Subsequently , ICICI Bank took over Tata Finance’s credit card division. Since Rajan had an ICICI
account, in April 2006, the bank unilaterally blocked the account for an amount exceeding Rs 80,000. It also issued a legal notice, asking Rajan to pay Rs 1,58,093.95 as the outstanding dues on the credit card. It then debited this amount from his account and usurped it without even bothering to inform him.
He only learnt of it when a cheque he issued was dishonoured for lack of funds. Aggrieved, he complained to the district forum for a direction to the bank to unblock his account and to pay compensation and costs.
(The author is a consumer activist and has won the Govt.of India’s National Youth Award for Consumer Protection. His email is firstname.lastname@example.org)