Category: Resources

Complaints India Website – Help & Consumer Resources

yazdi1 Comment

Complaints India Website – Help & Consumer Resources

1.0 How does Complaints-India Work? 

    • Complaints-India is Free Consumer Assistance Website.
    • We need to appreciate the fact that in India consumer satisfaction is of least priority to suppliers and service providers. Consumers are forced to follow up and beg to get work done for which they have already paid. Govt. agencies are no better.

Complaints India takes up website users complaint with the concerned company/agency

if its email Id is given

      . If email ID is not given,

if our database has existing mail id we will forward 

      to that mail Id with specific note explaining

why your complaint is to be redressed.

  • Complaints India helps to publish complaints for potential future customers of Company to view. This will be a deterrent to companies who wish to project good image so that their brand value is not impacted.
  • Other Parties against whom complaint is submitted, is requested by Complaints-India, by mail to post their response to Complaint. If they respond, its published below the respective Complaint and a copy is sent to the website user to review.
  • Most of the time, if specific details of the complaint with reference numbers etc are given Companies will respond.
  • Users may republish their Complaints. Submit a Complaint Now!

2.0 Complaint Against Govt Agencies:

Submit all your Complaints at Complaints India. The Central Govt has a Grievance Redressal System. Efficacy of the same is not known. This covers only certain Departments and you can post complaint at Govt of India’s http://www.pgportal.gov.in. Each State Govt also is expected to have Grievance Redressal systems. You may search on the net for the same, for specific states.

LIC Complaints can be sent to Insurance ombudsman – insombudsman@rediffmail.com

Click Here for the website

Govt. of India – Consumer Welfare website

yazdiLeave a comment

Consumers are one the most important resources of the country and the Government of India is committed to guarantee their welfare and protect their rights. The Department of Consumer Affairs- External website that opens in a new window under the Ministry of Consumer Affairs, Food and Public Distribution is responsible for this task. Sometimes, after buying a product or service, consumers may feel cheated for reasons such as being charged more than the Maximum Retail Price (MRP), getting less than what they paid for, the product being defective and so on. Most people are unaware of the procedure to seek redressal and leave things as they are. Consumers need to wake up and take action against such businesses, which they believe to be non genuine. To ensure this, the government has taken various measures like the enactment of the Consumer Protection Act- External website that opens in a new window, launch of the ‘Jago Grahak Jago- External website that opens in a new window‘ campaign and Standardization of Weights and Measures- External website that opens in a new window.

Click Here for the website

RTI Application formats

yazdi16 Comments

Three activists – Ashish Mhatre, Krishnaraj Rao and G R Vora – have put up an online bank of successful applications to help people use the RTI Act effectively. Just browse through the list available, click on the one of your need, and find links to successful applications to be used as a format for your own. It is very simple to use and will go a long way in making your own applications successful. Click Here for the links

The list includes the following titles :

  • Employment
  • Railways
  • Area Development Funds of Corpo-MLAs-MPs
  • Waste Management and Cleanliness
  • Blank RTI Application and Appeal Forms – Annexure A, B and C
  • BMC Accounts – Finance
  • LMC – Ludhiana Mun. Corporation
  • MTDC – Maharashtra Tourism Development. Corporation
  • Village Panchayat
  • MHADA
  • BMC – Bom Mun Corporation – Hoardings
  • PWD (Public Works Dept) Maha Govt
  • Passport
  • Home Ministry ( Maha. Govt.)
  • BMC – Roads
  • Finance Ministry (Maha Govt.)
  • GAD (Maha. Govt.)
  • Maha. Govt. ( Legislatures )
  • Education
  • Bombay High Court
  • Maha Govt – Co-op and Textiles Ministry
  • Dairy Commissioner (Maha. Govt)
  • Mumbai Collector Office
  • BARC – Bhabha Atomic Research Centre – Mumbai
  • CM’s Relief Fund
  • Bldg Plans Permissions etc
  • BMC Circulars – List of PIOs and APIOs – 3.9.2010 onwards.pdf

    Some more format links are listed for your perusal – Click Here

Consumer Voice

yazdiLeave a comment

 Consumer VOICE

Voluntary Organization in Interest of Consumer Education-is the Voice of and for the consumers in every sense.

A voluntary action group, it consists of academicians, professionals and volunteers channelising their energies towards creating informed consumers.

It raises awareness in consumers not only about malpractices perpetuated in the market place, but also about her/his rights. Consumer VOICE aims at being the most powerful tool in the hands of the consumer to help them fight for value for their money.

Consumer awareness has become important because of the liberalizing economy.Consumers need guidance to make informed choice in the products and services available. They need protection against deficient services and products with timely information and intervention.

Consumer VOICE endeavors to provide all of the above to its growing fraternity of members.

Consumer VOICE was founded by teachers and students at the University of Delhi in the beginning of the academic year 1983-84. Till mid 1986, Consumer VOICE functioned as an unregistered voluntary consumer association.

On 28 June 1986, it was registered as a Public Charitable Trust with noted jurist, Justice (retd.) V.M. Tarkunde and Prof. P.K. Ghosh of the Delhi School of Economics as founder donors and Dr. Sri Ram Khanna and Mr Rajan Karanjawala as Trustees.

In 1988 the Dept of Company Affairs Govt. of India accorded recognition to Consumer VOICE under the MRTP Act. The trust has since been granted exemption under section 80-G of the Income Tax Act and, donations made to the Trust are exempt from Tax. However the organization does not accept donations from private enterprise in order to ensure objectivity, or from individuals except when the donor is genuinely committed to espouse the cause of consumer protection.

As one of its first consumer-rights initiative, VOICE filed a suit against the ‘Wills Made for Each Other’ tobacco campaign, as it was monopolistic and discriminated against consumers who did not smoke. VOICE also challenged television manufacturers which were selling colour television sets at a premium to consumers during the Asiad Games.

In 1997, VOICE started to publish Consumer VOICE, a bi-monthly magazine that focused on bringing consumers information on product performance. ‘Voltage Stabilisers’ were one of the first product tests to be published in Consumer VOICE magazine.

The publisher of Consumer VOICE magazine since 1999 it is currently working in close co-ordination with the Dept of Consumer Affairs, Govt of India, on a comparative product testing project. The project aims to test a wide range of products most commonly used by Indian consumers in NABL-accredited laboratories. The test results are then published in Consumer VOICE magazine.

Click Here for their website

Consumer Education and Research Centre (CERC)

yazdi4 Comments

Consumer Education and Research Centre is the leading consumer rights organisation in India. CERC is a non profit, non government body, dedicated to the protection and promotion of consumer interests through active use of research, media, law, advocacy and information dissemination. CERC does not belong to any political party, nor does it subscribe to any political ideology.

 

CERC is recognised as a research institute by the Government of India and as a consumer organisation by the Government of Gujarat. The United Nations has recognised CERC as one of the approved non government organisations.

CERC’s goals

  • Ensure total consumer safety against unsafe products and services through education, research, awareness campaign and dissemination of the findings of the comparative testing of consumer products and product information.
  • Establish transparency and accountability of business and industry, including utility services and the public sector;
  • Resolve individual complaints;
  • Protect the environment
Click Here for their website