building B Floor 17th, Guangdong province, China
kate，kate01@xinxinzong.com
My AC is not working properly and it is still in warranty period .I contacted the service manager to replace it but he denied .the last date warranty of ac is 9.5.16. Please suggest me what to do.
I can help you take forward your complaint. Do send me a mail at aashish@consumeruno.com
I had purchased some saree online from naaptol and while purchasing they told me that they will refund the money if I dint like the product but now they are refusing to return the money..
I have purchased new air cooler KPC 20A from.AMSAVISION CHENNAI PERAMBUR
i have called several time customer care but till now not been solved .. water leak
My mobile contact 00917395960595
I çame from abroad but here very bad after sales and service
You can shoot out a mail to aashish@consumeruno.com. We’d be happy to help you 🙂
Iam kishor Misra, from agartala West Tripura, I had purchased an a roti maker from ask me bazer, which was default Product my roti maker work directly, not to work auto switch off or on my order ID is AB11610848p303412 iam. Not satisfied with business policy. So please replace or refund. Urgent.
You ca file a complaint on http://www.consumeruno.com
Dear Sir,
i had filed a complaint @ consumer court and found that as i am not fluent in marathi, i get second class citizen treatment. The Opponents appeared 2 times, once to file vakalatnama and another for adjournment. The court had fined them Rs.1000/- which they did not pay. Case has proceeded ex-parte. Now i have to submit my written argument. Any suggestions pl?
Hi Maya, Please contact me at ‘aashish@consumeruno.com’. We could definitely help you 🙂
Hi, I have booked Renault kwid on 10th of november, and still the car delivery date is not confirmed. Now the price of car has also incresed. Can I file a case against renault now? I am very much frustrated.
HI,
My Name is Hussain. MY JOBSHEET Number 604025631023T001 intex aqua y2 1gb .
Actually i gave my mobile for service on Apr 2nd but still i heaven`t recevied my mobile .
I went to service center more than 7 times but no proper response
its new mobile but its coming lot of complaints more than 2 times they change motherboard,After service also if i get any compalints u have to replace my mobile i talk to customer care also they said we replace ur mobile but not yet taken the action and the service center pepole said we can replacement it but we have to get approved from my manager but manager is not responsing propperly. please suggest me what what to do next.
Hi sir Greetings,
I am Nagaseshu from Hyderabad.
In the Month of May 2015 I have ordered a website design services to one of the Web solution providing company in Hyderabad. To develop a e-commerce based website they charged Rs:40000 ( forty thousand rupees) in 3 installments and period for developing website was only 45 days and one year maintenance of the web site. After paying advance developing website was took 11 months and the website was not registered on my name and in fact the web site was registered on one of their employee name. I have paid full amount of Rs: 40000 in march 2016 after their confirmation on readiness of the web site. i have requested them to transfer of website ownership on my name, but they are not responding, i have every communications in email, even i have write a mail to them that i am incurring loss due to incomplete and no ownership on website, they are not responding to me. Please advise me can I file case against my websolutions provider for compensation?
Thanks & Regards
Nagaseshu Lakka
Mobile 7799197257
Hi Sir,
This is yashwant.I applied for foreclosure letter in DCB bank on April 30th to pay the mortgage amount fully. They said Forclosure letter will get on or before May 19th.They opened ticket on it. May 1st week i got a call saying that letter will get in 1 week. I felt happy. I kept the money ready for foreclosure of mortgage loan. Time passed, i waited till May 19th No one called me.I started calling them daily, literally i called around 30 times same answer we are in process. On May 27th i got call from them, saying that we will send letter in 1 week.In that they kept whole month interest amount and sent me. I discussed with them saying that i will pay only 10 days interest.I paid the whole amount.
1. I raised ticket with DCB bank to give my interest money back.They said will get call before June 8th but still no call.
2. I paid full amount on June 1st, they said that June month EMI amount will be taken as part of automatically transaction but in 1 week money will be reimbursed, the time passed for 1 week but no response
3. They said documents of home will be return in 2 weeks, 10 days passed but no call and no response.
How can i proceed with this sir? i need interest money and emi money as i took from my friends and paid to bank. I need documents as i am selling house to other person to pay other interest and personal loan. How can i proceed?
Sir,
A person name Mir Ahmed Ali Shoeb M/S Little Ocean aquarium has collected 36,800 against manufacturing of fish Aquarium for my house dated 5th may 2016 which was scheduled to be delivered and installed at my house by 15th May 2016. After repeated reminders and continues visits to his warehouse he failed to deliver the asked aquarium.
After every 3 days he use to give new date of installation, after many promised dates there after he finally bought the aquarium on 5th June 2016 (AFTER COMPLETE ONE MONTH) and fixed it , which started leaking the same day itself, it was fixed in such a unprofessional way that it started leaking and it was a threat to fall down any time so I asked him to refund my paid amount or else fix it in a proper manner, to which he said he will fix it.
He promised to fix it on or before 22 June but the issue is that the complete process of fixing is of 5 steps and he didn’t complete even the 1st step form 5th June he has been saying that he will come today or tomorrow but even after repeated calls he has been delaying till today.
He has made a complete mess of my house and it is going to stay that way until he completes his work, my complete house he smelling like fish as the complete carpet is soaked in fish water all this things I can rectify only when the aquarium if fixed.
I am demanding complete refund of rupees 36800 plus a compensation of 5000 rs for damage caused to my house…..
Sir,
We had booked Australia Tour through a Travel Agency for 8 persons. We had paid entire money agreed for the tour. Few days before the tour date, agency informed us Australian Embassy has rejected VISA for my daughter and Son-in-law and we will have to book a loss of 40000/-per person for them. VISA rejection spoiled our holiday mood and over and above financial loss of Rs.80000/-.
Travel agent had never informed me that there will be chances of Tourist VISA rejection and regarding the amount of loss we will have to incur if VISA gets rejected. Agency is telling that the loss is on account of 1. they could not get refund from Virgin Australia for the tickets they have booked for internal travels in Australia 2.Cancellation charges of JET flights from India to Australia 3. VISA charges, and 4.handling charges.
