Category: Resources

Procedure for filing Consumer Complaint with ICRPC

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PROCEDURE FOR FILING COMPLAINT WITH ICRPC

 

Please follow this procedure strictly else your complaint will be rejected.

We charge Rs 300 for sending a notice to the Opposite Party. This is non-refundable if your complaint gets rejected because you failed to follow the procedure given below or for any other reason. Your documents will not be returned as they are our property and we destroy them after use.

 

Steps to file complaint:

1) Pay Rs 300 by net banking and note the net banking transaction number.

Please send a blank email to payment@consumergrievance.com to get net banking details within two minutes of sending request. Sometimes, but rarely, this mail may get delivered to your spam folder also.

We prefer that you pay online. But if you do not have netbanking facility, you can also pay Rs 300 by demand draft or “AT PAR cheques” in favour of “ICRPC” payable at “Mumbai”. Write your name and cell number behind the cheque.

 

2) FILL ONLINE COMPLAINT APPLICATION FORM BY CLICKING HERE (New window opens)

 You will get only one opportunity to fill this complaint form, so do not waste this opportunity by clicking submit button aimlessly. After submitting the form you will get a copy of this submitted form with complaint number to your email ID mentioned in the form. Sometimes it may also be delivered in your spam box. Take a printout of this email and use it as your cover letter. Your complaint number will be your reference number for all further queries.

HOW TO PREPARE AND SEND YOUR COMPLAINT DOCUMENTS

Page 1 and 2 :  

The printout of your email of the submitted form that you received after submitting the form.

If not paid by netbanking, then attach with pin (do not staple) with the first page, your Rs. 300 demand draft or At Par cheque or local Mumbai account cheque.

 

Page 3 : (Opposite party details)

1) Name of Opposite party 

2) Registered address of the Opposite Party

3) Telephone no.

4) Fax no.

5) E-mail of the chairman / company e-mail where notice is to be sent. Without this notice cannot be sent and your complaint will be rejected.

 

Page 4 : 

6) Bill details, item details of purchased product or service.

7) DEFECT: What is the defect in the product or service (write in short paragraph). It has to be very clear and focussed as we will not search your documents to discover your complaint. Do not be lazy by not writing explanation of defect paragraph and just pointing to the attachments. We will reject such complaint that do not explain the defect.

8) RELIEF: What relief you want or what justice you want. (example refund, replacement, compensation, etc). It has to be very clear with facts and figures.

Page 5 onwards:  

Attach Xerox copies of Documents (like bill, agreement, service report, your complaint letter to them, your notice to them, etc).  Enclose only the xerox copies of supporting documents only. Don’t send originals as these will not be returned to you as they are shredded and destroyed after use.

  
Please staple or tie with thread all your papers in one bunch only. Complaint with loose, unstapled, untied or in separate bunches will be rejected. We do not entertain complaint documents sent to us in installments, in different envelopes, or as loose papers.

Send the complaint set through post / courier to:


Arun Saxena
B-9/55, Vijay Nagari
Ghodbunder Road
P.O. Kasarvadavali
Thane (West) 400601  (use pin code 400601 if sending by courier  /  use pin code 400615 if sending by post)

 

 

ACTION AFTER RECEIVING YOUR COMPLAINT DOCUMENTS

1) We will acknowledge the receipt of your documents received by courier / post. Please do not disturb us for next 60 days by asking us whether we have received your documents or not, or to know the status of your complaint. We will also inform you within 60 days if your complaint is rejected.

2) We will issue a legal notice to the accused within 60 days of receiving your documents, giving him a time limit of 7 to 15 days for settling your grievance. We will send you a copy of this notice to your e-mail address mentioned in your complaint. If the complaint has been rejected due to not following the procedure, we will inform you within 60 days.

3) If you do not receive acknowledgement or copy of notice after completion of 60 days, please send a reminder e-mail to us at mail@consumergrievance.com writing your name, OP name and your complaint number.

