If the Bank loses your documents

Manoj Madhusudhanan took a ₹1.86 crore home loan from ICICI Bank.

As collateral, he handed over his original property documents. Every homebuyer does this. You have no choice.

ICICI Bank sent those documents to their storage facility in Hyderabad via courier. Somewhere on that journey — Bangalore to Hyderabad — the documents vanished.

Gone. Originals. Irreplaceable.

When Manoj found out, ICICI Bank had one answer: it was the courier company’s fault. Not ours.

He went to the Banking Ombudsman. They told ICICI to publish a public notice about the loss and pay him ₹25,000 for the trouble.

Twenty-five thousand rupees. For losing the original documents to a ₹1.86 crore property.

Manoj sent a legal notice. ICICI denied any mistake.

He went to the NCDRC.

The apex consumer court looked at the facts. The bank had taken custody of the documents. The bank had chosen the courier. The bank could not hand that liability to a third party and walk away.

ICICI Bank — India’s second-largest private bank, ₹9 lakh crore in assets — was held liable. Ordered to obtain reconstructed certified copies, issue an indemnity bond, and pay ₹25 lakh in compensation.

One loan. One lost file. One bank that blamed the courier.

Save this — if your bank loses your original property documents, they cannot blame their courier agent. The documents were in their custody. The liability is theirs. File at your district consumer forum. The law is on your side.

(Source: Manoj Madhusudhanan vs. ICICI Bank Ltd. | NCDRC | LiveLaw, September 2023)

Are you 60+ or helping parents or senior citizens use digital payments?

The Reserve Bank of India has proposed new safeguards to reduce fraud—such as:

  • A possible delay in certain transactions
  • Extra checks for senior citizens
  • A “kill switch” to block payments instantly

While these aim to improve safety, they may also affect how quickly and easily payments can be made.

We want your views—this short survey takes just 3 minutes: https://www.surveymonkey.com/r/mlf-survey

Your feedback will help Moneylife Foundation prepare a public response to the RBI.

Please fill this survey and share it too. It is important feedback to make a proper representation to the RBI. It impacts all of us. 🙏

Supreme Court rules that Banks fully liable for fraudulent withdrawals

In a landmark verdict, the Supreme Court has ruled that banks are fully liable if money is fraudulently
withdrawn from a customer’s account. The decision, delivered on 3rd January 2025 in the case of State Bank of India vs. Pallabh Bhowmik and Others, reinforces the accountability of financial institutions in safeguarding customer funds.


Banking expert Vidyadhar Anaskar emphasized that the ruling provides significant relief to account holders, affirming that banks cannot evade responsibility in cases of fraud. The verdict is expected to have a profound impact on banking operations and consumer protectionin the financial sector.
The court based its decision on Section 5 of the Banking Regulation Act, Section 10 of the Reserve Bank of India Act, and the Consumer Protection Act of 2019. The ruling mandates that banks must fully compensate customers for fraudulent withdrawals and ensure strict security measures to prevent such incidents.

During the hearing, the account holder argued that the bank had failed to fulfill its obligations by not implementing adequate fraud prevention measures. It was also alleged that the bank violated the Consumer Protection Act by neglecting its duty to protect customer funds. In response, the bank contended that it bore no negligence and that the customer’s failure to act promptly had contributed to the fraud.

However, the Supreme Court firmly held that the safety of customer deposits is not just a courtesy but a fundamental responsibility of banks. The judgment stressed that financial institutions must establish robust security systems to prevent fraud and cannot shift the burden onto customers under any circumstances.
This decision sets a critical precedent for the banking industry, reinforcing consumer rights and highlighting the necessity for stringent cybersecurity measures. Anaskar noted that this ruling will enhance public trust in banks and encourage financial institutions to adopt more effective fraud prevention mechanisms.
With this verdict, banks are expected to implement immediate and comprehensive security upgrades to protect customer accounts, ensuring better compliance with consumer protection laws and regulatory requirements.

Recent Changes in Nomination Rules

There have been recent changes to nomination rules for bank accounts, mutual funds, and demat accounts. 

Bank accounts 

  • The Banking Laws Amendment Act, 2024 allows up to four nominees to be named for a bank account.
  • The nomination can be made for deposits, safe custody, and safety lockers.
  • The nomination must specify the percentage of the deposit allocated to each nominee.
  • If the order of nomination is not specified, the nominees will be considered in the order of their names.

Mutual funds and demat accounts

  • The Securities and Exchange Board of India (SEBI) allows up to 10 nominees to be named for a mutual fund or demat account. 
  • The nomination must be made directly by the investor. 
  • The nominees can hold the assets jointly or open separate accounts. 
  • The investor must provide detailed information about their nominees, including their PAN number, driving license number, or Aadhaar number. 

These changes aim to improve services for depositors, nominees, and investors. They also help to reduce unclaimed assets and improve the management of investments. 