Is it not a duty of Travel Agencies to inform customers regarding probable losses?
Virgin Australia has informed me that they do not issue tickets without valid VISA and they have an agreement with Travel agents to confirm about VISA. In such scenario who is responsible for our loss?
Can we go to consumer court ?
Please advise.
I equiry in Salon type of clinic de receptionist told Mam Ll consult u in free analyst abt KPL course I sad I m comin for chk up I went she sad mam won’t take u bcz u have to half amt of course Dan only she Ll touch u I sad but I having some medical issue let discuss Mam can take ur consultant fees shud I pay full she force by saying dat if u not able to do dis wid some medical issue I Ll cash back now dr
Chk me n told me I won’t take ur body risk dat means she won’t able to right
After dat I sad receptionist Mam answer u she sad yes. Ll u cash back me she suddenly sad NO I sad I have ur receipt written nothing but y u won’t our policy is no cash back I wonder she lie n dr is not a dr who saying patient take ur own risk Wat ?? I quiet n move from dere Plzz help me out frm 20 days dey doing Mary go round I have receipt
The Speed Post DEPARTMENT has lost my parcel ,what lost it is stolen by them even afool can understand .Now they are getting away with double the amount of receipt. My parcel contained expensive dress material ,the Speed Post DEPARTMENT had given assurance that it will be delivered within two days but it’s now two months and they have closed my case saying that the parcels is lost in transit. What am I suppose to do!
i send a birthday gift for my friend through dtdc corrier on 9 june from sikar(raj) to lacknow(up) they promise item delivered whiten 72 hours ,but today on 20 june item not delivered .my friend birthday past away .i contect branch office and costumer care of dtdc and also mailed but problem still continue .now they not attend my call. what can i do ? can i do a complent in consumer court ? plz tell me
I have booked 1BHK flat in the Puranik Abitante, Bavdhan Pune by paying 1 lac cheque. I have intimate cancellation of flat to builder. But builder is deducting 20000 rupees. No where it was mentioned about cancellation charges. Now they are saying you need to give in writing on 100 rs bond paper about cancellation. How should I handle the issue?
Hi Jitendra, Please contact me on deepak33073@gmail.com
Sir I purchased a gift card from Amazon worth 950 but later Amazon informed that payment is declined but the amount was deducted from my bank so later I wrote application to my bank and had conversation with Amazon both denied that they don’t have my money .bank is saying that they had already paid to Amazon and Amazon is saying they didn’t received the payment and they can’t help in this matter . What should I do now . help me out . thank you
Dear Sir ,
I purchased Lenevo Zuk1 from Amazon web site on 2nd Jun 2016 and it’s started hanging from the day one.I hand it over service center on 20th June 201 and they told me that ,the mother board is having problem and it will take 10 days to replace the same.After that ,they are keep on postponing the dates and till now they did not replaced product.i sent couple of emails and calls ,but there is no proper response to provide the resolution date.
I have contacted again service center today and they told me to call for status on Saturday (16th July 2016). Almost its going to be one month for replacing mother board for a brand new phone ,which they delivered faulty product and did not worked properly.
Not sure ,how can i approach to get it ready or replace or get it repaid my money.Looks its strange to get the response from Lenovo.
My worry is that ,even if i file a case against Lenevo in consumer court ,by that time ,they are replaced mother board and product is good .what i have to do …shall i continue with the consumer court to pay penalty for it or .please advise on this.
Dear Sir,
I was get a call from http://www.crusbeen.com and the told me that we start contest Honda car and we found that you have a good purchaseing scoor up to 97% and your chance to win the car for that you have to pay 2349 Rs. to crusbeen.com and we give you product for same amt. i pay the amt and get the product in which two products are defictive, so i complain to them and they told that we replace the product so per given there mail address i return back the product and they send me same deffictive product send me again. i againe complain regarding this so they told me that you again send us the product and we replace it. so, i againe send it and in whice i agin received one product defeactive and they dont want to repkace it. after a week i get call from them that you are elegiable to win honda car for processing your file you have to pay Rs. 20000/- and afyer that you do not need to pay any payment to us and your file will be comlited and you are in the number one possition. andyou we recovery your amt throug the product. i againe pay Rs. 20000/- and received the product. after. some day i again got a call from. http://www.crusbeen.com and they told me that you have to Rs. 30000/- for processing your file again and i refused it. so they told that if you are not pay Rs. 30000/- then your out from the contest.
I think they cheet me and some thing may happend to other people also.
can you guide me that how to i complain against http://www.crusbeen. com and stop this froude and save other people money.
waiting for your quick reply.
Had booked a flat about 1.5 yrs ago. The plan was for a 5 storey building. The slabs of the 5 floors was constructed during that time along with the walls.Based on the plan got a loan sanctioned. But later the builder applied for permission to make the building 12 storey. Due to this the project has got delayed. Now he has got permission and will start the construction from 6th storey. He did not take our consent while changing the plan. The possession date has passed and it will take around another 1 to 2 years for the project to get completed.Can i get compensation from the builder for this
I booked my car from gurgaon to Gopalpur via saibalajaitransport company on 28 jun 16 .I paid full amount and m having original bill with me.The dealer assured that the car will be delivered by 07 Jul 16.But till date i.e 15 Jul the car is not delivered and dealer is just giving faulty assurances.
Pl guide
Hi. I resigned from my job on June 2 to pursue higher studies. My company has a policy of performance pay scheme where it incentivizes the individuals for their performance from Q1 to Q4. All the current employees were given their PPS amount by june end. But payout for all resigned employees has to be management”s decision.
Although their policy clearly mention that those who complete the year in consideration will be entitled to the payout but management’s delay seems skeptical.
Please define a course of action..
Dear sir
I have purchased a phone Le 2 online from lemall.com ,but when i open it there is no accessories inside the box.
I have submitted replacement request. According to their policy they have replace the mobile within 6 to 26 days but from the replacement request day 26 days passed.but they have not made replacement.
