If the Bank loses your documents

Manoj Madhusudhanan took a ₹1.86 crore home loan from ICICI Bank.

As collateral, he handed over his original property documents. Every homebuyer does this. You have no choice.

ICICI Bank sent those documents to their storage facility in Hyderabad via courier. Somewhere on that journey — Bangalore to Hyderabad — the documents vanished.

Gone. Originals. Irreplaceable.

When Manoj found out, ICICI Bank had one answer: it was the courier company’s fault. Not ours.

He went to the Banking Ombudsman. They told ICICI to publish a public notice about the loss and pay him ₹25,000 for the trouble.

Twenty-five thousand rupees. For losing the original documents to a ₹1.86 crore property.

Manoj sent a legal notice. ICICI denied any mistake.

He went to the NCDRC.

The apex consumer court looked at the facts. The bank had taken custody of the documents. The bank had chosen the courier. The bank could not hand that liability to a third party and walk away.

ICICI Bank — India’s second-largest private bank, ₹9 lakh crore in assets — was held liable. Ordered to obtain reconstructed certified copies, issue an indemnity bond, and pay ₹25 lakh in compensation.

One loan. One lost file. One bank that blamed the courier.

Save this — if your bank loses your original property documents, they cannot blame their courier agent. The documents were in their custody. The liability is theirs. File at your district consumer forum. The law is on your side.

(Source: Manoj Madhusudhanan vs. ICICI Bank Ltd. | NCDRC | LiveLaw, September 2023)

Mission Jal Atmanirbhar – Hindi

for more information kindly contact Col. Shakhsikant Dalvi parjanya48@yahoo.com Maps industries anirudha.todkar@mapsindustries.net

Mumbai received around 2500 mm of annual average rainfall. Means 1000 sq ft of rooftop receives around 2.5 lakh liters of rain water annually.
Unfortunately due to lack of awareness about Rooftop Rain Water Harvesting System, this precious Mother Nature’s gift goes waste, and citizens only depends on Tanker Water.
We should spread awareness. I am willing to provide all the information required.
Approximately 3,000 out of an estimated 20,000 registered housing societies in Mumbai have implemented Rainwater Harvesting (RWH) systems. While the Brihanmumbai Municipal Corporation (BMC) has mandated RWH for new constructions and large redevelopment projects, adoption among older societies remains relatively low due to heavily subsidized municipal water rates.

Society Administration and Redevelopment – what constitutes defamation

🗒️✍️ Advice and Conclusions Based on the Court Orders

By CA S H Teckchandani

A housing society or its office bearers must exercise caution while circulating notices, agendas, or resolutions containing allegations against members. Unverified allegations may amount to defamation if they harm a person’s reputation.

Society resolutions proposing expulsion of a member must strictly comply with Rule 29 of the Maharashtra Co-operative Societies Rules, 1961. Failure to follow the prescribed procedure may render the action illegal.

Circulation of defamatory statements through society notices, agendas, or meeting documents constitutes publication and can attract liability under Section 500 of the Indian Penal Code.

Professional reputation and social standing of a member are legally protected. Statements affecting the dignity or professional standing of a member may be treated as causing reputational harm.

The defence of “good faith” or “public good” is not automatically available to office bearers. Such protection applies only when the statutory requirements of the exceptions to defamation are satisfied.

🔍 Key Issues

Whether the circulation of AGM Agenda No.3 by society office bearers constituted defamation under Section 500 of the Indian Penal Code.

Whether the statement alleging that the complainant and her mother were filing false civil and criminal cases to harass the society was defamatory.

Whether the Trial Court was justified in extending the benefit of Exceptions 1 and 9 to Section 499 IPC to the accused.

Whether the acquittal order passed by the Metropolitan Magistrate required interference by the Appellate Court.

📜 Facts

The complainant challenged the acquittal of the accused passed by the Metropolitan Magistrate in a complaint under Sections 500 and 506 IPC.

The dispute arose from an AGM notice and agenda circulated by office bearers of a co-operative housing society proposing expulsion proceedings against the complainant’s mother.

Agenda No.3 alleged that the complainant and her mother had harassed the society and its members by filing false civil, criminal and other proceedings.

The complainant relied upon several orders passed by co-operative authorities, tribunals and courts showing that proceedings initiated by her mother had resulted in favourable decisions.

⚖️ Pleading For & Against

For the Complainant

The complainant contended that the allegations contained in Agenda No.3 were false, defamatory and intended to damage the reputation of both the complainant and her mother.

It was argued that several judicial and quasi-judicial authorities had granted reliefs in favour of the complainant’s mother, demonstrating that the cases filed by her were not false.

The complainant submitted that circulation of the agenda among society members amounted to publication of defamatory material.

For the Accused

The accused contended that the agenda reflected the collective will and grievances of society members.

It was argued that there was no intention to defame the complainant and that the actions were undertaken in the interest of the society.

The defence relied upon the protection available under Exceptions 1 and 9 to Section 499 IPC.

👩‍⚖️ Court Observation

The Appellate Court observed that various orders produced by the complainant demonstrated that the proceedings initiated by her mother were not false. Therefore, the allegation that false cases were filed was incorrect.

