Arbitrary hikes in data and call charges for prepaid subscribers are frequent and not limited to just one mobile operator. In addition, Vodafone and Idea have reduced 3G prepaid data pack validity to a non-standard 28-days, thus forcing the user to recharge 13 times in a year instead of 12
Subscribers of Bharti Airtel have right to be furious over the mobile operator’s decision to charge extra for subscribers using voice over internet protocol (VoIP) apps, like Skype, Viber, Facebook Messenger and Google Hangouts. However, Airtel is not the only one who is charging more to its own subscribers. Several mobile operators like Vodafone and Idea Cellular are discriminating between their own post-paid and prepaid subscribers by enforcing non-standard validity period for internet packs. This follows an arbitrary hike in mobile data tariffs for 3G packs irrespective of whether the subscriber really gets the specified, minimum speed for internet or no.
Click Here for the full story by Yogesh Sapkale
World Consumer Rights Day was established on 15 March 1983 to promote consumer rights around the world. For WCRD 2014, we are calling on CI Members and Supporters to highlight the consumer issues that are undermining and frustrating the success of mobile phone services.
CI’s agenda for Phone Rights
CI’s Consumer Agenda for Fair Mobile Services addresses the issues that affect mobile consumers across the world, and we hope every CI Member and Supporter can join the call. Some of the issues we want to address are:
1. Provide consumers with access to an affordable, reliable service
Consumers want to be able to have access to affordable mobile services in order to communicate and to access information. It is only reasonable that they then expect those services to be consistent and of a high quality without drop outs in service.
2. Provide consumers with fair contracts explained in clear, complete and accessible language
Consumers often feel cheated by their mobile provider, either because of unfair contract terms and conditions or because they didn’t understand what they had signed. Telecom providers should always provide consumers with fair contracts with all relevant information explained clearly so that consumers can exercise their right to make informed choices.
3. Provide consumers with fair and transparent billing
Consumers shouldn’t be billed for services they didn’t request. We demand fairness and transparency in our bills, and protection from billing fraud.
4. Provide consumers with security and power over their own information
Telecoms providers and regulators alike must protect the personal data that consumers give up in order to use mobile services. Whilst giving consent to use personal data can enhance the experience of using a mobile phone, it can also compromise the consumer’s right to safety. Consumers must be able to set the terms of how this data is used.
5. Listen and respond to consumer complaints
Telecom providers should have effective complaints systems and if consumers are not satisfied there should be redress mechanisms to ensure a fair outcome. We must be able to penalise providers for abusive and unjust business practices.
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VODAFONE HUMBLED: COMPENSATED ME WITH RS.30,000.
I purchased two handsets for Rs.6398 in 2008 from HUTCHISON MAX PAGING PVT. LTD., a Vodafone dealer in Mumbai on which the name of Vodafone was inscribed. There was two years warranty. Many a time they couldn’t get connected to the network and were giving lot of trouble.
I requested the dealer to replace the handsets which could be operational but they refused.
I filed the case in Consumer District Court, Bandra which ordered Vodafone to refund me Rs.6398 with Rs.4000/- as compensation for legal expenses and hardship I suffered. I didn’t accept the amount and appealed to the State Consumer Disputes Redressal Commission, Maharashtra, Mumbai and argued the case in person on 30eth April 2013.
Commission passed the order in my favour.
Accordingly I received from Vodafone on 22nd May 2013 the cheque of Rs.6398 as the refund of my purchase price and a further cheque of Rs.30,000 as the damages.
My advice: fight for your right, never give up.
Chairman & Managing Trustee
Forum For Fast Justice
How TO BLOCK
- Call 1909,
- Register for fully or partially blocked category.
- In partially blocked segment, you can choose from one of the seven sectors financial services, real estate, education, health, consumer goods & autos, entertainment and tourism
- SMS to 1909: For fully blocked category, say “START 0”. For partially blocked, SMS START’ with one of the seven options
- There are at present 7 preferences to choose from-
Banking/Insurance/Financial Products/Credit Cards-1,
Consumer goods and automobiles-5,
Examples – To receive messages relating to only Health products, then send SMS “START 4” to 1909. Similarly, for receiving messages relating to Real Estate and Education, send SMS “START 2,3” to 1909.
- Within 24 hours, you will receive a registration number and the service will be operational within 7 days
- Customers can also de-register their request for NDNC registry by dialing 1909 or SMS to 1909 STOP
HOW TO LODGE A COMPLAINT
- Via SMS: Simply forward the message to 1909
- Add the phone number of the sender and the date on which it has been sent
For more details please check Telecom Commercial Communications Customer Preference Portal
2 HC orders not yet implemented in Mumbai Why ? People of Mumbai r taken for ride even after one and half months being passing since 2 important HC Judgement that should have been implemented even in Mumbai. 1. Rajasthan HC ask for removal of mobile towers from areas near schools, hospitals and densely populated localities. Any HC order is mandatory on entire country. Why in last 1 and half month, Term Cell has failed in implementing this order in Mumbai.