What I have to do?
please tell me.
Can I file complain in consumer court??
if yes then how much claim I can get
sir,
I have purchased one kurtha,Pattiala-Duppatta set on 11-07-2016.Both’s colour faded and its of bad quality.It’s worth is only 1100/-.Can I approach district Consumer court regarding this matter? The amount is small that’s why I am asking you. Kindly help me in this matter.
I purchased Dana machine in Hyderabad, rama engineering works.
Now machinary not working,he will not response
I have bought a new flat from builder. But the flat has been poorly constructed and even the common issue like water tank, parking, other ammenties to be provided is not completed by builder. The flat has been poorely constructed like crack in wall outside n inside. Water sepage from windows, Walls not being straight, and many other issues. Kindly advise what to do now and were to approach. Builder name “CREATIVE CONSTRUCTION” , Ranchi
sir.tell.me.iam.here.by.inform.you.wwwclick2complain.com.they.taken.my.money.of.rs.2867.iam.suffering.in.1year’s.nobody.support.me.sir.tell.me.who.will.give.me.mymoney.back.sir.iam.common.people.not.richfeel.iwant’s.my.money.come.home.my.money.is.locked.in.delhi.this.web.making.fraud.work.pls.sir.take.action.immediately.
i am totally disappointed with tikona service ,what was happen with me its big matter , its wasting of money and time in tikona internet service. can i compaint against it in consumer court
Dear Yezdi Sir. I need one help in deciding whether this matter can be taken to Consumer forum or not. Currently My Nephew is studying in one of the engineering college in Bangalore, he recently got his results, by seeing the results he realized, whatever the marks he has secured in his internals are not correctly reflected, when he took this matter to his teacher and head of the department, they are not responding it properly and they are saying its a typing mistake done while sending the internal marks to university and can’t be corrected. because of this he has failed in subjects though he has secured 45+ marks.. could you please advice on this
I have purchase a mobile phone through ebay by our computer operator in office by his account.when order was seen it is fond that mobile was damaged/scratched at its screen after scrutiny it was found that computer operator has ordered wrongly ,he ordered “reserviced mobile phone for six months gurantee by seller”.we complaint to ebay for damaged mobile and requested for replacement but when i feel it is time cosuming process we again order for return money and he take his mobile back as i stil not insurted sim in moile. At later stage ebay has denied for replacement or return money. Can you give me some suggestion what should i do???
Dear sir
i hold a credit card of kotak mahindra bank and my credit limit is Rs. 10000/- (ten thousand only) in month of feburary 2016 i use over limit by Rs. 302/ – (three hundred two only). and at the time of payment cycle i pay full amount by cheque along with overlimit fee of rs. 500/- and service tax. total Rs. 10875/-
now bank regular dvery month send me statement for late payment charge and service tax .
my current statement for this month is 3846.92.
sir i want to can i file a case in consumer court against bank along with compensation.
your kind reply awaited.
Hi,
I would like to share with you regarding the complaint against hdfc bank. one day the Arm margin is not working well so at the tum of transaction amount is not withdraw but deducted from my acount 5000rs. I raised the complaint in customer care of hdfc bank and registered my complaint and I was also received compaint number.As per procedure of EBI with in 7 days complaint is solved so I raised my complaint in 16 August 2016 and 24Aug 2016 is last date but I have not recived my money back in my acount.I have call again and again to eecutive and managers of hdfc bank and every time give me excuses but not resolution so I plan to recover my money back with the help of consumer court .please advise I am on the right track.
jitesh katyal
If a company is very much prestigious for example maruti insuarance company called Royal sundaram than also i can file the case and will i get some compensation for it ?? I had purchased maruti alto 800 before 5 months i had zero depth insuarance policy but when i kept in insuarance they charged file charge and more money Rs 3000 without giving me any bifurcation company’s workshop manager contacted me after i complaint about it in the maruti company taking Rs 3000 from me to take my complaint back they will return 765 rupees back to me but i refused till than no one contacted me so shall i lodge complaint sir ?
Dear Sir
I am working for a Public Sector organization in Andhra Pradesh, my organization has give a CUG (common user group) mobile sim card for Airtel connection. It is postpaid sim. But the sim unfortunately connected for internet. After one month my phone billed Rs 6500/- PM for 4 to 5 months. My office account department deducted from my salary Rs.18400/- The Airtel service provider without information how to give the internet facility. Suppose I want make the call for ISD, we have to take the ISD facility from the Airtel, like that why the Airtel company not followed like that. pls give the solution for approach the consumer forum.
I submitted my under-warranty mobile handset to an Authorised Service Centre for repair after it stopped working, and they said I will get it back repaired within 10-15 days. More than 3 months have passed and I have received neither my mobile nor any satisfactory response from the service centre. I have followed up constantly via emails & phone, and I have the original job-sheet they gave me when I submitted the phone. Will a complaint be admissible in the consumer forum?
Yes please – go ahead and file a consumer complaint in appropriate forum
Dear sir
I have been vodafone’s postpaid services. In May 16, I had to go abroad and requested activation of the international roaming pack at a reduced rate on vodafone website. However, vodafone only activated international roaming and not the reduced charge pack as advertised and sent me an ambiguous sms that my service was activated. As consequence, I was charged with Rs 35,000/- bill and they also discontinued my outgoing service. I had to suffer lack of connection while traveling. After return, I have been requesting them at all levels of escalation in email as to what went wrong and to not charge me incorrectly. However, they have been only writing back saying that the charges were and I should pay the bill. Further, they keep sending me bills every month when I have clearly told them that the service is not continued. Repeated visits to their local store, phone calls, and emails haven’t solved the problem. I am now being threatened with a legal case for their mistakes. Please let me know if I could file a case to resolve this.
Regards
i purchased lava phone on 25/8/16 with in the 10 days its stop taking charge from any charger even lag while calling when i informed seller as he said at the time of sell that anything happen come only here and now after his excuses he referred to service center , their first time they try to resolve calling problem but after 1 day it still exsist on 2nd time they come up with excuses and after servicing phone didn,t take charge from any charger.
