New Initiative of Govt. of India

Subject   :  Important – New Initiative of Govt. of INDIA

Government of India has an online Grievance forum at http://www.pgportal.gov.in <http://www.pgportal.gov.in/>

Can you imagine this is happening in INDIA?

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like

1) Railways <http://www.indianrailways.gov.in/citizen/citizen_charter.htm>

2) Posts <http://indiapost.gov.in/CitizensCharter.html>

3) Telecom  <http://www.dot.gov.in/> (incl. Bharat Sanchar Nigam Limited (BSNL) <http://www.bsnl.co.in/>   & Mahanagar Telephone Nigam Limited (MTNL <http://www.mtnl.net.in/>  )

4) Urban Development <http://urbanindia.nic.in/moud/moud.htm>   ( Delhi Development Authority (DDA) <http://urbanindia.nic.in/moud/citizen/dda/main.htm>  , Land & Development Office (L&DO) <http://urbanindia.nic.in/moud/citizen/ldo/main.htm>  , Central Public Works Department (CPWD) <http://urbanindia.nic.in/moud/citizen/cpwd/main.htm>  , etc)

5) Petroleum & Natural Gas <http://petroleum.nic.in/>

6) Civil Aviation <http://civilaviation.nic.in/>   ( Air India <http://home.airindia.in/SBCMS/WebPages/Home..aspx?&CityId=IND>  , Airports Authority of India <http://www.aai.aero/AAI/main.jsp>  , etc)

7) Shipping <http://shipping.gov.in/>  , Road Transport & Highways <http://morth.nic.in/writereaddata/sublinkimages/Citizen_Charter_Eng7961680842.pdf>

8) Tourism <http://tourism.gov.in/>

9) Public Sector Banks <http://dpg.gov.in/purview.htm>
Allahabad Bank <http://www.allahabadbank.com/terms.asp>    Andhra Bank <http://andhrabank.in/scripts/CitizenCharter.aspx>    Bank of Baroda <http://www.bankofbaroda..com/citizencharter.asp>    Bank of India <http://www.bankofindia.com/citizenschar.aspx>    Bank of Maharashtra <http://www.bankofmaharashtra.in/citizenschart.asp>    Canara Bank <http://www.canarabank.com/English/Scripts/CustomerEducation.aspx>    Central Bank of India <http://www..centralbankofindia.co.in/english/citizencharter.asp>    Corporation Bank <http://www.corpbank.com/>    Dena Bank <http://www.denabank.com/viewsection.jsp?id=0%2c8%2c37%2c88>    Indian Bank <http://www.indian-bank.com/citizencharter.htm>    Indian Overseas Bank <http://iob.in/CitizenCharter.aspx>    Industrial Development Bank of India Ltd <http://www.idbi.com/>    National Bank for Agriculture and Rural Development <http://www.nabard.org/citizen.asp>    Oriental Bank of Commerce <https://www.obcindia.co.in/pdf/Citizens_Charter.pdf>    Punjab & Sind Bank <http://www.psbindia.com/ccharterphp.php>    Punjab National Bank <http://www.pnbindia.com/english_web/citizen.htm>    Small Industries Development Bank of India <http://www.sidbi.in/>    State Bank of Bikaner & Jaipur <http://sbbjbank.com/Policies/citizens_common_practices.htm>    State Bank of Hyderabad <http://www.sbhyd.com/default.asp>    State Bank of India <http://www.statebankofindia.com/viewsection.jsp?lang=0&id=0%2c453%2c102>    State Bank of Indore <http://www.indorebank.org/cc..htm>    State Bank of Mysore <http://www.mysorebank.com/citichart.htm>    State Bank of Patiala <http://www.sbp.co..in/Policies-Guidelines/citizens-charter-main.htm>    State Bank of Travancore <http://www.statebankoftravancore.com/home45.htm>    Syndicate Bank <http://syndicatebank.in/scripts/CitizensCharter.aspx>    UCO Bank <http://www.ucobank.com/citizen_charter.htm>    Union Bank of India <http://www.unionbankofindia.co.in/homenew.aspx>    United Bank of India <http://www.unitedbankofindia.com/citizen-charter.asp>    Vijaya Bank <http://vijayabank.com:8081/vijaya/vijaya/internet-en/menus/customer-relations/citizens-charter.html>

