Objective of Sahakar Samvad Portal

Sahakar Samvad, an initiative by The Maharashtra State Co-operative Housing Federation Ltd., is a dedicated online platform designed to address grievances within the co-operative housing societies of Maharashtra. Our primary objective is to establish a seamless and transparent mechanism through which members, prospective members, and other stakeholders can raise their concerns related to matters falling within the jurisdiction of the Registrar of Co-operative Housing Societies..

Key Features:

Grievance Submission: Sahakar Samvad allows easy and convenient submission of grievances by any member or prospective member of a co-operative housing society. Individuals can provide comprehensive details of their complaint within a concise 200-word description or upload relevant documents up to 1 MB, ensuring clarity and effective understanding of the issue at hand.

Charges and Utilization: A nominal fee of ₹50 is applicable for filing each complaint. The charges collected from members will be utilized for the maintenance and updates of the portal and for providing training and education to members of cooperative housing societies exclusively.

Empowering Co-operative Education: The funds collected through the grievance posting charges will also be utilized to provide co-operative education and training exclusively to the members of housing cooperatives. These educational programs will aim to enhance members’ understanding of the Maharashtra Co-operative Societies Act, 1960, Rules, Byelaws, and other relevant regulations.

Effective Redirection and Monitoring: Once a complaint is submitted on Sahakar Samvad, it will be automatically directed to the concerned Joint/Deputy/Assistant Registrar of Co-operative Societies. Controlling concerned higher officers will actively monitor the complaints, ensuring timely and appropriate actions are taken in response.

Transparent Tracking: Complainants can easily track the status of their grievances at any time, promoting transparency and accountability in the grievance resolution process.

Support from District Federations: District Federations of co-operative housing societies will actively collaborate with Sahakar Samvad. They will provide guidance, support, and essential training to housing societies as required, with the ultimate goal of reducing grievances and fostering a cooperative living environment.

Promoting Co-operative Spirit: Sahakar Samvad will not only serve as a grievance resolution platform but also function as a comprehensive resource hub for co- operative education. It will provide valuable information on co-operative principles, empowering members with knowledge to strengthen their understanding of the co- operative movement.

Our vision for Sahakar Samvad is to build a resilient and united co-operative community that thrives on mutual cooperation, informed decision-making, and effective dispute resolution. By utilizing the grievance posting charges for portal maintenance and educational initiatives, we aim to create a sustainable and self- sufficient platform that benefits the entire cooperative housing society ecosystem in Maharashtra.

Together, we envision a future of harmonious co-operative living in a better and inclusive environment

Redressal Process

A member can submit application of written complaint to any member of the office bearer. After receiving the complaint, the committee will take decision on it in its immediate meeting and thereafter that decision will be communicated to the concerned member within 15 days.

If the concerned member was not satisfied on the decision communicated by the committee, or no contact was made by the committee within 15 days in this regard, then the member of the committee can contact to the complaint redressal committee formed by the Annual General Body Meeting. If a member is not satisfied with composition and powers of such committee, then the complainant member can contact the authorized officers as per nature of the complaint.

To Registrar –

• Registration of Society on misrepresentation
• Non-issuance of the Share Certificates.
• Refusal of Membership.
• No registration of nomination by the society.
• Non-Occupancy charges.
• Demand of excess premium for transfers.
• Non supply of copies of the record and documents.
• Tampering, suppression and destruction of the records of the Society.
• Non acceptance of the cheques or any other correspondence by the committee.
• Non preparation of the annual accounts/reports, within the prescribed period;
• Misappropriation/Misapplication of the funds of the society.
• Investment of funds without prior permission.
• Reconciliation of account.
• Audit
• Non conducting of election before expiry of the term of the committee.
• Rejection of Nomination.
• Non calling of general body meeting within prescribed period.
• Not calling of Managing Committee as prescribed in laws.
• Resignation of the committee.
• Any other, like matters which falls within jurisdiction of the Registrar.

Once online filed your complaint will be directed to the concerned Joint/Deputy/ Assistant Registrar of Co-operative Societies for action and resolution. Rest assured that all complaints will be tracked, monitored, and confirmed by controlling officers to ensure timely action.

Use the “Track Your Complaint” section to monitor the status and progress of your filed complaint. Access real-time updates on the actions taken by the concerned authorities.

A nominal fee of ₹50 is applicable for filing each complaint. The charges collected from members will be utilized for the maintenance and updates of the portal and for providing training and education to members of cooperative housing societies exclusively.

https://sahakarsamvadhousingfed.in/