Hi Binoy , i am in defense services and want to lodge a complaint against a builder who is not fulfilling his promise as per terms and condition of agreement, but im not able to present myself in person against court due to my service constraints and continuous move, is there any mean to lodge complain online?? please help
I want to complaint against cable operator for not giving good quality of services.
Arvind
Verma19772002@gmail.com
I have a complaint against Junglee rummy.com They have unscrupulously deducted Rs 2000 from my balance
Sir had health insurance since two years eight months i was suffer by sciatica pain sleep disc lower back pain and doctor suggest me to surgery i agrey than from hospital send pre auth request for cashless on 3/9 /16 than from insurance invetigater send my house on dated 5/9/16 I said investegater I was neck pain last 18 years back for one day I treated by jarrah my pain is finished same day until now now i no have any pain that but now since four month i have lower back pain this word I wrote in declaretion and metiomention the date of admission 7/9/16 my surgery have on date 8/9/16 after that I receive msg from insurance on 6/9/16 pre auth request approved than I go hospital admited on 7/9/16 my surgery had done on 8/9/16 after complete my treatment doctor adv to discharge when from hospital send pre auth request again for final bill after 8 hours they said my has danai because of reson my later which gave investegater they write in denai letteletter I have same problem since 18 years back for this I am taking treatment but I not taking any treatment since 18 years back for this I treated by jarrah for one day pls advise me what I do can sue my insurance company
Sir I Vikram Singh Bhati issued a policy no. 0321782046 of Bajaj allianz life insurance co. Ltd. In steed paying the premium in the policy no.0 084169420, 0110773422& 0033483016 amount of Rs. 56,000/-. Mr. Radhy Shyam Choudhary agent of BLIC Ltd. after completing to BLIC the co. given reply me the agent is not in our control and we can’t any action against the agent. He has fabricated all information and also forged my signature. When I approached the office of the ombudsman (Mumbai&goa ) Santacruz
they said we are not in power to penalise the co.or the agent in this regards.
hello sir there is a guy Dhanaram he having the mobile shop in thane west shrinagar. i took theb iphone from him. Bt due to my some problem i could not pay him whol amount so i returned back his mobile and asking my amount which i have given him. everyday he was saying come tomorrow. Bt today he directly he said he is not goin to give my money. And said to me go to police station i will not gonna give ur money jo karna hai kar le and all. What should i do. I am in deep trouble.
I have a problem letter with Snapdeal, I contacted with the consumer form hepl line no. they told write a final letter and send hard copy, so how to write a final letter and what are all the constants should be inculcated on that letter.
Actually I am recharge with 196 in this pack I will get 1 gb 3g and 2g unlimited up to 28 days ,but problem thing is I didn’t access 3g speed as well as 2g speed and I already informed to customer care they send manual setting for 3g but their is no use ,After I tried that settigs also I didn’t acess 3g speed as well as 2g speed .can I put complaint on consumer court.pls give me tips.
Charanjit103@gmail.com
I received SMS stating that caller tone has been added to my mobile by Airtel and charges of Rs249/- plus tax has been made. I had no communication about this prior to this.I rang up and infomered Airtel.in that since I had not ordered this be stopped. I paid them the bill and asked them to refund the amount. Airtel has declined to refund it. I am concerned that they can charge such amount again and state not to refund this again as a revenge.
Can I file a case in consumer court?
Please advise, thanks.
Bus has been cancelled by Hebron Travels:
Intimated me by Massage at 03:36 AM on 08.11.2016, my trip is at 9:30 AM from Hosur to Vellore on 08.11.2016,
At 03:30 Am who will see Massages without sleeping… I saw that Massage at 8:30 am, in that Massage also he didn’t mentioned properly… Massage as came from Hebron stating that (Massage to My Ph. no.: 7702533143 from AM-HEBRON: “We regret for the cancellation of our coach bag – chi, 02-11-2016, 8:30AM.787845454,5455,0107). By seeing Massage at 8:30 am on 08.11.2016 first I confused I called those given ph no’s but no response. Here I thing I am not understanding my journey date is 08.11.2016 but in Massage date is showing 02.11.2016.
Again rushed to boarding point I asked the travels shops then there told that bus is cancelled…
On that I suffered a lot to go to Vellore by catching Govt., bus. I unable to attend the very imp meeting in Vellore in time… due to bus cancelled and not properly intimated.
So, as your people take penalty from us when we cancelled our bus tickets, In this case your people should pay penalty to me.
First Complaint: I called to Customer care no.: 186030010101, attended by Miss Pooja at around 10:00 Am on 09.11.2016. She told I taken your complaint sir you will get conformation mail within 24 hours about refund amount along with penalty amount. Still now I didn’t get any conformation mail.
Second Complaint: Today i.e., 11.11.2016 I called to Customer care no.: 08039412345, attended by Miss Gayathri from Bangalore at around 11:30 Am. (Complaint No.: 149294) She told I taken your complaint sir you will get conformation mail within 24 hours.
Third Complaint: Today i.e., 11.11.2016 at around 12:00 PM I wrote in your website in write to us regarding same thing. Complaint No.: 149710.
In above case can i file a complaint in consumer court or not.
Hello,
I purchased dishtv dth connection from comparedth.com as per below details
VC No.01526429850
STB No.: 1668ACQ30LT59171
so i made the payment separately for dth and shoes but still shoes did not delivered yet.
Regards,
Sanjeev
Dear Sir,
I have released payment 70000 to buy sahiwal cows 1 pregnenet cow and 2 cows milking cow with baby. I paid thru internet bank again their performa invoice. as per performa invoice they have to transport within 2 working days payment done on Nov19. but from Nov22 they are not receiving my call even not replying my MSG. I am from Gaya Bihar and supplier from Nagaland.
