PIOs ask applicants to come and inspect records even for simple information. When an applicant,- after some effort,- manages to get a time from the PIO to inspect a bunch of files is offered and the applicant is told to find the information.
The Municipal Commissioner has now issued a circular to ensure that PIOs deal with applicants in a proper manner. Firstly it instructs PIOs not to ask applicants to come for inspection when information requests are simple and not voluminous. Even when an applicant is asked to come for inspection it requires a PIO to ensure indexing and numbering all the pages. It also requires a PIO to inform the file numbers to the applicant and offering three alternate dates with timings. This circular will reduce a lot of pain for RTI applicants and they should show it to PIOs if asked to inspect files. All government departments, including DOPT should issue similar directions to PIOs.
This is a very good initiative and must be appreciated and replicated.
Attaching the English translation of the circular

https://www.scribd.com/doc/270057961/RTI-Inspect?fb_ref=Default

Courtesy : Shailesh Gandhi