Consumer Advice Network

What is Consumer Advice Network ?

Consumer Advice Network links consumer advice centers (CAC), State Consumer Help lines and voluntary consumer organizations located in different states. Presently services are available in seven states viz., Gujarat, Madhya Pradesh, Orissa and Tamil Nadu and will be started in other states soon. We at CAC provide pre-purchase information, post-purchase advice and also offer “next-step advice” for resolution or redress.

Our intent is to make the consumers be aware of their rights to:-Safety, Choose, Be Heard, Redressal & Consumer Education

We also aim to sensitize the consumers of their responsibilities of being: – Critically Aware, Involved, Organized, Responsible towards the Environment and Practicing Sustainable Consumption.

Click Here for the website

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Consumer Handbook

Consumer Handbook (India Diary) is a very interesting write-up in pdf format. The Table of Contents includes the following :

YOU, THE CONSUMER

Who is a consumer?
Why should consumers be protected?
What are your rights & responsibilities as a consumer?
What are Unfair Trade Practices?
How to be a smart consumer?
In case of a problem …
CONSUMER vs. PRODUCTS & SERVICES
The products you buy
The food you eat
Shopping for clothes
Gadgets and gizmos devices
All that glitters…
Currency county – your money in the bank
Are you insured?
Telecommunications
Health is Wealth
Public Distribution System
Dispatch riders
Going where you want to go
The POWER corridor
Real Estate – your house
Elixir and essentials of life
Things to know while you are on the Internet

BEING ECO-FRIENDLY CONSUMERS
DISPUTE RESOLUTION
RIGHT TO INFORMATION ACT

Click Here to view / download the PDF file

BMC official fined Rs. 25,000 for flouting RTI act

In a rare order that boosts the spirit of the Right to Information Act, 2005, the state chief information commissioner (SCIC) Ratnakar Gaikwad has fined an official of the Brihanmumbai Municipal Corporation (BMC) Rs. 25,000 for refusing to reveal information under the act for nearly two years now.

This is the highest fine that can be imposed on an errant government official who refuses to reveal information, under the act.

Click Here for more details