Please advise your suggestion what do to now
dear sir,
my name is ravi sankar reddy, i had purchased construction equipment in feb-2016 which is in under warranty, but machine is broken down, they are not considering warrenty, where, this machine manufactures is joint collaboration, they have been blaming each other party and finally blaiming on me (due to my careless like that they are saying verbally), so far, 10 days completed and i had bore with huge loss, i can’t wait furthur for their approval, so please tell me can i fixing of my machine and parrallal claim in order to avoid mere loss,
if possible please brief me.
i am waiting for your reply,
Thanking you,
Ravi sankar reddy
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Complain against :
eBay India Private Limited,
14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai – 400063, India
Payment through: online Banking Rs 3,177.00/-.
PaisaPay ID 43985958467
My complain:
In 25 Oct 2016 I paid Rs.3,177.00/- to ebay and partner of ebay Seller: ushasalescorporation to purchase Usha Tailor Model Sewing Machine Top Only. 2 Year Warranty ( 252247697226).
They have neither deliver the above item nor refund the money.
E-bay is trying to escape from the scene and harassing on repeated false promise.
Here, I would like to request to the “complaintind” for helping me to refund the paid Rs.3,177.00/- and Rs.50,000/- for harassing.
It seems ebay is running fraud company.
In the due consequences I have lost time and money unnecessarily.
Regards
Sujit
Lummawrie
Laithumkhrah
Shillong
our society is not letting any member to install new broadband connection.they are telling they will not give anyone permission to touch the duct (where cables will be put)
our building has hathway and mtnl connection they told they will not allow any new broadband service provider intstead of the current one.
they are not allowing to lay cable from mine flat to duct at ground floor.
i am on mtnl connection and it is no good, i am forex trader who needs connection for trading and i a loosing money because of not allowing new broadband connection.
what to do please help me
I,RAJESH KUMAR PRASAD,HAVE PURCHASED A FLAT FOR RS.1976000 ONLY ON JANUARY 2013.BUT THE BUILDER HAS NOT CONSTRUCTED THE FLAT COMPLETELY.MAY I BE TREATED AS CUSTOMER AND FREE TO LODGE A COMPLAIN IN DISTRICT COSUMER FORUM
Can I case a file against RSRTC Rajasthan? Mene before 35 days 2 tickets book ki thi online. Jis time k liye mene online bus booking ki thi us time par koi bhi bus SIndhi Camp Bus Stand se nhi gai jisak paisa unhone mujhe lotane k liye 7 days k liye bola but abhi tak paisa refund nhi hua, Mujhe regulary wo tickets k paise k liye next day ki bolate rhate hai jisse me mentally kafi distrub ho rha hu, To kya me Consumer court me file case kr skta hu kya? plz help me
hello
i have purchased apple macbook but after 3 months of use i was having problems with the display due to manufacturing defect and my laptop is under warranty. apple is not replacing the unit and blaming customer for the fault. i have no scratches or dents on my laptop . same problem is faced by many other people as i read onine .
i have sent apple legal notice.
how strong is my case ?
how much time it will take?
value of laptop is 1lakh rupees
what do you think company will do? (settle out of court or will go fight this case?)
thankyou
I recently procured a Moto X Force Mobile phone from CROMA in New Delhi. The sales person told me that it is a dual sim phone and to prove it showed me the dual sim tray(which is present) and details from a popular website GSMarena.com which clearly said that it is a dual sim phone. But now we found out that it actually is a single sim phone as the dual sim model has not been launched in India.
Can I register a case against croma in consumer court?
My application was dismissed by DCF at admission stage, can I file appeal before state commission if yes format to file
My account had been debited without any reason..very disappointed…from bsnl ..
My account had been debited without any reason…very disappointed..from bsnl
I have a small 6 room lodge & restrurant , I contract a interior for 3 new room decoration.
Then contractor supply material less than 50 percent market value, l stop the work 25 days.
Then contractor file case civil court for payer
Injuction the work.am I file the case consumer
Court?…..sir pls reply urgent
Hi,
I booked a domain from a website & I also received confirmation email that my domain name purchases is successful & confirm.
But after 8 hour of booking confirmation mail I received a call & mail that your domain name is cacelled because this is a premium domain so it will not be booked under your name.I am feeling depressed & cheated by that website company.
I need your advise that where to file complain against the website.
Thanks !
Appdaiy it’s for the Mobile insurance it’s frode company make sure any one get the new phone don’t buy appdaiy Mobil insurance I paid fast time 2800 after I paid 1500 to repair my mobile with online even in Ahmadabad what ever brach thye close it there is no customers care number you can call theme my name is hiren desai my number is 8485939389
Sir,
Last year in 25 April 2016,a speed post parcel was sent from Bangalore to Panchkula , which was to be delivered within two days ,but after repeated following up with the Speed post department for nearly a month , they told that the parcel is lost .My parcel had expensive dress material with 2 lakhs . Please advice me how should I ask for compensation
My self Chandrasekhar, I am facing one problem which is that Rs.9999.00 amount debited from my acccount without my knowledge on 11-17-2016. Then i approached to bank and customer care officers. I have submitted all requested documents and also they requested HR Letter which shows my presence in my office on particular day, but i am not able to submit HR letter because company not supposed to give HR Letter for personal account issues. If you want the information of where i have to stayed on that perticular transaction happend day. That information is available in Post Paid Bill (Vodafone) in that you will get the date, time and location every thing. So i dont know why Officers asking HR Letter instead of Postpaid bill. Please please dont play games with customers, the amount which i lose is very important for me. Dont close the Service request (SR 453219176 – Issue). Give me proper response and dont delay my money.
We want our refund pending from last 7 months how should we proceed. It was Airline n Hotel booking package with Exotic india Travel Company. It was made in the month of september 2016 with Rs. 1,20,000/- but they are replying now. how should we complain about this? Please guide n help us.
sir,
i was booked a flight ticket from Ahmedabad to New Delhi dt 14 May 17 , ticket was booked and payment had been done also but ticket was not generated. i will try to telephonic contact with irctc but no response my transaction id 5101866964 so, pls try to Clarify the matter and give a justify reply pls.
