From January, expect LPG subsidy transfer in 24 hrs

Scheme Promises Transparency, Easier Redressal
The LPG subsidy scheme, which will be relaunched in Mumbai on January 1, is expected to be more consumer-friendly .
The scheme was earlier launched in June 2013 but temporarily shelved. Now, the new scheme promises more “transparency , enhancement of subsidy advance and better redressal mechanisms,“ said Bharat Petroleum’s executive director (LPG) George Paul on Friday .For example, there is a mechanism to ensure that you get the subsidy amount transferred in 24 hours and you can track the process real time. There is also a round-the-clock toll-free helpline for any assistance.

The advance money the government will put in your account will be enhanced by Rs 133–from Rs 435 to Rs 568.

For those joining the scheme now, an Aadhaar card or number is no longer a must.“Aadhaar will be a preferred mode for joining the DBTL (Direct Benefit Transfer for LPG), but if you do not have the card, you can fill up a bank mandate form and link it to the subsidy mechanism,“ he said. “We are launching the scheme in Wardha and Amaravati among 54 districts across the country from Saturday . These districts had over 95% registrations for the Aadhaar number, which is why they have been included in the first phase. In the next phase, we will cover Mumbai (80% Aadhaar registrations) and other districts.“ In Mumbai, 44% Aadhaar card owners have already linked to the system, it is learnt.

Click Here for more and how it works

Courtesy : Times of India -151114

Can Landlord or Society cut off Electricity / Power ?

NO – said the Bombay High Court in a 2011 Judgement.

Justice Godbole observed that it was not contested that the Daves were in possession of the flat. “In this situation, the law is well established that a person in possession of immovable property even when his possession is wrongful, cannot be dispossessed without following due procedure prescribed by law.”
The court has observed that Daves “will be entitled to obtain an independent electricity supply and the landlord is restrained from raising any objection for such independent electricity supply.”

Click Here for the full story

Click Here for the judgement

Lodge a complaint with Anti Corruption Bureau, Maharashtra

The Maharashtra State Anti-Corruption Bureau is working hard to eradicate the evil of bribery and corruption. To help the cause, the citizens must report us the incidents of bribe demands.

Please register your complaint here. Your personal information will be kept secret. The Complainant / Victim will have to participate in the trap operation to be carried out by the ACB.

Prevention_of_Corruption___Amendment__Bill_-_2013

Anti_-_Corruption_Laws_in_India

Courtesy : Jeby Patel

Tenants of buildings under redevelopment are consumers

CONSUMER AS KING – Tenants of buildings under redevelopment are consumers

More and more old and dilapidated buildings are going in for redevelopment. The builder makes money by selling flats to new purchasers, but considers it onerous to provide accommodation to the existing tenants without charging money . Since free services are excluded from the purview of the Consumer Protection Act, would the tenants be entitled to file a consumer complaint for deficiency in service against a builder?

The national commission allowed Jagdishbhai’s case, holding that he was a consumer, entitled to file a complaint against the builder for deficiency in service.

Jehangir B Gai

Click Here for full details of the case

Flipkart’s The Big Billion Day – a counterpoint

Flipkart recently announced The Big Billion Day sale on 6th October 2014 as an equivalent to the Black Friday sale in the USA. Lots of people are excited about it. They claim to give 30%-90% discounts on most products. They claim some of the categories of products on sale are clothing, perfumes, phones, laptops, etc. So I decided to check out whether these claims of discount is real or not. Thanks to “Compare Hatke” chrome extension from BuyHatke, we can understand how the prices were in the last few days and whether they have suddenly increased or not! I’m taking totally unrelated items to show the price comparison here..

Swayam Doublesheet which has been consistent at around Rs.1124 for over a month now, has suddenly shot up to Rs.1500. Tomorrow they might show a 30% discount and reduce it to original price!

Click Here for more comparisons and an eye-opener

Consumer Alert – No.12

September 2014                                                                         No. 12


How healthy are malt-based beverages?
Read more

Educational institutes excel in exaggeration!

The competition among educational and coaching institutes is stiff. But that’s no reason for making false and misleading claims.

Stay safe online

The internet offers many opportunities and useful information at our fingertips. We download content, make online transactions and use social networking sites. While doing all this we are revealing personal information. Find out how to keep personal data secure online.   Read more

CERS MEDIATES

Canara Bank reverses charges for cheque book delivery   

HDFC loses share certificate of flat, arranges for copy

What your gas agency didn’t tell you 

Are you aware that you are entitled to up to Rs. 40 lakh risk cover in case of loss of life, injury or damage to property due to LPG cylinder explosions?

