India’s Highest Consumer Court Brings Relief To Thousands Of Home Buyers

India’s Highest Consumer Court Brings Relief To Thousands Of Home Buyers A 3-member bench of the National Consumer Disputes Redressal Commission (NCDRC) has ruled that all buyers of a housing project will be made party to any case filed against the real estate developer by another buyer. A move that dramatically increases the scale of lawsuits filed against errant builders while benefiting thousands of home buyers across the country. ….to read more click


CONSUMER AS KING – Bldrs with pending cases can’t delay projects unless construction is stayed 
Builders usually come up with some excuse to in an attempt to justify their lapses and delay . In a re cent ruling, the Maharashtra State Commission has held that this is not permissible…. to read more click 

How Safe is Our Milk?


You are cordially invited for a seminar on –


An educational programme

Addressed by the eminent faculty members

Dr. Sitaram Dixit – Chairman CGSI

Mr. S. K. Tinaikar – Worli Dairy

Mr. Ankur Shah

Day     : Friday

                     Date    : 14th October 2016

                             Time   : 5:45 p.m. – Registration

Venue: Babubhai Chinai Hall, 2nd Flr., Opp. Churchgate station, Indian Merchants Chamber, Mumbai


Please do attend with your family and friends and educate yourself on the safety of using Milk.

Together with our collective vision & mission we shall follow the moral of four way test in the service of consumers


Our Mission

“We shall promote the highest ethical practices, by business & professionals,
in order to Provide complete satisfaction to consumers & other stakeholders.”

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Activists warn of eco disaster if bldgs come up on salt pans

In a move that will have long-term implications for over 5,400 acres of salt pan land in the city, the Centre has decided to shut down salt departments across the country , including Mumbai.The decision comes at a time when the state government has plans to open up large chunks of these eco-sensitive sprawls in Mumbai for “affordable housing“. For over a decade, builders have been eyeing salt pans for development, claiming that salt production is negligible. Activists have warned of an environmental disaster.

The Centre has ordered that the Salt Commissioner’s Organisation, headquartered in Jaipur, be shut in a phased manner, according to a note issued by the department of industrial policy & promotion last July . The Centre’s decision to shut down the salt commissionerate will impact over 61,370 acres in nine states, including over 13,000 acres in Maharashtra, out of which over 5,400 acres are in the city.The organization currently has five regional offices in Mumbai, Chennai, Ahmedabad, Jaipur and Kolkata, besides field offices to monitor production, distribution and supply of salt.

Sources said in Mumbai, there were complaints of corruption, high-handedness and vexatious litigation against officials of the salt department who have filed dozens of “frivolous” cases against salt pan owners.They said in several cases, officials allegedly misused the Public Premises Eviction Act against private owners, who have been in possession of salt lands for decades. One owner said he had to approach the Supreme Court to get an FIR quashed against him.

The DIPP note, accessed by TOI, said work of the salt department, including collection of data of salt production, will now be handled by its economic adviser. The shutting down of the Salt Commissioner’s Organisation was recommended by the Expenditure Reforms Commission.

Last month, the Union industry ministry asked for the addresses, contact numbers and emails of salt manufacturers. “The ministry wants to obtain the names and addresses of all the salt manufacturers that have the maximum privately owned salt works and land. Though the Deputy Salt Commissioner’s Office in Mumbai has all the details, officers claim they don’t. This is a ploy by the Central government to send noticessuits easily and in bulk,“ said a Mumbai-based salt land owner.

India is the 3rd largest saltproducing country after China and the US. When India attained Independence in 1947, salt was being imported from the UK and Aden. Today , the department claims it has not only achieved self-sufficiency , but exports surplus salt. The production of salt during 1947 was 1.9 million tonnes; its increased 10-fold to 22.2 million tonnes during 2011-12.

But in Mumbai, said BJP MP Kirit Somaiya, salt production stopped decades ago.The state government is eyeing large chunks of salt pans for development. One of the plans is to build 1.5 lakh houses to rehabilitate project-affected persons and slum dwellers. It also wants to build houses for middle and higher income people to solve the affordable housing crisis in the city.