Section 138 cheque bouncing cases

Section 138 cheque bouncing cases:

    Made simple to understand:  

    A complete Resource:  

I am excited to share the Resource I am developing about cheque bouncing cases. https://www.litigationplatform.com/Judgment/Index/60104591-fc87-4cd8-af8a- 26c08c5a9465

It is an organized compilation of HC and SC Rulings on all aspects of cheque bouncing Cases.

It will help in understanding the intricacies of criminal trial and might help in getting swift outcomes.

Regards, Sandeep Jalan Advocate

Banking on legislation

The ‘bail-in’ clause, in a draft bill, would change the relationship between the customer and the bank

The recapitalisation of public sector banks (PSBs) through bailouts, be they as budgetary allocation or some sort of bond issue, has evoked much discussion. The Insolvency and Bankruptcy Code is cited as adequate punishment for defaulting borrower companies. However, under the code, the resolution process has brought little succour to banks as the recovery rate from defaulting companies has so far been merely 15-20% of the original amount lent. Meanwhile, there is no attempt so far by the Reserve Bank of India (RBI) to issue guidance to PSBs to blacklist these entities from getting further loans or prevent their managements from retaining a majority equity stake during the resolution process as penalty for the huge haircuts being taken by banks.

The result is that banks have been continually reporting losses in each successive quarter. Six PSBs have already been placed under prompt corrective action by the RBI. Even the State Bank of India was still stuck with non-performing assets worth ₹1,88,068 crore as on June 2017.

Deposits are at risk

According to the Financial Stability Board (FSB) Peer Review Report August 2016, 63% of the financial investments ordinary Indians make are within the banking system; PSBs account for 63% of the market share while private banks control 18%. Given the shaky financial condition of most public banks, deposits in these banks are very much at risk. In the best case scenario, there could be a government bailout. Other possibilities are the transfer of their assets and liabilities to a bridge service provider, a merger with an existing bank, or even liquidation. But none of these options guarantees safety of customer money.

What adds to the disquiet is the Financial Resolution and Deposit Insurance (FRDI) Bill, 2017 that was referred to a joint parliamentary committee this August after cabinet approval. This covers bankruptcy of businesses such as banks and insurance. Financial resolution includes solutions for banks facing ‘material’ or ‘imminent’ risk to viability depending on their capital and asset worth.

This Bill also introduces the provision for a “bail-in”, whose purpose is to provide capital to absorb the losses of a bank and ensure its survival. Here, survival does not mean safety of depositors’ money, but restoration of capital of the bank. The bail-in empowers the proposed Resolution Corporation to cancel a liability owed by the bank or change the form of an existing liability to another security.

All of us are aware that money in a savings or fixed deposit account is a liability owed by the bank to its customer. The bank promises to repay the money when demanded by the customer. Since the customer has not taken any security from the bank when handing over his money, legally, the customer is an unsecured creditor of the bank. With a ‘bail-in’, the bank simply refuses repayment of a customer’s money or instead issues securities such as preference shares (with no guarantee of fixed dividends) to a customer. This is in lieu of his deposits which are then used for recapitalisation of the bank.

The only money owed to depositors that cannot be bailed-in is the amount covered by deposit insurance. The Deposit Insurance and Credit Guarantee Corporation Act, 1961 which insured deposits worth one lakh for each depositor has been repealed by the cabinet. The FRDI Bill further empowers the Resolution Corporation to decide the amount insured for each depositor. Thus, it is possible that the insured amounts will not only vary for customers in different banks, but may also be different for different customers of the same bank.

No longer safe

The ‘bail-in’ clause changes the nature of relationship between the customer and the bank. It would mean that money is no longer safe in a bank. An account would lose its sovereign guarantee and instead become an investment. Putting away money in a bank would be akin to buying shares of a company or units of a mutual fund. The customer would need to monitor the level of toxicity of his bank with respect to its losses and accordingly keep switching bank accounts.

The banking saga has all the ingredients of a full-fledged Shakespearean tragedy. Out of the three protagonists, the government as the majority shareholder and the corporate borrower are wearing their victimhood as a badge of honour. Whereas, the real victim, the customer, is the unsung hero coerced into parting with his money.

The reality is that without customer deposits, a bank cannot carry on its business. It has to be understood that banking business is not the same as any other business. A bank customer cannot be treated on a par with an unsecured creditor of a regular business. The customer is not privy to the lending decisions in a bank unlike any vendor or investor dealing with a company. Hence the rules for bankruptcy of a regular business cannot be applied to bank failures. For the sake of justice and fairness to its citizens, the government must take a stand and defy the FSB’s diktat on the ‘bail-in’ clause.

by Meera Nangia who is Associate Professor in Commerce, University of Delhi

 

https://www.thehindu.com/opinion/op-ed/banking-on-legislation/article20005363.ece