10) Public Sector Insurance Companies <http://dpg..gov.in/purview.htm>
GIC of India <http://gicofindia.in/en/>    Life Insurance Corporation of India <http://www.licindia.com/>    National Insurance Company Ltd. <http://www.nationalinsuranceindia.com/>    The New India Assurance Company Ltd. <http://www.niacl.com/>    The Oriental Insurance Company Ltd. <http://www.orientalinsurance.nic.in/citizen.htm>    United India Insurance Company Ltd. <http://www.uiic.co.in/index.jsp>

11) National Saving Scheme of Ministry of Finance <http://finmin.nic.in/>

12) Employees’ Provident Fund Organization <http://epfindia.nic.in/>

13) Regional Passport Authorities <http://dpg..gov.in/purview.htm>
Regional Passport Office, Ahemadabad <http://passport.guj.nic.in/>    Regional Passport Office, Amritsar <http://passport.gov.in/amritsar.html>    Regional Passport Office, Bangalore <http://nitpu2.kar.nic.in/passport/index.htm>    Regional Passport Office, Bareilly <http://passport.gov.in/bareilly.html>    Regional Passport Office, Bhopal <http://www.mp..gov.in/passport/>    Regional Passport Office, Bhubaneswar <http://passport.gov.in/bhubaneswar.htm>    Regional Passport Office, Chandigarh <http://passport.chd.nic.in/>    Regional Passport Office, Chennai <http://passport.tn.nic.in/>    Regional Passport Office, Cochin <http://passcoc.kar.nic.in/>    Regional Passport Office, Coimbatore <http://passport.gov.in/cbepass.html>    Regional Passport Office, Dehradun <http://passport.gov.in/dehradun.html>    Regional Passport Office, Delhi <http://passport.gov.in/delhi.html>    Regional Passport Office, Ghaziabad <http://passport.gov.in/ghaziabad.html>    Regional Passport Office, Goa <http://passportgoa.nic.in/>    Regional Passport Office, Guwahati <http://passport.gov..in/guwahati.html>    Regional Passport Office, Hyderabad <http://www.ap.nic.in/passport>    Regional Passport Office, Jaipur <http://passport.gov.in/jaipur.html>    Regional Passport Office, Jalandhar <http://passport.gov.in/jalandhar.html>    Regional Passport Office, Jammu <http://passport.gov.in/jammu.html>    Regional Passport Office, Kolkata <http://passport.gov.in/kolkatta.htm>    Regional Passport Office, Kozhikode <http://passport.gov.in/kozhikode.html>    Regional Passport Office, Lucknow <http://rpolucknow.up.nic.in/>    Regional Passport Office, Madurai <http://passport.gov.in/madurai.htm>    Regional Passport Office, Malappuram <http://passport.gov.in/mlp.html>    Regional Passport Office, Mumbai <http://passport.gov.in/mumbai.html>    Regional Passport Office, Nagpur <http://passport..gov.in/nagpur.html>    Regional Passport Office, Patna <http://passport.gov.in/patna.htm>    Regional Passport Office, Pune <http://passport.gov.in/pune.htm>    Regional Passport Office, Raipur <http://passport.gov.in/raipur.html>    Regional Passport Office, Ranchi <http://passport.gov..in/ranchi.html>    Regional Passport Office, Shimla <http://passport..gov..in/Shimla.html>    Regional Passport Office, Srinagar <http://passport.gov.in/Srinagar.html>    Regional Passport Office, Surat <http://passport.gov.in/surat.html>    Regional Passport Office, Thane <http://passport.gov.in/thane.htm>    Regional Passport Office, Trichy <http://passport.gov.in/trichy.htm>    Regional Passport Office, Trivandrum <http://passtvm.kar.nic.in/>    Regional Passport Office, Visakhapatnam <http://rpovizag.gov.in/>

14) Central Government Health Scheme <http://mohfw.nic.in/cghs.htm>

15) Central Board of Secondary Education <http://cbse.gov.in/welcome.htm>

16) Kendriya Vidyalaya Sangathan <http://kvsangathan.nic.in/cc.htm>

17) National Institute of Open Schooling <http://www..nios.ac.in/>

18) Navodaya Vidyalaya Samiti <http://navodaya.gov.in/welcome%20sbs.htm>

19) Central Universities

20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation <http://esic.nic.in/>   under Ministry of Labour <http://labour.nic.in/main/cit_charter.htm>

Many of us say that these things don’t work in India.
Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.

