As a woman, you are entitled to some rights by law that protect you when you have been violated. Here are some that you should be aware of.
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Ahmedabad, September 19, 2012
Consumer Education & Research Society (CERS), an Ahmedabad-based NGO working for consumers’ interest, has once again ensured that gullible consumers do not fall prey to unfair trade practices adopted by many of the goods manufacturers and service providers. This time the company in question is a multinational dealing in electronic goods, which was ignoring its obligation arisen out of the warranty given to the buyer of a high-end camera. CERS successfully represented the case in the consumer forum on behalf of Nirmal Ojha, a resident of Ahmedabad, and got him compensated for the defective product along with interest, and the mental agony he had faced and the litigation charges involved.
PepsiCo Ordered to pay Rs. 50,000 to Consumer Welfare Fund of India
Ahmedabad, September 14, 2012
Contrary to the commonly-held belief that well-known, leading brands live up to their name and refrain from duping consumers, Consumer Education & Research Society (CERS), Ahmedabad, has brought to light one case wherein the Indian subsidiary of the international food & beverages giant PepsiCo was found selling underweight packets of its popular potato chips brand “Lay’s”.
The Procedure to seek Consumer Protection
-Puneet Chaturvedi, Advocate
The Consumer Protection Act provides for the Central Consumer Protection Council, State Consumer Protection Council and three tiers of the Consumer Redressal Authorities i.e. District Consumer Forum, State Consumer Commission and the National Consumer Commission were established to provide speedy and simple remedy to consumer disputes through a quasi-judicial machinery.
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How to prepare and submit a Complaint to a Consumer Forum
Of late, I have appeared before the Consumer Forums in Mumbai on behalf of several consumers.
The procedure is simple, and the decision quite fast.
I have received a few requests to detail the procedure for filing a Complaint.
I am summarizing the procedure: But you can file a complaint before a Consumer Forum, only if you are a consumer.
You cannot not file a Complaint, if the transaction is business related.Read More »
File Consumer Complaint, Consumer court address, Fearless action against corruption
International Consumer Rights Protection Council is a registered NGO that helps and guides grieved consumers to handle their consumer complaint. We do not have branches but connected through the internet to every nook and corner of this world..
The ICRPC website is a detailed one which gives lots of information for the consumer to take up his own case. Click here for the CONTENTS of their website
Consumer Advice Network links consumer advice centers (CAC), State Consumer Help lines and voluntary consumer organizations located in different states. Presently services are available in seven states viz., Gujarat, Madhya Pradesh, Orissa and Tamil Nadu and will be started in other states soon. We at CAC provide pre-purchase information, post-purchase advice and also offer “next-step advice” for resolution or redress.
Our intent is to make the consumers be aware of their rights to:-Safety, Choose, Be Heard, Redressal & Consumer Education
We also aim to sensitize the consumers of their responsibilities of being: – Critically Aware, Involved, Organized, Responsible towards the Environment and Practicing Sustainable Consumption.
Click Here for the website
For the full act available on Consumers Help Line – Click Here
Consumer Handbook (India Diary) is a very interesting write-up in pdf format. The Table of Contents includes the following :
YOU, THE CONSUMER
Who is a consumer?
Why should consumers be protected?
What are your rights & responsibilities as a consumer?
What are Unfair Trade Practices?
How to be a smart consumer?
In case of a problem …
CONSUMER vs. PRODUCTS & SERVICES
The products you buy
The food you eat
Shopping for clothes
Gadgets and gizmos devices
All that glitters…
Currency county – your money in the bank
Are you insured?
Telecommunications
Health is Wealth
Public Distribution System
Dispatch riders
Going where you want to go
The POWER corridor
Real Estate – your house
Elixir and essentials of life
Things to know while you are on the Internet
BEING ECO-FRIENDLY CONSUMERS
DISPUTE RESOLUTION
RIGHT TO INFORMATION ACT
Click Here to view / download the PDF file
The basic features of the Consumer Protection Act, 1986
-Puneet Chaturvedi, Advocate
The Constitution of India, which is divided into different parts, has two very important parts . Part III Fundamental Rights and Part IV Directive Principles of State Policy. These two parts denote two important features of our constitution. The former denotes the existing and enforceable legal rights and the latter denotes the targeted social and economic goals which our founding fathers desired, our successive governments to achieve.
That in pursuance of achieving one such goal, Consumer Protection Act came into force in the year 1986. That as per the preamble of the Act it was brought to provide for the better protection of the interests of consumers and for settlement of consumers’ disputes. Although there were remedies in other laws like Contract Act, Sales of Goods Act, Torts, IPC and procedure prescribed in C.P.C. and Cr.P.C., the purpose o f enactment of Consumer Protection Act, 1986 was to provide specialized redressal to the consumer grievances.
That the Act provides for the Central Consumer Protection Council, State Consumer Protection Council and three tiers of the Consumer Redressal Authorities i.e. District Consumer Forum, State Consumer Commission and the National Consumer Commission. The Councils were assigned with the job to promote and protect interest of the consumers at the Central and State levels and the redressal authorities were established to provide speedy and simple remedy to consumer disputes through a quasi-judicial machinery.Read More »
Consumer Resources 