Hello Sir,
We booked a washine machine 10 days back from Warehouse sale in Viveks Chennai but we are yet to get the machine delivered. We tried to call Viveks Customer care but no one attended the line. Only IVR was present and that too of no use. Then we went to showroon in Porur and complained to them but they asked us not to approach them since we got from the Warehouse sale. After insisting them to give some contact, we got the number of a person named Kabali, who when contacted was very rude in his words and we have been forced to decide not to opt for Viveks products anymore. When the product cannot be delivered on time, why we have been told time limit. Is Viveks trying to cheat the customers. If we take the produce and don’t pay for a week, will Viveks keep quite. Such a rude service from viveks.
Irony is, the demo people have called us thrice for inquiring demo. Seems Viveks does not care about their customer. We would want to have the product delivered immediately or the amount be returned back.
Now, they are again telling me that it’d take 2 more days to get delivered. Is it possible to claim compensation for this delay.
Dear sir
I have ordered a watch through online shop.
I received the watch but it is defective and had informed the supplier.
The supplier agreed to exchange the watch for a new one but has not yet exchanged it since a month has passed.
Can i file a complaint.
I only have the internet website address and not the physical address.
Dear Sir,
I had purchased a Sofa Set from a Furniture Store & the guy assured me that it is Teak Wood & even charged me a handsome amount. He said there is a 5 year warranty & that the sofa set was an extraordinary item.
Much to my surprise, after 40 days the sofa developed cracks & looks embarrasing.
I approached him with this complaint, but he is refusing to replace the set.
Can you please suggest me the way to FIX him
Hello Sir,
I have filled case against builder for asking compensation for delay for 3years and for delivery of flat, we have got the judgement in three month asking builder to pay for 12month and Rs50K for harassment and Rs1.5K against claim of 4.98Lac, and got the possession also, but builder has not paid the compensation nor replying on that, I have enquired to Consumer Court they said to file an letter, Can you please advise what is the letter and how it is to be draft,
How to write a letter to RTI requesting for property details for the court for applying maintenance as i have put case on my husband
HI sir i purchased a car charger in march and started to charge my mobile and suddenly my mobile(Iphone) got stopped working immediately i rushed to Apple care and they confirmed that the mobile is dead they have to replace it as the warranty expires i need to pay from my pocket. the next day i went to shop where purchased he simply taken the product back and exchanged with another but finally i have paid 22,500 and mentally harassed by the shop owner. i tried to call manufacturer but no response. now i want file a case against them request you to help me with the process. Thanks in advance.
Dear sir please do the needful.
i was enjoying my day in a holiday resort ranked as 3 star resort. when i went for swimming, my two mobile phones were stolen from the changing room. according to our Indian holiday resorts changing room is allotted for changing of cloths providing us to keep our valuables along with it. My phones kept over there were stolen any how so asking for a reasonable answer from the manager, his answer was dis satisfactory.
guide me how can i file a suit against the Holiday resort in the consumer court for recovering the amount of my cell phones ?
Hi Sir,
Rain water is getting inside my new renault Kwid. Car is new (bought on Nov 29 2016) and only have 800 kms on its odometer. I am from hyderabad, it rained heavily yesterday (18-June-2017). After the rain when i opened the door of my car, i found lot of water in the front part of the car, in front of driver seat and also in front passenger seat.
As my car is new and it is manufacture defect, I demand the refund of my money or exchange of the car.
please let me know how to proceed. I am looking for replacement of the car and full refund.
Hi,
Need a suggestion on filing in consumer forum. I had given a LCD TV for repair to a service agency who does door step repairing. The agency suggested to handover the TV for repair for 5 days. Now its been 20 days and the TV is not yet repaired. The guy keeps on telling me that parts are not available hence its getting delayed.
What should I do now. Please suggest.
May I file a case in consumer forum against a bank regarding denial opening an account .
Dear sir,
I have filling the petrol in my car tata tiago hr48b2058 from shree badri petrol care bill no. 106332 isherwal Bhiwani Haryana 127043 on 22.07.2017 at 04:00 pm after running 2 kilometer my car stop then I have check and found the water on it so please complent and resolved my problem.
Thanks and regards
Anup singh
9728488812,8003296313
Great. Simple and easy to follow.
I Bought a washing machine on 13-11-2013. I had made more than 15 complaints against machine, Every they come service the machine, for every 3 months the problem arises. The last complaint in June 2017 is still not rectified. I have warranty against the machine till 24-11-2017,
*Could file a replacement of product case,
* I don’t have the purchase bill, but I have a warranty book.
सर मैं जानना चाहता हूं कि अगर मेरे पास Avidence के तौर पर. Telephonic Talking Audio clip रहेगा तो क्या यह. Fraudism को साबित करने के लिए मान्य होगा
I have parchessed Croma LED TV in Croma store in pimpri. Befor one month my tv is not working. mother board is not working befor one month i am complian raised in Croma costumer care but in till date Croma part not provided.
Hello Bhushan,
You should serve them with a notice and if they don’t resolve your issue, you can definitely file a consumer complaint. We will be glad to help you in getting your problem resolved.
If you want any legal help regarding the issue you may visit us at http://www.beingyourlawyer.com
and write a query or E-mail us at consult@beingyourlawyer.com or can call us at +91-9570686733
We will help you in resolving your matter.
Regards,
BYL
Eeri V V R Prasad,
Hi Sir,
I am subscriber of a Bsnl mobile service. and around in 2014 i ported my mobile no to Reliance i submitted proof and my no ported to Reliance and its works well till around November 2016 and then i faced Sevier network problem I call customer care two three time and raised my issue. They take a complaint and assured every time and they replied for that your problem solved but not solved my problem. This is one problem
And the second from Yesterday i.e. September 4, 2017 I am unable to recharge my no. and the reason it showing that “we couldn’t process your request plz try again we regret for inconvenience. Even I am unable to contact with reliance customer care.
Thank You.
