File Consumer Complaint, Consumer court address, Fearless action against corruption
International Consumer Rights Protection Council is a registered NGO that helps and guides grieved consumers to handle their consumer complaint. We do not have branches but connected through the internet to every nook and corner of this world..
The ICRPC website is a detailed one which gives lots of information for the consumer to take up his own case. Click here for the CONTENTS of their website
Consumer Advice Network links consumer advice centers (CAC), State Consumer Help lines and voluntary consumer organizations located in different states. Presently services are available in seven states viz., Gujarat, Madhya Pradesh, Orissa and Tamil Nadu and will be started in other states soon. We at CAC provide pre-purchase information, post-purchase advice and also offer “next-step advice” for resolution or redress.
Our intent is to make the consumers be aware of their rights to:-Safety, Choose, Be Heard, Redressal & Consumer Education
We also aim to sensitize the consumers of their responsibilities of being: – Critically Aware, Involved, Organized, Responsible towards the Environment and Practicing Sustainable Consumption.
Click Here for the website
For the full act available on Consumers Help Line – Click Here
Consumer Handbook (India Diary) is a very interesting write-up in pdf format. The Table of Contents includes the following :
YOU, THE CONSUMER
Who is a consumer?
Why should consumers be protected?
What are your rights & responsibilities as a consumer?
What are Unfair Trade Practices?
How to be a smart consumer?
In case of a problem …
CONSUMER vs. PRODUCTS & SERVICES
The products you buy
The food you eat
Shopping for clothes
Gadgets and gizmos devices
All that glitters…
Currency county – your money in the bank
Are you insured?
Telecommunications
Health is Wealth
Public Distribution System
Dispatch riders
Going where you want to go
The POWER corridor
Real Estate – your house
Elixir and essentials of life
Things to know while you are on the Internet
BEING ECO-FRIENDLY CONSUMERS
DISPUTE RESOLUTION
RIGHT TO INFORMATION ACT
Click Here to view / download the PDF file
Complaint Redressal System for all wards, in District Deputy Registrar III, Co-operative Societies Mumbai
12 steps are laid out in the procedure.
Click Here for the steps courtesy It’s My Right Group on Google
In a rare order that boosts the spirit of the Right to Information Act, 2005, the state chief information commissioner (SCIC) Ratnakar Gaikwad has fined an official of the Brihanmumbai Municipal Corporation (BMC) Rs. 25,000 for refusing to reveal information under the act for nearly two years now.
This is the highest fine that can be imposed on an errant government official who refuses to reveal information, under the act.
Click Here for more details
DEPUTY REGISTRAR CO-OPERATIVE SOCIETIES, MHADA has a new website
Click Here to view
If you have any suspicion or doubt about any food item, you may call the following :
Attached please find an important piece of information which was published in the ‘The Times of India’ dated 14th August 2012.
Under Section 160 of Criminal Procedure Code, a person under the age of 15 years or a woman cannot be called to a Police station to record their statement. The police will have to go to their residence for the same.
This piece of information is being forwarded to you for general awareness.
Click Here for the news item
The basic features of the Consumer Protection Act, 1986
-Puneet Chaturvedi, Advocate
The Constitution of India, which is divided into different parts, has two very important parts . Part III Fundamental Rights and Part IV Directive Principles of State Policy. These two parts denote two important features of our constitution. The former denotes the existing and enforceable legal rights and the latter denotes the targeted social and economic goals which our founding fathers desired, our successive governments to achieve.
That in pursuance of achieving one such goal, Consumer Protection Act came into force in the year 1986. That as per the preamble of the Act it was brought to provide for the better protection of the interests of consumers and for settlement of consumers’ disputes. Although there were remedies in other laws like Contract Act, Sales of Goods Act, Torts, IPC and procedure prescribed in C.P.C. and Cr.P.C., the purpose o f enactment of Consumer Protection Act, 1986 was to provide specialized redressal to the consumer grievances.
That the Act provides for the Central Consumer Protection Council, State Consumer Protection Council and three tiers of the Consumer Redressal Authorities i.e. District Consumer Forum, State Consumer Commission and the National Consumer Commission. The Councils were assigned with the job to promote and protect interest of the consumers at the Central and State levels and the redressal authorities were established to provide speedy and simple remedy to consumer disputes through a quasi-judicial machinery.Read More »
Consumer Resources 