New ad norms for fairness creams

The Advertising Standards Council of India (ASCI), a
self-regulatory body, has released a set of guidelines for advertising skin lightening and fairness products in India.

CERS SETTLES IN COURT

Exchange offer turns sour, garage owner told to refund money

Postal authorities made to cough up PPF deposit interest 

Can an appellate authority grant conditional stay?

The Consumer Protection Act, 1986 requires a party challenging an order in appeal to deposit a prescribed amount at the time of lodging the appeal. Can the appellate authority direct the appellant to deposit further money to grant conditional stay?
Read more

Have a complaint? Go on Twitter

Tired of your consumer complaints going nowhere, despite making numerous phone calls and sending emails? Take your complaints to Twitter. The company concerned is likely to act immediately and take damage control measures.  Read more
NEWS FLASH

Tax on sugary drinks in latest Budget 

Prices of fizzy sugary drinks will increase with the Government levying an excise hike in an attempt to curb consumption.

Insurance buyers don’t need to reveal lifestyle diseases

Sold goods can always be returned

Make doctors write prescriptions in capital letters: MP

Rajendra Agrawal, MP from Meerut, feels doctors often write illegible prescriptions  putting patients at risk.

Stricter labelling norms for packaged food

New Bill limits Rlys’ liability in case of accidents

The cancer tests you really need—and those you don’t

Based on talks with experts and review of current research,Consumer Reports Health gives you useful advice on when you should go in for cancer screening.  Read more

IN A CAPSULE

Mobile phone use linked to skin allergy

Two meals better than six for some diabetics

Beat those hunger pangs with pulses

CERC NEWSLINE

CP Act Amendments

CERC has sent detailed comments on the Draft proposed by the Ministry of Consumer Affairs for amendments to the Consumer Protection Act, 1986 making nearly 40 suggestions.

CERC’s City Centre

Renewable Purchase Obligation

Roundtable on Counterfeit Food Products 

Hotelier-philanthropist and CERS Trustee Jehangir Cama passes away

Ahmedabad-based hotelier and philanthropist who started the Cama Hotel, one of the first luxury cum business hotels in the city in 1960, Mr Jehangir R.J. Cama, passed away on 25 August 2014.   Obituary

Your Right to Service

The Right To Services* Act, whose official title is the ‘Government Servants Regulation of Transfers and Prevention of Delay in Discharge of Official Duties Act, 2005’, was one of the demands (along with the Right to Information Act) raised by crusader Anna Hazare during his anti-corruption campaign.
Thanks to the relentless efforts of activists, an Ordinance was issued on August 29, 2003. It became an Act on 12 May, 2005 and came into effect on 1 July, 2006. Further, the Rules for the Act were framed on November 14, 2013.

Your Right to Service

 Frequently Asked Questions (FAQ)

  • What is the difference between the RTS* and the RTI Acts?
  • What is a Citizens’ Charter?
  • What are the key features of the RTS Act?

Learn more

 

Maharashtra District, Civil and Criminal Courts online

District Courts Go Online, Maharashtra Experience  Indian Judiciary has played a major role for nation building and also contributed in mobilizing the society to deliver its best to the Nation. In the past few years Litigation has risen in large number and it has become exceedingly difficult to manage it manually. 

Services Offered to the Citizens   The system is operational at  at all District Courts, and is in the process of horizontal replication in other courts of Maharashtra. Benefits to the society, Litigants, Lawyers and Judicial Administration are mentioned in the Project Description. 

The Case Information System is accepted by Maharashtra Judiciary.Implementation of CIS is successfully completed at all the 365 locations of Maharashtra.  Use of Open Source Technology have saved huge amount (around 17.5 Crores) to the exchequer.

Click Here to visit the site and search your case

Newsletter Consumer Alert August – 2014

Greetings from CERC.
We bring to you the August issue of our monthly e-magazine, Consumer Alert. We were happy to have the Ministry of Consumer Affairs officials visit CERC in late June and express their support for our organisation. This time, our product Test Report is on Packaged Soup which may not be as healthy as claimed to be. In Tips we tell you how to save at restaurants. We bring you a feature called Behind the Brands that tells you how the company that makes your favourite brand fares on social and environmental issues.

We await your valuable feedback. Do write in mentioning the city you reside in.

Happy reading!

With best wishes
Team Alert

AUGUST 2014