Yesterday 16.09.2017 we vent to clinic for roteen pregnancy checkup at Bangalore south. The doctor gave injection and collect the money. I asked doctor to give details of the injection and I found that is manufactured date expired and took the money more than the MRP. I asked to doctor it is expired medicine how you gave the expired injection. Doctor sed no problem and don’t worry and left from hospital.
Hello NP Reddy,
You can serve the doctor with a notice stating that you will take legal action against him.
You can file a medical negligence suit and consumer complaint against him as well. This is wholly a case of medical negligence as he risked yours as well as the life of your unborn child.
We could help you in filling a notice and would be very glad to help you in every means.
If you want any legal help regarding the issue you may visit us at http://www.beingyourlawyer.com
and write a query or E-mail us at consult@beingyourlawyer.com.
We will help you in resolving your matter.
Regards,
BYL
Hello sir,
On 15th of Sept, 2017 I went to a consultancy for need of job in New Delhi and they took a fee charge of Rs 1500/. and they said go we will arrange a job for you by Thursday(21st September) and any case in fail of job we’ll refund of amount 1450/. , they said. But Sir they provide me a call centre which is not desire for me( I don’t want to get this type of job because I am seeking for technical job as per my b.tech profile wand now they denieing to refund my money. So, I want to know what to do for this type of case. I have no money for travelling here and there. So please suggest me for better
Hello Piyush,
Initially what you can do is serve them with a notice intimating that you will take legal actions against them. Then if they don’t respond positive, you can serve them with a legal notice.
If you want any legal help regarding the issue you may visit us at http://www.beingyourlawyer.com
and write a query or E-mail us at consult@beingyourlawyer.com.
We will help you in resolving your matter.
Regards,
BYL
Hi Sir, We shifted recently from bangalore to Hyderabad, we got our luggage shifted and for that the packers and movers charged us 37000. On the bill he did not had the GST number but still charged us 18% stating tht he has applied for. After moving to Hyderabad, we had to submit the bill in our office and the office demanded for the breakup in terms of amount, and tax break. We called up the packers and movers and he is not addressing the same.. we have been following up daily almost 4 times a day but either he will not pick up the phone or else will say will send tomorrow it has been 2 weeks of daily follow upl. can we file a case in consumer forum , if so what all we should be ready with teh documents
Hello Manisha,
Definitely you can file a complaint in Consumer Forum.
The major document that would be required is the Bill and payment receipt.
If you want any legal help regarding the issue you may visit us at http://www.beingyourlawyer.com
and write a query or E-mail us at consult@beingyourlawyer.com.
We will help you in resolving your matter.
Regards,
BYL
Hi Sir, Yesterday night I was travelling with my family from Bangalore Airport to my home. I hired Uber cab & selected the mode of payment through PayTM which included the toll booth charge. Once we reached the toll booth the driver asked me to make the payment since he was not having the money. First I didn’t agree but later I paid when he confirmed that I can ask for refund through there App, which I did. But now Uber is not ready to reimburse the amount saying ” cash exchanged outside the Uber system cannot be recorded and we would not be able to account for it and make adjustments to the trip fare.”
Now what options do I have? I want to file a case against Uber in Consumer forum.
Hello Sahab,
I think you should go against Uber in Consumer Forum but that should be very last resort in your case. I think you will get your amount refunded by writing them E-mails. If you want any legal recourse or want your money refunded by Uber, contact us at: bylcontact@gmail.com or can call us at 9570686733.
You can also visit our website: http://www.beingyourlawyer.com
Regards,
Team BYL
Hello Shahab,
You have a lot of options before moving to Consumer Forum. You can write E-mails to them regarding your issues and tell them what legal violations they have done and you will move to Consumer Forum if your issues are not resolved.
If you need any help you can write to us at: bylcontact@gmail.com or can call at
+91-8521228168.
You can also visit our site: http://www.beingyourlawyer.com
Regards,
Team BYL
hii i am customer. purchased IFB washing machine in february,2017. Recently when i was trying to use it was showing an error”DOOR”. then i contacted customer care they took my complaint and given a service provider no. Later a technician attended he told that display and door need to be changed. i told him that my washing machine has 4 years warranty. he told that it will cover in warranty. later one day when we were not at home he visited my home and called me , we told him to come next day evening. Next day he came with the replacement spare parts and opened the machine to replace the display and door. after opening it he told that Rats have damaged the wires inside the washing machine and i am no longer eligible for warranty and i need to bear around Rs.5000 to 8000 to repair the machine. i was shocked hearing that because we were staying in the first floor of a building and no Rats are seen anytime and no Rats complaint there in that building. then immediately i told the technician to rearrange it in such a way that it should be in such a way before you opened the machine. he rearranged it like that only. later i asked him to switch on the machine then the error “DOOR” which i was getting was not visible. infact no power is coming to washing machine, then i got suspicion that technician might have cut the wires to get money from us. as he visited my home when no one at home and my washing machine can be accessible without opening main door. when i questioned him he was trying to avoid the questions and he told that he was innocent. when i spoke to service provider who sent the technician he was also told i have to pay from my pocket and i cannot claim warranty. when i told him what might have happened regarding the cutting of wires, he was not listening to me. Immediately i called customer care and filed the complaint for 2 days no one contacted me to address my grievance, then i again called customer care and registered the complaint. can i get any remedy through consumer forum?
Hello Sir,
we purchased a plot few years back, but it was not registered in our name till now. In April the plot seller asked for rs 80000/- for registry. and we paid it through cheque. but now he is not ready to do the registry also he is not returning our money. after so many followups he gave us one cheque which got bounced and bank returned the bounced cheque to him. now we are thinking about lodging a consumer complain against him. Let me know if there is any format for the written notice to be given.
Hello R K,
This is fraud done by the seller and dishonouring of cheque is a serious offence. We definitely want to help you in resolving your issue.
Kindly send your query on bylcontact@gmail.com or you can also call us at: 9570686733.