Allegations abound, however, that hidden in the proposal to create public amenities is a plan to commercially exploit salt pans to build towers and malls. Environmentalists remind that the lands constitute Mumbai’s last oxygen reservoir and should be left untouched.


The sprawling salt pan lands act as a natural buffer along Mumbai’s coastline and are part of a contiguous ecosystem which includes estuaries, wetlands and mangroves. They are free of human habitation and afford the last few tracts of open space and clean air available around the city. Any move to change the status quo with regard to their management and custodianship must be viewed with caution and questioned in public interest. Given that the state has eyed salt pans in the past for development and it’s never had a creditable record in environmental conservation, there is no reason for civil society to let its guard down.

Hospital held liable for child’s death due to unqualified anaesthetist

Can a general medical practitioner without specialized qualification practise as an anaesthetist? Would hands on training be a substitute for requisite qualification? This issue has been decided by the Maharashtra State Commission in a recent judgement delivered on September 26 by Narendra Kawde for the Bench along with Justice A P Bhangale.
Case Study: Hanumant and Jayshree Alkute had admitted their five-year-old daughter Shruti to Pune’s prominent Ruby Hall Clinic run by the Grant Medical Foundation, a public trust. The child, who had a past history of renal calculi, was examined by a team of doctors which included a paediatrician, an endocrinologist and a urologist who concluded that she would require a surgery for removal of kidney stones.
The operation was performed by a qualified urologist, with Dr Rusi Nariman Marolia acting as the anaesthetist.Post surgery, the child’s heart beats reduced and she became critical. Even though she was put on ventilator, she died due to cardiac arrest.
The parents later discovered that Dr. Rusi Nariman Marolia was not a qualified anaesthetist. They filed a complaint before the Maharashtra State Commission alleging negligence on the part of the hospital and its doctors. The complaint was contested. The hospital and its doctors stated that a medical committee from Sassoon Hospital had been constituted to report on the cause of the death. It was admitted that Dr Rusi Marolia did not have any degree or qualification in anaesthesia, but he had obtained knowledge and expertise in surgical anaesthesia while working as a Resident Doctor in Sassoon Hospital from August 1966 to January 1969. Subsequently, since 1975, he had been practising as an anaesthetist at Ruby Hall Clinic.
In view of this the Committee had opined Dr Rusi Marolia could had requisite training and experience to practice as an anaesthetist. It was also contended that there was no finding of medical negligence in the post mortem report. They sought a dismissal of the complaint.
The State Commission found that despite Dr Rusi Marolia having only an MBBS qualification, was appointed by the hospital as an anaesthetist. This was in breach of the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations 2002, which prohibit an unqualified person from practising in a field in which he did not have the requisite qualification. It was also in contravention of the law as interpreted by the Supreme Court in the case of Poonam Verma vs Dr Ashwini Patel where unqualified persons were held to be quacks and charlatans. The Medical Committee’s observation that Dr Marolia could practice as an anaesthetist was trashed by the state commission as being contrary to law and its interpretation by the Supreme Court.
The state commission concluded that the administration of anaesthesia by Dr Rusi Marolia without having the requisite qualification was by itself sufficient to establish negligence. The Bench of Justice Bhangale and Kawde directed that their order be sent to the Indian Medical Council as well as the Maharashtra Medical Council for suitable action against Dr Rusi Marolia.
The state commission exonerated the other doctors, but held Dr Marolia and Ruby Hall Clinic jointly liable for negligence. It ordered them to pay a lumpsum compensation of Rs 10 lakhs to the parents of the deceased child, and an additional amount of Rs 80,000 for expenses and litigation costs. It was directed that compliance of the order should be made within 45 days, else the amounts awarded would carry interest at 9% for the period of delay.
Conclusion: In spite of spending huge amounts on health care, hospitals compromise on patient safety by deliberately appointing quacks and letting them treat unsuspecting patients. This is a growing menace which requires to be curbed.
 (The author is a consumer activist and has won the Govt. of India’s National Youth Award for Consumer Protection. His e-mail is