Subject   :  Important – New Initiative of Govt. of INDIA

Government of India has an online Grievance forum at http://www.pgportal.gov.in <http://www.pgportal.gov.in/>

Can you imagine this is happening in INDIA?

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like

1) Railways <http://www.indianrailways.gov.in/citizen/citizen_charter.htm>

2) Posts <http://indiapost.gov.in/CitizensCharter.html>

3) Telecom  <http://www.dot.gov.in/> (incl. Bharat Sanchar Nigam Limited (BSNL) <http://www.bsnl.co.in/>   & Mahanagar Telephone Nigam Limited (MTNL <http://www.mtnl.net.in/>  )

4) Urban Development <http://urbanindia.nic.in/moud/moud.htm>   ( Delhi Development Authority (DDA) <http://urbanindia.nic.in/moud/citizen/dda/main.htm>  , Land & Development Office (L&DO) <http://urbanindia.nic.in/moud/citizen/ldo/main.htm>  , Central Public Works Department (CPWD) <http://urbanindia.nic.in/moud/citizen/cpwd/main.htm>  , etc)

5) Petroleum & Natural Gas <http://petroleum.nic.in/>

6) Civil Aviation <http://civilaviation.nic.in/>   ( Air India <http://home.airindia.in/SBCMS/WebPages/Home..aspx?&CityId=IND>  , Airports Authority of India <http://www.aai.aero/AAI/main.jsp>  , etc)

7) Shipping <http://shipping.gov.in/>  , Road Transport & Highways <http://morth.nic.in/writereaddata/sublinkimages/Citizen_Charter_Eng7961680842.pdf>

8) Tourism <http://tourism.gov.in/>

9) Public Sector Banks <http://dpg.gov.in/purview.htm>
Allahabad Bank <http://www.allahabadbank.com/terms.asp>    Andhra Bank <http://andhrabank.in/scripts/CitizenCharter.aspx>    Bank of Baroda <http://www.bankofbaroda..com/citizencharter.asp>    Bank of India <http://www.bankofindia.com/citizenschar.aspx>    Bank of Maharashtra <http://www.bankofmaharashtra.in/citizenschart.asp>    Canara Bank <http://www.canarabank.com/English/Scripts/CustomerEducation.aspx>    Central Bank of India <http://www..centralbankofindia.co.in/english/citizencharter.asp>    Corporation Bank <http://www.corpbank.com/>    Dena Bank <http://www.denabank.com/viewsection.jsp?id=0%2c8%2c37%2c88>    Indian Bank <http://www.indian-bank.com/citizencharter.htm>    Indian Overseas Bank <http://iob.in/CitizenCharter.aspx>    Industrial Development Bank of India Ltd <http://www.idbi.com/>    National Bank for Agriculture and Rural Development <http://www.nabard.org/citizen.asp>    Oriental Bank of Commerce <https://www.obcindia.co.in/pdf/Citizens_Charter.pdf>    Punjab & Sind Bank <http://www.psbindia.com/ccharterphp.php>    Punjab National Bank <http://www.pnbindia.com/english_web/citizen.htm>    Small Industries Development Bank of India <http://www.sidbi.in/>    State Bank of Bikaner & Jaipur <http://sbbjbank.com/Policies/citizens_common_practices.htm>    State Bank of Hyderabad <http://www.sbhyd.com/default.asp>    State Bank of India <http://www.statebankofindia.com/viewsection.jsp?lang=0&id=0%2c453%2c102>    State Bank of Indore <http://www.indorebank.org/cc..htm>    State Bank of Mysore <http://www.mysorebank.com/citichart.htm>    State Bank of Patiala <http://www.sbp.co..in/Policies-Guidelines/citizens-charter-main.htm>    State Bank of Travancore <http://www.statebankoftravancore.com/home45.htm>    Syndicate Bank <http://syndicatebank.in/scripts/CitizensCharter.aspx>    UCO Bank <http://www.ucobank.com/citizen_charter.htm>    Union Bank of India <http://www.unionbankofindia.co.in/homenew.aspx>    United Bank of India <http://www.unitedbankofindia.com/citizen-charter.asp>    Vijaya Bank <http://vijayabank.com:8081/vijaya/vijaya/internet-en/menus/customer-relations/citizens-charter.html>

10) Public Sector Insurance Companies <http://dpg..gov.in/purview.htm>
GIC of India <http://gicofindia.in/en/>    Life Insurance Corporation of India <http://www.licindia.com/>    National Insurance Company Ltd. <http://www.nationalinsuranceindia.com/>    The New India Assurance Company Ltd. <http://www.niacl.com/>    The Oriental Insurance Company Ltd. <http://www.orientalinsurance.nic.in/citizen.htm>    United India Insurance Company Ltd. <http://www.uiic.co.in/index.jsp>