The Court held that the agenda containing the impugned statements had been circulated among society members and therefore satisfied the requirement of publication.

The Court found that the complainant and her mother were clearly identifiable from the agenda and that the allegations directly affected their reputation.

The Court held that branding a person as habitually harassing the society by filing false cases was capable of causing reputational damage, particularly when the complainant was an advocate by profession.

The Court rejected the Trial Court’s reliance on Exceptions 1 and 9 to Section 499 IPC, holding that the statements were neither made for public good nor in good faith for protection of any legitimate interest.

The Court further observed that expulsion proceedings against a society member must comply with Rule 29 of the Maharashtra Co-operative Societies Rules, 1961, which mandates due process and an opportunity of hearing.

✅ Final Order

Criminal Appeal No. 334 of 2019 was allowed.

The acquittal order dated 12/03/2019 passed by the Metropolitan Magistrate was set aside.

The accused was held guilty for the offence punishable under Section 500 of the Indian Penal Code.

The accused was sentenced to pay a fine of ₹10,000 within one week, failing which he was directed to undergo one month simple imprisonment.

Out of the fine amount, ₹9,000 was directed to be paid to the complainant as compensation after expiry of the appeal period.

The accused was directed to surrender the bail bonds and the proceedings were closed.

📚 Citation

Ms. Shobha Venkatesh Shet v. Mr. Rajendra Kumar Jain, Criminal Appeal No. 334 of 2019, Sessions Court for Greater Mumbai, Branch at Mazgaon.

📅 Date of Order

02 June 2026.

Car Parking must be available for all

Consumer Panel Points To Deficient Service, Unfair Practice
In a 26-yearold battle for a parking slot, holding a Goregaon housing society guilty of deficiency in service for violating the “one member, one parking” rule, the state consumer commission directed it to cancel all allotments of car parking spaces that were “sold” or “allotted” by the builder and provide a slot to flat owners who were unfairly denied space for years.

“A society is welfare oriented body and has a statutory obligation to ensure that cornmon amenities like parking are distributed equitably Providing multiple slots to certain members while forcing others to park on the road leading to foreseeable risks and damages is the very definition of an inadequate and deficient service,” said the com mission.

The housing society, Dheeraj Valley Building No 3 CHS, was ordered to pay Rs 1 lakh as compensation for mental agony and Rs25,000 towards litigation costs to complainants KT Thomas and Sajita Thomas. “The opposite party is directéd to formulate a fresh parking policy within four months from the date of this order, strictly in accordance with Model Bye-laws… and allot one car parking space to the complainants on priority,” said the Maharashtra State Consumer Disputes Redressal Commission on May 12.

The flat ownets were forced to park their car on the road outside the premises, where a tree subsequently fell on their four wheeler in 2016, causing significant damage. The commission observed that “deficiency in service is clearly established when a co-operative housing society fails to perform its fundamental duties as prescribed by its own byelaws and the settled law of the land”.

The complainants moved the commission in 2020 after the society management continuously failed to allocatea parking space. They submitted that as per their knowlede there are 60 car parking spaces, including open and stilt, in the society, and there are 96
flats in the society of which more than 30 do not have a single car. The dispute allegedly escalated when the society passed a resolution during an Annual General Meeting in Sep 2017, validating old parking allotments made by the original builder in perpetuity.

The residents contested this move, writing multiple letters to the management and the local deputy registrar. The society alleged that the complainants never made any oral or written request pmviding vehicle details for allotment of an open or
stilt parking space, and has not produced evidence of any such request. However, the commission noted that the society’s defence regarding the lack of a formal application is a mere technicality used to mask administrative negligence

An Appeal from Internet Freedom Foundation

Hello, sharing an earnest appeal from me to support Internet Freedom Foundation work. Today IFF has launched it’s Annual Membership Drive and is aiming at an ambitious target (not really big when you consider how many people in India benefit from digital rights) of signing up 800 Indians who donate 600 rupees each month.

Please do donate, or even share this post (or sent a WhatsApp message on your school or college alumni group, we have a template on the AMD link below). Each like, comment and share matters to help sustain our work and for IFF to have a semblance of financial stability.

Annual Membership Drive (AMD) : https://internetfreedom.in/to-fight-the-good-fight-with-courage-and-skill-iff-needs-800-members/
Donate Link: https://internetfreedom.in/donate/

Help IFF fight the good fight. We promise to do it with skill, honesty and heart.

Are you 60+ or helping parents or senior citizens use digital payments?

The Reserve Bank of India has proposed new safeguards to reduce fraud—such as:

  • A possible delay in certain transactions
  • Extra checks for senior citizens
  • A “kill switch” to block payments instantly

While these aim to improve safety, they may also affect how quickly and easily payments can be made.

We want your views—this short survey takes just 3 minutes: https://www.surveymonkey.com/r/mlf-survey

Your feedback will help Moneylife Foundation prepare a public response to the RBI.

Please fill this survey and share it too. It is important feedback to make a proper representation to the RBI. It impacts all of us. 🙏