More and more old and dilapidated buildings are going in for redevelopment. The builder makes money by selling flats to new purchasers, but considers it onerous to provide accommodation to the existing tenants without charging money . Since free services are excluded from the purview of the Consumer Protection Act, would the tenants be entitled to file a consumer complaint for deficiency in service against a builder?

The national commission allowed Jagdishbhai’s case, holding that he was a consumer, entitled to file a complaint against the builder for deficiency in service.

Jehangir B Gai

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