Resolve Consumer Complaints

Resolve your consumer complaints quickly.

Getting new things is always a pleasure. You feel like the boss when the salesman talks to you about the product and the big brand name. And why not? After all, customer is king.

Yes you are king, till he sells you the product. After that the same products become a horror in your life. You call the customer service numbers, all you hear is “All our customer service executives are busy…blah blah blah … Your call is important to us”.

But for how long? Is there an end to this?

Just use Akosha – India’s most effective consumer platform

Log on to and just file your complaint in 2 minutes Or call our team of experts and sit back and relax. Our team of experts takes up your complaint with senior officials of the company. And keeps you updated via mail on the progress of your complaint. If that doesn’t work, our team sends out letters to the management of the company. That is not all, we even use the power of social media to your advantage. And for serious complaints, consumer forums are always there.

We do everything to get your complaint resolved, without the hassles.


Consumer Cases and Consumer Law

Consumer Law in India is regulated by Consumer Protection Act of 1986. It provides for establishment of consumer forums at various levels so that a speedy redressal can be made available to the ordinary consumers. Consumers can approach a consumer forum in case of violation their rights.

Consumer Law India intends to provide you with latest news and issues from the consumer law field, which includes the issues faced by customers/consumers, action taken and response received from the other party.

The issues discussed here are those matters in which at least some legal action has been initiated and we are satisfied that the fact/issues are true to the best of our knowledge and belief. We do not intend to defame any company but our aim is to make aware the consumers of their rights and the action they can take against consumer exploiters.

You can contact us for free basic advise/guidance on the consumer complaints you may have. We have Consumer Law Experts on our panel, who will happy to assist you legally.

Click Here for the website


The Practising Engineers, Architects and Town Planners Association of India (PEATA) has made a detailed analysis of IMPACT OF MODIFICATION TO DCR JULY 2011

Municipal Commissioner Vide Letter MGC/A/8279 Dated 13th July 2011 requested  Govt. and Vide Letter dated  21/7/2011 requested to Invoke  Provisions under 37 (1AA).

UDD. NOTICE U/ No. CMS/4311/CR-58/2011 /UD-11 Dated 25th July 2011

MC Letter dated 13th July 2011  emphasizes on Uniformity and  Prevent Misuse. He Proposed the Compensatory FSI as Fungible so as to give Flexibility to Architects for Designing the Buildings.


DCR -29 – Open Space Requirement

DCR -30 – Features Permitted in Open Space

DCR – 35 – FSI Computation

DCR -36-  Parking Spaces

DCR -38-  Requirements of Parts of Buildings

DCR – 43 – Fire Protection Requirements

DCR – 44 – Requirements of Individual Exits /Floor APPENDIX VIII(19) – Added.

Click Here for the full document

Bangalore Municipal Corporation

Welcome to Bruhat Bengaluru Mahanagara Palike

India’s pride, Bengaluru is nearly 500 years old and has grown from a small time settlement when Kempe Gowda, the architect of Bengaluru, built a mud fort in 1537 and his son marked the city boundaries by erecting four watch towers. Today Bengaluru has grown well beyond those four towers into a sprawling metropolis of more than 6 million people and is referred to as the Silicon Valley of India – accounting for more than 35 percent of India’s software exports.

Bengaluru’s temperate climate, high quality educational, scientific and technology institutions coupled with a thriving IT and Bio-Technology and manufacturing industry makes Bengaluru one of the most sought after global destinations.

Click Here for the Bruhat Bengaluru Mahanagara Palike website

Kolkatta Municipal Corporation

We have a vision.
We believe that Kolkata has the potential to be one of the best cities of the world.
We see Kolkata as a clean and attractive city of international repute in which all people have access to quality services.

In our vision, KMC will be :-

 Efficient and effective – providing service to its customers in a professional, economical, timely, useful and helpful manner

 Equitable – assuring service to all its citizens including the vulnerable and deprived groups in a fair, just and reasonable manner

 Citizen responsive – developing a sense of involvement and participation in all its stakeholders by pro-actively addressing their concerns and    providing complete customer satisfaction

 Financially sustainable – reducing KMC’s dependence on state funds by optimising and efficiently managing its revenues, and

 Transparent – providing an accountable and transparent civic administration for the benefit of external users as well as internal employees

Click Here for the website.