4) If your grievance is not settled after sending notice, ICRPC will further help you with preparation of your case papers for filing in the consumer court. There will be a nominal fee for preparation of the case papers. After sending of the notice, please inform us about your intention of filing a case in the consumer court so that we send you the procedure for preparation of case papers. You will not require a lawyer as we will guide you till the final orders of the court. The judge in any consumer court cannot force you to hire a lawyer. Consumer case is filed in the city where the cause of action happened or where the Opposite Party has an office, branch, agent or presence.

 

OTHER USEFUL INFORMATION

1) We operate through the internet, e-mail, and cater to the consumers across the world. So, it does not matter where you are located as long as you have access to emails.

2) Please do not visit us. We do not meet anyone.  All have been turned away from the door when they tried to visit us.

3) Repeat notice is never sent, as we want our single notice to be taken seriously. Therefore do not ask us to send notice once more.

4) Time limit for filing case in the consumer court is within 2 years from the date of cause of action.

5) After sending notice, if your matter does not get settled, you can file consumer case in the consumer court. We will help you in preparation of case papers.

6) There is a court fee charged by consumer court when you file a case papers in the consumer court. Details of fee are given on our website.

7) Consumer courts take about 1 to 2 years (or even more at times) to settle the case. The consumer is expected to attend the court hearings at least 3 to 4 times in a year. Consumer can also appoint an authorised representative / power of attorney to attend the court hearings on his behalf.

 

ICRPC Website: www.consumergrievance.com

SMS: +918080423516

 

FAQs on Will

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FAQs on WILL

By CA Vimal Punmiya

Q.1  What is a Will and the benefits of making one?

Ans: A WILL is a written document in which you provide for:-

  1. the administration of your estate/assets when you die; and
  2. the distribution of your possessions in specific proportions to specific people whom you wish to have a share of your estate/assets;
  3. appoint a person or persons of your choice to administer your estate; and
  4. appoint a guardian or guardians for your infant children (if any).

In other words it a document where you direct, who is to receive your property upon your death. If you have any real property (land) or personal property (cars, jewelry, money) that you want to give to a specific person than you must have a will.

Q.2  Should everybody – working or non-working person, man or woman make a will? and  What if you die without making a Will

Ans: “Where there’s a Will, there’s a way….Where there is no Will, there will probably be family bitterness/family disputes…” If people die without a WILL, then the law will decide to whom the property of the deceased person should go to. Thus, every person whether working or non working , man or women should make a will.

Q.3 When should people make a will? At what age on an average?

Ans: Every adult, no matter what age, should have  a Will. Most preferably a person above the age 50 should have a will. And while making a Will a person must be of sound mind.

Q4  How do they make this will? Is there a process to making a will? What kind of paper is to be used? What language do they write it in? Do they need other people to witness the will?

Ans:  No prescribed form for a Will; only needs to be signed and attested

Click Here for more details

 

FAQs from Department of Stamps & Registration

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FAQs from Department of Stamps & Registration – http://igrmaharashtra.gov.in/FaqStampDuty.aspx#8

Frequently asked questions
About Registration
Valuation
Legal Matters
Stamp Duty
Marriage
Glossary
Stamp Duty