So use this grievance forum and educate others who don’t know about this facility.
This way we can at least raise our concerns instead of just talking about the ‘System’ in India.

Invite your friends to contribute for many such happenings.

P.S: PLEASE SPREAD THIS MESSAGE IF U WANT OUR INDIA TO HAVE A BETTER TOMORROW & FORWARD THIS LINK TO AS MANY AS POSSIBLE.

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Complaints India Website – Help & Consumer Resources

Complaints India Website – Help & Consumer Resources

1.0 How does Complaints-India Work? 

    • Complaints-India is Free Consumer Assistance Website.
    • We need to appreciate the fact that in India consumer satisfaction is of least priority to suppliers and service providers. Consumers are forced to follow up and beg to get work done for which they have already paid. Govt. agencies are no better.

Complaints India takes up website users complaint with the concerned company/agency

if its email Id is given

      . If email ID is not given,

if our database has existing mail id we will forward 

      to that mail Id with specific note explaining

why your complaint is to be redressed.

  • Complaints India helps to publish complaints for potential future customers of Company to view. This will be a deterrent to companies who wish to project good image so that their brand value is not impacted.
  • Other Parties against whom complaint is submitted, is requested by Complaints-India, by mail to post their response to Complaint. If they respond, its published below the respective Complaint and a copy is sent to the website user to review.
  • Most of the time, if specific details of the complaint with reference numbers etc are given Companies will respond.
  • Users may republish their Complaints. Submit a Complaint Now!

2.0 Complaint Against Govt Agencies:

Submit all your Complaints at Complaints India. The Central Govt has a Grievance Redressal System. Efficacy of the same is not known. This covers only certain Departments and you can post complaint at Govt of India’s http://www.pgportal.gov.in. Each State Govt also is expected to have Grievance Redressal systems. You may search on the net for the same, for specific states.

LIC Complaints can be sent to Insurance ombudsman – insombudsman@rediffmail.com

Click Here for the website

Govt. of India – Consumer Welfare website

Consumers are one the most important resources of the country and the Government of India is committed to guarantee their welfare and protect their rights. The Department of Consumer Affairs- External website that opens in a new window under the Ministry of Consumer Affairs, Food and Public Distribution is responsible for this task. Sometimes, after buying a product or service, consumers may feel cheated for reasons such as being charged more than the Maximum Retail Price (MRP), getting less than what they paid for, the product being defective and so on. Most people are unaware of the procedure to seek redressal and leave things as they are. Consumers need to wake up and take action against such businesses, which they believe to be non genuine. To ensure this, the government has taken various measures like the enactment of the Consumer Protection Act- External website that opens in a new window, launch of the ‘Jago Grahak Jago- External website that opens in a new window‘ campaign and Standardization of Weights and Measures- External website that opens in a new window.

Click Here for the website

RTI Application formats

Three activists – Ashish Mhatre, Krishnaraj Rao and G R Vora – have put up an online bank of successful applications to help people use the RTI Act effectively. Just browse through the list available, click on the one of your need, and find links to successful applications to be used as a format for your own. It is very simple to use and will go a long way in making your own applications successful. Click Here for the links

The list includes the following titles :

  • Employment
  • Railways
  • Area Development Funds of Corpo-MLAs-MPs
  • Waste Management and Cleanliness
  • Blank RTI Application and Appeal Forms – Annexure A, B and C
  • BMC Accounts – Finance
  • LMC – Ludhiana Mun. Corporation
  • MTDC – Maharashtra Tourism Development. Corporation
  • Village Panchayat
  • MHADA
  • BMC – Bom Mun Corporation – Hoardings
  • PWD (Public Works Dept) Maha Govt
  • Passport
  • Home Ministry ( Maha. Govt.)
  • BMC – Roads
  • Finance Ministry (Maha Govt.)
  • GAD (Maha. Govt.)
  • Maha. Govt. ( Legislatures )
  • Education
  • Bombay High Court
  • Maha Govt – Co-op and Textiles Ministry
  • Dairy Commissioner (Maha. Govt)
  • Mumbai Collector Office
  • BARC – Bhabha Atomic Research Centre – Mumbai
  • CM’s Relief Fund
  • Bldg Plans Permissions etc
  • BMC Circulars – List of PIOs and APIOs – 3.9.2010 onwards.pdf

    Some more format links are listed for your perusal – Click Here