Consumer Rights for Food & Food Products

Consumer Rights 
As a consumer you have certain rights with regards to the food and food products you purchase. You also have a redressal mechanism to help you. All you have to do is to be aware and exercise your rights.

Know Your Rights

  1. A Purchaser of food article may, if he so desires, have the article analysed by the Food Analyst as per the provisions of the Act.
  2. The Purchaser shall pay the prescribed fee to the Food Analyst carrying out the analysis which will be refunded if the food sample is sub-standard.
  3. The Food Analyst shall send to the Purchaser his report on the analysis of the article of food and if the finding of the report is to the effect that the article of food is adulterated / misbranded / contaminated or does not conform to the standards prescribed under the Act or the Regulations, the Purchaser shall be entitled to get a refund of the fees paid by him.


It is mandatory that every package of food intended for sale should carry a label that bears all the information required under FSS (Packaging and Labelling) Regulation, 2011. Food package must carry a Label with the following information :

  1. Common name of the Product.
  2. Name and address of the product’s Manufacturer
  3. Date of Manufacture
  4. Ingredient List with additives
  5. Nutrition Facts
  6. Best before/ Expires on
  7. Net contents in terms of weight, measure or count.
  8. Packing codes/Batch number
  9. Declaration regarding vegetarian or non-vegetarian
  10. Country of origin for imported food

Consumer Reward Scheme 

FSSAI has a reward scheme for people who convey valid information about mislabelling, misbranding and extravagant claims. Your identity will be kept absolute secret. A reward of Rs. 500 will be given once FSSAI establishes the validity of the complaint. You can send the information to

For more details about Food Safety and Standards Authority of India (FSSAI) please visit their website at

The Toll Free Helpline No. is 1-800-11-2100 Complaints can be lodged and followed up online at This site also has interesting consumer resources in this area.

How to Question your Co-operative Society

This article which appeared in Economic Times – Wealth dt. 15 October 2012 includes :

  1. Rights of a Member
  2. Whom to approach with your Complaint
  3. Common Complaints
  4. What is a fair maintenance charge
  5. Some Court Judgements

Very interesting read

How to Question Your Housing Society – Times Of India


Greater Hyderabad Municipal Corporation

Municipal History In 1869, for the first time the Kotwal-e-Baldia, the City Police Commissioner used to look after the Municipal Administration. In the year 1869, Sir Salar Jung-I the then Nizam has constituted the Department of Municipal and Road Maintenance and a Municipal Commissioner was appointed for Hyderabad Board and Chadarghat Board. The city is 55 and having a population of 3.5 lakhs. In 1886 Chadargat had became Chadarghat Municipality. In 1921 Hyderabad Municipality has increased to These two Boards were amalgamated in the year 1933 into a Corporation and given statutory status under the Hyderabad Municipal Act. In 1934 for the first time elections were held for Municipal Corporation and a Standing Committee was appointed. In 1937 Banjara Hills, Jublee Hills etc are merged into Jublee Hills Municipality. In 1942, the Corporation status has been removed due to certain issues. In 1945 Secunderabad Municipality was formed. In 1951 it became Corporation. More

Click Here for the full site

Ready Reckoner Rates for Maharashtra

The following website has the Ready Reckoner Rates for Maharashtra, which includes Mumbai City and Suburbs, and also the detailed valuation rules :

Very useful for valuation of property, calculation of Stamp Duty, etc.
Beware, the site opens in Internet Explorer and Firefox Browsers only !
Changes in Ready Reckoner rates in Mumbai and Suburbs – some indicative figures as on 2 Jan 2013:

Complaint System for Cell Tower Radiation

The system will be handled by a government enterprise. It will work with the department’s Telecom Enforcement Resource and Monitoring (TERM) cell. Based on the location of the mobile tower, the monitoring team assigned for the zone will visit the site and test the electromagnetic frequency (EMF) radiation levels. Within ten days from the registration of the complaint, a report will be prepared. In case the report indicates that radiation levels are within the prescribed limit, the complainant will have to pay a processing fee of Rs 4,000. In case a violation is identified, the errant firm will be fined Rs. 5 lakh and the complainant’s fee.

Click Here for the full Press Release

How to Complain

LOG ON to the Department of Telecommunication (DOT) website Click on the link ‘Public Grievance- EMF Radiation’ to register your complaint about the suspected high radiation levels emitted by mobile towers in your neighbourhood. Once you get the complaint no., you will have to deposit a cheque or DD for Rs. 4,000 in favour of  Telecommunication Consultants India Ltd. – Current Account No 000705005880 in their  ICICI Bank Account. After having deposited the cheque, you need to call on the number given below and give them the details of the cheque no., Bank Name etc. on phone ( the payment update link on the website is not working as on 11/10/2012)

CALL 99695 55000 between 10 am and 5 pm to register your complaints.

Court orders Sony to Compensate for Defective Camera

Ahmedabad, September 19, 2012


Consumer Education & Research Society (CERS), an Ahmedabad-based NGO working for consumers’ interest, has once again ensured that gullible consumers do not fall prey to unfair trade practices adopted by many of the goods manufacturers and service providers. This time the company in question is a multinational dealing in electronic goods, which was ignoring its obligation arisen out of the warranty given to the buyer of a high-end camera. CERS successfully represented the case in the consumer forum on behalf of Nirmal Ojha, a resident of Ahmedabad, and got him compensated for the defective product along with interest, and the mental agony he had faced and the litigation charges involved.

Continue reading Court orders Sony to Compensate for Defective Camera

PepsiCo Penalized for Shortchanging Consumer

PepsiCo Ordered to pay Rs. 50,000 to Consumer Welfare Fund of India

Ahmedabad, September 14, 2012


Contrary to the commonly-held belief that well-known, leading brands live up to their name and  refrain from duping consumers, Consumer Education & Research Society (CERS), Ahmedabad, has brought to light one case wherein the Indian subsidiary of the international food & beverages giant PepsiCo was found selling underweight packets of its popular potato chips brand “Lay’s”.

Continue reading PepsiCo Penalized for Shortchanging Consumer

Penalising MC members for not supplying copy of documents

The Registrar can impose on MC members for not supplying documents u/s 32

Here is the circular in English

Government Directions to Cooperative Housing Societies’ for making documents available to members (dated 10th March 1995). Please refer the last paragraph of the attached file. Click Here
Courtesy :  Jeby (J B Patel)


For the original circular in Marathi, posted by Mr. Vinod Sampat earlier – Click Here