1 What is the bombay stamp Act,1958?
2 What is Stamp Duty ?
3 Whether Stamp duty is payable on transactions or on instruments?
4 What is instrument ?
5 What is document ?
6 Why Stamp Duty has to paid on document/instrument ?
7 Which provisions/ Articles of Indian Stamp Act, 1899 attracts Stamp duty in the state of Maharashtra ?
8 What is meant by execution of instruments?
9 How Stamp Duty is calculated?
10 What point of time of Stamp Duty payable ?
11 How is Stamp Duty payable?
12 Who is liable to pay Stamp Duty ?
13 What is meant by adjudication of instruments? Which authority is to be approached for adjudication of instruments ? What is the amount of fees required to be paid for adjudication? What documents are to be enclosed while submitting application for adjudication ?
14 How to pay Stamp Duty ?
15 How to pay Stamp Duty ?
16 What are the consequences of not paying Stamp duty?
17 In whose name the stamps are required to be purchased ?
18 What happens if the instrument is executed on stamps which does not bear the name of one of the executors?
19 What happens if the instrument is executed on stamps which does not bear the name of one of the executors?
20 What happens if the instrument is executed on stamps which does not bear the name of one of the executors?
21 What remedy is available to the parties, in case they do not agree with the true market value of the property as determined by Collector of the District ?
22 Is the chargeability of stamp duty determined by the Collector of stamps in adjudication final ? Can � person go in an appeal against the order passed by the Collector of Stamps ? Is there any time limit for filing the appeal ?
23 Why do the authorities insist on disclosure of relevant facts and circumstances to be fully and truly set forth in the instrument ?
24 Can there be refund of Stamp duty in case if the Stamp paper is unused or multiliated?
25 What is meant by impounding of instruments ?
26 As the cost of flat is required to be paid in installment as per agreement whether the stamp duty can be recovered in part at the time of payment of such installments instead of making full payment at the time of entering into the agreement ?
27 In case where the builder sells� flat to an individual in� building where the society is not formed and the document is not stamped and the individual resells the flat to another persons who pays the stamp duty. The builder confirms the said agreement and thereafter the society is formed. The purchaser becomes� member of� society. Whether the original purchaser in future will be liable to pay stamp duty and whether stamp duty can be charged on the flat and whether the first purchaser can be forced to pay the stamp duty by the Government or it will be have to be borne by the second purchaser again who is the present owner of the flat ?
28 On what basis ( Carpet, Built-up or Super built-up ) are the rates fixed by the stamp authorities ?
29 Will stamp duty have to be paid if there is a �deed of family settlement and a flat is transferred amongst family members ?
30 Will stamp duty have to be paid if the flat is gifted by a donor ?
31 Is the decree of final order of a civil court by which immovable property is transferred be liable to be stamped as a conveyance ?
32 In case of resale of the flat who has to pay the Stamp duty, the purchaser or the seller ?
33 Are orders made by the High court under section 394 of the Companies Act, 1956 in respect of amalgamation of companies be liable for payment of stamp duty as on a Conveyance ?
34 In whose name should the stamp paper be purchased. ? Can the client execute the document on � stamp paper purchased by an Advocate ?
35 In whose name should the stamp paper be purchased. ? Can the client execute the document on � stamp paper purchased by an Advocate ?
36 What are the different support documents generally required to be submitted for registration?

 

http://igrmaharashtra.gov.in/FaqStampDuty.aspx#8

 

Portal for Public Grievances

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The Department of Administrative Reforms And Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizens’ grievances , being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizens’ grievances.

This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.

The grievances arising out of Unsatisfactory response or No response from the Ministry/Department concerned will be taken up by the PG officers of DAR&PG who will take up the matter with the Ministry/Department concerned for close monitoring and expeditious redress.

If you have any Grievance against Central Govt. Ministries or Departments or State Govt. Departments, Click Here to enter  your Grievance. If there is a delay in settling your Grievance, even that can be handled by this website.

How to get a Senior citizen’s card?

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For all those over 60

Benefits of having a senior citizen’s card:

  • Railway concession – 30% (60 years).
  • Maharashtra state transport concession- 50% (65 years).
  • Air travel concession – 50% on basic fare only (65 years).
  • Some private hospitals discount – 30% (60 years).
  • Govt. Hospitals treatment free of cost – (60 years).
  • Banks give extra interest – 1/2% (60 years).
  • Post office investment upto Rs.15 lakh gives higher interest (60 years).
  • High court will give priority in hearing – (65 years).
  • Maharashtra professional tax – 100% exemption (65 years).
  • MTNL – 25% discount on monthly rent – (65 years).
  • Railway have separate queue for senior citizens.
  • Local trains/ best buses have reserved sitting.
  • Income tax relief.
  • Old age home admission free or at nominal cost.

Click Here for details and procedure