Chennai Municipal Corporation

Links to Chennai Municipal Corporation



Arignar Anna Zoological Park Municipal Administration & Water Supply Department
Agriculture Department Missing Child Bureau
Agriculture Engg. Dept. – Watershed Development Project Police
Pudukkottai District Soil Watershed Atlas Police – Chengleput Range
Animal Disease Infosystem of Tamil Nadu Police Training College
Census 2001: Population data of all villages in TN Pudhu Vazhvu Project
Co-operative Department Pension Directorate
Commercial Taxes Department Prison Department
Districts Environment Profile Raj Bhavan, Chennai
Directorate of Special Village Panchayats Regional Transport Office, Coimbatore
Directorate of Social Welfare – Child Adoption Registration Department 
Directorate of Technical Education Right to Information Act 2005
Directorate of Vigilance and Anti-corruption Road Sector Project
District Rural Development Agency (DRDA), Coimbatore Rural Development Department
Elections Department School Education
 Electrical Inspectorate Schools in Tamil Nadu
Employment & Training Department Seed Certification Department
Environment Department Small Savings Directorate
Environment Information System Small Scale Industries – On-line Registration
Fire and Rescue Services Social Defence
Forensic Sciences Department State Ground & Surface Water Resources Data Centre (PWD)
Forests Department State Institute of Rural Development (SIRD)
Geology and Mining State Transport Authority
Government Examinations Urban Development Project – II
Government Museum Tamil Nadu Budget Document
Handlooms, Handicrafts, Textiles and Khadi Department Tamil Nadu Legislative Assembly
Health and Family Welfare Department Tamil Nadu Rural Bazar
Health and Family Welfare Dept- Tamil Nadu Health Systems Project Third State Finance Commission
High Court Cause List Transport
High Court Judgements Tiruchy Tourism
Highways Department Tsunami: Rescue and Relief operations
 Hindu Religious and Charitable Endowments Administration Department
Industries World Bank assisted – Emergency Tsunami Reconstruction Project (ETRP)

Undertakings / Boards / Corporations / Societies

Aavin (Tamil Nadu Cooperative Milk Producers’ Federation) Metropolitan Transport Corporation (Chennai) Ltd.
Adi Dravidar Housing and Development Corporation (TAHDCO) Non-formal and Adult Education – State Resource Centre (SRC)
Arasu Rubber Corporation Ltd  Overseas Manpower Corporation 
Chennai Corporation AIDS Prevention and Control Society Small Industries Development Corporation Ltd (SIDCO)
Chennai Metro Water Supply & Sewerage Board (CMWS&SB) Sports Development Authority
Chennai Metropolitan Development Authority (CMDA) State Industries Promotion Corporation  (SIPCOT) 
Co-optex State Marketing Corporation Ltd (TASMAC)
Electrical Licencing Board (TNELB) State Child Labour Rehabilitation cum Welfare Society
Electricity Board (TNEB)

State Express Transport Corporation 

Electronics Corporation of Tamilnadu (ELCOT) Tamil Nadu Co-operative Sugar Federation Ltd
Handicrafts Industrial Co-operative Marketing Federation Ltd. Tamil Nadu Forest Plantation Corporation Ltd
Industrial Development Corporation (TIDCO) Tamil Nadu Newsprint and Papers Limited (TNPL)
Industrial Investment Corporation (TIIC) Tamil Nadu State Council for Science and Technology
Industrial & Technological Consultancy Organisation of TN (ITCOT)  Tourism Development Corporation Ltd (TTDC)
Information Technology Park – Chennai (TIDEL) TTDC Online Booking of Tours and Hotel Accommodation
Khadi and Village Industries Board Tamil Nadu State Hajj Committee
Magnesite Ltd (TANMAG) Teachers Recruitment Board (TRB)
Maritime Academy TWAD Board – Rain Water Harvesting
Medicinal Plant farms and Herbal Medicine Corporation Ltd. (TAMPCOL) Water Supply And Drainage Board (TWAD)
Medical Services Corporation (TNMSC) Women Development Corporation Limited
Mineral Corporation (TAMIN) Women Development Corporation Limited – Mutram Tamil Monthly

Municipalities / Municipal Corporations

Chennai Corporation  Salem Municipal Corporation
Coimbatore City Municipal Corporation Tiruchirappalli Municipal Corporation
 Madurai Municipal Corporation  Tirunelveli Municipal Corporation
 Perambalur Municipality  Tirunelveli Corporation -Street Light Complaints
 Tambaram Municipality  Thuraiyur Municipality
Vellore Municipality

Statutory Organisations

Electricity Regulatory Commission (TNERC) State Finance Commission (TNSFC)
Public Service Commission (TNPSC) State Planning Commission
Public Service Commission – Syllabus Third State Finance Commission (TSFC)


 Chennai Salem
Coimbatore Sivaganga
Cuddalore Thanjavur
Dharmapuri The Nilgiris
Dindigul Theni
Erode Thoothukudi
Kanchipuram Tiruchirappalli
Kanyakumari Tirunelveli
Karur Tiruvallur
 Krishnagiri Tiruvannamalai
Madurai Tiruvarur
Nagapattinam Vellore
Namakkal Viluppuram
Perambalur Virudhunagar
Ramanathapuram Tamil Nadu District Maps

Universities / Educational Institutions

Alagappa Chettiar College of Engineering and Technology  Madural Kamaraj University
Anna Institute of Management, Chennai  Madural Kamaraj University : Directorate of Distance Distance Education
Anna University Manonmaniam Sundaranar University
Annamalai University National Institute of Technology,
Tiruchirappalli (Formerly REC, Trichy) 
Bharathiar University Online Courses of Animal Sciences Academy
Bharathidasan Institute of Management Periyar University
Bharathidasan University  Sarasvati Mahal Library, Thanjavur
Connemara Public Library  Stanley Medical College
Dr. MGR Medical University Tamil Nadu Agricultural University 
 Gandhigram Rural Institute (Deemed
Tamil Nadu Dr. Ambedkar Law University
Indian Institute of Technology, Chennai
(IIT, Madras)
Tamil Nadu Open University (TNOU)
Institute of Child Health and Hospital for Children Tamil Nadu Science City
Institute of Community Medicine,
Madras Medical College
 Tamil Virtual University (TVU)
Institute of Mathematical Sciences, Chennai  University of Madras
 Madras Medical College (MMC) Universities in TN
 Madras Institute of Development Studies  Veterinary & Animal Sciences University