You can also visit our website: http://www.beingourlawyer.com
Sir i have submited my complaint on aapki samasya for 3times which is online complaint procedure.but nobody has solved my case.sir kindly give me d details of online complaint registrationagain sothat i can lodge online complaint against vendor
hii sir I’m Amir and i apply fo PF last 5 months ago and i doesn’t get.our company which i hv worked before they don’t help me.so what will i do i don’t understand.kindly see my complaint against the Novo career agency.
regards
Md Amir
Sir,
This is to inform you that My company ( Gravito-electric Force Field Research Foundation) has imported some flexible glass from Germany through the UPS Courier. The shipment is withheld in Mumbai Custom Warehouse since 10.10.2017, though I submitted all relevant documents to UPS. The Custom department did not inform me anything in this regard. Can I get any help from Consumer Forum to release the shipment.I contacted Mumbai Custom through email but got no response.
Hiii…im a doctor,i worked for a corporate diagnostic center…they didnt paid me upto 1lak salary ,instead they showed as paid n TDS reduced….its been 6months,the management is not responding properly,where should i complaint about this…pls guide me
Hello Ram,
We would like to help you to get your payment. Kindly contact us at +91-9570686733 or you can also write to us at bylcontact@gmail.com. Do contact us so that we can help you.
you can also visit our website: http://www.beingyourlawyer.com
Regards,
Team BYL
Good information ..
Hi
My name is Vinay. I am a resident of Hyderabad. For past few months, I am facing network and data issues(Airtel Network). On 21, Oct 2017 I filed a complaint via my mother’s mobile number regarding this issue. It was kept on hold and it is still on hold. A few days back, the signal strength started deteriorating to such an extent that I didn’t get any signal on my mobile phone. So, I emailed the customer care and reminded them of the complaint that I registered three months back. To my astonishment, they registered a fresh complaint regarding this matter. I got numerous callbacks from the network team of Airtel and each representative gave me a different version of the problem and different deadlines for the problem to be resolved. I escalated this problem to the nodal office and even they gave the same generic reply that I got from the customer care. Now, I have escalated this matter to appellate and waiting for their response. The interesting this about this entire issue is that I checked the towers on Airtel open network website and the information I got was very interesting.There are eight 4G/3G towers which are upgraded within the proximity of 1.5 km. In fact, there is one tower just 166 m from my home. Moreover, the website showed that the voice quality is excellent and data quality is good at my location. So, there are two possibilities here either the Airtel company is lying on open network website or the network team is not doing their job properly. According to me, Airtel is lying on the Airtel open Network website. There is one more thing I want to highlight, I called the customer care regarding this issue and the representative told that for the old complaint that I raised the company said that there’s no immediate solution and for the new complaint the company said that it will take 30-60 days for the upgradation of the tower. There is contradiction in the company’s statements. Furthermore, if they cannot do the upgradation they should have asked me to port out to a different network instead of providing poor service. Please guide me how to file a complaint with the consumer court for reimbursement for their pathetic services and lying to their customers on Airtel open network website.
RERA says projects with OC can’t avail of this act. What about projects with part OC ? Are they under RERA or under consumer forum. Lashkariya’s Green Diamond Tower next to Oshiwara Park society near Adarshnagar New Link road Andheri West with 20 stories has part oc even 8 years after 70 per cent flat buyers live there for 8 years and yet with no conveyance given and no government registered society formed. Builder runs it charging hefty monthly bill.
Do you need Financial assistance of any kind? Personal Loans? Business Loans? Mortgage loans? Agricultural and project funding? We give out loans at 2% interest rate! Contact: shamiltagiyev11@gmail.com
I am a Retired servant of Karnataka State Govt. During my service period I borrowed loan for construction of house. The Karnataka Govt.fixed the monthly instalments of principal amount and the interest amount, the procedure of deductions also fixed. I requested the Authorities to return my documents pledged with them at the time of taking loan. But, to my surprise, the Authorities are saying still interest amount is due since the rate of interest is increased by the Govt.of Karnataka than already fixed at the time of sanction of loan.
Hence, please let me know whether the rate of interest be revised retrospectively?
Dear Sir,
I was doing construction for my home and I trusted the painting contractor (who did couple of jobs for me earlier) took an advance of Rs. 20,000 and cheated me. I trusted him as he did some of my jobs earlier (which was my mistake) but now he is not responding for 4 months. I do not know whom to approach to seek justice. Except for his telephone number and msgs (only from my side), I do not have any paper work related to the work agreed or for the advance paid. Kindly advice me if I can get justice and my money back.
Thank you.
Dear Ananth,
Yes you can obviously get your money back as well as the compensation as it was a contract and he breached it.
Kindly write to us at bylcontact@gmail.com or can call us at +91-9570686733
Regards,
Prakarsh
I Rajesh Rajpal complainant accused Mr.Vivrk Dubey Computer age filed case no.158/2004 but still no decree judgement has been received, at bandra court mumbai,, i am in great student and career loss, for not receiving nvidia computer within period of my student . and still pending.
when i will get justice
Sir I need your help. .Please kindly help me, my elder brother is ssc pass telugu medium and my sister-in-law. …is 7 th pass telugu medium. .They don’t have any idea about online market. …Their daughter who is now studing 10th ,some bijus come executive came and sold a tab of lenova company and charging an amount of 85,000 through bajaj finance emi. ..They don’t know anything about now amount is duducting from account. .and they are forcing if you don’t pay we will proceed in ligal way so kindly suggest me and help me how can I compaint on the company
glad to found your blog.
Can I complain in consumer forum against the Jio mobile network service provider for not providing 4G services as per the standards in spite of multiple complaints?
Great article on raising a complaint to consumer forum. Well deserving post. Happy to see your blog.
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This is regarding my recent purchase of Hitachi AC. The product was delivered on 10th June. It’s been 5 days and no technician has come till now for installation. I have called the Croma care number 3 times. What, I have got in return are just false promises. You don’t expect such things from brand like Croma(TATA).
The details as follows:
Invoice No: SLE002EC1829781 Delivered From
Date Time: 2021-06-21