11) National Saving Scheme of Ministry of Finance <http://finmin.nic.in/>

12) Employees’ Provident Fund Organization <http://epfindia.nic.in/>

13) Regional Passport Authorities <http://dpg..gov.in/purview.htm>
Regional Passport Office, Ahemadabad <http://passport.guj.nic.in/>    Regional Passport Office, Amritsar <http://passport.gov.in/amritsar.html>    Regional Passport Office, Bangalore <http://nitpu2.kar.nic.in/passport/index.htm>    Regional Passport Office, Bareilly <http://passport.gov.in/bareilly.html>    Regional Passport Office, Bhopal <http://www.mp..gov.in/passport/>    Regional Passport Office, Bhubaneswar <http://passport.gov.in/bhubaneswar.htm>    Regional Passport Office, Chandigarh <http://passport.chd.nic.in/>    Regional Passport Office, Chennai <http://passport.tn.nic.in/>    Regional Passport Office, Cochin <http://passcoc.kar.nic.in/>    Regional Passport Office, Coimbatore <http://passport.gov.in/cbepass.html>    Regional Passport Office, Dehradun <http://passport.gov.in/dehradun.html>    Regional Passport Office, Delhi <http://passport.gov.in/delhi.html>    Regional Passport Office, Ghaziabad <http://passport.gov.in/ghaziabad.html>    Regional Passport Office, Goa <http://passportgoa.nic.in/>    Regional Passport Office, Guwahati <http://passport.gov..in/guwahati.html>    Regional Passport Office, Hyderabad <http://www.ap.nic.in/passport>    Regional Passport Office, Jaipur <http://passport.gov.in/jaipur.html>    Regional Passport Office, Jalandhar <http://passport.gov.in/jalandhar.html>    Regional Passport Office, Jammu <http://passport.gov.in/jammu.html>    Regional Passport Office, Kolkata <http://passport.gov.in/kolkatta.htm>    Regional Passport Office, Kozhikode <http://passport.gov.in/kozhikode.html>    Regional Passport Office, Lucknow <http://rpolucknow.up.nic.in/>    Regional Passport Office, Madurai <http://passport.gov.in/madurai.htm>    Regional Passport Office, Malappuram <http://passport.gov.in/mlp.html>    Regional Passport Office, Mumbai <http://passport.gov.in/mumbai.html>    Regional Passport Office, Nagpur <http://passport..gov.in/nagpur.html>    Regional Passport Office, Patna <http://passport.gov.in/patna.htm>    Regional Passport Office, Pune <http://passport.gov.in/pune.htm>    Regional Passport Office, Raipur <http://passport.gov.in/raipur.html>    Regional Passport Office, Ranchi <http://passport.gov..in/ranchi.html>    Regional Passport Office, Shimla <http://passport..gov..in/Shimla.html>    Regional Passport Office, Srinagar <http://passport.gov.in/Srinagar.html>    Regional Passport Office, Surat <http://passport.gov.in/surat.html>    Regional Passport Office, Thane <http://passport.gov.in/thane.htm>    Regional Passport Office, Trichy <http://passport.gov.in/trichy.htm>    Regional Passport Office, Trivandrum <http://passtvm.kar.nic.in/>    Regional Passport Office, Visakhapatnam <http://rpovizag.gov.in/>

14) Central Government Health Scheme <http://mohfw.nic.in/cghs.htm>

15) Central Board of Secondary Education <http://cbse.gov.in/welcome.htm>

16) Kendriya Vidyalaya Sangathan <http://kvsangathan.nic.in/cc.htm>

17) National Institute of Open Schooling <http://www..nios.ac.in/>

18) Navodaya Vidyalaya Samiti <http://navodaya.gov.in/welcome%20sbs.htm>

19) Central Universities

20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation <http://esic.nic.in/>   under Ministry of Labour <http://labour.nic.in/main/cit_charter.htm>

Many of us say that these things don’t work in India.
Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.

So use this grievance forum and educate others who don’t know about this facility.
This way we can at least raise our concerns instead of just talking about the ‘System’ in India.

Invite your friends to contribute for many such happenings.

P.S: PLEASE SPREAD THIS MESSAGE IF U WANT OUR INDIA TO HAVE A BETTER TOMORROW & FORWARD THIS LINK TO AS MANY AS POSSIBLE.