Redevelopment Projects – Tax Implications

Click Here for a detailed analysis and current updates

Rent received from developer is taxable  – ANISH B MEHTA Member, ICAI, He can be reached at anish.mehta at haribhaktigroup,com
Hindustan Times Mumbai – September 27, 2007

Swadesh Sachdev: My co-operative housing society plans to go for redevelopment as the building is old and needs to be repaired often. The developer is offering an extra bedroom, about 200 square feet, a corpus fund to the residents and two years rent as they will be staying on rent till the building is ready for occupation. The query is whether we need to pay income tax on,the corpus money we receive and the rent given for staying till the building is redeveloped?  Will we be required to pay income tax/capital gain tax if it arises on account of the building providing addition room and if yes, how it is to be worked out? How can the taxes be avoided? Are there any schemes or provisions on this in the income-Tax Act?

Our reply is based on the understanding of the limited available facts. Generally, the corpus fund is paid for a specific purpose. The corpus fund is being paid by the developer for the inconvenience caused to you. Hence, on the basis of the decision of the Bombay Tribunal in the case of Lohtse Co-operative Housing Society Ltd vs Seventh Income-tax Officer reported at 51-ITD-608, you can contend that the said corpus fund received by you is in the nature of capital receipt. The two years rent receivable-from the developer will be taxable under the head “income from other sources”. Against the said rent receipt, you can claim deduction for actual rent paid under the provisions of Section 57(iii) of the Income-Tax Act, as an expenditure incurred wholly and exclusively for earning the said income. Under the redevelopment scheme, you would be handing over the possession of the existing flat to the developer for the limited purpose of redevelopment. Thus, there is no transfer of any asset. The date on which the new flat is registered in your name, you would be the owner of the extra 200 square feet area allotted to you, for which the cost would be nil. Capital gain will arise on the sale of new flat. The difference between the amount of sale consideration received by you and the indexed cost of acquisition of the original flat as reduced by expenditure, if any, incurred for transfer of new flat will be your capital gain. If you invest the capital gain on sale of the new flat by purchasing another residential house, then the entire capital gain will not be charged to income tax.

What will be the Income Tax treatment of the rent, corpus fund (hardship compensation) and shifting charges paid to a society member by the builder during redevelopment? -K G Kutty – DNA – 21 May 2011

As per the many latest judgments given by the Income Tax Tribunal, Mumbai, the corpus fund/ Hardship compensation is not taxable as there is no cost of acquisition. In case of rent received during the temporary accommodation, if the entire rent compensation received is for alternative accommodation, the same is not taxable. In case, no rent is paid or if any amount is saved from the rental part, the same is taxable under income from other sources. Shifting charges will not be taxable as the same will be naturally spent by the member to shift the belongings to the new place.

– Ramesh S Prabhu  – Chairman, Maharashtra Societies Welfare Association. 

Redevelopment of Housing Societies

Redevelopment of properties of existing Co-operative Housing Societies has been a subject of great interest in recent years, both to the Societies and to the Builders. With the real estate prices touching a new high, residents in old buildings are now discovering that they have an opportunity to unlock immense value from their property by offering it to a Builder/Developer for redevelopment.

Redevelopment has become quite popular in Co-operative Housing Societies since it is a most practical, economical and long term solution in a scenario where old structures are proving uneconomical or obsolete; whereas for the Builder it is a cost effective way to construct residential/commercial premises by utilizing the unused potential i.e. the Floor Space Index — Transferable Development Rights with gradual capital investment, in times of heavy land prices and in a situation of unavailability of land in good locations.

However, there are many factors/questions that arise during the ongoing process of redevelopment and they are to be taken care of diligently while opting for Redevelopment. These factors by and large are the prompt implementation of Govt. Guidelines, Delay in possession of flats in redevelopment of Housing Society, Delivery of flats in time, Bumps, Bash and Bouncers from Builders, Busting of redevelopment projects of Housing Societies, Corrupt Members of Managing Committee, Faults, Facts and Fundamentals about redevelopment, Drafting of Development Agreement, Responsibility of Members of the Managing Committee in redevelopment, Letter of Consent to be furnished by a Member of the Housing Society, Corruption in redevelopment , Redevelopment and sand shortage, Recovery of dues from defaulting members, Selection of a good Builder, Unauthorized constructions by Builders and many more.

Click Here for all the resources you may need for redevelopment including Judgements, Frauds and Scams, Government Policies / Notifications and much more. One of the best resources available online, with latest updates, built by Dilip Shah, Senior Counsel and Analyst for Redevelopment of Housing Societies.