National Consumer Helpline (NCH)

NCH is a project of the Union Ministry of Consumer Affairs operates under the Centre for Consumer Studies at Indian Institute Of Public Administration from The Project recognizes the need of consumers for a Telephone Helpline to deal with multitude of problems arising in their day-to-day dealings with business and service providers.

NCH provides a National Toll Free No1800-11-4000. SMS can also be sent to +918130009809 (charges apply) mentioning the name and city .

A consumer can call to seek information, advice or guidance for his queries and complaints.

National Consumer Helpline supports consumers by:

– Guiding consumers in finding solutions to problems related to Products &
– Providing information related to Companies and Regulatory Authorities.
– Facilitating consumers in filing complaints against defaulting Service Providers
– Empowering consumers to use available Consumer Grievances Redressal
Mechanisms, Educating Consumers about their Rights and Responsibilities.


” A Nation of awakened, empowered and responsible consumers and socially and legally responsible Corporations.”


“To provide telephonic advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards.”

When you buy goods and services you are protected by the law – the Consumer Protection Act of 1986.

6 Consumer Rights – Protection for the Consumer...

1. Right to Safety – to be protected from hazardous goods & services.

2. Right to information – to be informed about the quality & performance of goods and services…

3. Rights to Choose – to free choice of goods and services

4. Right to be seek Heard – to be heard in decision making process concerning consumer interest

5. Right to redressal – if consumer rights are infringed

6. Right to consumer education .

NCH Initiatives…

Online Consumer Complaint Management System…
NCH Monthly Reports…
Socio-Economic Profile of Callers–Study at NCH…
Concept to identify to finacial loss ..

Upbhokta ki Awaz @ Radio DU CR 90.4 FM…




One Comment on “National Consumer Helpline (NCH)”

  1. Pramod says:

    I have complaint for wrong commitment,they told the will provid 34 gb data of amount 499 but received only 4 gb

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