Redressal of consumer complaints can entail approaching the insurance ombudsman, the consumer courts and even taking help of social media, RTI and police complaints. There are options available today to build pressure on errant service or goods providers so that they do the needful
A letter from Mohan Siroya, chairperson of the Consumer Complaints Cell, gives three examples of consumer power success using the help of the insurance ombudsman, Right to Information (RTI), social media activism and police complaints. Today, justice will be served if you are persistent in your efforts to pursue the errant service or goods provider. A consumer court may not be able to help in the absence of the postal address, but alternate means exists.
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Consumer Resources 
Dear Sir
I want to make my own website and I searched for WEB Designer Software in Hyderabad. I don’t find software in Hyderabad Market. I searched on Net and found number of web design software and are available with online link but they are asking CREDIT CARD payment. I don’t have CREDIT CARD. I came to know some people are selling piracy software in SECUNDERABAD and I searched for piracy web designer. Finally I found a address i.e. SOFTLINKZ TECHNOLOGES, #164, “C”Block, 1st Floor, CTC, Parklane, Secunderabad.
I went to there and asked me for WEB Designer Software they have given me TWO soft wares copied on a CD they have take Rs.900/- I came to my home and seen web soft wares but no one is working as they are trial versions. I rushed to SOFTLINKZ TECHNOLOGIES and told them that these soft wares are not working. They told me that they have given original softwares and you don’t know how to operate. I sincerely requested to see the CD. After several requests they have seen and found not working. Again they copied DREAMWAVER and Another. When I put on my computer, my computer screen is showing to purchase ORIGINAL SOFTWARE as it is TRIAL VERSION distributed FREE. Again I rushed to SOFTLINKZ TECHNOLOGES and requested them to see. They have seen but they told me that they don’t know about the software and will call a Software specialist. I went to my home and again visited on some other day. The software specialist opened it by feeding some details and shown me. I asked the details but they didn’t tell me and demanding Rs;300/- to
tell . On that day I don’t have money and again visited SOFTLINKZ TECHNOLOGIES with money on 4th August 2014 and I told him to tell how to operate the Software. He again asked me Rs.300/- I replied that I am ready to pay. Then he did something and told me to open some of links and shown me that the software is working. I asked to tell operating system of another software as I paid the amount. He went without telling anything. SOFTLINKZ TECHNOLOGIES is running by two brothers. The elder was not there and the younger is using abusing language and threaten me to pay Rs.300 and leave the premises. I told him that I paid Rs;900/ and visited 5 times spending about Rs. 1200/- for travelling from my home to there but he threaten me to pay Rs.300/- and leave premises. One of his assistant helped me to leave the premises without payment.
Please guide me How can I get back my money so far spent i.e. Rs;2100? The person who threaten me is un-mannered and cruel. How can I get protection from him if I approach CONSUMER FORUM?
Regards
Venkateshwar Rao