The Nashik Municipal Corporation have done a wonderful job with their website. Lots of information, neatly organized, which makes the functioning of the Corporation transparent and efficient. Complaints, e-Services, online payments, tenders, and much more. Visit their website (http://nashikcorporation.in) for a preview of how it is done. It raises a question on why other Corporations across India cannot replicate the same.
They even have an app for complaints by the citizens which is effectively administered – https://goo.gl/Cr5Bxb