Term Cell the implementing agency should have taken action to remove towers that r violating norm still a tower on School (Photo attached ) could be seen. It is indeed surprising that just one incident at Kanjurmarg on 12 Sept. is reported when 7 operators were found violating the norms. How in last more than a month thereafter not a single new case has been found violating the norms when i have produced the attached a picture of a school which is still having a tower intact on it terrace subjecting small kids to radiation. Will Mr. Deora answer this and if he is clean taken immediately take immediate action against top officials who seem to be hand in gloves with operators or is he himself hand in gloves with operators. 22.8.2012 (UNI)
The Rajasthan High Court today asked the state government to remove by next 10 days, mobile towers from areas near schools, hospitals and densely populated localities. A division bench comprising Chief Justice Arun Mishra and NK Jain issued the directives today while hearing PILs in this regard. Earlier on last hearing on August 16, the court had sought the state government’s plans for implementation of the PK Goyal committee report that had reportedly recommended removal of the towers from above mentioned areas. Much hue and cry has been raised over the issue in different quarters after the media reports over possible health hazards due to radiations from the towers. This led to constitution of Committee led by Mr Goyal to study the matter and make due recommendations. UNI Even here appeal was set aside by SC and upheld HC order. Once an order is upheld by SC it becomes law of the land applicable even for Mumbai.
2. New norms for mobile towers to save wildlife from radiation 11.8.2012 (UNI) Expressing concern over the harmful effect of the electromagnetic radiation (EMR) on the wildlife, especially birds and bees, the Environment and Forest Ministry has asked the Telecommunications Department not to allow installation of new mobile towers within a one-km radius of the existing ones. In an advisory issued on the basis of the recommendation of an expert committee on the issue, the Ministry has directed that the new towers should be constructed with utmost care and precautions ‘so as not to obstruct flight path of birds, and also not to increase the combined radiation from all towers in the area’. The service providers should be provided information on standards for safe limit of EMR and these norms should be notified, the advisory said. It also calls for regular monitoring and auditing of EMR around educational institutions, hospitals, residential and recreational areas. The advisory added that there should be ecological impact assessment of the places where mobile towers were to be installed. Moreover, the locations and frequencies of cellphone towers and other towers emitting EMR be made available in public domain, it said. UNI (There is no such information on net available as of today even after one and half months being passed since this order. ) http://daily.bhaskar.com/article/RAJ-JPR-hc-pulls-up-govt-over-mobile-radiation-issue-3659364-NOR.html 24.7.2012 (UNI)
Delhi High Court issued notices to the Central and Delhi governments on a petition seeking ban on high frequency mobile phone towers in residential areas as its radiation causes health hazards. Justice Rajiv Shakdhar directed the Department of Telecommunications, the Chief Secretary of Delhi Government and a leading mobile service provider to file its response on the petition by January 14, 2013. The court’s directions came while hearing the Public Interest Litigation (PIL) filed by one Ramnath Garg who sought imposition of a ban on installation of high frequency mobile phone towers within 50 meters of schools, hospitals and residential areas. http://www.indlaw.com/guest/DisplayNews.aspx?16C19177-8BCE-4219-A192-45B88E6F2A12.
Ensuring compliance of the Rajasthan High Court order of August 22 the telecom operators shut down their towers situated on school premises in the entire state from 9 pm on Monday, the deadline set by the court. http://articles.timesofindia.indiatimes.com/2012-09-11/jaipur/33762313_1_mobile-phone-towers-cell-towers-coai
Apex court declines to interfere with Rajasthan HC order on mobile tower removalNEW DELHI, SEPT 7: The Supreme Court on Friday refused to interfere with a Rajasthan High Court order to the state government to remove mobile phone towers, suspected to be potential health hazards due to radiation from them, from near the schools, hospitals and densely populated localities. http://www.thehindubusinessline.com/industry-and-economy/info-tech/article3870698.ece
1. If you receive any unsolicited commercial communications seven days afterregistration of your telephone number in the National Customer Preference Register(NCPR), you may register a complaint by:
A. Dialling the toll free number 1909; or
B. Sending an SMS to 1909
Click Here for the full instructions
Courtesy : J B Patel / Taxguru
The system will be handled by a government enterprise. It will work with the department’s Telecom Enforcement Resource and Monitoring (TERM) cell. Based on the location of the mobile tower, the monitoring team assigned for the zone will visit the site and test the electromagnetic frequency (EMF) radiation levels. Within ten days from the registration of the complaint, a report will be prepared. In case the report indicates that radiation levels are within the prescribed limit, the complainant will have to pay a processing fee of Rs 4,000. In case a violation is identified, the errant firm will be fined Rs. 5 lakh and the complainant’s fee.
Click Here for the full Press Release
How to Complain
LOG ON to the Department of Telecommunication (DOT) website www.dot.gov.in Click on the link ‘Public Grievance- EMF Radiation’ to register your complaint about the suspected high radiation levels emitted by mobile towers in your neighbourhood. Once you get the complaint no., you will have to deposit a cheque or DD for Rs. 4,000 in favour of Telecommunication Consultants India Ltd. – Current Account No 000705005880 in their ICICI Bank Account. After having deposited the cheque, you need to call on the number given below and give them the details of the cheque no., Bank Name etc. on phone ( the payment update link on the website is not working as on 11/10/2012)
CALL 99695 55000 between 10 am and 5 pm to register your complaints.